Recent Reviews from AutoNation Honda Dulles

We have bought 3 vehicles from AutoNation Honda Dulles. Always a great experience. We will keep coming back. Thank you.

Great experience at Honda Dulles. Took car in for oil change and a few minor electrical issues. Service rep was outstanding, knowledgeable, and very professional. Work completed in time.

Sold my 2005 Lincoln Navigator and it couldn't have been easier. Great staff too.

Service is well done. My only complaint is that I only had an oil change and tire rotation and I had to wait over 1.5 hours. That seemed like a little too long.

We actually had an enjoyable no-stress experience meeting our sales team and working easily on an affordable deal for our beautiful new car. Thank you !

Fawad Hassan was really helpful and went above and beyond to get my car serviced. Appreciate Autonation Honda for doing excellent job

Took car in for oil change and a few minor electrical issues. Service rep was outstanding, knowledgeable, and very professional. Work completed in time.

I made an appointment for my vehicle when I noticed a vague issue. They checked the vehicle and could not find anything wrong. I appreciated that Brad admitted they did not find an issue but acknowledged that I know how my car drives so believed me. Brad did not push any repairs which was great. He suggested two items which were recommended, which I agreed to, but there were no strong-arm tactics. It was raining when I picked up my vehicle so I greatly appreciated the Service Rep that brought my vehicle in from the lot so I didn't have to go out into the rain - a great final touch to end the appointment.

Went in for oil change, tire rotation & balance and an alignment. I was in and out in about 2 hours. Alanna (service rep) was very polite and thorough in handling the requested services and explaining the alignment results. Also received a car wash!

I had a great experience here and Wayne was truly the best salesman!! It was my first time purchasing a car and he made the process so easy and helped me every step of the way; I’m so grateful to him. When I wasn’t sure what I wanted to do he did not pressure me into buying a car, he told me to come back when I was ready and that’s exactly what I did. So happy to have bought my car here and would recommend this dealership to anyone!

I had a great experience here and Wayne was truly the best salesman!! It was my first time purchasing a car and he made the process so easy and helped me every step of the way; I?m so grateful to him. When I wasn?t sure what I wanted to do he did not pressure me into buying a car, he told me to come back when I was ready and that?s exactly what I did. So happy to have bought my car here and would recommend this dealership to anyone!

Nice waiting room. Adam was awesome!

My service appointment at Autonation Dulles went like a dream. Polite and friendly people. Comfortable waiting area with a decent cup of coffee. I did miss out on the car wash, bc the equipment was down. It happens. All in all, I am totally impressed by this organization.

The service was really great they were friendly and very nice. Aaron my service specialist was great and attentive. He helped us through the whole process and they went above and beyond what they were supposed to do.

Arrived on time appointment. My car was serviced in a timely manner. Sales associates very personable and helpful.

Sebastian was the service writer who take care of us. He was outstanding! Professional, thorough, kind and courteous. He kept us updated throughout the process every step of the way. He helped to make sure we only had things done that were necessary and didn't try to sell us extra work that was unneeded. Sebastian was terrific and the work was done well and on time. Thank you Sebastian and Auto Nation Honda Dulles. Highly recommend.

service very good, on time.

Dropped car for a recall repair. They recommended a couple of fluid changes, one was a completely unnecessary transmission fluid change for $200+, which I had done less than a year ago and barely put any miles since. I recalled too late so it's partly my fault, and completely my fault for trusting a Honda authorized repair shop to recommend a genuine repair. Anyways, called the service center and reached one of the advisors to know why they recommended the transmisson fluid change, he bluntly admitted it wasn't on my Carfax :) Not wanting to accept the lousy excuse , i requested to talk to a service manager, of course he didn't pick up my call, left a VM requesting call back. No response for a couple of days. Tried calling service center couple of times after, in hopes of at least talking to a service advisor or manager. As I expected by this point, no response. After writing an email to the general manager I finally got a call from a service manager who made more lousy excuses on why he didn't call back . He promised to enquire and get back, and that never happened. Totally expected. Seems like just another repair shop with questionable business practices and pathetic customer service.

Superb experience from the moment we drove our vehicle in. There were technicians immediately available to check the car in and start the process. The lead serviceman, Aaron, did a superb job explaining the work to be done and even got the van work competed ahead of schedule! Excellent job all the way around!

My only top notch Service Manager is Adam Kearney. A very professional individual. I had always and continued to have an outstanding experience and Custumer service satisfaction. He is definitely very attentive to client needs, requests and expectations. Thank Adam, keep up the good work.

My service rep is Adam Kearney. He provides prompt and excellent service that solves whatever I need for my 2015 Honda Accord. He always works with me to provide transportation when needed and promptly notifies me on the progress of the work. He deserves recognition for his excellent work at Autonation Honda.

Always a positive experience servicing my car. They always keep you updated on the progress (I always wait for my car). The service personnel has always gone above and beyond to make service as easy as possible.

They did great job to fix my car because they are really care about my car. They find some problems with my car and informing me right away about my car. I really appreciate them very much. I always go to them if my car have problems. I love their place as waiting room which is very comfortable seat. I love their services.

Thank you Adam. Always a warm greeting when you arrive, explains everything thoroughly and gets you in and out in a timely manner.

Great experience. The crew made it really easy to get in and out without any extra hassle.

Dropped car for a recall repair. They recommended a couple of fluid changes, one was a completely unnecessary transmission fluid change for $200 , which I had done less than a year ago and barely put any miles since. I recalled too late so it's partly my fault, and completely my fault for trusting a Honda authorized repair shop to recommend a genuine repair. Anyways, called the service center and reached one of the advisors to know why they recommended the transmisson fluid change, he bluntly admitted it wasn't on my Carfax :) Not wanting to accept the lousy excuse , i requested to talk to a service manager, of course he didn't pick up my call, left a VM requesting call back. No response for a couple of days. Tried calling service center couple of times after, in hopes of at least talking to a service advisor or manager. As I expected by this point, no response. After writing an email to the general manager I finally got a call from a service manager who made more lousy excuses on why he didn't call back . He promised to enquire and get back, and that never happened. Totally expected. Just another shady repair shop, with pathetic customer service and don't care attitude.

Service was timely and constant communications with me as servicing progressed. Felt confident in cost effectiveness and quick turn-around.

I took my vehicle in for service to get oil change . My car was ready as promised, and the person whom assist at check out was very professional.

Great experience with AutoNation Honda Dulles again, the facility is new with great coffee drinks and plenty of spread out seating. Internet coupons have saved me a few hundred dollars over the past 10K miles

I went to Honda Dulles to replace my crv's battery. Here are the issues: 1. They suggested to change cabin air filter and fluid because it looks "dirty" and it needs to be changed every 40000 miles 2. They suggested to change differential gasket and fluid because it looks "dirty". I said okay if they look dirty. My car's mileage is 42000. After I went home and checked my maintenance records I realized I changed these two just 6 month ago. And these two do not need to be changed every 6 month. They charged me $250 for something I don't need to fix. 3. Before replacing battery they told me the new battery has 8 years warranty. After they replaced battery, they told me after 3 years they will cover about 60% of the replacement cost.

Great Service! Adam is my Service Manager and is extremely thorough and professional. I appreciate the care he and his team use when servicing my car and when they return it to me.

The service provided by AutoNation Honda Dulles — and particularly by Oscar, my service rep — was top-notch. When it became apparent that the service on my Ridgeline was going to take a bit longer than expected, Oscar arranged a loaner for me and kept me posted on the progress. I definitely recommend them.

Mazen M. turned a dreaded day into a pleasant one. Very patient & likeable guy. Dealership was above average every step of the way. Fun experience overall.

Julio Rodriguez did an excellent job servicing my Honda CR-V. I appreciate his good work and recommend him for any future work. Once again Julio Rodriguez did a great job in providing State Inspiration on my CR-V. Thanks for the good work. Fawad Hassan provided good service on my Honda CR-V. I appreciate his personal detail in giving wonderful care. Thanks 🙏🏽 Fawad being friendly and caring person.

I have bought two CRVs at AutoNation Honda Dulles and been extremely satisfied with both the vehicles and the staff at the dealership. I have taken my CRV in for routine maintenance and occasional (rare) repairs to Oscar Castro at Honda Dulles for the last 10 years. They have consistently been straightforward, competent and professional, and have always been totally transparent about what they were doing or planning to do. I plan to continue taking my new CRV there and I hope Oscar will be there for another 10 years.

Aron was friendly and so helpful!!

I had a wonderful experience with my car service. I arrived a little early and was in and out in no time! Great customer service!

As usual I had a great experience. Brad walked me through the scheduled service so I knew what to expect and called to discuss other items of concern with my vehicle, including costs. The work was done in the time promised and it was great.

I have my car serviced at AutoNation of Dulles and everyone I have encountered from the info gal at the front desk to the techs (i.e., Oscar, Fawrad, an ex-employee from the philippines (i forgot his name), they all have been courteous, helpful, knowledgeable.

Very well situated for the Covid-19 crisis. Felt safe and informed about the facility's actions and process under these circumstances.

The sales person knew very little and could not answer many of my questions. I had to ask for the plates to be screwed in after they only put them in partially. Sale rep, offered me a certain price just for a manager to come to me and say that price wasn’t possible. The car I got is nice, the buying experience was very underwhelming.

Purchasing a new car is usually one of the things that I least like to do in life! But the team at AutoNation made every effort to change that. Everything from the COVID precautions being taken to the Sales staff interaction prior to our arrival including getting credit application and approval done. everything was handled with none of the usual pressure which was very much appreciated. all the staff we met at AutoNation were friendly and accommodating of several unusual requests.

Made an appointment to take my new CRV in for its first service (simple oil change and tire rotation) an hour and half latter finally asked what the hold up was? Getting the feeling I was putting them out I was sent to three different people only to find out car had been ready keys were sitting there just didn't bother to tell me? Not sure how long I would have sat there if I would not have pressured them

As always good customer service, prompt courteous and professional.

This dealership has serviced my 2016 Honda Pilot since I purchased it from them new. Appointments are easy to make and they keep you up to date on the progress of the service. Great sales staff and service staff.

Fantastic experience!! AutoNation Honda Dulles made the trade-in/purchase process extremely easy. Before I got to the dealership I had an offer on my trade which was much higher than Carvana, CarMax, etc. Once I got to the dealer I worked with Kevin who was great. Their pricing was very transparent and competitive. I left with a 2021 Accord Sport. Also, I typically don't purchase any add-ons but I did purchase the Honda Care/Maint package specifically because I had such a smooth experience with the dealer.

First service for our daughter's accord hybrid. Efficient, well run business.

Great service experience! Aaron, the service rep, is excellent. He is friendly, courteous and explains everything.

Excellent care from our advisor, Aaron, for regular maintenance.

Excellent service completed in a timely manner.

It was my first time at this AutoNation location and Aaron was so helpful! Got my oil change, multi-point inspection, state inspection and tire rotation done with him!

Sean was a friendly, knowledgeable salesperson. He strived to answer all our questions and demonstrate whatever features we had questions about. All employees that we encountered were friendly and helpful from reception, sales, finance and management.

Our salesman, Wajeeh, was great. He was knowledgable about the Accords I was interested in and did great with tips and tricks for on my way home. I would recommend AutoNation Honda Dulles to anyone looking for a great buying experience.

Great service and customer service. Would recommend this dealership.

The technician rep was good. But the shuttle service is horrible. Looks like the dispatcher and the driver were not interested in their job. This is a great inconvenience and might be one of the reasons for me to take my business elsewhere.

Good service by Joshue . Good car and deal . He was great in providing information and alternatives on prices

Not the dealers issue - took quite awhile to get the part in. The service tec I dealt with was excellent

Service took too long, 6hrs for changing oil. Also no car wash after my service.

Aaron was real helpful , service was quick and efficient , great service from this location, just moved from Savannah GA and was concerned about customer service in a city area but I was really surprised by the customer service here , Thank you Aaron !!

I had a great experience. The sales manager clewrly explained me of everything and it was a pleasant experience while waiting for the service. Extremely very good customer service ,thank you

I purchased my car that I was leasing and everything was done in a blitz. Thanks to Sam Chowdury for being friendly and helping me navigate through the process.

Battery replacement service on 04/20/21- Overall good service, except that they did not dispose my old battery. Instead, they left it on the floor of my back seat, right behind driver seat. We had to dispose it at an auto parts facility that accepts old batteries. After I posted this review, they sent a response asking me to contact them. If they were serious about customer service, they should have called me as they already have my contact number (the review was initiated from the link they sent. So, they have my email,which is tied to my records at the dealership and those records have my phone number). Customer service is just a buzz word for most businesses. Very few companies actually provide excellent customer service.

This was my first experience with routine service at AutoNation. The job was simple: a first-time oil-change, and a checklist once-over. As far as I can tell, everything was performed properly, and the car is running fine. I consider the job too trivial to have earned five stars, but since the routine was done properly, four stars seems appropriate.

Wonderful experience! Mr Fawad Hassan took great care of the car. Auto Nation Dulles has a professional courteous, and knowledgeable staff.

Professional staff, good work

Very professional young man who dealt with me at the desk and coupons available to lessen the cost. Work done well and quickly

I took my car for a repair and they broked the glove box of my car.

No high pressure sales which was quite different from my experience at other dealers. That was really wonderful for a single, older woman. The salesman was very willing to explain all the very new features of a hybrid and patiently answered all my questions. i would recommend going to this dealer when you are looking for a new car.

We received great service from AutoNation Honda Dulles, as always. Thank you to our service advisor Adam for providing great customer service as well!

Good prompt service. Good location, you can walk the WoD while waiting for a repair. Nice waiting room if you like that instead.

My recent service experience at AutoNation Honda Dulles was excellent. Alana Baylor was my service rep and she handled my situation in an outstanding manner. She kept me well informed and got back to me in a timely way. She went above and beyond to handle my situation. She was a pleasure to deal with !

We worked with Alanna and had a good experience getting our key fob replaced. Thank you!

Turned my car in to check my air bag safety notification/light and was told it was nothing and that it went away. As soon as I parked my car when I got home it was back on. The customer service of the workers was nice as well as the taxi service to and from my home and that's why I give it a three star.

I needed a new key since mine was about to break. Estimated wait was 1 hour, the job was completed in much less time!

My experience at AutoNation Honda Dulles was very pleasant. The salesman, James Quaye, was very knowledgeable of the Honda products and served me very well. I got exactly what I wanted in a car with no hassles. The salesman was very professional and proficient.

Actually, 4 1/2 Stars, Purchased an 08 Linc MKZ. Fernando was my salesman. He was excellent. Even provided me a courtesy drop-off/pickup ride after the purchase. I've bought and sold many a vehicles via private sales and from dealers. I recommend AutoNation highly if you're an experienced or inexperienced buyer. Oh, I'm deducting 1/2 Star only because the actual purchase took longer than usual and it's only because they had buyers before me.

AutoNation Honda has consistently provided fantastic service on my 2019 Honda Insight, and this time I took advantage of their concierge service and it saved me 5 hours! Everyone I interacted with was pleasant and helpful - such a great dealer and great service department.

Amazing service from start to finish. There was an issue with my vehicles warranty and they worked to make it right. Valet service made this convenient as well

My experience at AutoNation was great. My sales representative was Wayne Brent and his customer service was wonderful. Typically car shopping can be stressful. I can feel the pressure that they try to get you to buy from them. But here at AutoNation it was very laid back. Wayne made sure to explain all the different options I had and was not pushy about selling a car to me. He made me feel like there was no obligation and that if I was interested to let him know what I wanted and he would do his best to meet my needs. So just overall a pleasure to work with. Even after I was done purchasing my car, any follow up questions I had he assisted me with. I would recommend trading and buying from AutoNation, they really made the process easy.

For me this is a first at this dealership. My sales person Brandon was very efficient, professional, and great to deal with. The showroom was clean and well laid out. The Honda Hatchback was exactly what I was looking for. The downside came when it was time to close out the purchase. I did not realize it would take 2 and a half hours plus, to close out. I was extremely surprised how paper heavy the process was, reminded me of a house settlement. With so much automation and technology advances out there I am sure AutoNation can look to automate! Four Stars overall.

Aaron, our service representative takes great care of our CR-V's and gives us very helpful tips on how best to keep the vehicle prepped for different seasons.

Absolutely great service as always! Dulles Honda is our preferred shop

Sabastian has helped me in the past and this time as well. He is professional, knowledgeable and very helpful. Plus he seems to be a very honest employee. I will return to your dealership to have my car maintained. Thank you!!

Wonderful experience purchasing a 2021 Accord. Staff was extremely helpful, professional, and attentive.

Ortiz and fawad provided excellent customer service

My husband and I have used AutoNaition for our last 3 or 4 Honda purchases. Everything is done with efficiency and in a positive and professional manner. We couldn't be more please, which is why we keep going back!

I had a great experience!

Came into the dealership with a tire issue. Bob , our service advisor, was excellent in getting the technician to find a small leak in the tire. Luckily the tire could be plugged and i was on my way. Bob was great and i would definitely recommend him if you want to get your issue resolved quickly and efficiently. Great service and the price for the repair was very reasonable.

AutoNation was a pleasure to work with. I received prompt email response to my online inquiry, the sales associate was knowledgeable and efficient, and helped speed up my trade-in via online application. All in all, buying my 2016 Honda Fit EX took about 2 hours end to end in store because of how efficient and responsive the sales associate was via email. The experience was straightforward and relaxed. I couldn't be happier with the process. And I love my car. ;) 5/22/2020 Update! AutoNation Dulles continues to be a pleasure to work with. Maintenance has been a breeze. The service technicians and mechanics are knowledgeable, are good about communicating pros/cons of their services (can this be done now, how long will this last, etc). They are also excellent at explaining the cost and pricing of different options, and get the service done quickly. I come away feeling confident and assured that I can make an informed decision, and again it's a relaxed and straightforward experience. And I love my car. :)

Great Services.

Poor customer service from Service department. Service adviser was rude and was very condescending. They just lost a valued customer due to service advisors attitude.

After 100,000 miles in my ‘19 Insight it’s time for some maintenance. Aaron was Great! Helped with a recall and cooling system flush. Job was quick and affordable and definitely not something I wanted to handle in my driveway. Solid recommendation for the group!

Service provided was amazingly friendly and helpful

We serviced our Honda Odyssey using the valet service. The car was picked on time early morning and delivered back by lunch time at no cost. Excellent customer service. Enjoying the Honda experience.

Adam at AutoNation Honda Dulles was an amazing service rep and ensured that my car was serviced appropriately and found ways to minimize the expense without minimize quality. I purchased my car at this location 7 years ago and take it there for all engine maintenance. I have always had great service and this time was particularly exceptional.

Always top notch service. Be it buying a vehicle or their service department.

Perfect service and got me in and out in a faster time than they quoted me. Very pleased, as always.

Brad at Dulles Auto Nation, always provide an outstanding service.

Completely satisfactory. Reasonable cost. Everyone courteous and pleasant.

Always good experience

Brad Burch is an excellent service advisor. He should be promoted to a managerial role. We drive from a long way to have our cars serviced at AutoNation because of Brad?s knowledge and advice on keeping our cars running.

Xavier was very pleasant to work with. The process was fast and smooth.

they do good work but for the price they want, you would think they could vacuum and maybe quick wash of the car

I brought my 2018 accord in for regular maintenance in February 2021 and they had to do a system reset for a recall that I was not aware of. I waited there for 4 hours due to the reset. The next day the ACC stopped working while using it and a few other errors came up. Typically this resolved itself when I turn the car off and turn it on again but this time it stayed off. It never came back on and I didn’t have time to bring it back to the dealership right away so I brought back it back today. 6 hours later they call and tell me the ACC not working has nothing to do with the system reset they did and they need to take off the front bumper to look and see what’s wrong and it’s going to cost $135. Complete BS. Why should I pay when it worked before you did the reset? Why isn’t that covered? If it never got reset my ACC would still work. Now I can’t even set normal cruise control because it’s all through the adaptive system. Very disappointed with the service I’ve received from this dealership.

was not pleased with service this time for safety recall; waiting time was not adhered to, had additional repairs following service advisors recommendations and vehicle was not cleaned as it usually is, would not call it a 5 star review, more like 3 stars.

He helped be know what needs to be done to keep car working good.

Mr Sebstain Arnaz was my advisor at the service center. He explained everything really well and overall made my experience a pleasant one.

Always an excellent experience. I bought the car there and have used this dealer for all my service since. They have always done an excellent job. I waited for the vehicle and the waiting area was comfortable and quiet. Service completed on time and the explanation of the car's status was thorough and complete. Totally happy.

GREAT SERVICE! VERY PLEASED OVERALL......

Good, prompt service.

Dealership took a deposit from me on a car over the phone and sold it to another buyer the same day! Ethics mean nothing to these guys...

Clean, great customer service and they take of my Pilot very well, every time.

Me brindaron excelente servicio

It was time for a service after a long road trip. Scheduling was easy, Adam met me right on time and the service was performed reliably on time. We added an all-wheel alignment on his advice. The alignment revealed some need for adjustments so was useful.

fast and efficient

I recently purchased a 2013 Ford Expedition from Autonation Honda. After owning the vehicle for a month there was a major brake in one of the cylinders causing me to have the vehicle towed back to the dealership. They provided me a loaner car, shipped the truck over to Sheehy Ford for repairs. Thank God the vehicle was under warranty and returned in a week and a few running great. If someone had suggested it I would have never bought a Ford from a Honda dealership but great service goes beyond the brand of vehicle.Great job Autonation Honda!

As a first time car buyer, I was a little nervous of the whole “sharky salesman” atmosphere you hear about at dealerships. Boy, was my experience the opposite of that! Justin was my salesman and he was wonderful. I had a specific car in mind when I went in, he was patient with me and very friendly. He didn’t make me feel pressured to buy or try to upsell me on anything. We even chatted about our dogs while we waited for the financing guy, Steven, (who was also very helpful!) to work his magic. I ended up buying the ‘09 Honda CR-V I went in looking for. If all dealerships and salesmen were this great, car buying would be a lot less stressful for people. Keep up the great work!

AutoNation Dulles is the Best. We consolidated both cars under them due to the buying experience on the 1st Honda. Additionally, and what really keeps us coming back is Adam in the Service Department. He's great. Never have we been up-sold or pressured into the extra add ons that a lot of Dealerships try to clip you with. If you're looking for a good buying experience and wanting a place that will work with you on getting after care for your car, give AutoNation Dulles a chance.

This is the absolutely the worst place to take your car for maintenance. They broke our grill on our Civic and then tried to claim our car was in an accident and had been repainted. So they refused to fix it. The sales manager said he would get back to me on getting a resolution and haven’t heard back from him either. I took the car to two other places to ensure the car wasn’t damaged before I bought it new and they both independently said the car has original paint. They remarked it looks like someone laid across the front working on the engine and broke the plastic in the grill. The service representative tried to tell me a rock chip on the bumper is why it was not seated properly, which was part of the issue from a tech leaning on the car...right...a rock did it. This same car previously had a defect in the passenger front seat where the manufacturer failed to fill the seat up with hard foam to fill in the right side of the seat. They tried to blame it on us until I pressed them and they finally admitted it happens some times. Took 6 weeks to get fixed. They are special over Honda Auto Nation at Dulles. Beware they lie and don’t take responsibility for their actions.

Consistent superior service at AN Honda of Dulles. The service advisor, Adam Kearney, is always ready to address any and all concerns or questions and delivers as promised.

It was a good experience, car dropped and took less than 5 minutes for the paperwork, received a call when the work was completed and it took less than 15 minutes to get the car, it was even washed. Good service

Kyle did an excellent job.

In for service. Mr. Fawad was very helpful. Went quite well.

They were very good in handling everything involved with the request. Excellent customer service.

Absolutely love the vehicle I purchased!!!! We did have a minor hiccup prior to taking the vehicle off the lot, but they offered us a rental for 4 days while the issue was resolved.

Dealer called and was very rude when I was just trying to gain information on the car, such as interior pictures and the carfax. After telling me I needed to take a breath, he continued being rude and said he didn’t understand why I was calling if I didn’t want to buy it right then.

Our Salesperson, Sam Chowdhury, was great. We knew the car we were purchasing and wanted a quick purchase process. Sam picked up on that quickly and was able to adapt to our needs. The only negative was the Finance experience which was disappointing. Despite requests (and agreement) to remove a charge on the invoice and paperwork, the charge remained. Finance said they’d cut a check for the difference upon completion, so we signed paperwork. Went to leave and when we inquired about the check, was told we wouldn’t get a check. The difference would “likely” be applied to the principal with the bank at some time “when all the paperwork cleared.” At that point it seemed like shady business practice.

Very friendly and super helpful!!

I drive a 2019 Hybrid that is supposed to get 40-55 MPG. I took it in for service as recently the car is getting 30 MPG (Less that both of my non-hybrid cars). They said that there is no reason that they can find for this so Maybe I should buy better gas and use a gas additive. If, in order to get the advertised MPG, you have to buy expensive gas and use fuel additives, I would recommend Honda put on that on the sticker.

they got a shuttle for me even though I was slightly out of range--big help! waiting area is always clean and service is prompt as long as you book ahead of time

Work-intensive recall done well. Although it took longer than I liked, I was updated about work that needed to be done and progress. My little Fit even got a shower. It gleamed. That was unexpected.

Always a positive, efficient experience with Sebastian! Thank you!

I have been AutoNation customer for a long time. I took my mom's Honda Civic 2016 in for AC issues. Customer Service Rep. Alanna was courteous and professional. This is a great place for all your Honda needs and wants

I engaged Auto Nation to come and pick up our Honda CRV for AC inspection. The problem was found however the part is back ordered. They returned my vehicle to my senior living apartment and will contact me when the needed part is available. Very professional service and am so appreciative of their door to door service since we are unable to go out of a quarantined facility. Sandra Horan

Giving prompt attention to my service request (emissions inspection) plus providing a gratis multipoint inspection of brakes, fluids, etc. while I waited indicate this dealership's strong commitment to thoroughness and excellence.

The great car maintenance AutoNation Honda Dulles provides is the reason I go back for service. My 2014 Honda Accord now has over 152,000 miles and I owe it to the technicians who help me care for my Accord.

Adam saw that my vehicle was well taken care of in a timely manner. He?s very knowledgeable and answered a few questions I had. I Feel confident when I bring my car to him.

Service was timely and well managed.

Extremely patient and professional sales team. Finance department was easy to work with and broke down our options clearly so we could make a sound decision.

I had a great experience with Adam as my service advisor. The part wasn’t in stock so they had to order it and it came days later. My car was ready within hours. Definitely coming back!

I put in an online request for service regarding a Honda recall. In my request I specifically said in the comments I will need my car NLT 5 pm to pick up my 3 year old from daycare. When 4 pm rolled around and I received no response I called my representative who said she was unaware I needed the car back by a certain time but that the mechanic is finished and she will get the car to me ASAP. At 4:30 pm there was still no car so I called and had to leave a voicemail with her. At 4:45 pm I asked to speak to the service manager and I was transferred to his voicemail. I explained I need to pick up my child from daycare and the car has the child seat so I can't just order a taxi, also I didn't know if the car was on its way or if I needed to start walking to the daycare. At 5:00 pm I called the main # and asked to speak to anyone in a position of authority. I got a live person who confirmed my car was still sitting on the Honda premises. At that point I left my home and started walking. Me and my 3 year old got home at 6 pm. I finally got my car delivered to me at 7 pm. Nobody from their company ever called me back about the incident even after multiple voicemails. If they actually read this review I bet they will try to offer a free oil change. Keep it. I don't want anything from your car dealership. Lastly, do not respond by asking me to take more time out of my day to call your GM. He or she should be calling me.

Excellent service with Honda in Ashburn Va as always

Fast, efficient and courteous service.

Each time I leave our car for service at AutoNation Honda Dulles, I receive excellent service.

I sold my beloved 19 year old one owner VW Golf at Autonation Dulles. I went online provided my car's information, they provided me a quote and when I SHOWED up, they honored their appraisal and I got a check. It was transparent and honest and I would certainly consider getting my next car at an AutoNation dealership. The simplicity was beautiful and loyalty inducing. Nasin/Nazin was my sales consultant and he was as helpful as he can be. Totally different experience from Criswell (maryland) and DGDG (california).

Great service. Confident that my civic is good to go after service.

We had an unusual issue with our 2019 Civic and the people at AutoNation Honda were able to find a work around to temporary fix something while a part was on backorder. We did need to speak with management to get to this final solution but they were very understanding in the end and that shows the quality of dealership -how they handle problems in the end. Very happy now and the part has since come in and now is installed :)

Fawad is always so prompt to provide with a great customer service!

The staff at Autonation Honda were friendly, fast, professional, and caring! I always enjoy having my car serviced here!

Submitted paperwork for a car didn’t hear back then sold the car out from under me. I had offered to pay for and everything Bad place

Salesmen were helpful and polite. Good price and no pressure sales.

Good service and a fair price. Aaron and crew did a great job. Sorry again about wheel confusion.

Good service, friendly staff.

I have never been disappointed. Mr Adam is my service representative and he is cordial and attentive to the problems/ issues. Recently I had a major issue and it was very difficult to detect and diagnose the problem, till I left my car at the AutoNation Honda Dulles Shop for several days. At last, it was diagnosed and fixed. Mr. Adam is not the technician, so I rely on the workmanship of the technician. But Mr. Adam, follows up with the technician in a timely manner. He informed me in detail as to the problem and communicated everyday to the status of my car. THIS IS EXACTLY WHAT A CUSTOMER WANTS. Mr. Adam delivered the utmost customer service to me and the car!! If there were more stars I would give me a "10". THANK YOU Mr. Adam for your service and hopefully you will continue to be an asset to the company and your customers.

Adam is always extremely helpful courteous and friendly.

Wonderful professional service .... have been going there for over 10 years.....they take care of your car so they last and last and last .... but if you are so inclined to shop for a new car you will find the most professional sales people that really care about their customers from sales to maintenance this is where you want o be for your car.

Best buying experience and outstanding customers service. Sean is a talented sales representative. Gets a perfect score for customer service. Alana is a excellent service department agent. During my visits she was very attentive and knowledge. Best dealership to purchase and service your vehicle. I pass two Honda dealership when heading here. They are worth the 45 min drive.

Car was ready earlier than promised. Customer service rep Alanna was very courteous and gave me a full rundown of the services performed. Customer waiting area is spacious and comfortable, great coffee! Overall great service experience and I would highly recommend taking your Honda to Dulles for servicing!

Excellent and good customer service . Hopefully continue to help the customer trust.

Was having issues with my car?s breaks, but didn?t know what was wrong. Took it to them for a look and an oil change. They zeroed in on it, and while some parts needed replacing, quoted a reasonable price at a discount and got the job done the same day. Great customer service by Alanna and the technicians.

Great experience buying car from AutoNation of Dulles!!

I drove the car for the first time to the Honda dealer for an oil change and they were very nice and efficient at work, they also helped me with other things I needed.

I am not sure if they did the tire rotation - because the tire that did not have the cover is still on the right rear. Car wash was terrible.

Prompt, courteous and professional in all regards. Especially appreciated the shuttle service.

I went in there with doubts but thanks to Justin from sale dept and Mojib from finance dept and their help, I had a positive experience. They both were very helpful, polite and friendly and went above and beyond to help me get what I was looking for. Thanks a lot! 🙂👍

I recently had service done at this Honda location and had no issues with the services that I needed for my car. Oscar helped to make sure that I was accommodated for and despite a small scheduling issue, he still made sure to get my car in and serviced that same day. Thanks for the help and assistance, plus some savings. I look forward to returning for more service needs in the future!

Excellent service from Service Advisor Adam Kearney.

No pressure purchasing. Quick loan paperwork. Very nice that they could provide me tags immediately and Avoid DMV. Good experience

Wayne Brent is an excellent salesman. Professional, no hassle service. Would recommend to a friend. We LOVE our new Ridgeline!

I scheduled an appointment online to take my vehicle for a safety recall. I have not used this dealership before and to be honest I hesitate taking my vehicles to any dealerships as they alway seem to rip you off. I made the appointment for 10am and got there right at 10. I drove into the service lane, waited a few minutes not knowing how their service process works. I didn’t see any of the service advisors attempt to help me so I got out of the vehicle. No one seen to care that I was there let alone offer help. I approached Jorge I think his name was. I said good morning and he said someone will be with you shortly. He didn’t seem to be doing anything but I can’t speak for him. I waited and waited until about 15-20 minutes later someone came and asked if I needed help. I told him I had made an appointment and I was there to get a safety recall done on my vehicle. He took some information from me and called Aaron out and said are you going to write this customer up or should I do it. Aaron came from across the service lane and said I’ll take it from here. Aaron showed no customer service was so ever but at least put me in the system to get my car fixed. I asked him how long it was going to take and he said about 90 minutes. I told him I was going to go back to work but to please call me so I can pick up the vehicle. He verified my phone number and say I will call you once it’s completed. 3 hours went by and I didn’t get any calls so I decided to call to get an update before heading over. Sure enough no one answered my called. I got a ride to the dealership and decided to wait in the lounge assuming it was almost ready. I waited in the lounge for about 25 minutes. I got up and went to the service lane to get an update. As I was walking I saw my vehicle parked by the rear of the service lane. I asked Alanna if she could please help by giving me an update on the status of my vehicle. She was rude and had no customer service what’s so ever. She said my vehicle was still being repaired. I asked if she knew how long it was going to take and she said she didn’t know. I said well who know because I need to get back to work and I was told it would only take 90 minutes and yet it’s been over 3 hours. She seem upset, I asked to speak to the manager. I went back to the waiting lounge and waited for another 10 minutes. Aaron the service advisor who took my information in the morning came in and said your vehicle is ready. This has got to be one of the worst experience ever and the reason why I don’t like going to the dealership. Everyone at the service department showed zero interest in the customers. They were all seating at their desk pretending they didn’t see you. Worst customer service ever. I will make sure my family and friends never visits this location.

Sebastian assisted me with the services I needed for my car. He was helpful in explaining what was needed and even help with a discount applied to the total cost of my service. I appreciated that!

If I have to choose one word to describe my recent experience with Justin Duke, Sales Consultant from AutoNation Honda Dulles, it would be “quick”. Justin is very helpful and polite sales person, as well as very professional in explaining all features of the 2021 Honda CR-V EX-L. Justin always responded promptly to my requests and answered all my questions. He even went extra steps to make sure that there were no issues before we leave the dealership with our new car. Justin and Garret Reich (Sales Manager) listened and understood my car’s requirements and my “out-of-the-door” price (car cost, tax, tag, and fees). Garret was able to quickly obtain the management to approve my price. My final price (out-of-the-door cost) was exactly what we agreed upon without any last-minute surprises. The entire AutoNation Honda at Dulles team (Justin Duke, Garret Reich and Fady Mowad) made the car buying process very quick and easy. I would definitely do business with Justin and the AutoNation Honda Dulles team again in the future and would recommend AutoNation Honda if you want a great deal on a car without any stress.

I?m a Honda girl! I upgraded my accord to a CRV after my son was born?figured I would need the extra space. And boy did I need the extra space! But now he has gotten so darn big - along with and sports, friends and carpooling (plus the new dog)...I realized I needed an immediate upgrade to a Pilot. I went in to the dealership just to window shop never wanting to purchase that day? But my salesman, Sam, did such an amazing job showing me the pilot and I was so impressed with all the added safety features the pilot had to offer that I walked out with a new car! I would highly recommend Dulles auto nation, Sam, and the pilot!

I scheduled an appointment online to take my vehicle for a safety recall. I have not used this dealership before and to be honest I hesitate taking my vehicles to any dealerships as they alway seem to rip you off. I made the appointment for 10am and got there right at 10. I drove into the service lane, waited a few minutes not knowing how their service process works. I didn’t see any of the service advisors attempt to help me so I got out of the vehicle. No one seen to care that I was there let alone offer help. I approached Jorge I think his name was. I said good morning and he said someone will be with you shortly. He didn’t seem to be doing anything but I can’t speak for him. I waited and waited until about 15-20 minutes later someone came and asked if I needed help. I told him I had made an appointment and I was there to get a safety recall done on my vehicle. He took some information from me and called Aaron out and said are you going to write this customer up or should I do it. Aaron came from across the service lane and said I’ll take it from here. Aaron showed no customer service was so ever but at least put me in the system to get my car fixed. I asked him how long it was going to take and he said about 90 minutes. I told him I was going to go back to work but to please call me so I can pick up the vehicle. He verified my phone number and say I will call you once it’s completed. 3 hours went by and I didn’t get any calls so I decided to call to get an update before heading over. Sure enough no one answered my called. I got a ride to the dealership and decided to wait in the lounge assuming it was almost ready. I waited in the lounge for about 25 minutes. I got up and went to the service lane to get an update. As I was walking I saw my vehicle parked by the rear of the service lane. I asked Alanna if she could please help by giving me an update on the status of my vehicle. She was rude and had no customer service what’s so ever. She said my vehicle was still being repaired. I asked if she knew how long it was going to take and she said she didn’t know. I said well who know because I need to get back to work and I was told it would only take 90 minutes and yet it’s been over 3 hours. She seem upset, I asked to speak to the manager. I went back to the waiting lounge and waited for another 10 minutes. Aaron the service advisor who took my information in the morning came in and said your vehicle is ready. This has got to be one of the worst experience ever and the reason why I don’t like going to the dealership. Everyone at the service department showed zero interest in the customers. They were all seating at their desk pretending they didn’t see you. Worst customer service ever. I will make sure my family and friends never visits this location.

Consistently great service. The extended hours are so convenient. Oscar our service advisor was great and very happy with the experience overall.

Car was checked for service required. Service was performed quickly and efficiently.

After my son’s car was totaled in an accident, we quickly needed a new car. My brother suggested AutoNation due to their competitive pricing and exemplary customer service. To say the very least, we were blown away by our experience with AutoNation. We called ahead of time to reserve a Honda CR-V AWD Touring that we found online. Not only was the vehicle ready on time and in perfect condition, but Kevin was also so helpful in showing my son and me all the technology and latest features in our new car. He answered all our questions and got the paperwork moving and the process completed super quickly. He even helped us get my son as a co-signer on the financing to help boost his credit. Kevin was extremely friendly, courteous, and knowledgeable in addition to being super customer-oriented. It was well worth the four-hour drive from northern New Jersey to come to Dulles AutoNation Honda! In addition, on the financing side, Ako was able to help us iron out a solid plan to finance the vehicle. He is most definitely one of your best staff. He was very straightforward, not pushy, and did not try to sell us anything we did not need/want. Ako helped us find the best option for financing and was extremely patient and explained everything down to the details. I cannot stress enough how pleasant it was dealing with him, it was like talking with an old friend!

The sales staff was very knowledgeable about the vehicle I was interested in and was informative about the differences between the 2015 and 2017 models I was comparing. The staff was very friendly and considerate of my time and concerned about my satisfaction. I am extremely happy with my purchase. The service department is friendly and prompt, each time I have brought my Pilot in, the work was done before the estimated time while I waited.

Efficient and friendly service! Waiting time shorter than projected.

Excellent service. Long time customer. Always very pleased with the service.

I am very happy with my experience at AutoNation Dulles. Fernando and the team were able to give me a great price for the lease of my dream Honda CR-V. The process was smooth and everyone at the dealership from the reception area to financing made me feel at home. Thank you!

The worst sales people in United States. Know nothing about the cars and their job.

This was my first visit to this dealership. I came in for a safety recall and felt I was treated as a valued customer. My customer rep was very professional and personable. He was extremely thorough and attentive my needs. He noted that it was due an inspection this month and offered to have it done in addition to the recall service. This was very convenient and saved me time. In all, everything was done faster and better than expected and I couldn't be more pleased!

I always take my 2013 Honda Accord for oil change . Exceptional service . Some times they give a free car wash .I wish they take the time when they take the car for wash looks like they run it in a fast speed .every time I have to stop in the parking lot to clean the water spots and the dirt.and please do the maintenance recommendations check every time not some times. Other than these two issues it’s a good place to take your car for service

Sayed Wajid, Sales Consultant, was fantastic, knowledgeable, respectful, and kind. I was very impressed with his professionalism. This part of the purchasing process was great. After selecting the car I wanted to purchase, I was sent to Finance where the consultant was knowledgeable, but impatient and disrespectful. I lost count of the times I was talked over and interrupted while I was speaking. I felt rushed through the process. I would recommend the dealership, but would not recommend the finance consultant.

Daniel in the Parts department was very helpful when I placed an order to replace a side mirror. He was friendly and followed up with me immediately after the part came in. In that same call he was able to schedule the repair same day and referred me to Sebastian. He was also very friendly and had the repair done in less than 90 minutes! Thank you for providing exceptional service!!!

Pretty pleased with the service department. These guys will work with you and apply discounts when available. The shuttle ride is also good.

Another great experience. You can’t beat these guys!

The services was good.

Very experienced and professional in their service. Would recommend the staff for its care.

Exceptional service, Sebastian really took care of me. He was professional, friendly, helpful and exceptionally meticulous with guest service.

My entire experience at AutoNation Honda Dulles was exceptional. I was met at my car by Brad who introduced me to Adam who went over all of the expected services that would be done on my car. Both men were friendly and gracious. After I had been waiting awhile, Adam found me and apologized for the length of the wait and offered to buy me a snack, which he did! He checked in another time and when my car was ready, he bought me another bag of peanut M & M's. and something for the lady who was standing near me, overhearing our conversation. As I paid my bill, Adam continued to be apologetic and even gave me a $20 discount on my bill. What more could I ask? Great service and a great gentleman. I will be back when my car needs service next time.

Smooth operation

The service was great and Adam was extremely helpful - we are customers at AN Honda for over 11 years ... clear testimony!!

Every time I bring my Honda for repairs I know, that the service department always will do an outstanding job. Adam Kerney takes care of my Honda as if it was his own. Thank you AutoNation for many years of service/support.

Everything was great. Didn't wait too long. Will continue using this service.

Everyone at Honda Dulles is always helpful and friendly.

Adam and his service team provided outstanding service -- they are my "go to" team! Prompt and personable greeting, thorough examination of service record and current needs for my 2018 Honda CRV, and most professional service. I have been a Dulles AutoNation customer since the beginning and will faithfully continue in the future. Thank you! Thank you! Thank you!

Excellent service

AutoNation Honda Dulles is the place to go for your car. There customer service is great, there selection of vehicles are great as well. Mr. Sayed is the man, ask for him, he is patient and this customer service is great.

The ease of making appointment was excellent. No wait my vehicle was taken for service immediately. All work - service and repairs were performed great and I was fully informed by Brad my service advisor of any additional cost prior to the repair being started. Thank you.

Dave was excellent to work with and provided valuable inputs to the service that car needs. I am very happy with the service experience.

Always a pleasant experience!

Brad in Service was awesome to work with. He explained everything and offered a car wash when I picked up my car. I was able to get an appointment on short notice and service was fast!

Several months ago we went to AutoNation for a new car. While there we met Jorge Neyra. By far, Jorge is the most knowledgeable car sales person I have ever met. He took the time to ask questions about our family, tailored the presentation to accommodate us, and showed the vehicle to us in its entirety. Every question that we asked him, he knew the answer. He went way above and beyond for us. After leaving the dealership, Jorge sent a few emails, texts, and phone calls, but was never pushy. We ultimately decided that we weren't ready for the commitment. When we did decide to purchase a car, we went directly to AutoNation and Jorge. They had exactly what we wanted, and we paid a fair price. Jorge even delivered the car to us so we wouldn't have to go back in to the dealership. I've had a few questions about things so I've contacted Jorge and he immediately responds. We had a great experience!

The service was professional. The car was serviced and checked within the time requested and then washed for free.

Great service, quick check in and quick turnaround on Honda and VA State Inspection

Making the appointment to have my car serviced was very easy. Sebastian that was over seeing my service kept in contact with me as to what the car needed with recommendations.

Upon arrival I was greeted by name even before introducing myself. Check in was quick. Everything was explained up front. Check out was smooth , vehicle was clean inside and out. Aaron was great!

Pathetic. Who schedules appointments for recall repairs when they don't have the parts on hand? When I picked the car up they told me to wait outside and they'd bring it to me. They the drove it to the end of the service reception area (inside) and left it there. Had I not gone inside to ask, I would have been waiting a long time. Service ticket said, "Customer asked for complete service review..." or some such. I only asked for the recall repair. If it wasn't recall work I wouldn't bring it there. One star only because this app must have a start to rate.

Adam was great. He stay after closing to get my car ready for me to pickup.

Service manager is top notch! Presented all maintenance options up front.

In for recall work. I was happy with the service I received - quick check in, wait time as expected, quick check out. No complaints.

Oscar was great, friendly and helpful and the work was done well and quicker than I expected. Pat Hemmer

Got the car I needed and wanted for the price I wanted. They did a good job.

😍😍

Excelente servicio al cliente

I recently purchases a Honda CR-V from this location. The sales person David was great. When it came to the financing I waited for 1 hr and then told it was going to be 2 more hours. I was not prepared for that long of a wait as I have 2 children at home. The manager apologized and explained they only had 1 finance person there. He said he will give my packet to the finance and have it all ready for me the following day, and all I will have to do is come in and sign. I will receive a call at 9am for when to come in. That call never happened. I called David at 12:30 to see what was going on. He asked if I could come in. So, I did. Again waiting, and again told they are short staffed. It again was going to take over 2 hrs. I asked them what happened to everything being ready for me and I just need to sign. I did not receive a clear response. Just that they are short staffed. I could not wait for 3 hours as I had to get my daughter to softball. A different manager then told me if I leave then I fall out of place in the queue, and they will help who is next there. This was a bit frustrating since I was there 2 days and hours of wasted time and money as I had left work both times. The manager said I should never have been promised to come in and just sign the paper work. It was very frustrating. In the end I received a call from one of the finance employees later that evening saying he had everything ready and David would bring it to me. I was in the area, so I stopped by again. I was able to sign the paperwork, and I received a great APR. David the sales person felt bad and was very apologetic for the situation that took place.

Fawad Hassan, service advisor provides excellent customer service and answered all if my questions promptly.

AutoNation Honda Dulles does a great job with everything but get people checked out and on their way home. I was walking around the property and saw my car come out of the service bay so I headed back in to get checked out. I waited a while and then went out to talk to him. He said it was done he just had a couple of people check out in front of me. Almost an hour after I saw my car come out of the service bay I was finally going home. This wouldn't have been as hard to take if it were not for the fact that there were several other service specialists seen doing nothing in that time. My point is if you are busy get help because your customers have busy lives as well and should not be subjected to waiting unnecessarily.

Great dealer. People were friendly and provided great service.

Great service, they have handled my cars for the past 10 years and always had a good experience. Customer service and technicians are all very professional!

Francisco at AutoNation Honda provided great customer service. Seamless experience, great service.

Our associate was David. He was very informative,professional,, knowledgeable, and patient. Great experience!

Great job. Advisor told me about 90 minutes and it was done on time with only one item on each car. This was for my Safety Inspection.

Great service from the team, well done to Sebastian and the others .

Awesome customer service!

The team was very supportive. Specifically Sam and the man from the front desk who is a fellow Michigander gave us a great deal and were super helpful throughout the process. Would strongly recommend this place if you're looking for a cheap lease and a pleasant experience!

Excellent. Reasonable prices. Work completed on time and they honored a coupon from a previous visit when the pets are not available.

If you schedule service on line, be sure to select a service reps name. I did not (selecting any service rep was ok), and was left in the middle of the service bay unattended after I arrived. In addition to the oil change, I asked that the automatic cruise control be checked, as it was not operational. I was told at check out, that it was working as designed. I?m sure it was not tested. Maybe obtaining service late in the day is a bad idea... My car entered the service bay when complete (which was a good thing). But then 1/2 hour went by until my service rep could be found. I had an Acura before I purchased this Honda. I would suggest this Honda location go take a few lessons from their sister organization in Chantilly, to learn how to run their shop.

Wonderful experience. Everybody, especially the salesman, were very professional and helpful. Clean and friendly environment. I strongly recommend this dealership to anyone who wants to buy a Honda.

Compliments from a happy customer to AutoNation on an excellent organization with superior staff. I have had my 2008 and 2016 Honda Pilots serviced at AutoNation Dulles for the last five plus years with Adam Kearney as my Service Advisor. Over that time period he has always provided excellent, courteous, professional service, above and beyond expectations. The maintenance and repairs have always been completed perfectly and on time thanks to the patience, thoroughness, attention to detail, and pride in work product exhibited by the AutoNation staff. Good work by good people.

This dealer restored my faith in dealer service shops. They really take care of their customers, don't try to recommend unnecessary work, and perhaps most importantly, they don't break things while the car is in the shop and then blame me for it. I will likely purchase my next car from this dealership because of their outstanding service shop.

I was very satisfied with my service. Honda Dulles has the most sweetest and helpful person ever and that is Alanna. She explained every single detail on what my car needs etc. Best customer service ever will be coming back soon !

I recently turned in my Civic and leased a CR-V. Sean was extremely helpful and made the whole process easy. I love my new CR-V! I get compliments every time I drive it. This is my third lease from this location. AutoNation Honda Dulles is the best!

Regular Honda CRV Maintenance. The adviser was very professional and friendly.

Run?do not walk?to AutoNation Sterling if you want a successful and satisfying car-buying experience!

I am amazed at how efficient and professional the service staff during my service appointment

Very good service and as always Adam comes through every time when my car needs service!

I was very impressed with the persistence of the service advisor and the mechanic to determine the cause of an unusual noise coming from under my 2018 CR-V. They collaborated with American Honda Motor Co. to learn that the noise was "normal." They uncovered an article that stated that a vacuum pump inside the fuel evaporation leakage check module may "come on for about 15 minutes about 5 to 10 hours after engine shutoff"! This article applies to all CR-V's from 2017-2020. It was nice to have people really do their job and work together to get answers!

Richard was so professional, courteous and personable. I would return due to my first impression. Thank you Richard Francisco.

I have used Auto Nation Honda to service my cars since 2013 as well as to trade in my Odyssey when I bought my CR/V. I have always been pleased with my dealings with them. During the pandemic they picked up & delivered.

Richard Francisco, who took care of me twice on two separate days within a week, was very professional, efficient, and courteous. He thoroughly and clearly explained all the work to be performed and returned my vehicle to me within the estimated timeframe. Richard deserves full marks for the outstanding service!

Not quite in and out but on a recall service, I was greatly surprised to be out in about an hour.

Adam Kearney and the Service Crew @ AutoNation of Honda Dulles are amazing! I've been going there for many years now (Honda Element and Honda CR-V) and they are always very honest and transparent regarding the service my Honda needs!

Adam Kearney and the Service Crew @ AutoNation of Honda Dulles are amazing! I've been going there for many years now (Honda Element and Honda CR-V), and they are always sincere and transparent regarding the service my Honda needs!

Great customer service. I highly recommend the dealership and Senior Sales Consultant, Wayne Brent.

Honda was quick to get us in the same day we drove the car up in the shop. They were thorough with the prior check-in paperwork and everything that was needed/asked of us. The turn-around time and everything promised was right on. Although we decided not to go through on having the old car repaired, we were very pleased with the diagnostic report given to us. I must say, specifically, Alanna, was absolutely a delight to work with! She was beyond professional and went above and beyond the call of her position to ensure our needs were met. We will recommend their services and return in the future. Much thanks!

Great Service.

Alana was great. The facility was clean. The repairs did not take too long.

Great experience

You get

Excellent advice and perfect service

I love AutoNation Honda Dulles. Exceptional service from the service team. Especially, Fawad Hassan who goes above and beyond each time I bring my car in. This is my fifth Honda vehicle - safest car and SUV ever!

My service manager went above and beyond to secure a critical part for my car. He communicated often and booked an appointment for me as soon as the part arrived.

I have been to Autonation several times now and the service is always consistent and great. Aaron in the service department is excellent and follows up with every issue. Very happy with the service and will return in the coming months.

I always have my car serviced here. Adam is always my advisor and I trust him completely. Always friendly and honest.

I purchased my Honda at AutoNationa and have taken it there for service for almost 5 years. They are always pleasant and helpful in explaining exactly what is being done. They do not seem to perform any services that are not needed at the time. My car is left clean when I pick it up.

Easy check in, great service, work completed early, $20 off coupon, what could be better!?

Oscar my service rep was great. Work performed flawlessly.

Worked with Aaron in service area who was polite, customer focused, informative on issues and possible cost effective solutions and thoughtful in delivering an overall great experience. In short, Aaron and service was top-notch customer centric and definitely supports a deep relationship with the dealership.

horrible I purchased a vehicle that no one knew about. The sales person told me he would fix the issue of the tire light being on but he left for the day in the middle of the sale and nothing was takin care of. I took the vehicle to Auto Nation of Bethesda they saw the y vehicle needed brakes rotors and tires. I was not given new tires as needed but they did change the brakes. Now I have to fight to get the tires changed when the tires are clearly no good. This is an issue that was told to the dealership before i took possession of the vehicle not after so it should be fixed

As usual, excellent service at AutoNation Honda Dulles. Service Rep Adam Kearney represents the dealership extremely well and should be commended.

Got a recent oil change and state inspection on my Odyssey. I’ve been going there for years for maintenance on both of my Hondas, and they always have done an excellent job! Great place!

Great service always!! Service department keeps you updated on anything needed for your vehicle

I purchased my car at Auto Nation Honda. I love my car. It is so reliable. This has been the very best car I have ever owned. The service techs and advisors really care about your car and that you are satisfied.

Had Great experience with Oscar, no attempt to force additional repairs or service during the visit unlike some other places.

Had Great experience with Oscar, no attempt to force additional repairs or service during the visit unlike some other places.

Professional in every respect

Kevin was awesome to work with, he didn?t try to sell me the top model, he listened to what was important to me and what was not. Also, Mojib in finance made sure I received a great rate and got the monthly payment in my comfort zone.

The staff and technicians always provide excellent customer service!

Waited a while for someone to come an attend to me.

Great staff, personal and friendly service. I got a great deal too!

Great experience working with Brad to get my vehicle fixed and road ready.

Adam, my service advisor, was very friendly and helpful. My car service was completed ahead of the estimated time.

Go and ask Jorge the sales person if you want to get a better deal.

Sales person Jorge is really genuine person. Not like a typical salesman

I came to Honda for recall and oil change my customer care rap.was Mr.Adam I was very pleased to see him very professional in his field ,his customer service was also amazing .

As always, service was great.. My customer service Rep, Bradley, was also wonderful.

Sales person Jorge is a good genuine guy explain you all the details and negotiable. No pressure

Great customer service and fellow up!!

1st time customer, brought in Honda Accord for recall item. Service advisors were fast, courteous, and kept me informed. Dealership very clean. I will be back for future service and sales.

Alanna was very professional, i will surely look for her next time

Awesome service as always!!!! Would recommend to everyone

Great Service. We love the customer service and technical assistance we get from Auto Nation Dulles. The operation s very organized. Our vehicle was in and out the same day covering 5 recalls and 2 other services. Great service. Thank you!

Everyone I worked with was nice, helpful and accommodating!

Initially, the first representative I met with upon arrival, indicated that to spite what the letter from Honda indicated, (which was that the was a recall that would be free to the owner), that there may be a cost to repair this. However, once the car was taken to the back garage, I did get a sense that it was going to be covered by the recall. The car was returned within one hour, recall was repaired and the car was washed. I felt good about my visit.

Pretty quick service time. In and out and service agent worked with me for a coupon I provided.

The black girl in service was very helpful and I felt welcomed

I purchased my Honda CR-V at this dealership and I have at it serviced there over the 9 years I have owned it. I go back because of the outstanding customer service I have received during each of those visits. My advisor Adam is the consummate professional and helped me out on more than one occasion. I will continue to have my Hondas serviced there.

I was pleased with the service. Maybe be uncle was ready in a short amount of time and reasonable

In a 6 year old Accord with a dead battery, parked 1/2 mile from the dealership in freezing rain with groceries in the trunk. Sebastian, the service manager came out to the car with a portable battery charger, jumped the battery so we could drive back to the dealership and replace the battery. Half frozen wife very grateful.

Well run, pleasant, efficient. Good price, better than most local dealers.

Good services , nice people ..

Scott Barrowclough, my salesman, is totally professional in every way. Superb customer service and rates a "10" in every category.

Great care Taken by Service Advisor- Alanna Baylor. for my Honda CRV

I am happy with the quality of the dealer's service.

Never given bad advice on service requirements. Price for services are reasonable compared to non-dealer shops.

We had a great experience purchasing a car from Autonation Honda.

I had a oil change. The service agent is knowledgeable Good Service.

Went to diagnose dashboard warnings on my car. Fuel injectors were going bad. AutoNation provided excellent service by taking care of the parts and the labor, as Fuel Injectors were still under warranty which I didn't know.

Oscar was very efficient got assigned quickly. Then was even to do some last minute request very quickly.

i like auto nation thay give me good service

Outstanding Experience From First Contact to Vehicle Delivery. This was my first experience with AutoNation Honda Dulles and my eight overall car buying experience (5th new car). Without question, this is the best experience I have ever had. We were in the market for a minivan and wanted to test drive the Odyssey. We showed up at nearly closing time midweek and our family of five was greeted warmly by Fernando, his manager (Sonny), and Anne (the front of facility coordination specialist). Fernando was more than happy to provide a detailed explanation of the vehicle and options and walk us through answers to every question you can imagine. He was extremely knowledgeable, responsive and kind. We weren’t ready to buy that night and Fernando and Sonny completely respected that and did not try any high pressure tactics. After putting in a lot of research and getting many quotes, we contacted Sonny with a challenge. We wanted a specific color exterior and interior version of the Odyssey Touring edition and wanted it for the best overall price that we had received. There were only 3 of these vehicles left in the mid Atlantic region (this was verified by another dealer). Without any hesitation and with a positive attitude, Sonny asked for a half hour to see if he could pull it off. He used his connections and was able to convince a competitor that they had not previously done business with to make this happen and then provided the vehicle at the best price (by other dealer’s accounts this was an “insanely great” price). He could not have been any kinder in doing so. We came in and finalized the deal with Fernando who was exceptionally sweet to our children throughout and always caring for their well being and keeping them from boredom (as was Anne). Now on to signing the paperwork and financing. In my experience, typically this is the point where I find most good car buying experiences go bad and where dealers try to recoup any negotiated losses. I cannot recall the gentleman’s name (who had been so busy that he hadn’t eaten all day) but he could not have been kinder, more patient, and transparent in finalizing the paperwork and enabling an affordable extended warranty purchase for us. I asked to see every detail just to make sure there weren’t any “mistakes” and he helped me walk through all with a smile the entire time. Exceptional customer service focus from beginning to end. The manager Sonny kept checking on us throughout the process to make sure we were doing okay as well. Honestly, I doubt I will ever have a car buying experience this good ever again as every other experience pales in comparison but I will never buy a Honda from anyone other than these folks. The good folks at AutoNation Honda Dulles could not have done a better job from start to finish. Perfectly executed and a model for how all dealers who want to establish customer loyalty should operate. Extremely grateful to the team for their work and care on our behalf!

Like Always, Very Satisfy at Honda AutoNation. I am already recommended a friend of mine at Honda AutoNation. ThankYou

They tell you want need to be done on your vehicle and the waiting time is bearable

Very positive experience buying a new CRV here. Our salesperson (Justin) was very knowledgeable and a pleasure to deal with, going above and beyond by staying almost 2 hours past his end of shift to explain and demonstrate all the features in our new car. Very different atmosphere here than at some of the independent dealers around town. No games & no pressure, just very straightforward negotiations and friendly staff. Highly recommended.

Great service and Fawad, my service manager, was outstanding.

Fawad was courteous and helpful, even washed my car! Excellent service!

Alanna performed a wonderful job. She took care of my car and I from start to finish. Thank you so much!

I brought our 2020 van in for recalls and a mirror issue back in September 2020. I was told that I needed a new mirror and they will order it and I didn't get a call nor an update from them. I called on numerous occasions and was told that there was no status and until I called in a frustrated way in February, and the part manager finally gave me a mirror that was scheduled to be returned to Honda from another customer. I will not utilize this facility for future services.

Service is excellent. I work with Adam Kaerney exclusively. Adam has been at this dealership for a long time and he takes care of his customers. This is a big reason why I do most of my car business at Dulles Honda. On the sales side it’s Wayne Brett. Another long time employee that gets things done for his customers. We have purchased three vehicles, new and used, using Wayne as the salesperson. Together, they make a great team and I’ve acknowledged this through several letters to the dealership.

It was a quick turn around. Coupon was honored. B17 service was done.

I bought a used car recently from an owner that was servicing the car at AutoNation. They handled the change of accounts, inspected the car, gave it a nice wash, and serviced it all within a few hours. I was able to get an appointment easily online.

Great service and nice staff 👌

Edmond was polite and professional. He explained to me what service needed to be done and how long it was going to take.

Great service! Sebastian was able to explain the repairs and kept us informed on a timeline of repairs. So pleased we were able to get the problem diagnosed and repaired in a timely fashion.

Went in for the latest oil change and it went flawlessly! Appreciated the quick check in process, great communication by Sebastian and timeliness of the visit.

Quick service, polite service staff.

They have only one word for all your doubts and query's and it is . SORRY

Quality and fast service.

I got my car oil changed. Aaron was my advisor, he was very polite, great customer service, he called me and explained everything to me and when my car was ready he sent the curtesy shuttle to pick me up since I mentioned it to him that I need a ride to pick up my car.

Picked up my car and delivered it back home by evening, Repaired and ready to go. Even washed it before delivering. Great service from Adam and the team!

They are fast and advise if they meet a problem

AutoNation Honda was the easiest car dealership I have ever done business with. I leased a 2020 CRV EX and I love it love love it. Kudos to Sam who helped me through the process.

They are always courteous, professional, and get my car done in a timely manner. I have been a customer for about 10 yeasts and plan to continue being one.

Scheduled recall repair and maintenance check. In and out in under estimated time. Always receive great service.

Excellent service team - Very happy with the service provided at this dealership.

I had to wait longer than expected but it was worth the wait. The young lady took real good care of the service on my car. She was very knowledgeable and proficient. She was efficient that I will ask for her again.

I purchased my Honda Hrv from autonation Dulles back in 2016 and I have always brought my vehicle in for oil changes and whatever service was needed. They always have provided great service. I drop the car off and was always ready when promised. Great customer service at this location.

Great experience getting car repairs. I would bring back my pilot to this service department anytime.

Patrick was very knowledgeable. He answered all my questions about the CR-V Hybrid and demonstrated the technology and safety features. When we discussed pricing he found me a deal on a higher trim 2020 model that fit my budget. He wasn't pushy. It was my best buying experience by far. The contract & financial person was also very professional and helpful. I highly recommend Patrick Liu and the Honda Automation Dulles.

As always, they provided great service for my vehicle. They explained why the check engine light came on and what was needed to correct it. They didn't talk down to me when they explained the issue which I greatly appreciated. They needed my vehicle overnight so provided a loaner vehicle without issue. My car was ready the next day and, knock on wood, it has been working very well. They made the service area and waiting area socially distant and it felt safe. Another positive experience!

This was a great car buying experience! Thank you AutoNation Honda!

Found a price on a car that was acceptable truecar. Went to the dealership and they didn’t want to honor the their offer. This stealership changed the offer online but my wife saved the ad on her phone. Then they tried to double charge on freight. Busted them on that and they tried to pick an argument and claim that I threatened them. What jerks!!!! Went to another stealership and bought a better car for $1000 less. Don’t waste your time with these bozos because they just want to screw you over.

Nice staff, efficient shop. Can't ask for much more.

Great team that worked magic to get me into the vehicle I wanted. Would recommend to all.

Great service team... helpful and professional. Thanks!

Customer service rep did a good job explaining the various maintenance codes that pop up.

Bought a new car. First they messed up the VIN with another car. Then they cannot fix it in my auto loan, warranty and maintenance package. After two months, they found some issue with the title and want me to go back to dealer once again... If you have a couple of days of vacation time to spend on fixing you new car info, waiting on the line to get through a phone call on behalf of your dealer then yeah...

Is great to be able to have the service on an Acura at a Honda dealer. Same quality service for a better price. They also did a good performing repairs under warranty for our Honda vehicle

Making appointment is very easy. The service and responses are timely. During the maintenance, Mr. Adam was professional and good with communication. He made everything clear and transparent to me.

Consistently great service every time. Technicians explain not only the present issues with your car, but future items to be addressed in subsequent appointments.

Fawad was my service manager and he was so pleasant and helpful! I was met as soon as I pulled in and he quickly sent my car to be serviced. It did not take long before he came back out to let me know what was needed. Completing the service transaction was seamless and quick.

I took my Honda Pilot 2WD 2015 for a maintenance. The best part was the customer service from Fawad, he really went above and beyond my expectations. Fair cost, and great recommendations. Thank you guys.

I bought a 2016 Dodge Challenger scat pack RT.. it drives beautiful. Will definitely come back for my second car.

I bought a 2016 Dodge Challenger scat pack RT.. it drives beautiful. Will definitely come back for my second car.

I brought my car to AutoNation Honda Dulles for repairs. FAWAD HASSAN was the assigned advisor. Never met the guy before, but he was extremely helpful and patient to answer all my questions. I was impressed by the 'out of the way' attitude and professionalism demonstrated by Fawad.

Scheduled a safety inspection and regular maintenance. Service was fast. Car was cleaned. Great job..

Friendliness of the staff

Love coming to this Honda for my car service. They are good about time! Waiting room great my daughter loves the face that they have great snacks

Excellent service . Adam my advisor is very efficient and professional. My car was done on the spot time I needed it. Thank you and your staff for your great customer services .

Everything about this was easy. Made the appointment on line, was immediately taken care of when I arrived. Car was done before the estimated time and pick up was also very easy. My car was washed and the interior was sanitized as soon as the tech drove it in the pick up lane.

I had an oil leak and scheduled a service appt. which I was able to make for the following day. Sebastian was extremely friendly and professional from the start. He communicated frequently and clearly while the issue was being diagnosed/fixed and I couldn't be happier with my service experience!

First of all please fix your scheduling on line . I put in the right info but when I get to the service department to drop off I am asked questions that have already been taken care of such as telephone # email ect ect . I should be able to sign the paper and leave . I had to spend 10 minutes getting my phone # just right ! Then when I ask for specific repairs I am then called with 10 other repairs that need to be fixed EVERY TIME . Just put it on your paperwork. If I want anything else done I will call you . This is always a problem and usually gets out of hand . I was not yelling when I called to check if my vehicle was done and ready to pick up ! I was just returning your missed phone call . You have never really heard me yell and if so you would know . I just want to get in and out without trouble is that too much to ask for ? If so I will go elsewhere. Or just fix my car myself in a parking lot or a friends yard and save myself from the hassle of being told this that and the other needs to be fixed . I am not rich and I don’t want to pay your fees for something that doesn’t need to be fixed right away .

Good experience and knowledgeable people. I will return for service in the future.

Repairs were good except I had to replace my key due to it not being able to open the doors remotely. The new key does not slide in the key slot smoothly. I am using my old key to start the car.

I recently bought a CPO Honda Accord and after taking it for its first oil change at location closer to my house and I was told that brake fluid was contaminated. Being that its a CPO the brake fluid should have been changed. After taking it back Alanna got me squared away and was a pleasure to work with. I'll be returning to have my car serviced here.

Excellent Service. Friendly approach. I like the way the service was completed on time.

Good Service, well prepared for the pandemic! Efficient servicing the car. Only one small problem: Originally an 8:45 appt.; it got changed to a 9 am appt., Got there a few minutes early (as usual), nobody manning the input desk. Just took a few minutes (5 or so) for someone to help the customer and start the paperwork.

Always great service ! Aaron, my service Rep knows my car and insures we get what we need

Brad had incredible customer service. He was very helpful when explaining the situation with my CRV. He did everything he said he would do.

This review is for service- excellent service but did take awhile for completion. They did extras such as washing car!

I would ensure wait times for oil changes are more accurate

Aaron in service went above and beyond to fix an administrative issue with my warranty. I was trying with no success and he stepped in and got it resolved. He is always helpful, kind and efficient during my service appointments.

Patrick Lou is a fantastic sales consultant at Auto Nation who walked us through every aspects of our new car and ensure that we find our dream car at the right price. We will definitely refer our friends and family here!

Great! Customer service provided by rep. My Honda CRV warrantee was expired two weeks ago but they were able to help me and replace the bad part without charging me.

Their customer service writer agent Adam was top notch. Other people in service writers are suspect (like Fawad) in their motivations and apparently think we owe them some service for coming to them for repairs. I?ve gone only to use genuine Honda parts, which I believe I get. Be wary of the phrase ?...if it were my car...if it were my wife?s car...? Buying a car there is very sketchy, their Sales manager seems focused on the fast sell- almost stereotyping of the car salesman characterization one would have of such a role.

Great service, always. Brad Burch takes great care of me and always delivers.

Great customer experience! Everyone was extremely helpful and walked me through everything.

Found a price on a car that was acceptable truecar. Went to the dealership and they didn’t want to honor the their offer. This stealership changed the offer online but my wife saved the ad on her phone. Then they tried to double charge on freight. Busted them on that and they tried to pick an argument and claim that I threatened them. What jerks!!!! Went to another stealership and bought a better car for $1000 less. Don’t waste your time with these bozos because they just want to screw you over.

Purchased a used 2016 Camaro for my son and our sales representative Justin was great. We scheduled a test drive due to COVID-19 AND Justin called to set the date and time, made sure the car was clean and ready when we arrived. He was very knowledgeable, professional and courteous.

Adam is my service advisor and is very customer oriented. He solved two issues from a service call within a half-hour. For the most part, the service team was professional and got the work done properly snd efficiently.

As always (purchased the vehicle new when the dealer was out in Leesburg and they have performed all of the service on it), the service department listened to my needs and service was performed as stated. I always wait for my vehicle and they are pretty accurate with there time estimates.

Great experience. Friendly and professional staff.

They knock it out of the park! Great purchase experience always followed by fabulous customer service and maintenance. Adam rocks the maintenance service department!!!

The service at Honda was great

Good experience. Oscar Castro was my service advisor and he was very upfront and gave me accurate description of work and time estimate so I could plan my day. Thank you.

I used their service department for a Honda recall. They were extremely professional and did a great job. I was impressed by my service advisor and his knowledge. I would go back there again.

Excelente servicio muy pacientes y comunicativos. Tratando de cubrir mi expectativa.

Great experience! They were efficient and the entire staff was nice. They worked to get me a great deal and explained everything thoroughly. Definitely recommend!

Great service, quality work, reasonable costs.

We had a transmission issue on our 2015 Civic and were concerned that we might need a new transmission is a car a few months out of warranty. Turns out the problem was just a faulty sensor that was causing an issue. The service coordinator did a great job of listening to our description of the issue and getting us a diagnosis quickly from the technician. They provided online and pay over the phone options to minimize our time in the service center as well. Great experience!

Great, easy, pleasant, and quick auto service experience. Wish it was always this painless. Thanks Sebastian.

As always a courteous and service as desired. The rep took note of all my concerns and attended to them and explained back to me

Great place to buy, sell or trade an old or new car.

The salesperson was ?new? and used this excuse, after the sale, to justify the inaccuracies she used to make the sale. Then, within three months, I was back in the shop not once but THREE TIMES for the same problem (and they still have my car now so who knows when/if it?ll be resolved). The bright spot was Alanna, my service advisor. We started off on the wrong foot but she figured that out and then bent over backward to alleviate some of my frustrations.

We always get great service from this dealership and they are always timely in their service.

We had a wonderful experience here. The seller, Justin, was very kind and helpful. The price of the car was great and everything ran smoothly with finances and all other aspects involved. I would definitely recommend this dealership!

Provided a shuttle for drop off and pick up. washed the car once service was done.

The agent was very polite and professional. He went out of his way to help

I bought honda civic hatchback ex from autonation dulles honda showroom. My dealer Wajeeh sarwar provides me very good service. He give us a test drive and explain each and everything in depth. He is an excellent person. I really enjoyed the service overall.

The service was excellent and my service rep Alana was amazing. She made sure that I was informed on all aspects of me service. Alana was friendly to speak with. During the pandemic it is nerve racking meeting with people face to face. Honda had all the PPE protocols in place which made the visit les stressful.

We had an amazing experience at AutoNation Honda Dulles. We had a great sales consultant Kourosh Fani. With his expertise we were able to choose a best car which is excellent for my need.

I would highly recommend Auto Nation Honda Dulles & Fawad Hassan for the friendly & knowledgeable way they have treated me over the years. Fawad explained any repairs needed but did not pressure me to do them immediately.

I like going to AutoNation. Adam is great he explains everything very well. He was able to get both my cars in for service and it was super quick. Thanks!

Oscar Castro was very thorough in providing this information necessary to have my car serviced.

Called to get an appt for state inspection. Customer service was polite and able to give me my desired timeframe. Got there about 15 minutes earlier for my appointment. I was promptly addressed and told to wait in the waiting area. The state inspection was complete within the hour and I was a happy customer.

I have previously been happy with service here, but recently had my CRV worked on and am angry and disappointed that in the middle of a nasty Covid19 surge, and specific state health guidelines, the management did not not take wearing of masks seriously. About half of the employees had masks on their desks, or hanging below their chins. They guy who checked me out merely held his mask in front of his face while typing with his other hand. When I asked about this at the front desk, and pointed to some examples, I was told that employees not talking to customers do not need to wear masks. I won't be coming back.

This is a very reliable dealer and service shop. I have never had a bad experience or problem with my vehicles related to service work that was done. I own a Honda and a Acura and take both to this shop. The service advisor is very informative about what will be done and never tries to pressure me into repair work that can wait but he wants to make sure I know about a problem to better plan for the work in the future.

Alanna Baylor Provided an excellent service, thanks

Good service in for routine auto service ??- routine maintenance

I worked with car salesman Fadi who was excellent. He found me a Honda Odyssey w specs that was very difficult to find and at the lowest price. I was pressed for time since I had a 1 day old newborn so Fadi expediated the entire process then delivered the car the next day after everything was ready. I checked with 7 other places in our area and across the nation and this was the best price and easiest process. I highly recommend them!

Clean and great repair! Fast and reasonably price.

We walked in at 8:30pm and by 9:00pm had a deal. Richard had everything set and ready to go the next day for us . Simplicity was great as was the customer service by our salesman.

very friendly and helpful!! perfect!! I am definitely going back!

This is a highly unreliable auto shop. I wouldn’t trust them with things other than may be oil changes. I had an extended warranty on my AC Condenser because my Civic JD manufacturing defect. When I took it to AutoNation they kept the car for the whole day and at the end conveniently said the issue was with compressor and not condenser for which I had to pay 1200 dollars. The next day I took my car to another dealership and they confirmed that they be issues was in fact with condenser and the compressor was just fine. They checked it after filling my AC system with Freon. The fact that AutoNation didn’t even fill Freon tells me they didn’t even bother to do the diagnosis properly. In the end I spent 0 dollars with Ourisman and got my AC fixed under warranty. AutoNation has lost my trust.

Rodriguez was very helpful. Whole process of dropping of the car for the re-calls and servicing was very smooth.

Service was friendly and professional. Purchasing was quick and easy. And the price was substantially cheaper for a MUCH lower mileage car that was the same model at the Carmax next door!

Good place to service your car. It was quick and easy.

Very professional, helpful and kind. Provided help when needed but was sensitive to us have privacy when we needed it. Lot of inventory and great insights about models and trims. Richard Kern was our salesperson . Despite lots of offers / opportunities from other dealers, we stayed with Richard because he engendered a level of trust not often found in sales people. Highly recommend.

After receiving quotes via TrueCar, this dealership reduced the discount by $1k when finalizing negotiations. We thankfully realized this before signing but cannot help thinking this was done intentionally. There was no apology by the salesperson or surprise that the numbers were not correct. We had to wait an unacceptable amount of time for the finance person and also for the car to be cleaned. These took over an hour, and the car was not cleaned properly. We were not given the plates from our trade-in and had to contact the dealership for them. They were mailed to us - but sent to the wrong address! And when I asked for a tracking number the manager "fat-fingered" the number incorrectly to me. We had many issues during and after our purchase and cannot recommend this dealership.

After receiving quotes via TrueCar, this dealership reduced the discount by $1k when finalizing negotiations. We thankfully realized this before signing but cannot help thinking this was done intentionally. There was no apology by the salesperson or surprise that he numbers were not correct. We had to wait an unacceptable amount of time for the finance person and also for the car to be cleaned. These took over an hour, and the car was not cleaned properly. We were not given the plates from our trade-in and had to contact the dealership for them. They were mailed to us - but sent to the wrong address! And when I asked for a tracking number the manager "fat-fingered" the number incorrectly to me. We had many issues during and after our purchase and cannot recommend this dealership.

Quick service at a reasonable price. Very efficient personnel and informative

Writing this I am utterly devastated by the “service” provided by F&I Manager, Nancy Herrera. My mother was kind enough to pay my down payment of $2k in cash and pay for my protection plans in cash as well so it would not be included in my loan. However this particular day 11/23/2020 the F&I manager had other customers to take care of after us so she rushed the entire process. She made more mistakes than I can count. She had to keep reprinting and typing up numbers because she couldn’t get everything right. Exhausted from being at the dealer for more than 4+ hours I didn’t notice that she had not included my payment of $2000 cash towards my car in ANY of the paperwork. What she did with this money is out of my knowledge. I have called, emailed to no avail. It’s been less than a week and I regret my purchase entirely with AutoNation Dulles. I got robbed of $2k and the money I paid cash she included as a down payment (financed) instead of covering my protection plans upfront like I had asked. Being the first time I’ve ever gotten a car at a dealership at this moment I’d say it’s ruined the experience for me so severely. The business she provided is crooked & as I write this with tears I hope you take my advice and steer clear of this dealership entirely. Take your business elsewhere. You’ll thank yourself. Update: Although she said she would call my mother to discuss this matter she decided to email me instead. She knew that she was guilty of what she is accused of and refused to tell my mother the pathetic lie as to why they somehow can’t locate money they took that day. Again don’t waste a penny here! In one of the pictures she states I gave that $2000 instead of the $1595 I have a receipt for.

yesterday we went to Autonation Honda Dulles, like always Aron Ortiz take care of my Truck and Pilot. service is outstanding and he is such nice guy. Thank you Aron. Thank you Autonation Honda.

Service technicians were very professional, a d prompt. The dealership was also clean, and everyone observed the safety procedures in place for COVID.

I recently went through AutoNation in Sterling, Virginia to purchase my first vehicle. The whole process was a terrible experience. I purchased the vehicle through a new salesman so maybe that was part of the issue but the whole experience was a nightmare. First, I was told that I was not able to put a deposit down on a car hat I wanted since I was purchasing the vehicle from a different state. When I was finally told that I could put a down payment on the car to hold it for purchase, I didn't hear anything from them for 3 days! I had just put $9,000 down payment on the car and did not hear anything! When I called, the salesman made it seem that I was being annoying for checking what was going on with my car and my money.... I finally got to speak with finance and the car was supposed to be mine. The terms of the deal with the salesman was that he would deliver my newly purchased vehicle to my house. When the day came to deliver my vehicle the salesman called me and said he could not deliver the car because he didn't want to split his commission with someone who would have to follow him out to my house!! I finally lost it and went off on the sales manager, who was very nice and the only professional person that I spoke with throughout this whole process. He made the salesman deliver the car. I thought this would be the end of my issues... I took the vehicle to my state inspection and it failed!! The front right rim was bent. They wanted me to drive it back to Virginia to fix it themselves. The whole reason I got the car delivered is because I couldn't make it to them! They finally agreed to reimburse me for fixing the rim. I am still waiting for that reimbursement. I cannot stress how unprofessional and terrible this experience was. The ONLY reason I am giving this review 2 stars is because I absolutely love my new car! I would not recommend going through AutoNation in Sterling, Virginia.

My service manager, Fawad Hassan, always treats me with courtesy and respect. I have always had a very good experience.

Robert Barrowclough at Auto Nation really a great Sales Associate who helped us find the right vehicle and sign a lease. He is professional, courteous and understanding.

I always take my Honda Civic to Dulles Auto Nation for service. They are efficient and helpful in every way to make sure my car is maintained in a safe condition. When I am ready to trade it in for a new model, I?ll trust them to help me to make the right choice. However my car only has 61K miles so plenty of life left in it!!

I am a first time Honda buyer, but my parents have had Hondas for years and love their Honda dealership. So when I bought my first Honda here this past August I planned to be a loyal customer and always bring my vehicle here for all repairs and maintenance needs. However, when I bought my vehicle in August my salesman told me I would receive my first two oil changes free if I brought it back there. I asked if I needed any paperwork and he said, no it would all be in their computer system, I just had to bring it back to that store. When I called to make my first oil change appointment I asked if I needed to bring any paperwork to show that I had just bought my car there for my free oil changes that I have been promised and was told no. When my husband went to pick up my vehicle the day of my first supposedly free oil change they tried to charge him. When I got on the phone with them they told me that they have no record of that and their computer system does not communicate with the sales departments computer system like that. I requested that they go speak with sales and he said he would. He did not end up doing that because they were busy, however, he did send my husband on his way home and did not charge him. I am giving it one star because at least they did not charge us that day, however, we had to go through a lot for something we were told we would get with no trouble. Plus we are supposed to get our next oil change free as well since we were promised the first two free and I am concerned about what my experience will be like going the next time. If they are going to try to charge us like they did this time then I have no interest in going there at all. I can get my oil changes done anywhere. If they cannot follow through on their promises then I don’t know that I really trust them to do any work on my vehicle. I will see what happens the next time I schedule an oil change, but if they do not hold to their word I will not take my car there for the next oil change or for anything at all. I will find someplace else to go.

Greetings from the friendly staff when walking in to either the Sales or Service department. Efficient process for getting service started. Nice waiting area to watch TV, read magazines or play cell phone games. Free WiFi!

Fresh oil change after a long trip to visit my son. Everything was checked out and tires inflated for the cold weather. My Pilot is ready for the winter months!

Repair is prompt and in good quality. Like the pick-up service.

I had my car serviced here and they went above and beyond to make me happy. I only had the mileage maintenance and a recall done but I’m very happy with everything. I also bought my car from them and compared to the the dealership on Tysons Corner, these guys provided a better experience. I’m a difficult customer but so far so good. Thank you!

Great work. Short wait. Friendly and professional service department.

Service manager could have been more polite. When I arrived, I noticed that he was on a call, so I waited without interruption, allowing him to finish his call before help me. He seem frustrated or stressed when he initially addressed me while still on his call.

The visit was okay. I had no problems. My car was fixed to my satisfaction.

Knowledgeable service team and great customer service !

We took our car in for routine maintenance and it was a very positive experience. Check in was easy and they called to inform us what needed to be done. Pick up was quick and easy Our advisor Aaron Ortiz was very helpful.

We purchased a used car from Auto Nation with our son. Scott was our salesman, he was very professional and friendly. It was a good experience all around, as we walked our son thru his first purchase of a car! Everyone who helped us there, Scott , his manager, and the guys who finalized our paper work and purchase were great . Thank u.....Elizabeth, Kevin, Dan, and Luke

Friendly staff and helpful information was provided for me. They even gave my car a wash. Thank you Autonation Dulles, Sterling.

the service team is always professional and personable. they never try to sell extra services . i am so glad i bought the service contract there .

Great customer service! Sebastian helped me find information for my service plan. Service was easy to schedule and all the employees were very helpful.

My scheduled appointment went very smoothly. My service adviser, Adam, was very courteous and even answered some questions I had about my vehicle. The service on my car was completed in the estimated time.

Great service by great and knowledgeable People.

The service experience I receive is always top notch. A big shout out to Julio Montenegro Diaz who managed the wheel repair for my 2016 Accord. The rubs and scrapes are gone and they look new again.

I am very happy with the service provided by AutoNation. They are simply great and awesome.

I have received outstanding help from Adam Kearney for being very helpful and courteous to me. I have never been disappointed with the care I have received from your staff over almost Twenty years!!! Keep up the great service!!!

Went in for my 31,000 mile service. Everything went well.

I received excellent service and that made me very happy.

I had ACC kick off with a Brake Mitigation error set. It cleared with restarting, but came back. I was able to schedule a next day appointment and had the problem resolved while I waited for the car. The facility could have more customer amenities, but was very clean.

Not bad for an auto dealership. Dealerships just don't get it: Transparency, fairness, honesty, and customer respect are the best advertisement, the best chance of repeat business. But no, they insist on playing games to maximize their profit. Auto Nation Honda I give a mixed review. The salesman was great (Scott), honest, straightforward, respectful of my wants and took me at my word when I said something. That is why I purchased from them, because of him. But once I got into the finance dept. the same old, same old began: pressure to spend on extras, didn't take me at my word when I told them (twice) I didn't want something, and even brought in another finance person to double down on me. They'll never learn I guess. I would recommend the salesperson, but I can't the dealership as a whole.

great customer service and my car was ready in 45 minutes.

I found all employees to be professional and very helpful. Thank you so much for your service!!

Service is very efficient and professional customer service .

Alanna and get team where so amazing!! I had to drop if my car before covid and Honda automation in Dulles did everything they could to help me! You guys are amazing and my car runs like new!! Thank u to my tech and Alanna !!!