Recent Reviews from AutoNation Honda Dulles

I brought my vehicle in after hitting a pothole and needing new tires. Even though they didn’t have 4 tires in stock Adam was able to locate some and have them delivered and put onto my vehicle within a couple of hours. Great job within the same day service.

This was a great experience! All of the people were fantastic to work with and very helpful. We bought a car for our daughter. We took her back in the next day and they went through all the details again, with her. Such great customer service.

A 5 star rating experience with all the members I interacted with specially Richard, Garret, Hamid ,Brandon and Larry, with lots of discussion/reasons (insightful) which all worked out well. Very happy to see that this facility has the people who are true to their words. Definitely recommend++ for prospective buyer in DMV area.

Sam the salesperson was of great help with selling my car.

I was a little disappointed that the part I needed for the repairs to my car weren’t readily available so it took longer to get my car back. Thankfully they did provide me with a shuttle home. They did give me a pretty good deal on the repairs so I am happy about that.

I had a good experience at AutoNation Honda. I was helped by sales consultant Richard Kern. I was searching for a used car with less than 100,000 miles and there was a beautiful BMW this location placed an ad for! We were allowed to test drive it without a consultant, we got the Carfax, and promises for any needed repairs in writing. The entire process took a decent amount of time and the location does not price negotiate, however. But overall the car is wonderful and the people were very friendly!

Excellent service department. Friendly, professional and thorough. I was skeptical before my visit but they did a great job; no hidden surprises. Cost estimate was below what they speculated. Time estimate was spot on. I'll be taking my cars to this service department from now on.

Got my state safety and emissions inspection done here. Friendly staff, though they seems very busy and worried about getting things done. My work too twice as long as the already long estimate provided, but they were good about it, so I was annoyed but I still took my other car there the following week. Really nice waiting area, too.

Had my Odyssey B1 service here.Great service.Service advisor communicated on time and updated the status.Their shuttle service was perfect. Overall it was good.

AutoNation Honda Dulles' services are beyond satisfactory. My 2016 Pilot showed malfunctioning codes on the dashboard. I was little skeptical when I took it to AutoNation Honda Dulles for a diagnostic service as I wasn't sure if this was covered by Honda's warranty. They quickly acknowledged the issue and explained that all could be covered by Honda's extended warranty. Even though I had to wait for the parts for a bout a week, I was very happy when Demetrius texted me and scheduled a drop off for it to be fixed. On the day of the service, I was even more surprised that they expedited the job so that I could pick it up before my wife left town. AutoNation Honda Dulles has now earned my trust as a returning customer. I would undoubtedly recommend their services to anyone who owns a Honda. Thank you.

We had a great experience buying a 2020 Jeep Grand Cherokee Limited at AutoNation Honda Dulles this week! Our sales guy, Richard, was incredibly helpful. The financial guy hooked us up with a fantastic warranty. The Jeep was in beautiful shape and looks brand new. We're looking forward to a long relationship with the AutoNation chain. Thanks for all of your help, guys!

Good cusomer service but prices for car repairs and maintenance are out of the market (don't blame inflation)

I will not go back to service my car (that I bought from this dealership) ever again. The car is still covered with the manufacturers warranty (TPMS warning) but was told that I needed to replace 2 rear tires to get rid of the TPMS warning.

Arrived on time appointment. My car was serviced in a timely manner. Sales associates very personable and helpful.

Very friendly and super helpful!!

Recently purchased Odyssey Elite. Service was great. Richard Kern was patient in answering all our questions and made the buying experience great. I wanted an exchange on one of the accessory I purchase and they were very accommodative. The only negative I experienced was that I had to spend about 4.5 hours to complete the transaction and drive the car out, after I had signed the contract. In their defense, they had 6 customers purchasing at the same time as I was and the customers were all there to purchase cars that had just gotten off the truck. The dealership was courteous to extend apologies and kept giving updates on when I was going to be processed.

Good, reliable and friendly service. Strongly recommend. Their service department works in a manner that keeps your vehicle in top shape while maintaining costs in check. The senior management of this organization truly cares for the customer and will go through mountains to ensure customer satisfaction. No other dealership will work this hard to maintain customer loyalty, and have you drive back to their showrooms when your vehicle needs so demands. Worth considering even if you are not looking to drive a Honda from the lot. Seek out Aaron Ortiz in the maintenance department, and say hello to the other Aaron (Spicer) just cause he is a good man. No doubt, worth your consideration across maintenance and acquisition of any vehicle you may so need to acquire or maintain.

The service manager was very thorough. They did a great job!

They may sell the car you dealt with to someone else ahead of your pickup appointment date.

See Justin!!! Phenomenal customer service

Thorough and helpful. It was overall a smooth process of buying a new vehicle. The only compliant is that they didn't give me a front license plate holder.

My wife and I purchased a brand new 2017 Honda Accord approximately 5 years ago, from the initial day we purchased the car, there was an ongoing vibrating/rattling noise coming from the dashboard area. They attempted to fix the issue on several occasions (over the last few years and countless service appointments), and now several years later the issue still exists and they have not been able to fix it. This is extremely frustrating and unethical as we purchased a brand new car with defective components and Honda failed to permanently remediate the issue. Unfortunately, based on my experiences over the last few years, I do not recommend Honda products. **UPDATE: I spoke to the GM last year when I initially posted this review and he basically swept the issue under the rug when I met him in-person. If he truly cared about his customers, then he would've escalated the issue directly to Honda's corporate office, but he never followed up to rectify the issue. DO NOT purchase a new or used car from AutoNation...you'll most likely regret the decision and waste countless hours with no resolution, just like we experienced!

Thank you guys, amazing experience from beginning to end and if you are Spanish speaker ask for Carolina. She is kind, sweet patient and so helpful. She made me feel confident and even help me clean my trade in and put the things in my new car. Gracias chicos, una experiencia increíble de principio a fin y si hablas español pregunta por Carolina. Ella es amable, dulce, paciente y muy servicial. Ella me hizo sentir confiado e incluso me ayudó a limpiar mi carro viejo que les vendí y poner las cosas en mi auto nuevo.

We recently bought our Honda Odyssey at Auto Nation at Dulles. I have never been so please and and relaxed while buying a car. Everyone here are professional and are willing to work with you with finance options. They go above and beyond to please the customer. They are an example of what customer service should be. My shout out to Sonny he is the manager at this location. He makes everything run smooth like a well oiled machine. I will definitely have Auto Nation as first option if I'm going to buy another vehicle.

These are not the best times for purchasing a vehicle, Brandon J and Sunny came thru big, had the car i wanted and hit the price target. Awesome guys

Great service and good follow-up

Adam and the team always takes care of me when I visit Honda Dulles. This time, I went in for an oil change and an inspection. Came out without any issues at all and my car had been rinsed off from all the pollen. Adam was even so nice to notice I needed to put my stickers on my tags, and kindly offered to do it himself.

Thanks AutoNation and Adam for helping me getting my Car serviced.

Brought ion my CRV for routine inspection. Very efficient and friendly staff made me feel welcome and comfortable from start to completion. Many thanks to Adam Kearney for the hassle-free process.

My recent April purchase of a 2010 Chevrolet Silverado Pickup from Auto Nation Honda was not the positive experience that it should have been. Auto Nation Honda sold me an unsafe vehicle. While I don't think it was intentional, it is clear that neither the Virginia safety inspection nor Auto Nation Honda did much, if any, of an inspection of the vehicle. I had to take the vehicle to get a Maryland inspection. I am glad I did. The inspector was more rigorous than Virginia or Auto Nation Honda. The rear brake pads were paper thin and should have been seen by the Virginia safety inspector during the safety inspection and would have been seen by any competent mechanic at Auto Nation Honda had one bothered to look. The pads were so thin, they would have failed had I braked hard. To its credit, Auto Nation Honda did reimburse me for the cost of replacing the pads. However, this was not the only safety issue. The second one was found by the same Maryland mechanic a week later when he was putting on an undercoating. Both front sway bar links were totally rusted out. While this was not as big of a safety issue, it still is concerning that no one in the inspection process or at the dealership noticed these rusted out, loose, and ready to separate sway bar links. I was not reimbursed for the replacement, though they should also have been seen and replaced before the sale. Nor did Auto Nation Honda do much in the way of preparation of the vehicle prior to it being sold to me. Within the first five days of the purchase, the first time I went to lower the rear window of the vehicle, the window motor totally failed. I replaced it at a cost of over $300, not reimbursed. Within a week, the truck engine began having serious tapping noises. I went to Jiffy Lube and was told that the vehicle's engine oil was terribly dirty and that had caused the tapping noise. I replaced the oil at a cost of $84. I suspect that Auto Nation Honda may have changed the oil when it first got the vehicle and never bothered to change it again despite numerous people test driving it over the period that it was on the lot. Finally, my license plates would not have been delivered to me prior to the expiration of the temporary license plates had I not called and asked where they were. Only then were the plates and registration sent. The bright spot was the staff. The sales person, Kevin (Kavveh), was welcoming and helpful, also obtaining the reimbursement for the brake pads for me. However, his only comment after I reported the other problems was, “what can I say?” The manager and the finance person were also very pleasant. I will say Auto Nation has a very slick and professional social media outreach. I received a thank you email for having test driven the vehicle and received several emails after I purchased the vehicle inviting me to provide feedback. However, the professionalism of its outreach was not equaled by the poor inspection and preparation of the vehicle. I ended up with what I believe is a good vehicle with the features I was looking for. It was not a safe vehicle when Auto Nation Honda sold it to me. Now that I have put more money into the vehicle to repair issues that should have been caught during the Virginia safety inspection or the dealership's own pre-inspection, the vehicle is safer and I have more confidence in it. I was disappointed that despite its overall good reputation, Auto Nation Honda did such a poor job ensuring that the vehicle I purchased was safe when it left their lot.

I had few pending maintenance recommendations from my last visit few months ago. I was told something else was wrong which needed attention….I do trust their technicians judgement and support a customer gets from the person helping with your appointment. I have been very satisfied with their services for more than a decade now. Car repairs are expensive no matter where you go but here at Honda Dulles one can be sure that your car will be fine after repairs and you can have PEACE of mind.

They provided the outstanding service when i arrived for an enquiry. When compared to other dealers around this locality Auto Nation provide the service for their customers. I also noticed that they are giving their cars without having any mark up prices and includes with plans of coverage that is necessary for vehicle. THANK YOU so much Brandon and other staffs for helping me out the purchase and paperwork's of my new vehicle.

Best Costomer service.

32 miles one-way via WMATA and private car to buy a vehicle from AutoNation Honda Dulles; well worth it. The team at this dealership worked hard and efficiently to assist me in the purchase process that I have dreaded for much of my car buying years. I would like to specifically thank salesperson Wayne Brent for his professionalism and patience. Kudos to all those at AutoNation Honda Dulles for their willingness to accommodate my situation. I highly recommend purchasing a vehicle form this dealership. Your follow-up is appreciated. Thanks

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Honda Dulles does excellent work. The only reason I didn't give five stars is that when I schedule for an oil change, I expect to be able to wait for the service to be done. However, I was told it would be at least a two-hour wait. Honda Dulles does provide a shuttle service

Had my Pilot serviced last week and they did a fantastic job! As always!

Excellent service - most courteous, efficient, and professional! Highly recommend!

Brandon and Sayeed did a great job and were awesome to work with! I will be using AutoNation Dulles again in the future and highly reccomend you do also!

My husband and I had an exceptional experience at Auto Nation Honda Dulles. Sam Chowdhury was incredibly helpful and even went the extra mile to help me setup my iPhone with our new HR-V before we left. The finance department process and paperwork was straight forward. We were very pleased and comfortable with all of the interactions we had while at the dealership. Great job!

I have purchased three brand new cars from AutoNation Honda over the past 15 years. All cars were exactly what I wanted. Their service people are not the greatest. I called for an appt for service and the person who answered the phone couldn’t find any record of my car and asked if I’d ever bought my car there. Then there was a lot of silence and I was asked when I wanted to come in…..wait, did you get any info from me about a car you can’t find? I brought the car in and a very dead pan person checked me in. I questioned her about my car records. She told me the gal on the phone didn’t know where to look? My point is that the service department leaves a lot to be desired. I’ve had these issues with confusion and I unknowledgeable people at this dealership for years but I keep going back because it’s the closest to my house. It’s certainly not for the service!!

Over a couple of years of having my Honda and wanting to find a trustworthy service department, I'm willing to drive 36 miles+ out of my way, passing multiple Honda services along the way because of the service Advisor, Adam Kearney. AutoNation team, you have a great employee. He always goes above and beyond to provide the best service possible to his clients. I have to admit that because of poor experiences with other Honda services in the area, I had lost my trust in Honda, but Adam has created a loyal customer and made me believe in Honda as a brand again. I highly recommend the service department of AutoNation Honda Dulles and, in particular, to be advised by Adam.

Great experience every time. Most recent visit, I interacted with Michael at the Service desk who was pleasant and clearly explained maintenance needed on my car, in addition to answering other maintenance related questions I had. I also didn't have to wait very long for my car inspection and alignment to be completed.

Great customer service!!! Paul was our sales person, could not ask for better.

Disappointed during the payment and selling a car with Honda Dulles. Process of picking a car was great with Matt Smith and Mani Mamzari, but during the payment process and selling a car takes way too long. The store should have a money counting machine, instead ,James, counted the money by hand one by one for a large amount of down payment. It should not take 2 hours just to count money by hand and 10 minute signing papers. Process of selling a car should be done once with having all paper signed, instead of missing a sheet here and there. Waited for an hour just to see the associate, Sean(Shawn), to come back and said we’re missing a sheet to sign and have to resign and do the process all over again. No updates, reassurances, or give choices to come back and pick up the check at a later date. Let us sit there for roughly 2 hours, from 6pm to 8pm, after Sean(Shawn) saying "it will be done in 15 minutes", until we can't stand it anymore and went up to ask the associate, just to hear them say "We dont know". Waste of time, poor customer service coming from Sean and management at the time during 6pm - 8pm on 5/2/2022 and very unprofessional.

Called ahead of time about a specific car. Confirmed it was in stock and available to test drive with sales rep Kevin. Kevin confirms it’s available for test drive with no issues and verifies how far I have to drive to see the car (1hr 30min). Show up and I’m told that I can’t test drive it because of the weather. Manager Jason Baker shows up and says that they don’t do test drives on that car because it could get wrecked easily. Then he changes and says that if they draw up full paperwork (45-60min). Said this is to make sure we are serious, even though previously he said it was a safety issue. Told him I can show proof of funds and was told no, had to do all paperwork first as per Autonation policy. Couldn’t explain why his reps don’t know the policy. Terrible rep, terrible manager. Vehicle was only 30k and not exactly a super car. Worst dealership experience I’ve ever had.

Honestly this dealer provides the best service experience I have seen in my car ownership. Even their recommendations are on point and allow me to Plan a year in advance for possible needed service.

Our first experience with AutoNation Honda at Dulles, VA didn't start well, but it ended great. We chose the vehicle on Sunday and an unprofessional finance team was trying to push us to accept the APR rate immediately, or leave the dealership because only an hour left to the day working hours. They brought multiple excuses to stop us from buying our favorite car. The next day, I called back and I asked to communicate with the management. From that point everything changed. I received professional service and my favorite rate. In the end, I purchased the vehicle with satisfaction.

My experience working with Alanna Baylor at AutoNation Honda Dulles was excellent. She was extremely attentive to notifying when the part arrived, scheduling work with the technician and verifying completed work with me.

Nice dealership, good selection of low mileage vehicles in excellent shape. Overall process didn't take too long and staff was professional. Justin was attentive and very helpful thru and even after the sale. I will also say the finance director is very good at his job and respected my time and was very personable.

Justin and Hamid help me out tremendously, helping me get a new car for my family. Thank you guys!!!

super quick oil change and the staff was very helpful

Mi experiencia en el dealer fue excelente gracias a Carolina, desde el principio me ayudo a ubicar el modelo y color de Civic que quería y también me ayudo con la financiación. Recomendada 100%.

Finding a vehicle in this market is tough, let alone finding two at the same time. I had the pleasure of working with Matt, who is an awesome salesman. He was super helpful, friendly, and exactly who you want to deal with when making such a huge purchase. Hamid was wonderful to work with in the Finance Department, he went above and beyond to find the best finance options for me. Overall, AutoNation Dulles was able to get me exactly what I needed and worked hard to value my trade ins to where I needed them to be. If you’re in market for a vehicle, they really take care of their customers!

Mike Helmke is very efficient. He makes it an easy transaction and I'm happy with the work that was done. In addition. Mr. Helmke went above and beyond. I was telling him I was a teacher and had an autistic student who loved car manuals. When I was done he told me to hold on and brought out 3 very old car manuals. My student has been so thrilled as he has earned one manual per week.

Highly recommend! It was a smooth process selling my vehicle. Carolina and Manuel were amazing and very helpful going step by step through the process.

Matt & Nick made the buying experience as smooth as possible, and Hamid did wonders with the numbers. Turns out it is our third car purchase at this dealership, despite regularly trying other options. Best local Honda dealer!

Fawad provided excellent customer service. He saw us fast and the service done to our car we were really happy with.

Went in to sell my car it was straight forward and easy Carolina and Hadi were Great!

Carolina is the absolute BEST! She navigated our way through our auto experience perfectly!

Fantastic Service by Carolina and Matt. Carolina took good care of us and answered all of our questions. Matt is very knowledgeable and was able to tell us all he knew about our new Pilot. They were able to work with us and take our trade in for what we asked. Thank you and definitely will recommend them again.

The team at Auto Nation Honda (Hadi Hamwi- General Sales Manager, Brandon Jackson- Sales Consultant, and Suhail Naiyer- Sales Consultant) made buying our new Honda Pilot a very enjoyable experience! I highly recommend them for your new vehicle purchase!

Best Honda dealer in the DC Metro area. I spoke w/ over different 6 dealers around town. With our current market of car shortage, every other dealer is marking up the prices by thousands ($1,500 - $4,000). This is the only dealer that does not mark up with sales price. Their goal is to satisfy the local customers and keep them for life. Go here first.

The service consultants are always friendly, polite, and willing to go the extra mile. Most recently, I worked with Oscar Castro and had a great experience - he is customer service oriented, explains things thoroughly, and looked out for my financial bottom line. That said, in the 5+ years I've owned the Honda purchased (and consistently serviced) here, I have never once had an on-time delivery or reliable estimate of the time needed to complete the service. I don't think I'm alone in preferring to hear that something will take 3 hours, which allows me to accurately plan my work day and/or arrange for a shuttle or pick-up and drop-off from a family member, than hearing that something will take 1.5 hours and end up having to rearrange my schedule because it took 3 hours.

Car was taken on time and close attention was paid to my problem which was completely corrected. After inspection of the vehicle the few action were explained to me and also quickly corrected

I recently purchased a used vehicle with Autonation Honda Dulles. The vehicle was found on a google search and caught my eye immediately. The website was easy to navigate and shows everything you need to know about the vehicles you're interested in. I entered my information and received a call right back from the Dealership. Sam W. was the sales rep that I worked with. I was able to get an appointment the next day and test drove the car. I was set on purchasing this vehicle, so I was ready to finish the paperwork and take the car home. The process was long, like any car-buying process. For used vehicles, they will not budge when it comes to negotiation (but their vehicles are priced lower than most dealerships). I also traded in my car and received a fair price for a vehicle that had a dent from an accident. A few disappointments, the sales rep did not explain/walkthrough the features of the vehicle I purchased at all (luckily, I did my research), the financial reps were also unresponsive after the vehicle was purchased. Overall, I had a decent experience and happy with my vehicle.

Nice environment in the waiting area. The gentleman is very professional and care about their customers. Enjoyed the stay and very satisfied with the service.

AutoNation turned the worst event possible -a dead transmission- into a positive experience! My car wasn't very old and suddenly started dying at every stop. Fawad Hassan took over the repair of my Honda CRV and he was able to submit a request to Honda Headquarters to cover 75% of the cost of the replacement! That was a huge lifesaver for us financially, and he was willing to keep our car while we were gone on a cruise. I was able to pick it up after our vacation and it was as good as new!

I enjoyed my visit at AutoNation Honda. I was informed of my vehicle's condition and value, and what I need to improve its reliability.

What a great experience getting service on my 2018 Alfa Romeo Giulia. The team did a thorough check out, had all the parts I needed with the hour, and I was back on the road in time for an appointment. Thank you!

My wife and I had a great experience. The staff were incredibly professional and kind. If you're looking for a pleasant experience, you won't be disappointed.

It was one of best experiences selling my car. Mohammed and his manager were very accommodative of my request and worked with me very patiently. Thank you Autonation Honda Dulles for making it a smooth and memorable experience.

We had a great experience at AutoNation Dulles. Kevin was great to work with. He was so knowledgeable, patient, and pleasant. The entire staff was professional and friendly. Thank you for helping us with our purchase!

Alanna Baylor has the best customer service I have ever displayed to me and I am 60 years old . She takes her time with explaining everything to you and keeps you updated and most of all I trust her! When she suggests something I need I would not hesitate to do it and I’ve been told I am frugal . If Ms Alanna would transfer to another dealership I would transfer my patronage wherever she goes . I spoke to the general manager and he was not surprised ( many customers have praised her professionalism) I wish I could give her 10 stars instead of five . She needs to train all new service advisors and even be in commercial for Honda !!!!!

We always have our Honda CRV’s (now driving our third one) serviced at AutoNation Honda Dulles. Service is done as explained. They are prompt and the car is always done when promised. The service department is one of the main reasons we use this dealership.

We've purchased our 2 Hondas from Autonation Dulles. Our parents, with our referral, purchased 2 Hondas from Autonation Dulles. Needless to say, we are very pleased with their Sales Team. Being that said, We are very UNPLEASED with their SERVICE department. We all tried their service department for different reasons from a simple oil change to a recall. Now we try to avoid getting any of the 4 vehicles being serviced at Autonation Dulles. Every time we drove one of our vehicles into their service bay we were confused as in "who is going to going to great us" and after 4-5 minutes the confusion takes a new form as in "who should we approach to get service?" Finally, if a service team member acknowledges us or when we approach to one, we always received a very unwelcoming attitude. Not to forget to mention, we have always been there with an appointment. As a result, we stopped using their services for a period of time. Recently, we've received an email with a Spring Package for oil change, tire rotation and multi-point inspection. We needed oil change and possible tire rotation so, we decided to give them another try. Short version, should have NOT given them another try. Same "wandering customer" customer experience followed by the same "attitude." This time it even went one step further to the point of "not listening" and performing unnecessary work. Lesson learned for the last time. Autonation Honda Dulles is where you can buy a car but NOT where you get it SERVICED.

Terrible dealership with no ethics or morals. They’ll say one thing and back out and change it to another. Their GM is the biggest crook of them all. Avoid this place and go to any other Honda dealer.

The AutoNation Honda Team deliver exceptional customer service, and make purchasing a vehicle a wonderful experience. Garrett, Richard & Hamid were all great from start to finish, test-drive thru financing. At every step I was informed, listened to, and most importantly respected. Purchase your next Honda here. Huzzah!

Easy way to view and set up service appointments online, organized process when you arrive, and timely service w full explanations of what was done and why. 👍🏻

Great Services!!! The salesperson named Justin was very cooperative and patient with the dealings.I would highly recommend this dealership for anyone looking for an easy and convenient purchase.

Had multiple services done including a transmission change in december. They forgot to put the cap back on. I only found out months later when I had an oil change done at jiffy lube.

Professional and good customer service.

Thanks so much, Demetrius, for a great experience in the service center! I hope that's the last time the construction takes out one of my tires, but, thanks for making it easy peasy to fix!

Had my 2019 Passport in for service and everything went great for the service, during the safety inspection they found something that could have been dangerous for my family, I want to commend Oscar my service advisor that went above and beyond to advocate for me with my auto insurance company state farm to replace the safety impaired part with an OEM part instead of a recycled part as per State Farm policy, thanks a lot Jake from State Farm. Oscar’s loyalty to myself and his customers show he is the best part of Autonation Dulles and why I have purchased my last 2 cars there as well as my daughter also purchasing 2 cars there. Thanks again Oscar.

The process was very smooth from start to finish. Lionel Castillo was very nice and helped us complete our selling efficiently. He is a RockStar!

I felt very big welcoming when I first entered the dealership. Quite frankly one of the best service i’ve received at any other dealership, I felt very well taken care of. Considering being my first big purchase as well as everyone being extremely helpful and everything went so smooth. I was well taken care of by the GSM Hadi, my salesmen Mazen, and finance manager Jouse. They got me the best deal I could possibly get.

In the era of supply chain Autonation did not charge me so called miscellaneous amount. Pleasant staff and experts that talk to you to explain what we need. Once can trust them.

The car that I purchased is beautiful and well taken care of, Mercedes Benz 2019. The salesman Sam Choudhuri was knowledgeable and very professional, he gave me plenty of time to test drive and make my final decision. The car was in great shape in and out, had gone through a complete pre sale inspection. Sam Always smiling, always courteous, made the process enjoyable,.The finance rep. Was also profesional and courteous and explained the different warranties available for my purchase in detail. I was amazed that the license tags were available immediately without wasting time to go back for them. Over all had a great experience on purchasing the car and making new friends. 😊

Carolina Mendoza is awesome! Thank you for everything, it was awesome working with you!

My wife and I have been to many dealers over the years and we always shop around when looking for a new car. Well, we finally found our favorite. We have been back to Honda Dulles and to Sean for our third car purchase from Honda Dulles. If you want someone who is real and honest AND will get you into a great product, see Sean. Thank you!

We very much appreciated Mr. Kevin Azizsired’s helpful assistance! Very honest & very conscientious!

I had an oil change for my 2015 Accord Sport done at this place. The service was fast, the facility was clean, and the customer service was excellent. They explained the courtesy inspection report of my vehicle and provided me with options and recommendations on proactively maintaining my car. I highly recommend this place for vehicle maintenance.

Good, efficient service. Will shuttle you to work or home and back.

I went here last Tuesday to purchase a vehicle and the process was very great! The salesman I spoke to named Travon was amazing, he communicated with me very well and made sure the process was stress free and also answered and questions I had. Also all the other staff was extremely kind, definitely the best buying experience I’ve had from a dealer so far. I’d recommend this dealership to anyone as they’ll take care of you!

AutoNation provided a reasonable match of another dealer's out the door price for a new Honda civic hatchback. This was my first new car purchase, but I came prepared with knowledge and lessons from other people. Overall a very good experience, especially with Josue in finance, who helped me for as long as necessary and made sure I understood everything. Thank you!

Trevon was straightforward and helpful. the Truecar.com presented me with a quote and the dealer honored it without much fuss.

Travon was an absolute pleasure to work with. He and his manager Sunny made a great offer on my trade in and their no haggle price was too good to turn down. I looked for weeks at a specific make and model vehicle and Autonation Honda Dulles beat all of their competitors. I will be returning for my next car purchase!

De los mejores tratos que he recibido en un dealer. Big shout out to Carolina Mendoza!!

Great customer service !! The consultants are polite, knowledgeable, and helpful !!

Travon was a great help. Was able to quickly purchase a car at a good price.

We bought the Honda Pilot just 3 days ago and I must say we are extremely happy not just with our new vehicle but with the top-notch service of Richard Kern and Jaymes Quaye! I am not the type who is fond of writing reviews but their excellent customer service has prompted me to do this - it's the little thing I could do to recognize their hardwork and how they go the extra mile in making sure that their client's needs and requirements are attended to promptly.

Super friendly and no games. Just a wonderful experience from our salesperson (Carolina) to the sales manager (Hadi). Probably one of the best dealership experiences we’ve ever had in 30 years.

I went there for my tire rotation and oil change on November 28th, 2021 at 2pm. I was very happy with the work they did. First class job to ADVISORS : Mr. BRADLEY BURCH, ADAM (Iforgot his last name) and their very brilliant, professional, hands on, speedy and friendly Manager who wear the white shirt. Also to Jennifer at Customer Svc Desk who picked up my phone. Not only they immediately took care of me but they REALLY WENT BEYOND MILES to exceed my expectations. I highly recommend Honda Dulles Service Department and trust them for both before and after service. They will take best care of you and exceed your exoectations thay will leavGOD BLESS THESE PEOE AND THEIR GREAT LEADERS OUT THERE!!!e you....SPEECHLESS!!! !!! Also they are great w shuttle service! Always use the brand new one !

I was there for wheel alignment and the mechanic told me that the car needs a rear tire rod But I refused and Jordan I don’t have time I got to go to work neutron my mechanic Steve inspected the car and I saw it personally that that tire rod was not needed at all so I am not going to recommend AutoNation to anybody

I highly recommend AutoNation Honda Dulles. my car says 5% oil life and I called for advice and they moved my appointment a week earlier to accomodate so I wont have issues driving since I drive 45 minutes to work...Thank you

In for service. Mr. Fawad was very helpful. Went quite well.

Justin at AutoNation was great. Even as he was over worked he took the extra time to help me purchase our used Lexus. Great service.

As always, my service experience was pleasant and seamless. I arrived at my appointment time, confirmed the service I needed, got some helpful maintenance advice from the Dulles team, caught up on some reading in the spotless and spacious lounge area, and drove away an hour later! Honestly, the service dept. at Honda Dulles is the reason I bought another Honda 2 years ago vs. another make I was considering!

Thank you for a no hassle experience.

Excellent and professional service from Hassan, my go to service representative.

Quick, easy, enjoyable day with Autonation. Came, saw, tested and bought. Mani Bahadori is a great sales executive. What a pleasure. The entire process went with ease. The product is great. The attention was appreciated.

This is the second vehicle that I purchased from them. Their staff is professional, nice and very helpful.

Good deal, rate was a little high

Justin Duke was great to deal with! Justin verified that the vehicles we were interested in hadn’t been smoked in. When we arrived at the dealership, he had the 2 vehicles pulled up and ready to test drive. After deciding on the 2016 CRV, Justin answered all of our questions and got our paperwork to the finance manager very quickly. The purchase process was very smooth and we highly recommend Justin.

Great experience from start to finish. We had Richard as our rep and he was very helpful and knowledgeable. The team (Sunny, David, Hadi and Haque) made the whole process easy and fast. I always appreciate good customer service and you can definitely find it in AutoNation Honda Dulles!!

Great visit.

Great, quick, easy purchase of a new car. Mani made it simple and easy! He was a solid 10!

I parked my 2018 Civic and walked into AutoNation Honda Dulles with my title and a check; I drove away with an amazing new CRV and a smile on my face. From the moment I arrived, Wajeeh (Sales Consultant) and Sonny (Sales Manager) treated me with the utmost respect and courtesy. Wajeeh was incredibly patient as I peppered him with questions, test drove cars, and considered my options. Unaccustomed to this car-buying market, I did experience some anxiety which both Wajeeh and Sonny addressed with patience and understanding. They encouraged me to take the car home to show my kids so I could be confident in my decision. What an amazing gesture given how fast new cars disappear within hours of arrival at the dealership! That helped me decide to buy the CRV. From that point on, from presenting financing options, to giving me top dollar for my trade, and preparing my new car, I received nothing but incredible service. And, in the days/weeks following my purchase, several people from AutoNation Honda Dulles have called to check in. I highly recommend AutoNation Honda Dulles. Make sure to ask for Wajeeh and/or Sonny, they will take care of you!

I had a great experience buying my new Honda Ridgeline! The whole team was friendly and knowledgeable. Not only did they get me into a truck I love, they did it for a fair price. From the first phone call through financing I felt like they had my back. Thank you to Sam for making it all happen!

They beat the deal from another dealership, sales person Sean was awesome. It was fairly quick and the car is in great shape. When arrived to test drive car was already pulled out, washed and had a name tag on it. It was nice that they took the time to get it ready when I showed up.

I bought a 2010 Honda CR-V two years ago with a wrong spare key that I did not check when I purchased it.I came to know the spare key is not working when I lost my main key. Even though I was promised by one of the representative from the sell to get the key, Mr David politely explained the regulation of the used car and helped me to solve my problem. I appreciate Mr David Lea to go extra mile to help me.He replaced the key for me free of charge.He knows how to handle and calm people.My appreciation to Mr Mani also who sold this car to me.He he is a very humble person. I will keep referring people to Auto World Honda Thank you Mr Daid.

My wife and I had a very good experience at AutoNation Honda Dulles, where we recently purchased our 2022 Honda Odyssey. Our salesman, Mani Bahadori, was very knowledgeable about the model we wanted and answered all our questions. When we went to pick up our new car, he went out to the car and showed us the many options the car offered and made sure that our questions were answered. We met with Sayed Wajid in Customer Financial Services, to arrange our financing and to discuss some optional packages that were offered. Both Mani and Sayed were very pleasant, professional and had a no pressure approach. We were both very happy with our car buying experience and would recommend the dealership to anyone wanting to buy a new car from AutoNation Honda Dulles.

My 2018 Civic Si was due for service so I made an appointment. While I was online I thought I’d see if they had any ‘22 Si in stock. I’ve been looking since late last year. I saw that there was one in transit and sent a request to purchase it. Not minutes later I got a call saying they had just got one on the truck and the color I wanted. Made an appointment for first thing the next day and drove home with an amazing car. The salesperson was very helpful and once I told them what my expectations were, they met all of them. I had a great experience and will definitely buy another car from Autonation again.

they got a shuttle for me even though I was slightly out of range--big help! waiting area is always clean and service is prompt as long as you book ahead of time. Communicated well even when the service took a few extra hours so I wasn't annoyed.

Honestly the best experience I ever had when buying a car. It was very nice meeting Hadi! Oh and Sam is such a sweetheart 😊 love them all ❤️

Staff is pleasant to work with. Purchase process was smooth, was apprised every step of the way. Delivery and pick up of the vehicle was good as well.

Please be careful whoever buying new car. They just calling even if they do not have any car in inventory and saying it was sold few minutes back and trying to sell other available car

Friendly, best service, good price.

Worst car buying experience I’ve ever had! AVOID! Sales manger used scare tactics and after trying to sell us very rudely on extra packages we were very clear that we didn’t want, told us that he’d have to check if the car had any other inquiries because someone else may be willing to pay more for the extra add one; clearly implying that we may not be able to buy the car if we didn’t add their protection packages. He was completely unprofessional. After being told for hours that documents had to all be filled out in person I had to leave for work and somehow they miraculously had an online portal now that I could use after I left. Had to go back the next day and found out they messed up the financing and put annual income as monthly income. Kind of a big deal because it’s 12x more than it should be and would make it look like we lied if we ever had to show proof of income. And now 3 weeks later they have a problem processing a rebate that should have been addressed at the time that we signed paperwork and not this far after leaving with the car. Where other dealerships are up with current technology this one is completely pen and paper. My sister bought a car the same weekend at a dealership the used tablets and smart desks, I may have to drive a hour round trip because this place can’t take an e-signature. I can not express enough how awful our experience was!! .

Great service. Good communication. Unfortunately they messed up my rear facing camera system at the last visit and I had to wait months for the new system, only to find out it was just a loose connection. Bit of a waste of time. Anyway, they threw in a Free car wash for next visit. Always professional each time I need to come in.

Great service after the sale.

Wayne was great to work with. He's polite, professional and informative regarding the car I was interested in buying. I was 2 hours late for my appointment due to a flat tire and Wayne ended up staying overtime. No one used any pressure tactics and the whole process was pretty seamless. During the Maryland inspection a wheel was needing repaired and the dealership covered it. I would recommend Wayne if you're interested in trading vehicles.

Buying my HRV was very smooth going. Everyone was very helpful. Will return back when I need another car. Great job everyone. Keep it up!

Great customer service! They take the time to explain what type of service they will do and also after the job is completed. I feel my vehicle is in safe hands!

The service was great and Xavier was extremely helpful - we are customers at AN Honda for over 12 years and the service is consistenly great, reliable, and efficient.

My husband took our CRV-Hybrid in for routine maintenance and said the experience was a positive one. We've been pleased with AutoNation Dulles since we purchased our CRV-Hybrid two years ago.

Brandon from sales was really helpful. Smoth transaction.

This is the second Honda we lease from this dealership and we always had a great experience. Service was friendly and efficient. They found the color and trim I wanted even in this crazy post-Covid time.

Experience was excellent. Customer service was beyond what I expected. Customer advocate even found a way for ne to get some needed repairs buy loking up my extended warranty info.

I thought the process would long and drag out, being my first car purchase. The first vehicle I chose was scheduled for a test drive, so I moved on. Mani greeted me and I showed him my second option. We sat down and he explained how the process works, and broke the process down, making it easier to understand. I walked in with a plan that took a detour, I left out with a vehicle, with modifications to my spending habits, that I could afford. Thank you Mani! I will return when the time comes.

Trade-in offer lowered than other dealerships. Don't go here - you will waste your time. or make sure you do your research first before you come!

Brandon Jackson is calling me a liar. he responded back to me: "Anyone can produce a paper like that. Thank you." after I showed him a document that I got from Sheehy showing that I got an offer $28,500 from Sheehy dealership.

Brandon Jackson is calling me a liar.. he responded back to me: "Anyone can produce a paper like that. Thank you." after I showed him a document that I got from Sheehy showing that I got an offer $28,500 from Sheehy dealership.

The worst service department of any car dealership I've ever been to. I've driven Hondas for the past 2 decades but my next car will not be one, just so I don't ever have to deal with these guys ever again.

I bought a 2022 Honda CR-V EX-L instead of hybrid Honda CR-V EX-L by mistake. Two days after the sale sales person Mani and his supervisor David Lee went out of their way to correct it and got me a hybrid CR-V. I did not have to pay any penalty except the price difference. I was impressed by their effort to make the customer happy.

Unprofessional sales staff - Brandon Jackson. He responded back saying: "Anyone can produce a paper like that" after I showed him a document from Sheehy Honda Alexandria offering a higher number for the trade-in.

Great service without any appointment due to my uncertain schedule. Was helped by a wonderful and kind gentleman whose name i forgot to ask and was out in less than two hours.

The staff were professional and friendly. The shuttle Svc from/ to was great. The detailed cleaning for $250.00 which includes shampoo of seats and carpets very poor service. The stains on seats suggests it was only vacuumed. The wash and wax, very poor job for that fee. Bad call on my part to trust a dealer would do good job.

I had a wonderful experience and specifically I liked my salesman Mr. Mohammad Abujiderir. Please refer to my review comments on dealerships review.

Not sure if I was a victim of segregation or a lack of attention to detail regarding the this AutoNation location. Made an online appointment on Monday which required the basics, you know make, model, year, etc....... for a used vehicle I recently purchased. The appointment confirmation was received on Wednesday for 1PM Saturday, feeling trust and confidence until my arrival. The garage door goes up and then pure chaos unfolded, customers not sure who to speak to first, techs grabbing tables and keys entering vehicle information and taking pictures for insurance purposes BUT!! the customers are still trying to figure how to check-in. As I'm walking towards my second desk to explain why I'm here I hear a lady shout "I'm new and I don't where to go or who I should talk to", but anyway at check-in it's clear that Mike is the man running the show after standing in front of him for 4 mins not knowing because there's a sign on back of the computer next to him that stated "Oscar". Finally! Mike acknowledges me, I said to him that I have a 1PM appointment that was established online for my vehicle that I just purchased and it's within the 90 full warranty coverage provided by AutoNation Hunt Valley Mercedes. Mike responded to me by saying that the used vehicle team does not work on the weekends and that they can get to my vehicle first thing Monday morning, I responded by saying "If this information was provided prior to my arrival It would have been great. Mike's response came in the form of a shoulder shrug in conjunction with sorry about that. At this point I'm perplexed, trying to understand what is really being conveyed here, they only service new vehicles on Saturdays???? the second anyone drives off the dealership's lot in a vehicle just purchased becomes used so what form of customer service practices are being implemented at this location????????????????????????? Pure waste of time, gas, and 40 miles. Maybe there's a school for only "Used vehicle" ASE certified technicians now. No need for a follow-up call based on my review, this was and probably still is bad business practices.................................

Very good service at Dulles Auto nation Honda that helped me purchase a new 2022 Honda CRV. Steven Castillo, Sales helped me purchase the car, He was very knowledgeable, patient and helped me make a good choice and buy the vehicle. I am really happy with my new car and enjoying it.

Very quick and professional!

Excellent service!!.. The staff is every helpful, I got chance to work with Justin, Matt and Josue and they were friendly explaining the features and helped me to complete the purchase smoothly. There are no underlying fee, everything was communicated very clearly to me. I would recommend visiting the "AutoNation Honda Dulles" to my friends and family.

The weather was pleasant outside and the service inside matched it. I was assisted by Justin, who was very knowledgeable about the process and answered all of our questions which made the process move along smoothly. Mojib, in Finance, had us in and out of there in no time and it was indeed a pleasure to work with him. The whole team gets my vote!

AutoNation Honda Dulles service is very poor and worst customer experience. I have been servicing my car for 5 years with AutoNation Honda Dulles. After pointing the mistake in badly serviced break and rotors(even after technician did the inspection. )Tuns out only break pads were changed and not the "Resurface or replace rotors" but I was charged for both the services. Service manager-Jorge Sands showed very bad attitude and was not co-operative at all. Very bad customer service.

I have been bringing my Honda's to Autonation Dulless for close to 20 years, and have never had a bad visit, they constantly point out things I missed and make sure to check warranty and recalls to keep my vehicles safe and running. My current 2017 Rodgeline was purchased there and have enjoyed it every day since. Would highly recommend them for all Honda needs.

They did great job to fix my car because they are really care about my car. They find some problems with my car and informing me right away about my car. I really appreciate them very much. I always go to them if my car have problems. I love their place as waiting room which is very comfortable seat. I love their services.

Took my car in today for an oil change and wiper replacement. They recommended a brake flush and alignment. I did as they recommended and saw that the rear alignment wasn't touched because it was within the acceptable limits but was charged as if work was done on both the front and rear. No biggie but lesson learned to not have the dealer do an alignment. While driving home, I noticed I had water on the windshield from them running it through the wash bay. Wipers were not replaced. I went back and found out they listed it as an oil and wiper replacement but only did the oil. Good news is they didn't charge me for it on the original invoice so it's not like I paid for something they didn't do but makes me question their labor costs and whether they do the work you request and potentially pay for.

I walked in the dealership to look around and get some feeling about dealership with no intention of buying that day. First of all my sister and I were greeted with outmost respect and professionalism. But high light my experience was to be introduced to my sales man Mr. Mohammad Abugideiri which I found very pleasant and easy to talk to. During our conversation, he told me that this is his third day in the dealership but I was surprised how much he knew about his job and each type of cars. Every question I had he knew the answer and/or he researched from numerous other salesmen and his manager to make sure that I am getting the right info.Based on my experience and research with other dealerships, I found his offer very good and I noticed he and his dealership do not add or push for some unnecessary added charges to his price. Overall my salesman made me so comfortable and he was not pushy and was not rushing me to make a decision. Based his treatment and considering the fair offer that I got from him, I know this was it and I do not need to search any more and I bought my Honda from Mohammad. Mohammad was personally involved in preparing and detailing my car and he made sure I am leaving the dealership as happy as aI can be. I also would like to thank Mr. Manny, anther salesman who was ever ready to help us with highly technical issues about my car. Thank you Mohammad for making us so comfortable to deal with you and I am happy to have met you. Rest assured that I will be sending you my family and friends when they need to buy a car.

Besides a low inventory nationwide, AutoNation Honda was a great experience. Straight to point, no hidden or fine printed fees. Very clean and professional atmosphere. Honest conversation and deals! Customer service was awesome from beginning to end. Now the best part of this experience was Rich Kern, he went above and beyond to ensure that our experience was nothing less than exceptional. He was attentive to our needs, very courteous and efficient. He was well informed and answered all our questions. Even after the purchase of the vehicle, he still followed up with several phone calls to ensure that we were happy and satisfied. I would definitely bring my business to Rich and will recommend my friends to do so. Thanks Rich

I came to AutoNation Honda Dulles to sell my car. I worked with Nick and had an excellent experience. The process went by very smoothly and I got a great value for my car

Car delivered as promised. Facility was clean. Excellent service as expected

Love going to this dealership! Working with Adam in the service department is great. He is so very helpful and kind! Keep up the awesome work Adam!

I worked with Carolina to sell my 2018 Jeep Wrangler Sahara to AutoNation. She provided A+ customer service and was able to complete the transaction within the hour.

I purchased a used vehicle at this dealer and had a great experience. The rep who helped us, Mazer, was very personable and super helpful in explaining the process. He had a hang tag on the car with my name on it for our appointment, which was a nice touch. They mean what they say about not playing games here - all fees were explained and listed up-front. They were up front with all info about the vehicle and offered a great trade in deal for the car I was driving. They also have a five-day, no-questions return policy. Checked the car with my mechanic and the car looked great to them as well. Definitely glad to have bought from this location and dealership - thanks to Mazer, Josue, and the team!

Excellent customer service. This past time was a bit eh, I went in and stood in front of my car waiting for the oil change. An employee walked straight past no eye contact sat at his desk nearby and said nothing. After a few minutes I asked him where I should check in. Still no eye contact. “Someone will help you in a minute”. Not the usual friendly service. Usually everyone greets you and says hello and is extremely helpful.

Sean, James, Mujib, and Hadi are awesome!

Good service

Good works deserves good recommendation, I appreciate the effort of Mrs Linda james for helping me managed my trading account. Profits are been made weekly as she promised, i invested $1000 and now making $10,200 weekly, All thanks to her, Send her a DM and thank me later Email: Lindajames0337@gmail.com WhatsApp: +1(804) 723-1820

Just bought my first new car (Accord Hybrid Sport) from them. The process does take its due time but it was breezy enough. Reasonably priced too compared to other dealers, during these trying times, I'd say!

We are very happy with the service. Easy and calm.

They were AMAZING!!! I didnt get to the lot until 30 minutes before they closed and I never felt rushed . Everyone was friendly and very helpful ! Definitely will recommend !!

After dropping off my car that I bought new at Honda Dulles, I couldn’t get an update for a week after calling daily. I was tossed around and promised calls that I never received. The service manager didn’t return my calls and emails for over a week after I vented about how dissatisfied I was. They said the problem was a bad starter that was fixed and I had to pay for it after only 50K. After I got the car back the same problem still existed. They eventually got it fixed after a great deal of hassle. I wanted a full refund for all the run around and the fact that my service advisor and the service manager didn’t return my calls or give any kind of updates. After escalating even further tot the Service Director I was offered $375 toward my next repair or a $200 check of the almost $800 I spent. I took the $200 since I will never step foot in that place again. It was really just a slap in the face for all the aggravation I went through and was not even worth my time complaining. I will never return to this poor excuse for a dealership and shop for any kind of repair and will certainly not be buying my next car here. Steer clear of this place!

After dropping off my car that I bought new at Honda Dulles, I couldn’t get an update for a week after calling daily. I was tossed around and promised calls that I never received. The service manager didn’t return my calls and emails for over a week after I vented about how dissatisfied I was. They said the problem was a bad starter that was fixed and I had to pay for it after only 50K. After I got the car back the same problem still existed. They eventually got it fixed after a great deal of hassle. I wanted a full refund for all the run around and the fact that my service advisor and the service manager didn’t return my calls or give any kind of updates. After escalating even further to the Service Director I was offered $375 toward my next repair or a $200 check of the almost $800 I spent. I took the $200 since I will never step foot in that place again. It was really just a slap in the face for all the aggravation I went through and was not even worth my time complaining. I will never return to this poor excuse for a dealership and shop for any kind of repair and will certainly not be buying my next car here. Steer clear of this place!

Excellent service, they give the time what you expect from them.

Great service. Clean waiting area.

I waited on site for 2.5 hours. I also didn't have anyone approach me but got an email/text with suggested services. I missed the email, but saw the text. The smell in the waiting area was very strong of either rubber or some other chemical. No bueno. Aside from that, I was grateful for a good channel (Food Network) on the t.v. while waiting, as well as the complimentary beverages.

AutoNation Honda was excellent! They were attentive to my needs and Paul helped push along the sales process to minimize the time at the dealer. The group has been very proactive in communicating with me on how they can further assist with any questions or concerns. I am extremely pleased with the Honda team. One thing to note is that there is no added fees on top of the pricing like some other Honda dealers do.

We just purchased a new Honda Odyssey and are extremely pleased with the overall car buying experience with AutoNation Honda in Sterling, VA. Working with Mr. Kumar was an absolute pleasure! Kumar is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. He listened to what I was looking for and helped me choose the right car model for me. I highly recommend you talk to Kumar if you are considering buying a new or previously owned automobile. This was the fastest and easiest car purchase I have ever experienced in my life. Great Job, Kumar!

My service manager Adam does an outstanding job supporting the multiple Hondas that i have serviced. Very transparent and extraordinarily helpful.

Excellent customer service. A part needed to be ordered for my car and I was immediately provided a loaner vehicle, no questions asked.

It will be bad to keep this alone to myself I came across the best forex expert ever Mrs Linda james, who really help me to invest, Mrs Linda James, is very honest and diligent in her work. All I did was to invest $500 and within 7 days she made $7000 profit for me. contact Via: Email:lindajames0337@gmail.com or WhatsApp:+1(804) 723-1820

Excellent customer service. A part needed to be ordered for my car and I was immediately provided a loaner vehicle, no questions asked.

My service agent was pleasant, listened carefully to my concerns, and worked hard to help me meet a deadline for getting back on the road.

My appointment I thought I had made on the website didn't show up, but they were very accommodating and got my service done.

I'm not using my car as much as I used to. I'm putting very little mileage on it. I only wanted to get oil change and tire rotation. I made an appointment because I got a coupon. They were very pushy to add extra services. The car only has 27K miles. They tried to sell me new tires for $1,500. I can find quality tires for half of that just with a simple Google search. They told me that it was going to take 90 minutes, but 3 hours later I was still waiting for the car. Finally I told the service manager that I had and appointment and needed to leave. They gave me the car without doing the tire rotation, they didn't applied the coupon, and they charged me $500+. I'm never coming back. They are deceitful and not trustworthy. I'll definitely buy another Honda from this dealer, but I'll never come back for service.

Great Service! After dropping off my car, I was given a complimentary shuttle home. Alanna was very helpful with every step of the way. I was given updates throughout the process. I really appreciate everything. I will be back.Thank you.

I had the worse service this time with AutoNation Honda Dulles. I've been taking my 2016 Pilot there ever since I bought from them, but this time the service has been lackluster, after I paid $2500 for 100k miles checkup. First they forgot to reset the service maintenance, then they did not do the safety inspection BUT they charged me for it. Didn't realized that until I got the car back at home. BE CAREFUL and CHECK ALL THE DETAILS!!!

love this place, I have received the best customer service ever, it would not be possible without Jorge Sands, the service department manager , he makes sure customers feel welcome and appreciated, his staff are trained and very knowledgeable , and I am not surprised since I know they have a great leader. What is the first thing you think of when looking for someone to repair your car? .."Can I trust them??"..well, this place can be trusted...and the service is second to none, welcoming, prompt and professional. Their prices are very reasonable.. I recommend them to ALL my friends.. Francis M.

Great experience overall.

Quick and courteous service! Mike was a great service manager.

Head and shoulders above the competition. Let's just say shopping in Covid chip shortage times isn't like it used to be. No buying cars for significantly under invoice. Among all the DC area dealers they had the best selection, were friendly, had good communications and ultimately price, but it took some work to get there. Kevin, Brandon, Larry and David were great to work with. I've also used them in the past for service and it has been great without high pressure up-sells.

Great service! The service technicians are well prepared and very knowledgeable.

The service I received earns a five star plus review. It was: Friendly Professional Timely Complete I would never consider servicing my vehicle at any other facility unless it was an emergency and I had no choice.

I have always had a pleasant experience at AutoNation Honda. I have gone in for recall service and regular maintenance. The service reps were helpful and everything was explained in detail, including written and online documents. My last rep was Alanna, and she was quite efficient and took good care of me.

I generally don't enjoy the process of buying a new car. It's a dance I really dread. But our experience at AutoNation Dulles Honda was quite different from the norm I have experienced in the past. I realize the paradigm has changed due to the supply chain shortages impacting the automobile industry - both new and used car inventories, plus parts. But the staff at the dealership was extremely professional and courteous. Everything was upfront and honest, with no hidden agendas. Our sales consultant, Justin Duke, was super to work with and went out of his way to make sure we were able to get exactly the car we desired at a fair price. He has followed up on everything we requested and discussed after the sale. I’d absolutely recommend him to anyone looking for a satisfying auto purchasing experience – a true model of what all sales consultants should be. The sales manager, Sunny Hauue, was professional and straightforward in bringing the sale to conclusion. There was no haggling, just a recognition of what was a fair deal for both parties. I genuinely appreciated the open and frank negotiation. Finally, the financial services manager, James Quaye, made the paperwork expeditious and understandable. The dealership is a beautiful facility – new, clean, and customer friendly. In this age of auto shortages, AutoNation Dulles Honda had the car we desired and gave us a fair deal without an arbitrary pure profit markup that most Honda dealers are applying in this environment. I cannot recommend this dealer and its staff enough to everyone!

I generally don't enjoy the process of buying a new car. It's a dance I really dread. But our experience at AutoNation Dulles Honda was quite different from the norm I have experienced in the past. I realize the paradigm has changed due to the supply chain shortages impacting the automobile industry - both new and used car inventories, plus parts. But the staff at the dealership was extremely professional and courteous. Everything was upfront and honest, with no hidden agendas. Our sales consultant, Justin Duke, was super to work with and went out of his way to make sure we were able to get exactly the car we desired at a fair price. He has followed up on everything we requested and discussed after the sale. I’d absolutely recommend him to anyone looking for a satisfying auto purchasing experience – a true model of what all sales consultants should be. The sales manager, Sunny Hauue, was professional and straightforward in bringing the sale to conclusion. There was no haggling, just a recognition of what was a fair deal for both parties. I genuinely appreciated the open and frank negotiation. Finally, the financial services manager, James Quaye, made the paperwork expeditious and understandable. The dealership is a beautiful facility – new, clean, and customer friendly. In this age of auto shortages, AutoNation Dulles Honda had the car we desired and gave us a fair deal without an arbitrary pure profit markup that most Honda dealers are applying in this environment. I cannot recommend this dealer and its staff enough to everyone!

The service department at Auto Nation Dulles is always professional and courteous. They communicate quickly and effectively and explain details about service options. The drop-off and pick-up procedure is quick with a complimentary auto wash.

I came to get my tires replaced. I dropped my car off in the morning, Richard would call and text updates throughout the day, and they had it back to me by afternoon. I’ve never had such perfect alignment.

Excellent customer service, excellent communication, speedy service. I appreciated the care they showed, both for my car and for me. Would recommend, and would continue to use them myself.

Excellent customer service, excellent communication, speedy service. I appreciated the care they showed, both for my car and for me. Would recommend, and would continue to use them myself.

Friendly staff, great service and clean facility.

The only reason I chose to sell our Odyssey at AutoNation was because of Carolina Rocca. She is a fantastic salesperson. It's so much easier to work with CarMax or CarGurus when selling a car, since Autonation management haggles way too hard, and the price in the end was below what I could have gotten elsewhere. But Carolina sealed the deal. She is great.

保養廠的服務不錯 Maintenance service is good 但是我等shuttle 等了兩個小時⋯ It’s need some improvement about the shuttle service

Excellent service, as always.

I appreciated not being hassled about having additional work done on my. Technician was very knowledgeable and listened to what I had to say.

Excellent service always ! Thanks Fawad .

Awesome service from everyone, especially our salesman Sonny! Thank you.

Great experience from the sale of the car to the service. Would be great if it was easier to get a loaner.

Not sure if I was a victim of segregation or a lack of attention to detail regarding the this AutoNation location. Made an online appointment on Monday which required the basics, you know make, model, year, etc....... for a used vehicle I recently purchased. The appointment confirmation was received on Wednesday for 1PM Saturday, feeling trust and confidence until my arrival. The garage door goes up and then pure chaos unfolded, customers not sure who to speak to first, techs grabbing tables and keys entering vehicle information and taking pictures for insurance purposes BUT!! the customers are still trying to figure how to check-in. As I'm walking towards my second desk to explain why I'm here I hear a lady shout "I'm new and I don't where to go or who I should talk to", but anyway at check-in it's clear that Mike is the man running the show after standing in front of him for 4 mins not knowing because there's a sign on back of the computer next to him that stated "Oscar". Finally! Mike acknowledges me, I said to him that I have a 1PM appointment that was established online for my vehicle that I just purchased and it's within the 90 full warranty coverage provided by AutoNation Hunt Valley Mercedes. Mike responded to me by saying that the used vehicle team does not work on the weekends and that they can get to my vehicle first thing Monday morning, I responded by saying "If this information was provided prior to my arrival It would have been great. Mike's response came in the form of a shoulder shrug in conjunction with sorry about that. At this point I'm perplexed, trying to understand what is really being conveyed here, they only service new vehicles on Saturdays???? the second anyone drives off the dealership's lot in a vehicle just purchased becomes used so what form of customer service practices are being implemented at this location????????????????????????? Pure waste of time, gas, and 40 miles. Maybe there's a school for only "Used vehicle" ASE certified technicians now

Great experience with Matt and Sean at AutoNation Honda Dulles. They were both friendly, easy going and let us take our time in deciding on our purchase!! One of the best car buying experiences I have had!!

Best place to buy Honda. Awsome Team and appreciate dealership not marking up the price when all other dearlership charge 5k more than the MSRP. Justin , Garaett and Richard were very hepful during the whole process.

Absolutely amazing experience! I took my daughter to get a used car for her to get back and forth to college after her other one stopped working. I am glad we stopped at AutoNation Honda Dulles. Matt was our rep and he walked us through each step of the process, answered all our questions, reviewed the car fax and maintenance records and treated me as well as my daughter very respectfully. This was a great experience for her and an excellent example of how a customer should be treated when purchasing a car. Thanks Matt and your team for our wonderful experience. For our next car…we will definitely be back!

Just had work done here and as usual had a good experience. Bought my CRV at AutoNation Honda Dulles and also had a good buying experience. Have had Honda’s for years and especially love my CRV.

One of the worst dealerships ever. The service is so cold and unfriendly every time I am at this place. I came 5 times to fix a flat tire. They lied and told me it was fixed only to find out it was never fixed the previous time, they just put air and told they patched/fixed the tire. Very dangerous and how can we trust these guys with our engine if they can't even fix a flat tire. It took 5 tries. Phone calls and messages to service manager Jorge Sands never got answered or returned. Avoid this dealership. This is the last time I am going to buy a Honda. If you must buy a Honda, go to Fairfax Honda, they are so much better.

Been a customer for over 4yrs now, every time I call for appt and make if with Aaron or Adam I know my car will be taken care as if it is their car, not just another car, I appreciate how hard they work Thank you guys

Fast service. Courteous and helpful staff. Very welcoming environment.

I was trying to find out what the processing fee was and I can’t get a straight answer! I was interested in one of their cars but didn’t want to pay anything over $300 for a processing fee.

No haggle pleasant experience. They answered every email, every phone call and every question. I love my new car.

My service agent Adam is great. Very customer service driven, very helpful and gets the job done as quickly as is possible. He communicates along the way, so I am not left wondering about the timing of the repair.

Courteous and Excellent Service

I would rate the sales person (Wayne Brent) and the finance person very highly. Wayne was particularly kind, low pressure, answered all of my questions and helped go through the features of my CR V with me extensively. A good friend referred me to him so I felt very comfortable trusting him. The finance person (sorry-I cannot remember his name) was also kind and explained things thoroughly. My only complaint (thus far) with this dealership is that they have this ridiculous policy of notifying people when a car has arrived and then it is basically a free for all and whoever gets there first to claim the car gets it. I left my home 10 minutes after getting notice that the car I had wanted had come in and by the time I got there someone else had gotten it. Luckily, there was a good second choice for me but if there had not been I would have been really ticked off. There is no way to put a down payment in so that you can actually reserve your car. I was lucky, I only had to race there once. I am sure others have not been so lucky. I strongly suggest the dealership change this practice. If I had not liked Wayne so much (and had a good second choice) you probably would have lost my business.

Didn’t have to wait to get an appointment. Brad, my service advisor, kept me informed and explained what was needed and explained what had been done when I picked up the car.

Very professional and honest

Whenever I go to Honda Dulles I’m greeted very quickly and courteously. The waiting area is roomy and comfortable, and the work is always done so quickly that I hardly have to spend much time there. A good car shop.

Provides excellent customer service.

Purchased 5 vehicles and had them serviced by this dealership. Outstanding service over the years!

Very good experience!! Service department seems very efficient.

Adam was very helpful, and i always get great service when taking my car to Dulles Honda.

Dexter Malloy simply the best, he made the whole process very smooth.

AutoNation Honda Dulles is a great place to purchase a vehicle. We have always been a Honda family and recently purchased a 2021 Honda Pilot. The staff was great to work with. I recommend AutoNation Honda Dulles if you are looking for a no hassle and professional experience.

We have two (2) Honda vehicles and they were both purchased from Autonation Honda Dulles. This was due to good prices and great service. My next vehicle will be from Autonation Honda Dulles.

Oscar was very easy to work with, and helped me figure out exactly what was wrong with my vehicle. My local mechanic had made the wrong diagnosis, which would've made for a costly mistake

Adam was very clear and concise with what services were completed (tire rotation, inspection and oil change). No hassle just go pick up and pay over the phone. We also had a free car wash before we left!!

called to see if a car listed on their website was available to look at, salesman said yes it is here to look at but isn't ready to purchase. which was fine I just wanted to look at it at this point. drove an hour to look, but when we get there salesman basically shoos us away and says he can't find the keys he will call us later. I called the sales manager who basically did the same thing. said he would call me back and never did. don't waste your time because they certainly will.

Dishonest sales staff. They use Bait and Switch tactics. I made an appointment for an SUV advertised. I spoke on the phone before heading to the dealer and was told the vehicle was ready. Upon arriving, I was told that it was at the shop, but assured it was available. I told them that I liked the vehicle price and specifications and would like to apply , site unseen, to finance the unit. The salesman said I couldn't until I had driven the unit. I indicated I could wait or come the next day, to which I was told it would not be ready and they scheduled me for 3 days later. They then contacted me the next day saying it wasn't available, but they would show me "similar" units. More expensive units, of course. Buy your Honda at another dealership.

Took my Honda Pilot in for an emissions light. Let me start off that I was nervous about taking my car to the dealership due to their expensive services. I met up with Ryan and Xavier and from the moment I got there they walked me right through their process. Setup a shuttle and got back to me when they said they would. They took care of everything on my car and did it under their warranty. I was very impressed by their professionalism and care for my car and time. Thank you team!

Great service yesterday. Aaron my service advisor got me in and out quickly. Very professional.

I had a good experience with everyone involved. I can’t remember the gentleman that helped me, but his desk was the last desk on the left when I pulled in.

Great customer service,explained in details what your car needs

We saw a van on carguru that we were interested in looking at. We drove over 2 hours to see it. After taking a look we walked inside the dealership and was immediately greeted and and then assited by a salesman named Dave . We had no intention of making a purchase that day however after talking with Dave for a bit and test driving the van we came to an agreement and traded our car for a much needed van .we were treated great from the second we walked into the building to the time we left with our new vehicle they worked for us to get us the best financing as well! We will definitely keep them in mind for our next purchase. Thank you all for a great experience!! Patrick and Glenna

If the person don’t donate and that is no business for them to ask why

Horrible service. Their service has gone down since COVID. Currently they are short staffed and staffs is acting very rude.

Took my CRV to have 2 tires replaced. The first visit I was told the tires had to be ordered. I went n the next day and had them installed. I told the rep on both days my right front tire had a slow leak. This was not checked until the car was brought to me, then had to be taken back to be examined. Thirty minutes later it was brought back to me and I was told no leak showed up. But the tire continued to lose air. So I took it back where I purchased it- Hogan & Sons in Chantilly. They found the leak right away and I then had a third tire replaced there. I wish it had been examined more closely, would have saved me a trip.

Their treatment of their customers is as one would expect from a business who values their customers. I was treated with respect and courtesy all through my warranty service . Also, Adam was very helpful and eager to be of assistance. I’d definitely use this dealership again.

Bad experience full of lies, fake promises and greed. At the end of the day they couldn’t deliver on their promise to repair my car that has a warranty. Instead making a bunch of fake arguments telling me that there was nothing wrong with it. Its “normal” for the transmission to have issues. Or as Dave Wallace puts it. “Its all within the parameters” Oh hey Hassan worry more about being honest than the result of the Hond survey so you don’t lose money. As your technician told me. Thats all you care about.

Good service.! Service advisor Fawns Hassan very helpful

I have been coming to Autonation for years to have our cars serviced. this last visit was the worst experience that i have ever had. i dropped my car there the night before my service appointment the next day at 8:30 am. i called at 2:30 pm to see how things were going because i needed my car back to get to work. i was told that they were very busy and they needed another hour or so to complete the work. i hadn’t t heard back at 5pm so i called and was told my car was done they were just waiting on a car to come and get me. very frustrated i got my son to drive me to pick up my car. i was ignored by my service tech while i was standing at his desk. the tech next him said “ you have people waiting to be checked out and he yelled back “ i am busy on the phone!”after 20 min of waiting the tech at the service desk next to the one i was waiting for apologized and checked me out. when i went to leave i asked the service tech to the left of the waiting area door if i could have a business card for the manager and he looked straight at me and then started a conversation with another employee. before i left i asked him his name and with a smirk on his face he pointed to his name tag. i was in tears all evening. i used to recommend AutoNation Honda to all of my patients, family and friends. What has happened?!!!!

Richard ant the whole team at Autonation were wonderful to work with! All my questions were answered and my CRV was returned to manufacturer specifications, it was like I bought a brand new car! Thank you all!!!!!

Job was well done!

I was there to have a check up. I was waited on promptly and courteously. Service great, had transmission work done and was quoted too high per rep so I was given a 15% discount. I always have a great experience @ Honda of Dulles. This 2018 CRV is my third and have had years of wonderful service on all three cars.

Sales department is very helpful. Very busy, very clean and friendly atmosphere.

The staff was great!!👍 I got my dream car and I’m so super excited!! Nobody jacked the price up and Because I live in Baltimore the management helped me finalize the sale in one day!! I give this place 5 stars and a kiss!!💥💥💥💥💥😘

I had a very positive experience having my car serviced here. Everyone was very professional and my car was serviced as agreed upon in a timely manner and without any pressure to receive additional services. Highly recommend.

Oscar was great in getting my car serviced !

great service and very helpful staff

Aaron, the agent helped me with the Servicing of the car. He is knowledgeable. I am highly satisfied with his performance.

Once again, my Advisor, Adam was professional, polite, patient, and answered all my questions. I highly recommend you ask for Adam to be your Advisor. Adam is also reliable, and well organized.

Friendly, efficient, courteous, and complete service. Had the oil changed after the car was sitting idle for almost a year during the pandemic. Also found out that there was a software upgrade needed for the CVT which was done at no charge.

I had my 16 year old Honda Mini-Van serviced and they took care of all my car needs. They communicated exactly what service was required and the potential cost.

This dealership stepped up and took responsibility to aid their long-time customer -- me -- when a technicality was preventing a warranty from being honored for a set of tires. The General manager, Aaron Spicer, was efficient and honest. Bravo!

Great experience with. They provided with the service I expected .

Adam is wonderful and is one of the best service reps I have ever worked with

Thank you; the recall service and the oil change was faster than i anticipated. Appreciate it

They did a great job. It was on an incredibly busy day so had a longer than anticipated wait but given the volume of service they were doing at the same time, I understand and did not count that against them. Very professional and high level service.

Sean is the man - first time car buying experience and was lucky to have him the whole way through. From the start, there was no pressure to move forward any faster than I wished and he made all buying options known so I could make the most informed decision. Always carved out time in his busy day to meet with us as it took several visits for me to finalize my decision. His manager, Sonny, was also a wonderful gentlemen we had the pleasure of working with and felt both genuinely had my best interest in mind.

Service was great. The facility was clean. Everyone was courteous and professional

This is my second purchase at this dealership and I have yet to be disappointed.

My AC was broken and I took it to Honda in chantilly but was told that both the condensor and compressor were leaking. I would have to pay $1.5k to fix the compressor since condensor is covered under warranty. Once I declined the offer to fix the compressor, I was told that they wouldnt work on my condensor because it seemed like autonation worked on it before and incorrectly misplaced it. It didn't make sense to me but I took it to Autonation anyways. Fawad was my assistance and said that they have never worked on my car after doing a thorough record check. He was honest in telling me that nothing was wrong with my compressor, there was no leak at all, just a cord and condensor problem. No need for compressor fix. This was way different than what I was told in honda in chantilly. Therefore, I cant thank Fawad enough for his honesty. literally my life savior:) my AC works now!

Overall standard. No call when work was done, had to wait overnight and call back to find out.

Bait and switch. They offered me a price for my trade online conditional to in person review. Sales person said they could likely beat it once I was there in person. I submitted detailed specs to their database to get the estimate. Once there, they dropped it by $1,500 and could not explain why despite a technicians review. Of course they couldn’t locate the technician to explain what caused the drop. Only after multiple “Let me talk to my manager and see what I can do” did it get back to original. Don’t appreciate the baited, inflated offer to get me there only to pay BS games later and switch the offer without explanation as to why. This is why people are switching to online car buying.

Bait and switch. They offered me a price for my trade online conditional to in person review. Sales person said they could likely beat it once I was there in person. I submitted detailed specs to their database to get the estimate. Once there, they dropped it by $1,500 and could not explain why despite a technicians review. Of course they couldn’t locate the technician to explain what caused the drop. Only after multiple “Let me talk to my manager and see what I can do” did it get back to original. Don’t appreciate the baited, inflated offer to get me there only to pay BS games later and switch the offer without explanation as to why. This is why people are switching to online car buying.

As always, quickly in the facility with work complete within the promised time while I went shopping in the neighborhood

Arrived at my 2:00 appointment time; there were 3 other cars in the 2 incoming service lanes. Several blue-shirted service people milling about, on the phone, on computers, etc. Sat in my car waiting for somebody to come help me, take my car, or at least acknowledge I was there. NOTHING HAPPENED. After a few minutes, I decided to see how long it would take for somebody to notice me...after 15 minutes sitting there, now at the front of the line, I finally got out and found a service guy (who was pretty well engaged talking to a service woman) and asked if there was a manager I could talk to...he decided to help me. What a sluggish and seemingly not very competent intake system! Very painful.

I called to ask about the SD navigation card they told me to call the Mercedes dealership. Also, I can connect my car with the app because the VIN still connected with the previous owner. Those are little things they should take care of it before sell the car. The ViN should be disconnected from everything.

Always have great service at Honda. Like the process and how information is provided.

We can in for a recall and had to stay for a couple hours of maintenance. Hasan made this seemingly long experience a pleasant one with excellent customer service.

Excellent service the auto nation dealer has provided.

I went to the Honda dealership at Autonation in Dulles and had a fantastic experience! My car received an oil change and tire rotation. While I waited, I used their wifi to work and also used their fancy coffee maker. All of the managers and associates were beyond friendly and it was an overall great experience. Buy Honda!!

This is the first time I have been here to have scheduled service. I have an Acura which has always been serviced by my Acura dealer. Since this dealership is so much closer than the Acura dealership where I went before I was surprised they would service my vehicle at a Honda dealership.

Service rep was good. Service was done in timely fashion. Only issue was making a 10am appointment and having to wait 10 minutes to drive my car inside the garage because of 5 or 6 cars in front of me. Maybe I didn’t need to make an appointment?

Overall good experience working with autonation employee Richard

25000 mile maintenance. Work was done quickly and efficiently. The service advisor informed me of future needs (tires) and shared with me cost. Overall fees were in line with expectations. Overall - good experience.

The friendly attitude of the staff and of Adam who is always friendly and helpful. The car is always serviced without a hassle and washed on return.

Great time at this dealership. My salesman, Sam Chowdrury was exceptional. He showed me new and used HR-v cars. Didn?t pressure me was very knowledgeable and buyer friendly!! Would recommend to others!!

Everything went well! The service rep Alana was excellent.

My husband and I went to look at a truck they had on their lot. Personally I hate buying vehicles as usually the sales people are like vultures as soon as you pull up. Not here, I actually went inside to get someone to assist us and not once did we feel the pressure to get the vehicle now.. We took our time, we actually left and again no pressure. We ended up coming back and when all was said and done, we actually got 2 new vehicles. Kevin was our sales person and he was great!!.

I was for my car service and Mr Adam is my Agent. He is extremely courteous, considerate and understands the problems.

Friendly and knowledgeable sales people Convenience location Great inventory Very professional

First time service was just wonderful. Mr Fawad was very thorough and took the time to explain things on a very busy day! Thank You

Professional and on time. Glad to get the complimentary car wash also.

Recall to fix drive shaft , Service was great and I felt they went above above and beyond the recall notice by tightening a bolt in that was loose that was not part of the recall.

Adam is the beat service advisor and he makes sure you get in and out quick and always is honest with you and necessary repairs!

Good experience! I would recommend this place to anyone!

Found a Honda Odyssey for sale. Confirmed by email it was available and made an appointment to see it. Drove an hour to the dealer only to be told it was not available. Classic bait and switch con. Check other reviews, they same the same. Don’t waste your time.

The service department especially working with Fawad Hassan has always been a wonderful experience. He is very attentive to the routine services needed for my vehicle.

Asked a simple question of does the vehicle have a DVD system. Refused to answer the question but wanted my email and phone number. Not very good sales people.

The rep. I dealt with provided feedback on the status of the repair

The service was great! My vehicle was taken at the scheduled time, the wait time was reasonable and Adam (service rep) was fantastic! I highly recommend the AutoNation Honda Dulles service department!

Efficient, friendly, excellent service!

Satisfied. nothing to complain. easy access. Very courteous and attentive.

From pulling in to leaving the experience was great, the service advisor was great wish I had written down his name

needed a new battery and obviously did not have an appointment. I was squeezed in and completed in under 1 1/2 hrs

What a wonderful experience! I detailed the problem I was having. My service advisor listened to me and understood my concerns. She was experienced, polite, knowledgeable and set my expectations for the time the service would take. The service waiting area was clean and comfortable. I was very impressed with my first visit here and I will be returning for future service needs.

Great experience, Hassan was phenomenal, I had some questions needed clarifications, He was on point. I was completely satisfied

Fawad Hassan was really helpful and went above and beyond to get my car serviced. Appreciate Autonation Honda for doing excellent job

Took car in for oil change and a few minor electrical issues. Service rep was outstanding, knowledgeable, and very professional. Work completed in time.

I had a great experience here and Wayne was truly the best salesman!! It was my first time purchasing a car and he made the process so easy and helped me every step of the way; I?m so grateful to him. When I wasn?t sure what I wanted to do he did not pressure me into buying a car, he told me to come back when I was ready and that?s exactly what I did. So happy to have bought my car here and would recommend this dealership to anyone!

service very good, on time.

Great experience. The crew made it really easy to get in and out without any extra hassle.

Dropped car for a recall repair. They recommended a couple of fluid changes, one was a completely unnecessary transmission fluid change for $200 , which I had done less than a year ago and barely put any miles since. I recalled too late so it's partly my fault, and completely my fault for trusting a Honda authorized repair shop to recommend a genuine repair. Anyways, called the service center and reached one of the advisors to know why they recommended the transmisson fluid change, he bluntly admitted it wasn't on my Carfax :) Not wanting to accept the lousy excuse , i requested to talk to a service manager, of course he didn't pick up my call, left a VM requesting call back. No response for a couple of days. Tried calling service center couple of times after, in hopes of at least talking to a service advisor or manager. As I expected by this point, no response. After writing an email to the general manager I finally got a call from a service manager who made more lousy excuses on why he didn't call back . He promised to enquire and get back, and that never happened. Totally expected. Just another shady repair shop, with pathetic customer service and don't care attitude.

Great Service! Adam is my Service Manager and is extremely thorough and professional. I appreciate the care he and his team use when servicing my car and when they return it to me.

As usual I had a great experience. Brad walked me through the scheduled service so I knew what to expect and called to discuss other items of concern with my vehicle, including costs. The work was done in the time promised and it was great.

I have my car serviced at AutoNation of Dulles and everyone I have encountered from the info gal at the front desk to the techs (i.e., Oscar, Fawrad, an ex-employee from the philippines (i forgot his name), they all have been courteous, helpful, knowledgeable.

Made an appointment to take my new CRV in for its first service (simple oil change and tire rotation) an hour and half latter finally asked what the hold up was? Getting the feeling I was putting them out I was sent to three different people only to find out car had been ready keys were sitting there just didn't bother to tell me? Not sure how long I would have sat there if I would not have pressured them

Great service experience! Aaron, the service rep, is excellent. He is friendly, courteous and explains everything.

Excellent care from our advisor, Aaron, for regular maintenance.

Great service and customer service. Would recommend this dealership.

The technician rep was good. But the shuttle service is horrible. Looks like the dispatcher and the driver were not interested in their job. This is a great inconvenience and might be one of the reasons for me to take my business elsewhere.

Good service by Joshue . Good car and deal . He was great in providing information and alternatives on prices

Not the dealers issue - took quite awhile to get the part in. The service tec I dealt with was excellent

Professional staff, good work

Very professional young man who dealt with me at the desk and coupons available to lessen the cost. Work done well and quickly

I took my car for a repair and they broked the glove box of my car.

No high pressure sales which was quite different from my experience at other dealers. That was really wonderful for a single, older woman. The salesman was very willing to explain all the very new features of a hybrid and patiently answered all my questions. i would recommend going to this dealer when you are looking for a new car.

Good prompt service. Good location, you can walk the WoD while waiting for a repair. Nice waiting room if you like that instead.

I needed a new key since mine was about to break. Estimated wait was 1 hour, the job was completed in much less time!

AutoNation Honda has consistently provided fantastic service on my 2019 Honda Insight, and this time I took advantage of their concierge service and it saved me 5 hours! Everyone I interacted with was pleasant and helpful - such a great dealer and great service department.

Absolutely great service as always! Dulles Honda is our preferred shop

Sabastian has helped me in the past and this time as well. He is professional, knowledgeable and very helpful. Plus he seems to be a very honest employee. I will return to your dealership to have my car maintained. Thank you!!

Wonderful experience purchasing a 2021 Accord. Staff was extremely helpful, professional, and attentive.

Service provided was amazingly friendly and helpful

Brad at Dulles Auto Nation, always provide an outstanding service.

Completely satisfactory. Reasonable cost. Everyone courteous and pleasant.

Brad Burch is an excellent service advisor. He should be promoted to a managerial role. We drive from a long way to have our cars serviced at AutoNation because of Brad?s knowledge and advice on keeping our cars running.

Xavier was very pleasant to work with. The process was fast and smooth.

He helped be know what needs to be done to keep car working good.

Mr Sebstain Arnaz was my advisor at the service center. He explained everything really well and overall made my experience a pleasant one.

Always an excellent experience. I bought the car there and have used this dealer for all my service since. They have always done an excellent job. I waited for the vehicle and the waiting area was comfortable and quiet. Service completed on time and the explanation of the car's status was thorough and complete. Totally happy.

Me brindaron excelente servicio

It was time for a service after a long road trip. Scheduling was easy, Adam met me right on time and the service was performed reliably on time. We added an all-wheel alignment on his advice. The alignment revealed some need for adjustments so was useful.

Our Salesperson, Sam Chowdhury, was great. We knew the car we were purchasing and wanted a quick purchase process. Sam picked up on that quickly and was able to adapt to our needs. The only negative was the Finance experience which was disappointing. Despite requests (and agreement) to remove a charge on the invoice and paperwork, the charge remained. Finance said they’d cut a check for the difference upon completion, so we signed paperwork. Went to leave and when we inquired about the check, was told we wouldn’t get a check. The difference would “likely” be applied to the principal with the bank at some time “when all the paperwork cleared.” At that point it seemed like shady business practice.

Adam saw that my vehicle was well taken care of in a timely manner. He?s very knowledgeable and answered a few questions I had. I Feel confident when I bring my car to him.

Service was timely and well managed.

Extremely patient and professional sales team. Finance department was easy to work with and broke down our options clearly so we could make a sound decision.

Excellent service with Honda in Ashburn Va as always

Submitted paperwork for a car didn’t hear back then sold the car out from under me. I had offered to pay for and everything Bad place

Good service, friendly staff.

Best buying experience and outstanding customers service. Sean is a talented sales representative. Gets a perfect score for customer service. Alana is a excellent service department agent. During my visits she was very attentive and knowledge. Best dealership to purchase and service your vehicle. I pass two Honda dealership when heading here. They are worth the 45 min drive.

Car was ready earlier than promised. Customer service rep Alanna was very courteous and gave me a full rundown of the services performed. Customer waiting area is spacious and comfortable, great coffee! Overall great service experience and I would highly recommend taking your Honda to Dulles for servicing!

Excellent and good customer service . Hopefully continue to help the customer trust.

Was having issues with my car?s breaks, but didn?t know what was wrong. Took it to them for a look and an oil change. They zeroed in on it, and while some parts needed replacing, quoted a reasonable price at a discount and got the job done the same day. Great customer service by Alanna and the technicians.

I am not sure if they did the tire rotation - because the tire that did not have the cover is still on the right rear. Car wash was terrible.

Prompt, courteous and professional in all regards. Especially appreciated the shuttle service.

Excellent service from Service Advisor Adam Kearney.

Sebastian assisted me with the services I needed for my car. He was helpful in explaining what was needed and even help with a discount applied to the total cost of my service. I appreciated that!

If I have to choose one word to describe my recent experience with Justin Duke, Sales Consultant from AutoNation Honda Dulles, it would be “quick”. Justin is very helpful and polite sales person, as well as very professional in explaining all features of the 2021 Honda CR-V EX-L. Justin always responded promptly to my requests and answered all my questions. He even went extra steps to make sure that there were no issues before we leave the dealership with our new car. Justin and Garret Reich (Sales Manager) listened and understood my car’s requirements and my “out-of-the-door” price (car cost, tax, tag, and fees). Garret was able to quickly obtain the management to approve my price. My final price (out-of-the-door cost) was exactly what we agreed upon without any last-minute surprises. The entire AutoNation Honda at Dulles team (Justin Duke, Garret Reich and Fady Mowad) made the car buying process very quick and easy. I would definitely do business with Justin and the AutoNation Honda Dulles team again in the future and would recommend AutoNation Honda if you want a great deal on a car without any stress.

I?m a Honda girl! I upgraded my accord to a CRV after my son was born?figured I would need the extra space. And boy did I need the extra space! But now he has gotten so darn big - along with and sports, friends and carpooling (plus the new dog)...I realized I needed an immediate upgrade to a Pilot. I went in to the dealership just to window shop never wanting to purchase that day? But my salesman, Sam, did such an amazing job showing me the pilot and I was so impressed with all the added safety features the pilot had to offer that I walked out with a new car! I would highly recommend Dulles auto nation, Sam, and the pilot!

Car was checked for service required. Service was performed quickly and efficiently.

Efficient and friendly service! Waiting time shorter than projected.

Excellent service. Long time customer. Always very pleased with the service.

Sayed Wajid, Sales Consultant, was fantastic, knowledgeable, respectful, and kind. I was very impressed with his professionalism. This part of the purchasing process was great. After selecting the car I wanted to purchase, I was sent to Finance where the consultant was knowledgeable, but impatient and disrespectful. I lost count of the times I was talked over and interrupted while I was speaking. I felt rushed through the process. I would recommend the dealership, but would not recommend the finance consultant.

Very experienced and professional in their service. Would recommend the staff for its care.

Every time I bring my Honda for repairs I know, that the service department always will do an outstanding job. Adam Kerney takes care of my Honda as if it was his own. Thank you AutoNation for many years of service/support.

Everything was great. Didn't wait too long. Will continue using this service.

Everyone at Honda Dulles is always helpful and friendly.

Adam and his service team provided outstanding service -- they are my "go to" team! Prompt and personable greeting, thorough examination of service record and current needs for my 2018 Honda CRV, and most professional service. I have been a Dulles AutoNation customer since the beginning and will faithfully continue in the future. Thank you! Thank you! Thank you!

The ease of making appointment was excellent. No wait my vehicle was taken for service immediately. All work - service and repairs were performed great and I was fully informed by Brad my service advisor of any additional cost prior to the repair being started. Thank you.

Making the appointment to have my car serviced was very easy. Sebastian that was over seeing my service kept in contact with me as to what the car needed with recommendations.

Upon arrival I was greeted by name even before introducing myself. Check in was quick. Everything was explained up front. Check out was smooth , vehicle was clean inside and out. Aaron was great!

Service manager is top notch! Presented all maintenance options up front.

In for recall work. I was happy with the service I received - quick check in, wait time as expected, quick check out. No complaints.

Got the car I needed and wanted for the price I wanted. They did a good job.

Fawad Hassan, service advisor provides excellent customer service and answered all if my questions promptly.

Our associate was David. He was very informative,professional,, knowledgeable, and patient. Great experience!

Great job. Advisor told me about 90 minutes and it was done on time with only one item on each car. This was for my Safety Inspection.

Great service from the team, well done to Sebastian and the others .

Excellent. Reasonable prices. Work completed on time and they honored a coupon from a previous visit when the pets are not available.

If you schedule service on line, be sure to select a service reps name. I did not (selecting any service rep was ok), and was left in the middle of the service bay unattended after I arrived. In addition to the oil change, I asked that the automatic cruise control be checked, as it was not operational. I was told at check out, that it was working as designed. I?m sure it was not tested. Maybe obtaining service late in the day is a bad idea... My car entered the service bay when complete (which was a good thing). But then 1/2 hour went by until my service rep could be found. I had an Acura before I purchased this Honda. I would suggest this Honda location go take a few lessons from their sister organization in Chantilly, to learn how to run their shop.

Wonderful experience. Everybody, especially the salesman, were very professional and helpful. Clean and friendly environment. I strongly recommend this dealership to anyone who wants to buy a Honda.

I recently turned in my Civic and leased a CR-V. Sean was extremely helpful and made the whole process easy. I love my new CR-V! I get compliments every time I drive it. This is my third lease from this location. AutoNation Honda Dulles is the best!

Regular Honda CRV Maintenance. The adviser was very professional and friendly.

Run?do not walk?to AutoNation Sterling if you want a successful and satisfying car-buying experience!

I am amazed at how efficient and professional the service staff during my service appointment

I have used Auto Nation Honda to service my cars since 2013 as well as to trade in my Odyssey when I bought my CR/V. I have always been pleased with my dealings with them. During the pandemic they picked up & delivered.

Richard Francisco, who took care of me twice on two separate days within a week, was very professional, efficient, and courteous. He thoroughly and clearly explained all the work to be performed and returned my vehicle to me within the estimated timeframe. Richard deserves full marks for the outstanding service!

Not quite in and out but on a recall service, I was greatly surprised to be out in about an hour.

Adam Kearney and the Service Crew @ AutoNation of Honda Dulles are amazing! I've been going there for many years now (Honda Element and Honda CR-V), and they are always sincere and transparent regarding the service my Honda needs!

Great customer service. I highly recommend the dealership and Senior Sales Consultant, Wayne Brent.

Alana was great. The facility was clean. The repairs did not take too long.

I love AutoNation Honda Dulles. Exceptional service from the service team. Especially, Fawad Hassan who goes above and beyond each time I bring my car in. This is my fifth Honda vehicle - safest car and SUV ever!

My service manager went above and beyond to secure a critical part for my car. He communicated often and booked an appointment for me as soon as the part arrived.

I always have my car serviced here. Adam is always my advisor and I trust him completely. Always friendly and honest.

I purchased my Honda at AutoNationa and have taken it there for service for almost 5 years. They are always pleasant and helpful in explaining exactly what is being done. They do not seem to perform any services that are not needed at the time. My car is left clean when I pick it up.

Easy check in, great service, work completed early, $20 off coupon, what could be better!?

Oscar my service rep was great. Work performed flawlessly.

horrible I purchased a vehicle that no one knew about. The sales person told me he would fix the issue of the tire light being on but he left for the day in the middle of the sale and nothing was takin care of. I took the vehicle to Auto Nation of Bethesda they saw the y vehicle needed brakes rotors and tires. I was not given new tires as needed but they did change the brakes. Now I have to fight to get the tires changed when the tires are clearly no good. This is an issue that was told to the dealership before i took possession of the vehicle not after so it should be fixed

Great service always!! Service department keeps you updated on anything needed for your vehicle

I purchased my car at Auto Nation Honda. I love my car. It is so reliable. This has been the very best car I have ever owned. The service techs and advisors really care about your car and that you are satisfied.

Had Great experience with Oscar, no attempt to force additional repairs or service during the visit unlike some other places.

Had Great experience with Oscar, no attempt to force additional repairs or service during the visit unlike some other places.

Professional in every respect

Kevin was awesome to work with, he didn?t try to sell me the top model, he listened to what was important to me and what was not. Also, Mojib in finance made sure I received a great rate and got the monthly payment in my comfort zone.

The staff and technicians always provide excellent customer service!

Waited a while for someone to come an attend to me.

Great staff, personal and friendly service. I got a great deal too!

Great experience working with Brad to get my vehicle fixed and road ready.

Adam, my service advisor, was very friendly and helpful. My car service was completed ahead of the estimated time.

Go and ask Jorge the sales person if you want to get a better deal.

Sales person Jorge is really genuine person. Not like a typical salesman

I came to Honda for recall and oil change my customer care rap.was Mr.Adam I was very pleased to see him very professional in his field ,his customer service was also amazing .

As always, service was great.. My customer service Rep, Bradley, was also wonderful.

Sales person Jorge is a good genuine guy explain you all the details and negotiable. No pressure

Great customer service and fellow up!!

Alanna was very professional, i will surely look for her next time.

1st time customer, brought in Honda Accord for recall item. Service advisors were fast, courteous, and kept me informed. Dealership very clean. I will be back for future service and sales.

Alanna was very professional, i will surely look for her next time

Awesome service as always!!!! Would recommend to everyone

Great Service. We love the customer service and technical assistance we get from Auto Nation Dulles. The operation s very organized. Our vehicle was in and out the same day covering 5 recalls and 2 other services. Great service. Thank you!

Everyone I worked with was nice, helpful and accommodating!

Initially, the first representative I met with upon arrival, indicated that to spite what the letter from Honda indicated, (which was that the was a recall that would be free to the owner), that there may be a cost to repair this. However, once the car was taken to the back garage, I did get a sense that it was going to be covered by the recall. The car was returned within one hour, recall was repaired and the car was washed. I felt good about my visit.

Pretty quick service time. In and out and service agent worked with me for a coupon I provided.

The black girl in service was very helpful and I felt welcomed

I purchased my Honda CR-V at this dealership and I have at it serviced there over the 9 years I have owned it. I go back because of the outstanding customer service I have received during each of those visits. My advisor Adam is the consummate professional and helped me out on more than one occasion. I will continue to have my Hondas serviced there.

I was pleased with the service. Maybe be uncle was ready in a short amount of time and reasonable

In a 6 year old Accord with a dead battery, parked 1/2 mile from the dealership in freezing rain with groceries in the trunk. Sebastian, the service manager came out to the car with a portable battery charger, jumped the battery so we could drive back to the dealership and replace the battery. Half frozen wife very grateful.

Well run, pleasant, efficient. Good price, better than most local dealers.

Good services , nice people ..

Scott Barrowclough, my salesman, is totally professional in every way. Superb customer service and rates a "10" in every category.

Great care Taken by Service Advisor- Alanna Baylor. for my Honda CRV

I am happy with the quality of the dealer's service.

Never given bad advice on service requirements. Price for services are reasonable compared to non-dealer shops.

We had a great experience purchasing a car from Autonation Honda.

I had a oil change. The service agent is knowledgeable Good Service.

Went to diagnose dashboard warnings on my car. Fuel injectors were going bad. AutoNation provided excellent service by taking care of the parts and the labor, as Fuel Injectors were still under warranty which I didn't know.

Oscar was very efficient got assigned quickly. Then was even to do some last minute request very quickly.

i like auto nation thay give me good service

Outstanding Experience From First Contact to Vehicle Delivery. This was my first experience with AutoNation Honda Dulles and my eight overall car buying experience (5th new car). Without question, this is the best experience I have ever had. We were in the market for a minivan and wanted to test drive the Odyssey. We showed up at nearly closing time midweek and our family of five was greeted warmly by Fernando, his manager (Sonny), and Anne (the front of facility coordination specialist). Fernando was more than happy to provide a detailed explanation of the vehicle and options and walk us through answers to every question you can imagine. He was extremely knowledgeable, responsive and kind. We weren’t ready to buy that night and Fernando and Sonny completely respected that and did not try any high pressure tactics. After putting in a lot of research and getting many quotes, we contacted Sonny with a challenge. We wanted a specific color exterior and interior version of the Odyssey Touring edition and wanted it for the best overall price that we had received. There were only 3 of these vehicles left in the mid Atlantic region (this was verified by another dealer). Without any hesitation and with a positive attitude, Sonny asked for a half hour to see if he could pull it off. He used his connections and was able to convince a competitor that they had not previously done business with to make this happen and then provided the vehicle at the best price (by other dealer’s accounts this was an “insanely great” price). He could not have been any kinder in doing so. We came in and finalized the deal with Fernando who was exceptionally sweet to our children throughout and always caring for their well being and keeping them from boredom (as was Anne). Now on to signing the paperwork and financing. In my experience, typically this is the point where I find most good car buying experiences go bad and where dealers try to recoup any negotiated losses. I cannot recall the gentleman’s name (who had been so busy that he hadn’t eaten all day) but he could not have been kinder, more patient, and transparent in finalizing the paperwork and enabling an affordable extended warranty purchase for us. I asked to see every detail just to make sure there weren’t any “mistakes” and he helped me walk through all with a smile the entire time. Exceptional customer service focus from beginning to end. The manager Sonny kept checking on us throughout the process to make sure we were doing okay as well. Honestly, I doubt I will ever have a car buying experience this good ever again as every other experience pales in comparison but I will never buy a Honda from anyone other than these folks. The good folks at AutoNation Honda Dulles could not have done a better job from start to finish. Perfectly executed and a model for how all dealers who want to establish customer loyalty should operate. Extremely grateful to the team for their work and care on our behalf!

Like Always, Very Satisfy at Honda AutoNation. I am already recommended a friend of mine at Honda AutoNation. ThankYou

They tell you want need to be done on your vehicle and the waiting time is bearable

Very positive experience buying a new CRV here. Our salesperson (Justin) was very knowledgeable and a pleasure to deal with, going above and beyond by staying almost 2 hours past his end of shift to explain and demonstrate all the features in our new car. Very different atmosphere here than at some of the independent dealers around town. No games & no pressure, just very straightforward negotiations and friendly staff. Highly recommended.

Great service and Fawad, my service manager, was outstanding.

Fawad was courteous and helpful, even washed my car! Excellent service!

Alanna performed a wonderful job. She took care of my car and I from start to finish. Thank you so much!

I brought our 2020 van in for recalls and a mirror issue back in September 2020. I was told that I needed a new mirror and they will order it and I didn't get a call nor an update from them. I called on numerous occasions and was told that there was no status and until I called in a frustrated way in February, and the part manager finally gave me a mirror that was scheduled to be returned to Honda from another customer. I will not utilize this facility for future services.

Service is excellent. I work with Adam Kaerney exclusively. Adam has been at this dealership for a long time and he takes care of his customers. This is a big reason why I do most of my car business at Dulles Honda. On the sales side it’s Wayne Brett. Another long time employee that gets things done for his customers. We have purchased three vehicles, new and used, using Wayne as the salesperson. Together, they make a great team and I’ve acknowledged this through several letters to the dealership.

It was a quick turn around. Coupon was honored. B17 service was done.

I bought a used car recently from an owner that was servicing the car at AutoNation. They handled the change of accounts, inspected the car, gave it a nice wash, and serviced it all within a few hours. I was able to get an appointment easily online.

Great service and nice staff 👌

Edmond was polite and professional. He explained to me what service needed to be done and how long it was going to take.