Recent Reviews from AutoNation Honda Dulles

As always the service was professional prompt.

Giving prompt attention to my service request (emissions inspection) plus providing a gratis multipoint inspection of brakes, fluids, etc. while I waited indicate this dealership's strong commitment to thoroughness and excellence. (Apr. 2021) June 2021 -- excellent service as usual. Quick turnaround while I waited, plus a heads-up when work was almost completed. And a comprehensive review of work done plus recommendations for next items that will need attention & service, given the low mileage of the pandemic months (which has tweaked the routine maintenance timeline significantly). TL;DR -- great work done efficiently & excellent guidance for optimal maintenance in the future.

Adam did a great job managing our service!!!

As usual the service was excellent. Service advisors always professional and courteous.

Smooth operation

Fernando was great to work with!

Very friendly, I already knew what car I wanted, i had a leased vehicle I turned in, however for some reason Honda Financial doesn't know about it a week and a half later, but I can't blame them for that. Everything else has been great, if I have an issue they are ready to deal with it.

The service I received earns a five star plus review. It was: Friendly Professional Timely Complete I would never consider servicing my vehicle at any other facility unless it was an emergency and I had no choice.

Not so happy with their communication and service. Recall service that should have taken 2.5 hours took 2.5 days. Only when I called to check on status was I informed of the delay and I needed to call multiple times. I expressed my displeasure with the lack of communication and service and was met with dead silence. The car is fine upon delivery.

I had a great -- and easy -- experience with AutoNation Honda Dulles. My salesperson -- Mazen -- was really easy to work with, knowledgeable and very personable. No pressure from anyone on the team there and I got the car I wanted at the price I wanted -- love the no-haggle pricing -- and also got a good deal on my trade.

The sales team and finance personnel were easy going and not pushy.

Adam was great! Everyone I spoke with was helpful. Waiting room very comfortable. Totally satisfied. Lois Gallagher

The courtesy, competence, and good intentions of the staff are beyond reproach. On the whole, they genuinely want you to be completely happy about your purchase or service, but they fall short. I do not believe they are supported with the sound processes and resources that would allow them to deliver. For example, when I purchased my truck from AutoNation, it took more than a month for their finance department to send the sales agreement to my bank so my bank could disperse the funds to them. It took that long because their only fax machine was broken and kept sending unreadable images. When they tried to send via email, the handwritten documents were also illegible. This process should take seconds. Solution: Automate AutoNation. Existing off-the-shelf software can simplify this process for the finance folks, purchaser, and financial institutions and eliminate handwritten documents. Another example: Service appointments can be made online, but if you have an AutoNation service agreement/warranty for any make other than a Honda, that appointment is just a drop off time. The appointment/scheduling application is useless. On the day I dropped off my truck, they had one (1) non-Honda technician, so if that poor soul has a line of cars he hasn't had time to look at yet, theoretically it could be DAYS before your car is even brought in to the garage. On the day I dropped off my truck, my advisors told me that poor tech had almost 200 appointments. TWO-HUNDRED. I don't know about anyone else, but being without my car for any length of time is an incredible inconvenience (family of six). Making an appointment for first thing in the morning and hearing nothing about its prognosis potentially for 8-10 hours or more is just weak. SOLUTION: Hire more technicians, re-vamp/replace the appointment/scheduling application, or manage expectations - tell people up front that their car will have to wait an undeterminable period of time and explain why. Lastly: Every time I phone in, I am greeted with an automated phone menu to direct my call. After making that selection, I am brought to a sub menu and after making that selection, the phone rings several times and a courteous but frazzled receptionist answers and after ascertaining where to direct my call, she transfers me, the phone rings several times, and I start back at the phone menu again. Again, this happens every time. SOLUTION: Replace the existing phone menu with one that works for the customers and staff. A lot of my calls wouldn't be necessary if the finance and service departments were adequately resourced and equipped - I wouldn't be calling about missing paperwork or looking for a status update for my repair, which I suspect is why the phone lines are so busy (other customers are calling in too). All of this is information I picked up though my own experiences and in conversations with the staff who, AGAIN, are rock-solid professionals. Everyone from the salesmen to the service advisors to the guy that drives the shuttle is superb and saves the experience from being a "0 star." They deserve the resources and tools they need to deliver an outstanding experience. I've spoken to the General Manager several times. No need to post his phone number here. I have it and his email address already.

My service writer did a great job of communicating. No issues at all

Overall standard. No call when work was done, had to wait overnight and call back to find out.

Took my Accord 2019 hybrid on 06/10/2021 for a recent fuel pump recall. Love their shuttle service "pickup and drop-off" so I don't have to sit and wait in the waiting area. Pickup up my car same day but smelled gas in the car to a point I could not drive without windows down. Took the car back today 06/15/2021 back to the service center to have them look if there is anything abnormal. Waited 20 min to have it all checked and came clear. Staff was friendly and nice. Excellent service.

Justin Duke at AutoNation made the transaction easy. Best Customer service I have experienced in a car buying process.

Bait and switch. They offered me a price for my trade online conditional to in person review. Sales person said they could likely beat it once I was there in person. I submitted detailed specs to their database to get the estimate. Once there, they dropped it by $1,500 and could not explain why despite a technicians review. Of course they couldn’t locate the technician to explain what caused the drop. Only after multiple “Let me talk to my manager and see what I can do” did it get back to original. Don’t appreciate the baited, inflated offer to get me there only to pay BS games later and switch the offer without explanation as to why. This is why people are switching to online car buying.

As always, a great job repairing my car. Steve is the only mechanic I trust with my Honda!

Bait and switch. They offered me a price for my trade online conditional to in person review. Sales person said they could likely beat it once I was there in person. I submitted detailed specs to their database to get the estimate. Once there, they dropped it by $1,500 and could not explain why despite a technicians review. Of course they couldn’t locate the technician to explain what caused the drop. Only after multiple “Let me talk to my manager and see what I can do” did it get back to original. Don’t appreciate the baited, inflated offer to get me there only to pay BS games later and switch the offer without explanation as to why. This is why people are switching to online car buying.

Needed to bring in my CRV for a recall issue (fuel pump) and a safety inspection. Both items were done without any issues and I was very pleased with the communication I received regarding how long the work would take for scheduling purposes.

Have been bringing my Elements here for years and have enjoyed the same knowledgeable, professional and friendly service from Adam, "my" service guy, the whole time. They always take great care of my cars.

Arrived at my 2:00 appointment time; there were 3 other cars in the 2 incoming service lanes. Several blue-shirted service people milling about, on the phone, on computers, etc. Sat in my car waiting for somebody to come help me, take my car, or at least acknowledge I was there. NOTHING HAPPENED. After a few minutes, I decided to see how long it would take for somebody to notice me...after 15 minutes sitting there, now at the front of the line, I finally got out and found a service guy (who was pretty well engaged talking to a service woman) and asked if there was a manager I could talk to...he decided to help me. What a sluggish and seemingly not very competent intake system! Very painful.

I called to ask about the SD navigation card they told me to call the Mercedes dealership. Also, I can connect my car with the app because the VIN still connected with the previous owner. Those are little things they should take care of it before sell the car. The ViN should be disconnected from everything.

Always have great service at Honda. Like the process and how information is provided.

We can in for a recall and had to stay for a couple hours of maintenance. Hasan made this seemingly long experience a pleasant one with excellent customer service.

Excellent service the auto nation dealer has provided.

I went to the Honda dealership at Autonation in Dulles and had a fantastic experience! My car received an oil change and tire rotation. While I waited, I used their wifi to work and also used their fancy coffee maker. All of the managers and associates were beyond friendly and it was an overall great experience. Buy Honda!!

Went in to have the engine checked before heading on a cross country road trip. Loved the updates and communication on the status of the needs and the work. Service was quick and good quality.

Called for an appointment which was made at my convenience, as always. Was promptly signed in when I arrived and car was taken right away for service. Service reported to me as soon as the car was finished. Aaron was professional, courteous and an excellent representative of Auto Nation Honda. Am very pleased with Auto Nation, its employees and service. Highly recommend them.

High marks for the the service service rep - - intake was efficient and service was done in a timely manner

Sale rep. was knowlegeable took care of car needs in and out. All around great service. You Rock!

Professional in every respect

Always excellent service from the Service Department, speedy and they keep you informed all the time as to costs and progress of your car. excellent team , thanks.

After going to four Honda dealership, we visited AutoNation Honda, and were truly impressed by David Safakish. David informed us of CRV options and models that we were not aware us (none of the other dealers explained these). In addition, he was very friendly, and most importantly "not pushy". He gave us enough time to select the color that we wanted. AutoNation Honda should be fortunate to have David on board. He truly set the standards in customer service. We know now that if one of our friends is looking to purchase a Honda, they will save time by going only to see David.

This is the first time I have been here to have scheduled service. I have an Acura which has always been serviced by my Acura dealer. Since this dealership is so much closer than the Acura dealership where I went before I was surprised they would service my vehicle at a Honda dealership.

The sales process is simple and fast and the sales associate/manager Josue is very professional. I would recommend to friends and families.

Stopped by at the service department today to ask a question. Took literally 30 seconds. Service person very uninterested what my concern was and just blew me off. Not asking what's wrong. First and last time at this dealership.

Service rep was good. Service was done in timely fashion. Only issue was making a 10am appointment and having to wait 10 minutes to drive my car inside the garage because of 5 or 6 cars in front of me. Maybe I didn’t need to make an appointment?

Overall good experience working with autonation employee Richard

25000 mile maintenance. Work was done quickly and efficiently. The service advisor informed me of future needs (tires) and shared with me cost. Overall fees were in line with expectations. Overall - good experience.

This is the place that you have to go when you need Honda car Mani is perfect show us everything we need in the car from the first moment until the end Thank you so much for this fabulous experience

As usual, service at AN Honda Dulles at my last service appointment was fast and friendly. If you live anywhere near Sterling, Ashburn or Leesburg, ANHD is the place to have your car service.

The friendly attitude of the staff and of Adam who is always friendly and helpful. The car is always serviced without a hassle and washed on return.

I decided to visit the dealership because of their one price policy. I know I know, they are still making a profit. But for consumers, their pricing is still competitive. And you can save yourself a lot of time negotiating and haggling. Most people working here are very professional, friendly, and passionate. My sales rep Travon helped me test drive 4 different cars multiple times with patience. He also wasn't pushy or salesy at all. His buddy Brian helped us finish the sales process until late at night. Big shout out to both of them. The whole experience is almost 5 stars. But I had to take 1 star off because the actually buying process was a bit lengthy. For me, it took close to 6 hours, because I decided to get a vehicle different from the first vehicle that I was half-way through the buying process. Other than that, it was almost perfect. The reception ladies are always willing to help even if you don't have an appointment.

Very quick appointment for an oil change. Usually a dealership takes over an hour. I was in and out in about 40 minutes. Did a little work and didn't even feel like much time passed.

Professional, efficient—thank you for great service!

Adam is the best service manager ever. I hope me writing this review doesn't just get him more work because he is already the hardest working service manager I have ever encountered (in my 34 plus years of owning a car). He is polite, knowledgeable, helpful, and diligent. Thank you, Adam, for making our experience so wonderful. I can't think of anything you could have done better. Thank you, thank you, thank you!

I was very pleased with the Customer Service I received from the Dulles Honda Dealership. My Customer Service Rep. (Fawad Hassan) did a Great Job!

Great time at this dealership. My salesman, Sam Chowdrury was exceptional. He showed me new and used HR-v cars. Didn?t pressure me was very knowledgeable and buyer friendly!! Would recommend to others!!

Everything went well! The service rep Alana was excellent.

Oscar was really helpful in getting a recall fixed for my HRV in the same day I got the notice. Always quick to answer calls and on top of giving updates to his clients.

Overall a positive experience. No pressure to buy. The cost didn't suddenly change at the end. So far the vehicle has been operating well. Only complaints are the lack of organization which lead the purchase to take 3+ hours and the vehicle had brake issues that we discovered on our way home. AutoNation quickly remedied the situation when we told them, though that involved driving back out to them again. I would recommend AutoNation to people considering a vehicle purchase.

As always, Honda delivered on great customer service. Mr. Fawld kept me updated on my car, explained the repairs I needed, and reminded me my car needed inspection and emissions test. I would ask for Mr. Flawd on my next visit. The waiting area for customers is clean. Thanks again Honda!

My husband and I went to look at a truck they had on their lot. Personally I hate buying vehicles as usually the sales people are like vultures as soon as you pull up. Not here, I actually went inside to get someone to assist us and not once did we feel the pressure to get the vehicle now.. We took our time, we actually left and again no pressure. We ended up coming back and when all was said and done, we actually got 2 new vehicles. Kevin was our sales person and he was great!!.

My husband and I went to look at a truck they had on their lot. Personally I hate buying vehicles as usually the sales people are like vultures as soon as you pull up. Not here, I actually went inside to get someone to assist us and not once did we feel the pressure to get the vehicle now.. We took our time, we actually left and again no pressure. We ended up coming back and when all was said and done, we actually got 2 new vehicles. Kevin was our sales person and he was great!!.

Sean at honda was phenomenal. We came in told him what we wanted and guided us through the whole process. Excited to be a new Honda owner.

am writing to complain about the inadequate and unsatisfactory service I received from auto nation service centers. Today, I dropped my car at your service centers for oil change and tire rotation. Upon receiving the car. I noticed that your team failed to rectify tire rotation luckly I saw that one of my tire valve caps was missing prior to drop off after I paid and received the car i noticed that tire still at the same side. (passenger rear side). I wonder if this is standard practice at your shops or this is the usual feedback that you receive from your customers. I find what happened to be unacceptable at all scales.

I was for my car service and Mr Adam is my Agent. He is extremely courteous, considerate and understands the problems.

Excellent service and Adam was extremely helpful and attentive to my car's need. Have always had good experiences at your facility.

Highly recommend AutoNation Honda Dulles, I have used their services several times and they have done a great job

Excellent advice and perfect service

Adam K. went above and beyond as he usually does. He is a pleasure to deal with.

I had my tires rotated, but next day I had a trip to eastern shore and tire icon cam on and is still on, did you check pressure? Didn't receive the 25% coupon as I book my service from that email coupon

Friendly and knowledgeable sales people Convenience location Great inventory Very professional

First time service was just wonderful. Mr Fawad was very thorough and took the time to explain things on a very busy day! Thank You

Absolutely outstanding :)

Outstanding customer service, prompt and quick.

your service is excellent

Adam is the beat service advisor and he makes sure you get in and out quick and always is honest with you about any necessary or unnecessary repairs!

As always service is excellent! My service rep, Fawns Hassan, was very kind, helpful and courteous. I was able to wait in the lounge which is comfortable. Thanks to all. Elsa Willis

We had a amazing guy who helped us with our alternator situation and we give him a 11/10 review. (His name was Adam). This is an amazing place and great staff and help when it came to our car.

Professional and on time. Glad to get the complimentary car wash also.

Recall to fix drive shaft , Service was great and I felt they went above above and beyond the recall notice by tightening a bolt in that was loose that was not part of the recall.

Adam is the beat service advisor and he makes sure you get in and out quick and always is honest with you and necessary repairs!

Mazen M. turned a dreaded day into a pleasant one. Very patient & likeable guy. Dealership was above average every step of the way. Well done! Fun experience overall. Very pleased.

The sales pitch/test drive/initial paperwork deluge were sadly the only semi-pleasant part of dealing with this dealership. Everything since then has been a disaster in terms of them processing my loan paperwork (an error entirely on their side) and submitting my car for registration in DC (an issue also on their side). I totally understand there will be delays because of COVID or the DC DMV, but despite paying a $799 documentation/admin fee, I have had to persistently follow up to get them to fix their issues, and they have responded with a lack of communication or clear replies. When they do reply (which is only 25% of the time), their answers are a) rude, or b) they do not answer my question, or c) they just refer me to another random person who does a or b. 1. Loan paperwork error: I was pre-approved for the full amount, and did not negotiate the price of the car. It took them 2 weeks to correctly submit the loan paperwork (they wrote the wrong amount on the paperwork vs the sales receipt). My bank contacted them several times, I contacted them several times (they did not reply to emails, when I called I was just sent to random finance people who did not return voicemails). I paid $799 for you to process paperwork, I do not understand how I had to spend hours on hold and finally arrange a telecom between them and my bank to re-submit the write amount. It’s like they didn’t want to get paid. 2. Car registration: At the point of sale, they said they would take care of registering the car in DC. I followed up twice over email to make sure I did not need to do anything and they replied that I did not need to do anything. 3 weeks later, a friend randomly mentioned that I needed an emissions inspection. I followed up with the dealer to check on this, and they were incredibly condescending on the phone and said “of course you do,” despite me having two emails from my sales person saying I did not need to submit any extra paperwork. I am now stuck paying an extra month of private parking ($200) because my registration is delayed. I submitted the paperwork a week ago, and followed up twice asking if they submitted everything for my car registration. The first email did not get a reply. The second email said “we’re working on it” (exact quote), which tells me nothing about the status of if the dealer has sent in the paperwork. I’m fine with delays that are outside of the dealers control, but I do expect there to be responsive and clear communication and basic customer service etiquette, especially if they ask for an $799 admin fee. Ironically, they have been happy to send me a flood of emails asking me to refer them to a friend. I guess I’d consider sending my nemeses who I wish would suffer a rage induced aneurism.

Good experience! I would recommend this place to anyone!

Great customer service and facility was clean and comfortable.

Great service and fair prices every time!

Minus 1 star for long shuttle wait. Otherwise the people there are cool and aren't super boring or too serious. It's not a bad place. I'll give it 4 stars for the people and service on car isn't too bad either. Not sure about the wash. Bf doesn't usually get it washed here. Otherwise nice people.

I would like to share specifically about the service Aaron provided during my visit to AutoNation Honda Dulles. When I arrived, Aaron sought to clearly understand my "above and beyond" dilemna with something I believed to still be under warranty. Upon notification that my Ridgeline was ready for pick-up, Aaron thoroughly explained what I could do to solve the problem on my own. Lastly, when I picked up my vehicle, it just came out of the carwash. What a blessing! Thank you for an excellent service experience!

Richard was amazing he helped me so much. This is my first car and he made this experience wonderful. Everyone who worked there was also amazing they made me feel welcomed. I would definitely go back there to purchase another car someday. I would definitely recommend going there they are amazing.

No complaints about the service. Brad is an awesome service advisor, took care of everything and kept me updated all the time. Only gripe was the strong fume exhaust odor in the waiting area. The smell even went through my Covid mask. Honda service has to be aware of that and provide a safer environment for waiting customers.

تجربتي معهم في البيع ممتازه . يوجد موظف من اليمن اسمه مازن خدوم جدا

Drove an hour to see a car. Confirmed that it was available less than 24 hours ago only to be told it had been sold once I drove out there. Classic bait and switch con. Don’t waste your time, look at other reviews saying the same.

Found a Honda Odyssey for sale. Confirmed by email it was available and made an appointment to see it. Drove an hour to the dealer only to be told it was not available. Classic bait and switch con. Check other reviews, they same the same. Don’t waste your time.

Went in to have my AC fixed. The service techs confirmed the issue would be covered under an extended warranty and were able to have my car fixed earlier than expected. Great experience!

Very pleasant experience buying a car with Wayne Brent.. No pressure buying the vehicle but prepare yourself when the finance manager tries to upsell all the extras, you basically have to sit and listen, just say no like a time share.

I have a conflicting experience from my visit to the service department of Autonation Honda Dulles. They did fix a technical issue, but... My Honda's Bluetooth had compatibility problems with my phone and I came to Autonation to fix this. Their representative sat in the passenger seat and I remained in the driver's seat. He thought that my problem was caused by a non-OEM USB cable that I used for charging the phone. Instead of asking me if I have another cable, he just started looking for it in my glove compartment. This was a total violation of privacy: what if I had some items there that I did not want others to see? (They did fix the Bluetooth issue, that's why I am not giving them one star.)

I financed a car and extended warranty from here about a year ago. The car was totaled and I was eligible to to get my extended warranty refunded as apart of the deal with Autonation Dulles. For the past few weeks I’ve been trying to get in contact with them regarding the status of my extended warranty cancellation/refund and it has been extremely difficult to get a hold of anyone from the finance department. They all seem to be unavailable and too busy to answer my calls or respond to any voicemails I leave. I’m incredibly frustrated with their customer service and wouldn’t recommend anyone in using any of their services in the future. Once they take your money they slip on a pair of dark shades and whip out their walking stick.

The service department especially working with Fawad Hassan has always been a wonderful experience. He is very attentive to the routine services needed for my vehicle.

AutoNation delivered a beginning to end exceptional buying experience. I traveled 40 miles to this dealership as a result of their honest and upfront email communication in responding to my inquiry. Brandon and Larry in sales were true professionals. They listened, answered all of my questions and worked with me to find the appropriate purchase option. I love my new HRV Sport! The positive buying experience continued through to working with the finance team. They were also patient, transparent, willing to answer any and all questions. I'm confident in my buying decision and this was important to the AutoNation team. Well done and thank you all!

Obtained loan, did research, made appointment after finding a automobile I was interested in. Met with sales person and purchased car all within 2 hours. Easy and fast. Recommend them!

Asked a simple question of does the vehicle have a DVD system. Refused to answer the question but wanted my email and phone number. Not very good sales people.

Very bad experience. Bought a new CR-V with them. First they messed up the VIN and everything on auto loan payment, warranty and packages are wrong. Second after having to go back to dealer, they only submit the corrected info but will not follow up with Honda to correct from their side. I was told I was responsible to fix that myself. Third, after two months I bought the car they request me to go back to the dealer again, saying that car title needs rework and need my signature... They corrected the VIN issue. My 6-month maintenance experience was good

I recently had a service appointment. Covid precautions were taken seriously. Appreciated on-going communication to keep me updated on status. Vehicle was returned clean and sanitized. Aaron Ortiz was my service rep and he was awesome!

State inspection was completed on time. Top shelf service staff. All staff members work seamlessly together to process and document the work. Thank you.

Again, another satisfied trip. Bought our vehicle almost two years ago and the service department does a great job.

Very good service and as always Adam comes through every time when my car needs service!

The rep. I dealt with provided feedback on the status of the repair

Appointment for recall on Honda CRV. Quick and efficiently remedied.

Fast, friendly service, took care of my car and me!

I was made an offer, which I accepted. I was told that I had to wait for the vehicle. When the time came. They sold the vehicle to someone else! Knowingly that I was waiting for it. They could not give me an answer on how this happened. Keep an eye out!!!! I wish I could post pictures of the offer. Because I do have it with me!!!

Everyone was extremely helpful! Great Service in a timely manner!

I had an outstanding experience with several service items that needed to be addressed on my car. Oscar was my service rep and he went above and beyond. Beyond his knowledge, courtesy and professionalism, he also interfaced with management on my behalf and was able to negotiate successfully on an issue I had concerns about. Many thanks to the service team and the mechanics who worked on my car to keep me safe on the road. I travel half an hour to see you because of your standard of service. Because of that, I will always remain your loyal customer.

Honda of Dulles is legitimate about their business both professional & honest. I have been visiting their location for years, dating back to previous location in Leesburg to now in Sterling.

Great, fast service. I purchased my Honda CRV at AutoNation and Brad has been my service advisor. He is knowledgeable & friendly & effective.

The service was great! My vehicle was taken at the scheduled time, the wait time was reasonable and Adam (service rep) was fantastic! I highly recommend the AutoNation Honda Dulles service department!

Efficient, friendly, excellent service!

Satisfied. nothing to complain. easy access. Very courteous and attentive.

From pulling in to leaving the experience was great, the service advisor was great wish I had written down his name

needed a new battery and obviously did not have an appointment. I was squeezed in and completed in under 1 1/2 hrs

Mr. Adam was very professional and made me feel at ease while I was waiting for my car to be assessed. I was dealing with Me Adam for the second time in 2 weeks and I was very happy and satisfied with his manner and communication skills. I greatly appreciated his work and knowledge.

Good dealing with Sayed, very pleasant. Sales Manager "Sunny" extremely customer oriented in helping. Great guys to deal with.

What a wonderful experience! I detailed the problem I was having. My service advisor listened to me and understood my concerns. She was experienced, polite, knowledgeable and set my expectations for the time the service would take. The service waiting area was clean and comfortable. I was very impressed with my first visit here and I will be returning for future service needs.

We got a Honda HRV last year and this year picked up a Honda Accord for our daughter. Busy place but very attentive. Great experience. Thank you Sean.

I took my vehicle in for service to get oil change . My car was ready as promised, and the person whom assist at check out was very professional. I would recommend anyone to bring there car for sales and service.

The air conditioning in my 2018 Accord Sport stopped blowing cold air and the temperatures outside were reaching 90 degrees. After some initial internet research identified the problem as a potential leak in my condenser (apparently this is becoming an issue with Hondas of this generation) I contacted AutoNation Honda Dulles and they were able to get my car in within an hour. After diagnosis, they confirmed it was a leaking A/C condenser, which can be a fix easily upwards of $1,000. Fawad at AutoNation notified me that my car was 1 month out of warranty (bought April 2018, serviced May 2021), but informed me that I could request a "goodwill" coverage of the issue from Honda. After some emailing back and forth, Honda agreed to cover the full cost of the condenser replacement. Had Fawad not told me about the availability of the goodwill coverage, I likely would have footed the bill myself. Overall, I couldn't be happier with my experience. Everyone I spoke to was courteous and well-informed. I will be returning to AutoNation for any repairs or service in the future.

I purchased my vehicle at Autonation Honda Dulles and have had all of my service done here. Staff is friendly, service is of high quality and done quickly, and the waiting area is very comfortable. I have never had an issue with the work that was done on my vehicle.

As usual, excellent service at AutoNation Honda Dulles. Service Rep Adam Kearney represents the dealership extremely well and should be commended.

Very Polite and dedicated people. Great Service.

Poor customer service, poor people skills, and overall lack of normal human decency. If someone calls you and emails you, what do you do? You call or email back, not sell a car out from under them and leave them stranded. Overall horrible experience all around at this dealer, but that is not surprising. If they couldn't communicate with a customer over phone, text, or email I guess it is also safe to say they lack the skills to communicate with coworkers as well . Do not shop here they will waste your time.

Always professional - Always ontime

I had the absolute displeasure of trying to work with Richard Kern. I inquired about purchasing a vehicle from them and was given the runaround for over a week. I had to try very hard to get a response from Richard. Then they sold the car as I was talking to Larry Smyth their finance guy. Overall horrible experience, horrible service. Would not recommend 0/10.

I like the used car I purchased, but on test drive, I could detect that there was a slight vibration. Also, the steering wheel was not straight. It had reportedly had an alignment prior to my purchase. I purchase the car and then left the car for them to address the vibration and the steering wheel. Three days later, they indicated that a master mechanic had inspected the car. They didn't say he worked on it, only that he inspected it. I took the car, figuring that they weren't going to do more work on it. I took it for a state inspection, and it failed because of alignment, just as I figured it might. I paid for a new alignment and lo and behold, the steering wheel was straight.

My experience was fine until I got in finance with Mojid and didn't want to purchase the warranty products etc for extra charge and decided to go thru my bank as they offered me a better deal. Mojid then was not as friendly and had a bit of an attitude and was pretty much done with me. I understand he makes money off of selling the warranties etc but I did buy a car with a check for 26 almost 27k from the dealership. Either way I was a paying customer and a potential return customer or could send have sent him referrals but, I don't think so after that treatment. I was not happy with the treatment after not buying the extras offered is my only complaint. The service department writer Alanna has great customer service.

Bradley did a great job in getting this difficult repair completed.

Its very nice experience.

Great experience, Hassan was phenomenal, I had some questions needed clarifications, He was on point. I was completely satisfied

We have bought 3 vehicles from AutoNation Honda Dulles. Always a great experience. We will keep coming back. Thank you.

Great experience at Honda Dulles. Took car in for oil change and a few minor electrical issues. Service rep was outstanding, knowledgeable, and very professional. Work completed in time.

Sold my 2005 Lincoln Navigator and it couldn't have been easier. Great staff too.

Service is well done. My only complaint is that I only had an oil change and tire rotation and I had to wait over 1.5 hours. That seemed like a little too long.

We actually had an enjoyable no-stress experience meeting our sales team and working easily on an affordable deal for our beautiful new car. Thank you !

Fawad Hassan was really helpful and went above and beyond to get my car serviced. Appreciate Autonation Honda for doing excellent job

Took car in for oil change and a few minor electrical issues. Service rep was outstanding, knowledgeable, and very professional. Work completed in time.

I made an appointment for my vehicle when I noticed a vague issue. They checked the vehicle and could not find anything wrong. I appreciated that Brad admitted they did not find an issue but acknowledged that I know how my car drives so believed me. Brad did not push any repairs which was great. He suggested two items which were recommended, which I agreed to, but there were no strong-arm tactics. It was raining when I picked up my vehicle so I greatly appreciated the Service Rep that brought my vehicle in from the lot so I didn't have to go out into the rain - a great final touch to end the appointment.

Went in for oil change, tire rotation & balance and an alignment. I was in and out in about 2 hours. Alanna (service rep) was very polite and thorough in handling the requested services and explaining the alignment results. Also received a car wash!

I had a great experience here and Wayne was truly the best salesman!! It was my first time purchasing a car and he made the process so easy and helped me every step of the way; I’m so grateful to him. When I wasn’t sure what I wanted to do he did not pressure me into buying a car, he told me to come back when I was ready and that’s exactly what I did. So happy to have bought my car here and would recommend this dealership to anyone!

I had a great experience here and Wayne was truly the best salesman!! It was my first time purchasing a car and he made the process so easy and helped me every step of the way; I?m so grateful to him. When I wasn?t sure what I wanted to do he did not pressure me into buying a car, he told me to come back when I was ready and that?s exactly what I did. So happy to have bought my car here and would recommend this dealership to anyone!

Nice waiting room. Adam was awesome!

My service appointment at Autonation Dulles went like a dream. Polite and friendly people. Comfortable waiting area with a decent cup of coffee. I did miss out on the car wash, bc the equipment was down. It happens. All in all, I am totally impressed by this organization.

The service was really great they were friendly and very nice. Aaron my service specialist was great and attentive. He helped us through the whole process and they went above and beyond what they were supposed to do.

Arrived on time appointment. My car was serviced in a timely manner. Sales associates very personable and helpful.

Sebastian was the service writer who take care of us. He was outstanding! Professional, thorough, kind and courteous. He kept us updated throughout the process every step of the way. He helped to make sure we only had things done that were necessary and didn't try to sell us extra work that was unneeded. Sebastian was terrific and the work was done well and on time. Thank you Sebastian and Auto Nation Honda Dulles. Highly recommend.

service very good, on time.

Dropped car for a recall repair. They recommended a couple of fluid changes, one was a completely unnecessary transmission fluid change for $200+, which I had done less than a year ago and barely put any miles since. I recalled too late so it's partly my fault, and completely my fault for trusting a Honda authorized repair shop to recommend a genuine repair. Anyways, called the service center and reached one of the advisors to know why they recommended the transmisson fluid change, he bluntly admitted it wasn't on my Carfax :) Not wanting to accept the lousy excuse , i requested to talk to a service manager, of course he didn't pick up my call, left a VM requesting call back. No response for a couple of days. Tried calling service center couple of times after, in hopes of at least talking to a service advisor or manager. As I expected by this point, no response. After writing an email to the general manager I finally got a call from a service manager who made more lousy excuses on why he didn't call back . He promised to enquire and get back, and that never happened. Totally expected. Seems like just another repair shop with questionable business practices and pathetic customer service.

Superb experience from the moment we drove our vehicle in. There were technicians immediately available to check the car in and start the process. The lead serviceman, Aaron, did a superb job explaining the work to be done and even got the van work competed ahead of schedule! Excellent job all the way around!

My service rep is Adam Kearney. He provides prompt and excellent service that solves whatever I need for my 2015 Honda Accord. He always works with me to provide transportation when needed and promptly notifies me on the progress of the work. He deserves recognition for his excellent work at Autonation Honda.

Always a positive experience servicing my car. They always keep you updated on the progress (I always wait for my car). The service personnel has always gone above and beyond to make service as easy as possible.

They did great job to fix my car because they are really care about my car. They find some problems with my car and informing me right away about my car. I really appreciate them very much. I always go to them if my car have problems. I love their place as waiting room which is very comfortable seat. I love their services.

Thank you Adam. Always a warm greeting when you arrive, explains everything thoroughly and gets you in and out in a timely manner.

Great experience. The crew made it really easy to get in and out without any extra hassle.

Dropped car for a recall repair. They recommended a couple of fluid changes, one was a completely unnecessary transmission fluid change for $200 , which I had done less than a year ago and barely put any miles since. I recalled too late so it's partly my fault, and completely my fault for trusting a Honda authorized repair shop to recommend a genuine repair. Anyways, called the service center and reached one of the advisors to know why they recommended the transmisson fluid change, he bluntly admitted it wasn't on my Carfax :) Not wanting to accept the lousy excuse , i requested to talk to a service manager, of course he didn't pick up my call, left a VM requesting call back. No response for a couple of days. Tried calling service center couple of times after, in hopes of at least talking to a service advisor or manager. As I expected by this point, no response. After writing an email to the general manager I finally got a call from a service manager who made more lousy excuses on why he didn't call back . He promised to enquire and get back, and that never happened. Totally expected. Just another shady repair shop, with pathetic customer service and don't care attitude.

Service was timely and constant communications with me as servicing progressed. Felt confident in cost effectiveness and quick turn-around.

Great experience with AutoNation Honda Dulles again, the facility is new with great coffee drinks and plenty of spread out seating. Internet coupons have saved me a few hundred dollars over the past 10K miles

I went to Honda Dulles to replace my crv's battery. Here are the issues: 1. They suggested to change cabin air filter and fluid because it looks "dirty" and it needs to be changed every 40000 miles 2. They suggested to change differential gasket and fluid because it looks "dirty". I said okay if they look dirty. My car's mileage is 42000. After I went home and checked my maintenance records I realized I changed these two just 6 month ago. And these two do not need to be changed every 6 month. They charged me $250 for something I don't need to fix. 3. Before replacing battery they told me the new battery has 8 years warranty. After they replaced battery, they told me after 3 years they will cover about 60% of the replacement cost.

Great Service! Adam is my Service Manager and is extremely thorough and professional. I appreciate the care he and his team use when servicing my car and when they return it to me.

The service provided by AutoNation Honda Dulles — and particularly by Oscar, my service rep — was top-notch. When it became apparent that the service on my Ridgeline was going to take a bit longer than expected, Oscar arranged a loaner for me and kept me posted on the progress. I definitely recommend them.

Julio Rodriguez did an excellent job servicing my Honda CR-V. I appreciate his good work and recommend him for any future work. Once again Julio Rodriguez did a great job in providing State Inspiration on my CR-V. Thanks for the good work. Fawad Hassan provided good service on my Honda CR-V. I appreciate his personal detail in giving wonderful care. Thanks 🙏🏽 Fawad being friendly and caring person.

I have bought two CRVs at AutoNation Honda Dulles and been extremely satisfied with both the vehicles and the staff at the dealership. I have taken my CRV in for routine maintenance and occasional (rare) repairs to Oscar Castro at Honda Dulles for the last 10 years. They have consistently been straightforward, competent and professional, and have always been totally transparent about what they were doing or planning to do. I plan to continue taking my new CRV there and I hope Oscar will be there for another 10 years.

Aron was friendly and so helpful!!

I had a wonderful experience with my car service. I arrived a little early and was in and out in no time! Great customer service!

As usual I had a great experience. Brad walked me through the scheduled service so I knew what to expect and called to discuss other items of concern with my vehicle, including costs. The work was done in the time promised and it was great.

I have my car serviced at AutoNation of Dulles and everyone I have encountered from the info gal at the front desk to the techs (i.e., Oscar, Fawrad, an ex-employee from the philippines (i forgot his name), they all have been courteous, helpful, knowledgeable.

Very well situated for the Covid-19 crisis. Felt safe and informed about the facility's actions and process under these circumstances.

The sales person knew very little and could not answer many of my questions. I had to ask for the plates to be screwed in after they only put them in partially. Sale rep, offered me a certain price just for a manager to come to me and say that price wasn’t possible. The car I got is nice, the buying experience was very underwhelming.

Purchasing a new car is usually one of the things that I least like to do in life! But the team at AutoNation made every effort to change that. Everything from the COVID precautions being taken to the Sales staff interaction prior to our arrival including getting credit application and approval done. everything was handled with none of the usual pressure which was very much appreciated. all the staff we met at AutoNation were friendly and accommodating of several unusual requests.

Made an appointment to take my new CRV in for its first service (simple oil change and tire rotation) an hour and half latter finally asked what the hold up was? Getting the feeling I was putting them out I was sent to three different people only to find out car had been ready keys were sitting there just didn't bother to tell me? Not sure how long I would have sat there if I would not have pressured them

As always good customer service, prompt courteous and professional.

This dealership has serviced my 2016 Honda Pilot since I purchased it from them new. Appointments are easy to make and they keep you up to date on the progress of the service. Great sales staff and service staff.

Fantastic experience!! AutoNation Honda Dulles made the trade-in/purchase process extremely easy. Before I got to the dealership I had an offer on my trade which was much higher than Carvana, CarMax, etc. Once I got to the dealer I worked with Kevin who was great. Their pricing was very transparent and competitive. I left with a 2021 Accord Sport. Also, I typically don't purchase any add-ons but I did purchase the Honda Care/Maint package specifically because I had such a smooth experience with the dealer.

First service for our daughter's accord hybrid. Efficient, well run business.

Great service experience! Aaron, the service rep, is excellent. He is friendly, courteous and explains everything.

Excellent care from our advisor, Aaron, for regular maintenance.

Excellent service completed in a timely manner.

It was my first time at this AutoNation location and Aaron was so helpful! Got my oil change, multi-point inspection, state inspection and tire rotation done with him!

Sean was a friendly, knowledgeable salesperson. He strived to answer all our questions and demonstrate whatever features we had questions about. All employees that we encountered were friendly and helpful from reception, sales, finance and management.

Our salesman, Wajeeh, was great. He was knowledgable about the Accords I was interested in and did great with tips and tricks for on my way home. I would recommend AutoNation Honda Dulles to anyone looking for a great buying experience.

Great service and customer service. Would recommend this dealership.

The technician rep was good. But the shuttle service is horrible. Looks like the dispatcher and the driver were not interested in their job. This is a great inconvenience and might be one of the reasons for me to take my business elsewhere.

Good service by Joshue . Good car and deal . He was great in providing information and alternatives on prices

Not the dealers issue - took quite awhile to get the part in. The service tec I dealt with was excellent

Service took too long, 6hrs for changing oil. Also no car wash after my service.

Aaron was real helpful , service was quick and efficient , great service from this location, just moved from Savannah GA and was concerned about customer service in a city area but I was really surprised by the customer service here , Thank you Aaron !!

I had a great experience. The sales manager clewrly explained me of everything and it was a pleasant experience while waiting for the service. Extremely very good customer service ,thank you

I purchased my car that I was leasing and everything was done in a blitz. Thanks to Sam Chowdury for being friendly and helping me navigate through the process.

Battery replacement service on 04/20/21- Overall good service, except that they did not dispose my old battery. Instead, they left it on the floor of my back seat, right behind driver seat. We had to dispose it at an auto parts facility that accepts old batteries. After I posted this review, they sent a response asking me to contact them. If they were serious about customer service, they should have called me as they already have my contact number (the review was initiated from the link they sent. So, they have my email,which is tied to my records at the dealership and those records have my phone number). Customer service is just a buzz word for most businesses. Very few companies actually provide excellent customer service.

This was my first experience with routine service at AutoNation. The job was simple: a first-time oil-change, and a checklist once-over. As far as I can tell, everything was performed properly, and the car is running fine. I consider the job too trivial to have earned five stars, but since the routine was done properly, four stars seems appropriate.

Wonderful experience! Mr Fawad Hassan took great care of the car. Auto Nation Dulles has a professional courteous, and knowledgeable staff.

Professional staff, good work

Very professional young man who dealt with me at the desk and coupons available to lessen the cost. Work done well and quickly

I took my car for a repair and they broked the glove box of my car.

No high pressure sales which was quite different from my experience at other dealers. That was really wonderful for a single, older woman. The salesman was very willing to explain all the very new features of a hybrid and patiently answered all my questions. i would recommend going to this dealer when you are looking for a new car.

We received great service from AutoNation Honda Dulles, as always. Thank you to our service advisor Adam for providing great customer service as well!

Good prompt service. Good location, you can walk the WoD while waiting for a repair. Nice waiting room if you like that instead.

My recent service experience at AutoNation Honda Dulles was excellent. Alana Baylor was my service rep and she handled my situation in an outstanding manner. She kept me well informed and got back to me in a timely way. She went above and beyond to handle my situation. She was a pleasure to deal with !

We worked with Alanna and had a good experience getting our key fob replaced. Thank you!

Turned my car in to check my air bag safety notification/light and was told it was nothing and that it went away. As soon as I parked my car when I got home it was back on. The customer service of the workers was nice as well as the taxi service to and from my home and that's why I give it a three star.

I needed a new key since mine was about to break. Estimated wait was 1 hour, the job was completed in much less time!

My experience at AutoNation Honda Dulles was very pleasant. The salesman, James Quaye, was very knowledgeable of the Honda products and served me very well. I got exactly what I wanted in a car with no hassles. The salesman was very professional and proficient.

Actually, 4 1/2 Stars, Purchased an 08 Linc MKZ. Fernando was my salesman. He was excellent. Even provided me a courtesy drop-off/pickup ride after the purchase. I've bought and sold many a vehicles via private sales and from dealers. I recommend AutoNation highly if you're an experienced or inexperienced buyer. Oh, I'm deducting 1/2 Star only because the actual purchase took longer than usual and it's only because they had buyers before me.

AutoNation Honda has consistently provided fantastic service on my 2019 Honda Insight, and this time I took advantage of their concierge service and it saved me 5 hours! Everyone I interacted with was pleasant and helpful - such a great dealer and great service department.

Amazing service from start to finish. There was an issue with my vehicles warranty and they worked to make it right. Valet service made this convenient as well

My experience at AutoNation was great. My sales representative was Wayne Brent and his customer service was wonderful. Typically car shopping can be stressful. I can feel the pressure that they try to get you to buy from them. But here at AutoNation it was very laid back. Wayne made sure to explain all the different options I had and was not pushy about selling a car to me. He made me feel like there was no obligation and that if I was interested to let him know what I wanted and he would do his best to meet my needs. So just overall a pleasure to work with. Even after I was done purchasing my car, any follow up questions I had he assisted me with. I would recommend trading and buying from AutoNation, they really made the process easy.

For me this is a first at this dealership. My sales person Brandon was very efficient, professional, and great to deal with. The showroom was clean and well laid out. The Honda Hatchback was exactly what I was looking for. The downside came when it was time to close out the purchase. I did not realize it would take 2 and a half hours plus, to close out. I was extremely surprised how paper heavy the process was, reminded me of a house settlement. With so much automation and technology advances out there I am sure AutoNation can look to automate! Four Stars overall.

Aaron, our service representative takes great care of our CR-V's and gives us very helpful tips on how best to keep the vehicle prepped for different seasons.

Absolutely great service as always! Dulles Honda is our preferred shop

Sabastian has helped me in the past and this time as well. He is professional, knowledgeable and very helpful. Plus he seems to be a very honest employee. I will return to your dealership to have my car maintained. Thank you!!

Wonderful experience purchasing a 2021 Accord. Staff was extremely helpful, professional, and attentive.

Ortiz and fawad provided excellent customer service

My husband and I have used AutoNaition for our last 3 or 4 Honda purchases. Everything is done with efficiency and in a positive and professional manner. We couldn't be more please, which is why we keep going back!

I had a great experience!

Came into the dealership with a tire issue. Bob , our service advisor, was excellent in getting the technician to find a small leak in the tire. Luckily the tire could be plugged and i was on my way. Bob was great and i would definitely recommend him if you want to get your issue resolved quickly and efficiently. Great service and the price for the repair was very reasonable.

AutoNation was a pleasure to work with. I received prompt email response to my online inquiry, the sales associate was knowledgeable and efficient, and helped speed up my trade-in via online application. All in all, buying my 2016 Honda Fit EX took about 2 hours end to end in store because of how efficient and responsive the sales associate was via email. The experience was straightforward and relaxed. I couldn't be happier with the process. And I love my car. ;) 5/22/2020 Update! AutoNation Dulles continues to be a pleasure to work with. Maintenance has been a breeze. The service technicians and mechanics are knowledgeable, are good about communicating pros/cons of their services (can this be done now, how long will this last, etc). They are also excellent at explaining the cost and pricing of different options, and get the service done quickly. I come away feeling confident and assured that I can make an informed decision, and again it's a relaxed and straightforward experience. And I love my car. :)

Great Services.

Poor customer service from Service department. Service adviser was rude and was very condescending. They just lost a valued customer due to service advisors attitude.

After 100,000 miles in my ‘19 Insight it’s time for some maintenance. Aaron was Great! Helped with a recall and cooling system flush. Job was quick and affordable and definitely not something I wanted to handle in my driveway. Solid recommendation for the group!

Service provided was amazingly friendly and helpful

We serviced our Honda Odyssey using the valet service. The car was picked on time early morning and delivered back by lunch time at no cost. Excellent customer service. Enjoying the Honda experience.

Adam at AutoNation Honda Dulles was an amazing service rep and ensured that my car was serviced appropriately and found ways to minimize the expense without minimize quality. I purchased my car at this location 7 years ago and take it there for all engine maintenance. I have always had great service and this time was particularly exceptional.

Always top notch service. Be it buying a vehicle or their service department.

Perfect service and got me in and out in a faster time than they quoted me. Very pleased, as always.

Brad at Dulles Auto Nation, always provide an outstanding service.

Completely satisfactory. Reasonable cost. Everyone courteous and pleasant.

Always good experience

Brad Burch is an excellent service advisor. He should be promoted to a managerial role. We drive from a long way to have our cars serviced at AutoNation because of Brad?s knowledge and advice on keeping our cars running.

Xavier was very pleasant to work with. The process was fast and smooth.

they do good work but for the price they want, you would think they could vacuum and maybe quick wash of the car

I brought my 2018 accord in for regular maintenance in February 2021 and they had to do a system reset for a recall that I was not aware of. I waited there for 4 hours due to the reset. The next day the ACC stopped working while using it and a few other errors came up. Typically this resolved itself when I turn the car off and turn it on again but this time it stayed off. It never came back on and I didn’t have time to bring it back to the dealership right away so I brought back it back today. 6 hours later they call and tell me the ACC not working has nothing to do with the system reset they did and they need to take off the front bumper to look and see what’s wrong and it’s going to cost $135. Complete BS. Why should I pay when it worked before you did the reset? Why isn’t that covered? If it never got reset my ACC would still work. Now I can’t even set normal cruise control because it’s all through the adaptive system. Very disappointed with the service I’ve received from this dealership.

was not pleased with service this time for safety recall; waiting time was not adhered to, had additional repairs following service advisors recommendations and vehicle was not cleaned as it usually is, would not call it a 5 star review, more like 3 stars.

He helped be know what needs to be done to keep car working good.

Mr Sebstain Arnaz was my advisor at the service center. He explained everything really well and overall made my experience a pleasant one.

Always an excellent experience. I bought the car there and have used this dealer for all my service since. They have always done an excellent job. I waited for the vehicle and the waiting area was comfortable and quiet. Service completed on time and the explanation of the car's status was thorough and complete. Totally happy.

GREAT SERVICE! VERY PLEASED OVERALL......

Good, prompt service.

Dealership took a deposit from me on a car over the phone and sold it to another buyer the same day! Ethics mean nothing to these guys...

Clean, great customer service and they take of my Pilot very well, every time.

Me brindaron excelente servicio

It was time for a service after a long road trip. Scheduling was easy, Adam met me right on time and the service was performed reliably on time. We added an all-wheel alignment on his advice. The alignment revealed some need for adjustments so was useful.

fast and efficient

I recently purchased a 2013 Ford Expedition from Autonation Honda. After owning the vehicle for a month there was a major brake in one of the cylinders causing me to have the vehicle towed back to the dealership. They provided me a loaner car, shipped the truck over to Sheehy Ford for repairs. Thank God the vehicle was under warranty and returned in a week and a few running great. If someone had suggested it I would have never bought a Ford from a Honda dealership but great service goes beyond the brand of vehicle.Great job Autonation Honda!

As a first time car buyer, I was a little nervous of the whole “sharky salesman” atmosphere you hear about at dealerships. Boy, was my experience the opposite of that! Justin was my salesman and he was wonderful. I had a specific car in mind when I went in, he was patient with me and very friendly. He didn’t make me feel pressured to buy or try to upsell me on anything. We even chatted about our dogs while we waited for the financing guy, Steven, (who was also very helpful!) to work his magic. I ended up buying the ‘09 Honda CR-V I went in looking for. If all dealerships and salesmen were this great, car buying would be a lot less stressful for people. Keep up the great work!

AutoNation Dulles is the Best. We consolidated both cars under them due to the buying experience on the 1st Honda. Additionally, and what really keeps us coming back is Adam in the Service Department. He's great. Never have we been up-sold or pressured into the extra add ons that a lot of Dealerships try to clip you with. If you're looking for a good buying experience and wanting a place that will work with you on getting after care for your car, give AutoNation Dulles a chance.

This is the absolutely the worst place to take your car for maintenance. They broke our grill on our Civic and then tried to claim our car was in an accident and had been repainted. So they refused to fix it. The sales manager said he would get back to me on getting a resolution and haven’t heard back from him either. I took the car to two other places to ensure the car wasn’t damaged before I bought it new and they both independently said the car has original paint. They remarked it looks like someone laid across the front working on the engine and broke the plastic in the grill. The service representative tried to tell me a rock chip on the bumper is why it was not seated properly, which was part of the issue from a tech leaning on the car...right...a rock did it. This same car previously had a defect in the passenger front seat where the manufacturer failed to fill the seat up with hard foam to fill in the right side of the seat. They tried to blame it on us until I pressed them and they finally admitted it happens some times. Took 6 weeks to get fixed. They are special over Honda Auto Nation at Dulles. Beware they lie and don’t take responsibility for their actions.

Consistent superior service at AN Honda of Dulles. The service advisor, Adam Kearney, is always ready to address any and all concerns or questions and delivers as promised.

It was a good experience, car dropped and took less than 5 minutes for the paperwork, received a call when the work was completed and it took less than 15 minutes to get the car, it was even washed. Good service

Kyle did an excellent job.

In for service. Mr. Fawad was very helpful. Went quite well.

They were very good in handling everything involved with the request. Excellent customer service.

Absolutely love the vehicle I purchased!!!! We did have a minor hiccup prior to taking the vehicle off the lot, but they offered us a rental for 4 days while the issue was resolved.

Our Salesperson, Sam Chowdhury, was great. We knew the car we were purchasing and wanted a quick purchase process. Sam picked up on that quickly and was able to adapt to our needs. The only negative was the Finance experience which was disappointing. Despite requests (and agreement) to remove a charge on the invoice and paperwork, the charge remained. Finance said they’d cut a check for the difference upon completion, so we signed paperwork. Went to leave and when we inquired about the check, was told we wouldn’t get a check. The difference would “likely” be applied to the principal with the bank at some time “when all the paperwork cleared.” At that point it seemed like shady business practice.

Adam saw that my vehicle was well taken care of in a timely manner. He?s very knowledgeable and answered a few questions I had. I Feel confident when I bring my car to him.

Service was timely and well managed.

Extremely patient and professional sales team. Finance department was easy to work with and broke down our options clearly so we could make a sound decision.

Excellent service with Honda in Ashburn Va as always

Submitted paperwork for a car didn’t hear back then sold the car out from under me. I had offered to pay for and everything Bad place

Good service, friendly staff.

Best buying experience and outstanding customers service. Sean is a talented sales representative. Gets a perfect score for customer service. Alana is a excellent service department agent. During my visits she was very attentive and knowledge. Best dealership to purchase and service your vehicle. I pass two Honda dealership when heading here. They are worth the 45 min drive.

Car was ready earlier than promised. Customer service rep Alanna was very courteous and gave me a full rundown of the services performed. Customer waiting area is spacious and comfortable, great coffee! Overall great service experience and I would highly recommend taking your Honda to Dulles for servicing!

Excellent and good customer service . Hopefully continue to help the customer trust.

Was having issues with my car?s breaks, but didn?t know what was wrong. Took it to them for a look and an oil change. They zeroed in on it, and while some parts needed replacing, quoted a reasonable price at a discount and got the job done the same day. Great customer service by Alanna and the technicians.

I am not sure if they did the tire rotation - because the tire that did not have the cover is still on the right rear. Car wash was terrible.

Prompt, courteous and professional in all regards. Especially appreciated the shuttle service.

Excellent service from Service Advisor Adam Kearney.

I scheduled an appointment online to take my vehicle for a safety recall. I have not used this dealership before and to be honest I hesitate taking my vehicles to any dealerships as they alway seem to rip you off. I made the appointment for 10am and got there right at 10. I drove into the service lane, waited a few minutes not knowing how their service process works. I didn’t see any of the service advisors attempt to help me so I got out of the vehicle. No one seen to care that I was there let alone offer help. I approached Jorge I think his name was. I said good morning and he said someone will be with you shortly. He didn’t seem to be doing anything but I can’t speak for him. I waited and waited until about 15-20 minutes later someone came and asked if I needed help. I told him I had made an appointment and I was there to get a safety recall done on my vehicle. He took some information from me and called Aaron out and said are you going to write this customer up or should I do it. Aaron came from across the service lane and said I’ll take it from here. Aaron showed no customer service was so ever but at least put me in the system to get my car fixed. I asked him how long it was going to take and he said about 90 minutes. I told him I was going to go back to work but to please call me so I can pick up the vehicle. He verified my phone number and say I will call you once it’s completed. 3 hours went by and I didn’t get any calls so I decided to call to get an update before heading over. Sure enough no one answered my called. I got a ride to the dealership and decided to wait in the lounge assuming it was almost ready. I waited in the lounge for about 25 minutes. I got up and went to the service lane to get an update. As I was walking I saw my vehicle parked by the rear of the service lane. I asked Alanna if she could please help by giving me an update on the status of my vehicle. She was rude and had no customer service what’s so ever. She said my vehicle was still being repaired. I asked if she knew how long it was going to take and she said she didn’t know. I said well who know because I need to get back to work and I was told it would only take 90 minutes and yet it’s been over 3 hours. She seem upset, I asked to speak to the manager. I went back to the waiting lounge and waited for another 10 minutes. Aaron the service advisor who took my information in the morning came in and said your vehicle is ready. This has got to be one of the worst experience ever and the reason why I don’t like going to the dealership. Everyone at the service department showed zero interest in the customers. They were all seating at their desk pretending they didn’t see you. Worst customer service ever. I will make sure my family and friends never visits this location.

Sebastian assisted me with the services I needed for my car. He was helpful in explaining what was needed and even help with a discount applied to the total cost of my service. I appreciated that!

If I have to choose one word to describe my recent experience with Justin Duke, Sales Consultant from AutoNation Honda Dulles, it would be “quick”. Justin is very helpful and polite sales person, as well as very professional in explaining all features of the 2021 Honda CR-V EX-L. Justin always responded promptly to my requests and answered all my questions. He even went extra steps to make sure that there were no issues before we leave the dealership with our new car. Justin and Garret Reich (Sales Manager) listened and understood my car’s requirements and my “out-of-the-door” price (car cost, tax, tag, and fees). Garret was able to quickly obtain the management to approve my price. My final price (out-of-the-door cost) was exactly what we agreed upon without any last-minute surprises. The entire AutoNation Honda at Dulles team (Justin Duke, Garret Reich and Fady Mowad) made the car buying process very quick and easy. I would definitely do business with Justin and the AutoNation Honda Dulles team again in the future and would recommend AutoNation Honda if you want a great deal on a car without any stress.

I?m a Honda girl! I upgraded my accord to a CRV after my son was born?figured I would need the extra space. And boy did I need the extra space! But now he has gotten so darn big - along with and sports, friends and carpooling (plus the new dog)...I realized I needed an immediate upgrade to a Pilot. I went in to the dealership just to window shop never wanting to purchase that day? But my salesman, Sam, did such an amazing job showing me the pilot and I was so impressed with all the added safety features the pilot had to offer that I walked out with a new car! I would highly recommend Dulles auto nation, Sam, and the pilot!

Car was checked for service required. Service was performed quickly and efficiently.

Efficient and friendly service! Waiting time shorter than projected.

Excellent service. Long time customer. Always very pleased with the service.

Sayed Wajid, Sales Consultant, was fantastic, knowledgeable, respectful, and kind. I was very impressed with his professionalism. This part of the purchasing process was great. After selecting the car I wanted to purchase, I was sent to Finance where the consultant was knowledgeable, but impatient and disrespectful. I lost count of the times I was talked over and interrupted while I was speaking. I felt rushed through the process. I would recommend the dealership, but would not recommend the finance consultant.

Very experienced and professional in their service. Would recommend the staff for its care.

Every time I bring my Honda for repairs I know, that the service department always will do an outstanding job. Adam Kerney takes care of my Honda as if it was his own. Thank you AutoNation for many years of service/support.

Everything was great. Didn't wait too long. Will continue using this service.

Everyone at Honda Dulles is always helpful and friendly.

Adam and his service team provided outstanding service -- they are my "go to" team! Prompt and personable greeting, thorough examination of service record and current needs for my 2018 Honda CRV, and most professional service. I have been a Dulles AutoNation customer since the beginning and will faithfully continue in the future. Thank you! Thank you! Thank you!

The ease of making appointment was excellent. No wait my vehicle was taken for service immediately. All work - service and repairs were performed great and I was fully informed by Brad my service advisor of any additional cost prior to the repair being started. Thank you.

Making the appointment to have my car serviced was very easy. Sebastian that was over seeing my service kept in contact with me as to what the car needed with recommendations.

Upon arrival I was greeted by name even before introducing myself. Check in was quick. Everything was explained up front. Check out was smooth , vehicle was clean inside and out. Aaron was great!

Service manager is top notch! Presented all maintenance options up front.

In for recall work. I was happy with the service I received - quick check in, wait time as expected, quick check out. No complaints.

Got the car I needed and wanted for the price I wanted. They did a good job.

Fawad Hassan, service advisor provides excellent customer service and answered all if my questions promptly.

Our associate was David. He was very informative,professional,, knowledgeable, and patient. Great experience!

Great job. Advisor told me about 90 minutes and it was done on time with only one item on each car. This was for my Safety Inspection.

Great service from the team, well done to Sebastian and the others .

Excellent. Reasonable prices. Work completed on time and they honored a coupon from a previous visit when the pets are not available.

If you schedule service on line, be sure to select a service reps name. I did not (selecting any service rep was ok), and was left in the middle of the service bay unattended after I arrived. In addition to the oil change, I asked that the automatic cruise control be checked, as it was not operational. I was told at check out, that it was working as designed. I?m sure it was not tested. Maybe obtaining service late in the day is a bad idea... My car entered the service bay when complete (which was a good thing). But then 1/2 hour went by until my service rep could be found. I had an Acura before I purchased this Honda. I would suggest this Honda location go take a few lessons from their sister organization in Chantilly, to learn how to run their shop.

Wonderful experience. Everybody, especially the salesman, were very professional and helpful. Clean and friendly environment. I strongly recommend this dealership to anyone who wants to buy a Honda.

I recently turned in my Civic and leased a CR-V. Sean was extremely helpful and made the whole process easy. I love my new CR-V! I get compliments every time I drive it. This is my third lease from this location. AutoNation Honda Dulles is the best!

Regular Honda CRV Maintenance. The adviser was very professional and friendly.

Run?do not walk?to AutoNation Sterling if you want a successful and satisfying car-buying experience!

I am amazed at how efficient and professional the service staff during my service appointment

I have used Auto Nation Honda to service my cars since 2013 as well as to trade in my Odyssey when I bought my CR/V. I have always been pleased with my dealings with them. During the pandemic they picked up & delivered.

Richard Francisco, who took care of me twice on two separate days within a week, was very professional, efficient, and courteous. He thoroughly and clearly explained all the work to be performed and returned my vehicle to me within the estimated timeframe. Richard deserves full marks for the outstanding service!

Not quite in and out but on a recall service, I was greatly surprised to be out in about an hour.

Adam Kearney and the Service Crew @ AutoNation of Honda Dulles are amazing! I've been going there for many years now (Honda Element and Honda CR-V), and they are always sincere and transparent regarding the service my Honda needs!

Great customer service. I highly recommend the dealership and Senior Sales Consultant, Wayne Brent.

Alana was great. The facility was clean. The repairs did not take too long.

I love AutoNation Honda Dulles. Exceptional service from the service team. Especially, Fawad Hassan who goes above and beyond each time I bring my car in. This is my fifth Honda vehicle - safest car and SUV ever!

My service manager went above and beyond to secure a critical part for my car. He communicated often and booked an appointment for me as soon as the part arrived.

I always have my car serviced here. Adam is always my advisor and I trust him completely. Always friendly and honest.

I purchased my Honda at AutoNationa and have taken it there for service for almost 5 years. They are always pleasant and helpful in explaining exactly what is being done. They do not seem to perform any services that are not needed at the time. My car is left clean when I pick it up.

Easy check in, great service, work completed early, $20 off coupon, what could be better!?

Oscar my service rep was great. Work performed flawlessly.

horrible I purchased a vehicle that no one knew about. The sales person told me he would fix the issue of the tire light being on but he left for the day in the middle of the sale and nothing was takin care of. I took the vehicle to Auto Nation of Bethesda they saw the y vehicle needed brakes rotors and tires. I was not given new tires as needed but they did change the brakes. Now I have to fight to get the tires changed when the tires are clearly no good. This is an issue that was told to the dealership before i took possession of the vehicle not after so it should be fixed

Great service always!! Service department keeps you updated on anything needed for your vehicle

I purchased my car at Auto Nation Honda. I love my car. It is so reliable. This has been the very best car I have ever owned. The service techs and advisors really care about your car and that you are satisfied.

Had Great experience with Oscar, no attempt to force additional repairs or service during the visit unlike some other places.

Had Great experience with Oscar, no attempt to force additional repairs or service during the visit unlike some other places.

Professional in every respect

Kevin was awesome to work with, he didn?t try to sell me the top model, he listened to what was important to me and what was not. Also, Mojib in finance made sure I received a great rate and got the monthly payment in my comfort zone.

The staff and technicians always provide excellent customer service!

Waited a while for someone to come an attend to me.

Great staff, personal and friendly service. I got a great deal too!

Great experience working with Brad to get my vehicle fixed and road ready.

Adam, my service advisor, was very friendly and helpful. My car service was completed ahead of the estimated time.

Go and ask Jorge the sales person if you want to get a better deal.

Sales person Jorge is really genuine person. Not like a typical salesman

I came to Honda for recall and oil change my customer care rap.was Mr.Adam I was very pleased to see him very professional in his field ,his customer service was also amazing .

As always, service was great.. My customer service Rep, Bradley, was also wonderful.

Sales person Jorge is a good genuine guy explain you all the details and negotiable. No pressure

Great customer service and fellow up!!

1st time customer, brought in Honda Accord for recall item. Service advisors were fast, courteous, and kept me informed. Dealership very clean. I will be back for future service and sales.

Alanna was very professional, i will surely look for her next time

Awesome service as always!!!! Would recommend to everyone

Great Service. We love the customer service and technical assistance we get from Auto Nation Dulles. The operation s very organized. Our vehicle was in and out the same day covering 5 recalls and 2 other services. Great service. Thank you!

Everyone I worked with was nice, helpful and accommodating!

Initially, the first representative I met with upon arrival, indicated that to spite what the letter from Honda indicated, (which was that the was a recall that would be free to the owner), that there may be a cost to repair this. However, once the car was taken to the back garage, I did get a sense that it was going to be covered by the recall. The car was returned within one hour, recall was repaired and the car was washed. I felt good about my visit.

Pretty quick service time. In and out and service agent worked with me for a coupon I provided.

The black girl in service was very helpful and I felt welcomed

I purchased my Honda CR-V at this dealership and I have at it serviced there over the 9 years I have owned it. I go back because of the outstanding customer service I have received during each of those visits. My advisor Adam is the consummate professional and helped me out on more than one occasion. I will continue to have my Hondas serviced there.

I was pleased with the service. Maybe be uncle was ready in a short amount of time and reasonable

In a 6 year old Accord with a dead battery, parked 1/2 mile from the dealership in freezing rain with groceries in the trunk. Sebastian, the service manager came out to the car with a portable battery charger, jumped the battery so we could drive back to the dealership and replace the battery. Half frozen wife very grateful.

Well run, pleasant, efficient. Good price, better than most local dealers.

Good services , nice people ..

Scott Barrowclough, my salesman, is totally professional in every way. Superb customer service and rates a "10" in every category.

Great care Taken by Service Advisor- Alanna Baylor. for my Honda CRV

I am happy with the quality of the dealer's service.

Never given bad advice on service requirements. Price for services are reasonable compared to non-dealer shops.

We had a great experience purchasing a car from Autonation Honda.

I had a oil change. The service agent is knowledgeable Good Service.

Went to diagnose dashboard warnings on my car. Fuel injectors were going bad. AutoNation provided excellent service by taking care of the parts and the labor, as Fuel Injectors were still under warranty which I didn't know.

Oscar was very efficient got assigned quickly. Then was even to do some last minute request very quickly.

i like auto nation thay give me good service

Outstanding Experience From First Contact to Vehicle Delivery. This was my first experience with AutoNation Honda Dulles and my eight overall car buying experience (5th new car). Without question, this is the best experience I have ever had. We were in the market for a minivan and wanted to test drive the Odyssey. We showed up at nearly closing time midweek and our family of five was greeted warmly by Fernando, his manager (Sonny), and Anne (the front of facility coordination specialist). Fernando was more than happy to provide a detailed explanation of the vehicle and options and walk us through answers to every question you can imagine. He was extremely knowledgeable, responsive and kind. We weren’t ready to buy that night and Fernando and Sonny completely respected that and did not try any high pressure tactics. After putting in a lot of research and getting many quotes, we contacted Sonny with a challenge. We wanted a specific color exterior and interior version of the Odyssey Touring edition and wanted it for the best overall price that we had received. There were only 3 of these vehicles left in the mid Atlantic region (this was verified by another dealer). Without any hesitation and with a positive attitude, Sonny asked for a half hour to see if he could pull it off. He used his connections and was able to convince a competitor that they had not previously done business with to make this happen and then provided the vehicle at the best price (by other dealer’s accounts this was an “insanely great” price). He could not have been any kinder in doing so. We came in and finalized the deal with Fernando who was exceptionally sweet to our children throughout and always caring for their well being and keeping them from boredom (as was Anne). Now on to signing the paperwork and financing. In my experience, typically this is the point where I find most good car buying experiences go bad and where dealers try to recoup any negotiated losses. I cannot recall the gentleman’s name (who had been so busy that he hadn’t eaten all day) but he could not have been kinder, more patient, and transparent in finalizing the paperwork and enabling an affordable extended warranty purchase for us. I asked to see every detail just to make sure there weren’t any “mistakes” and he helped me walk through all with a smile the entire time. Exceptional customer service focus from beginning to end. The manager Sonny kept checking on us throughout the process to make sure we were doing okay as well. Honestly, I doubt I will ever have a car buying experience this good ever again as every other experience pales in comparison but I will never buy a Honda from anyone other than these folks. The good folks at AutoNation Honda Dulles could not have done a better job from start to finish. Perfectly executed and a model for how all dealers who want to establish customer loyalty should operate. Extremely grateful to the team for their work and care on our behalf!

Like Always, Very Satisfy at Honda AutoNation. I am already recommended a friend of mine at Honda AutoNation. ThankYou

They tell you want need to be done on your vehicle and the waiting time is bearable

Very positive experience buying a new CRV here. Our salesperson (Justin) was very knowledgeable and a pleasure to deal with, going above and beyond by staying almost 2 hours past his end of shift to explain and demonstrate all the features in our new car. Very different atmosphere here than at some of the independent dealers around town. No games & no pressure, just very straightforward negotiations and friendly staff. Highly recommended.

Great service and Fawad, my service manager, was outstanding.

Fawad was courteous and helpful, even washed my car! Excellent service!

Alanna performed a wonderful job. She took care of my car and I from start to finish. Thank you so much!

I brought our 2020 van in for recalls and a mirror issue back in September 2020. I was told that I needed a new mirror and they will order it and I didn't get a call nor an update from them. I called on numerous occasions and was told that there was no status and until I called in a frustrated way in February, and the part manager finally gave me a mirror that was scheduled to be returned to Honda from another customer. I will not utilize this facility for future services.

Service is excellent. I work with Adam Kaerney exclusively. Adam has been at this dealership for a long time and he takes care of his customers. This is a big reason why I do most of my car business at Dulles Honda. On the sales side it’s Wayne Brett. Another long time employee that gets things done for his customers. We have purchased three vehicles, new and used, using Wayne as the salesperson. Together, they make a great team and I’ve acknowledged this through several letters to the dealership.

It was a quick turn around. Coupon was honored. B17 service was done.

I bought a used car recently from an owner that was servicing the car at AutoNation. They handled the change of accounts, inspected the car, gave it a nice wash, and serviced it all within a few hours. I was able to get an appointment easily online.

Great service and nice staff 👌

Edmond was polite and professional. He explained to me what service needed to be done and how long it was going to take.

Great service! Sebastian was able to explain the repairs and kept us informed on a timeline of repairs. So pleased we were able to get the problem diagnosed and repaired in a timely fashion.

Went in for the latest oil change and it went flawlessly! Appreciated the quick check in process, great communication by Sebastian and timeliness of the visit.

Quick service, polite service staff.

They have only one word for all your doubts and query's and it is . SORRY

Quality and fast service.

I got my car oil changed. Aaron was my advisor, he was very polite, great customer service, he called me and explained everything to me and when my car was ready he sent the curtesy shuttle to pick me up since I mentioned it to him that I need a ride to pick up my car.

Picked up my car and delivered it back home by evening, Repaired and ready to go. Even washed it before delivering. Great service from Adam and the team!

They are fast and advise if they meet a problem

AutoNation Honda was the easiest car dealership I have ever done business with. I leased a 2020 CRV EX and I love it love love it. Kudos to Sam who helped me through the process.

They are always courteous, professional, and get my car done in a timely manner. I have been a customer for about 10 yeasts and plan to continue being one.

Scheduled recall repair and maintenance check. In and out in under estimated time. Always receive great service.

Excellent service team - Very happy with the service provided at this dealership.

I had to wait longer than expected but it was worth the wait. The young lady took real good care of the service on my car. She was very knowledgeable and proficient. She was efficient that I will ask for her again.

I purchased my Honda Hrv from autonation Dulles back in 2016 and I have always brought my vehicle in for oil changes and whatever service was needed. They always have provided great service. I drop the car off and was always ready when promised. Great customer service at this location.

Great experience getting car repairs. I would bring back my pilot to this service department anytime.

Patrick was very knowledgeable. He answered all my questions about the CR-V Hybrid and demonstrated the technology and safety features. When we discussed pricing he found me a deal on a higher trim 2020 model that fit my budget. He wasn't pushy. It was my best buying experience by far. The contract & financial person was also very professional and helpful. I highly recommend Patrick Liu and the Honda Automation Dulles.

As always, they provided great service for my vehicle. They explained why the check engine light came on and what was needed to correct it. They didn't talk down to me when they explained the issue which I greatly appreciated. They needed my vehicle overnight so provided a loaner vehicle without issue. My car was ready the next day and, knock on wood, it has been working very well. They made the service area and waiting area socially distant and it felt safe. Another positive experience!

This was a great car buying experience! Thank you AutoNation Honda!

Found a price on a car that was acceptable truecar. Went to the dealership and they didn’t want to honor the their offer. This stealership changed the offer online but my wife saved the ad on her phone. Then they tried to double charge on freight. Busted them on that and they tried to pick an argument and claim that I threatened them. What jerks!!!! Went to another stealership and bought a better car for $1000 less. Don’t waste your time with these bozos because they just want to screw you over.

Nice staff, efficient shop. Can't ask for much more.

Great team that worked magic to get me into the vehicle I wanted. Would recommend to all.

Great service team... helpful and professional. Thanks!

Customer service rep did a good job explaining the various maintenance codes that pop up.

Bought a new car. First they messed up the VIN with another car. Then they cannot fix it in my auto loan, warranty and maintenance package. After two months, they found some issue with the title and want me to go back to dealer once again... If you have a couple of days of vacation time to spend on fixing you new car info, waiting on the line to get through a phone call on behalf of your dealer then yeah...

Is great to be able to have the service on an Acura at a Honda dealer. Same quality service for a better price. They also did a good performing repairs under warranty for our Honda vehicle

Making appointment is very easy. The service and responses are timely. During the maintenance, Mr. Adam was professional and good with communication. He made everything clear and transparent to me.

Fawad was my service manager and he was so pleasant and helpful! I was met as soon as I pulled in and he quickly sent my car to be serviced. It did not take long before he came back out to let me know what was needed. Completing the service transaction was seamless and quick.

I took my Honda Pilot 2WD 2015 for a maintenance. The best part was the customer service from Fawad, he really went above and beyond my expectations. Fair cost, and great recommendations. Thank you guys.

I bought a 2016 Dodge Challenger scat pack RT.. it drives beautiful. Will definitely come back for my second car.

I bought a 2016 Dodge Challenger scat pack RT.. it drives beautiful. Will definitely come back for my second car.

I brought my car to AutoNation Honda Dulles for repairs. FAWAD HASSAN was the assigned advisor. Never met the guy before, but he was extremely helpful and patient to answer all my questions. I was impressed by the 'out of the way' attitude and professionalism demonstrated by Fawad.

Scheduled a safety inspection and regular maintenance. Service was fast. Car was cleaned. Great job..

Friendliness of the staff

Love coming to this Honda for my car service. They are good about time! Waiting room great my daughter loves the face that they have great snacks

Excellent service . Adam my advisor is very efficient and professional. My car was done on the spot time I needed it. Thank you and your staff for your great customer services .

First of all please fix your scheduling on line . I put in the right info but when I get to the service department to drop off I am asked questions that have already been taken care of such as telephone # email ect ect . I should be able to sign the paper and leave . I had to spend 10 minutes getting my phone # just right ! Then when I ask for specific repairs I am then called with 10 other repairs that need to be fixed EVERY TIME . Just put it on your paperwork. If I want anything else done I will call you . This is always a problem and usually gets out of hand . I was not yelling when I called to check if my vehicle was done and ready to pick up ! I was just returning your missed phone call . You have never really heard me yell and if so you would know . I just want to get in and out without trouble is that too much to ask for ? If so I will go elsewhere. Or just fix my car myself in a parking lot or a friends yard and save myself from the hassle of being told this that and the other needs to be fixed . I am not rich and I don’t want to pay your fees for something that doesn’t need to be fixed right away .

Good experience and knowledgeable people. I will return for service in the future.

Repairs were good except I had to replace my key due to it not being able to open the doors remotely. The new key does not slide in the key slot smoothly. I am using my old key to start the car.

Excellent Service. Friendly approach. I like the way the service was completed on time.

Good Service, well prepared for the pandemic! Efficient servicing the car. Only one small problem: Originally an 8:45 appt.; it got changed to a 9 am appt., Got there a few minutes early (as usual), nobody manning the input desk. Just took a few minutes (5 or so) for someone to help the customer and start the paperwork.

Always great service ! Aaron, my service Rep knows my car and insures we get what we need

This review is for service- excellent service but did take awhile for completion. They did extras such as washing car!

I would ensure wait times for oil changes are more accurate

Aaron in service went above and beyond to fix an administrative issue with my warranty. I was trying with no success and he stepped in and got it resolved. He is always helpful, kind and efficient during my service appointments.

Patrick Lou is a fantastic sales consultant at Auto Nation who walked us through every aspects of our new car and ensure that we find our dream car at the right price. We will definitely refer our friends and family here!

Great! Customer service provided by rep. My Honda CRV warrantee was expired two weeks ago but they were able to help me and replace the bad part without charging me.

Their customer service writer agent Adam was top notch. Other people in service writers are suspect (like Fawad) in their motivations and apparently think we owe them some service for coming to them for repairs. I?ve gone only to use genuine Honda parts, which I believe I get. Be wary of the phrase ?...if it were my car...if it were my wife?s car...? Buying a car there is very sketchy, their Sales manager seems focused on the fast sell- almost stereotyping of the car salesman characterization one would have of such a role.

Great service, always. Brad Burch takes great care of me and always delivers.

Great customer experience! Everyone was extremely helpful and walked me through everything.

Found a price on a car that was acceptable truecar. Went to the dealership and they didn’t want to honor the their offer. This stealership changed the offer online but my wife saved the ad on her phone. Then they tried to double charge on freight. Busted them on that and they tried to pick an argument and claim that I threatened them. What jerks!!!! Went to another stealership and bought a better car for $1000 less. Don’t waste your time with these bozos because they just want to screw you over.

Purchased a used 2016 Camaro for my son and our sales representative Justin was great. We scheduled a test drive due to COVID-19 AND Justin called to set the date and time, made sure the car was clean and ready when we arrived. He was very knowledgeable, professional and courteous.

Adam is my service advisor and is very customer oriented. He solved two issues from a service call within a half-hour. For the most part, the service team was professional and got the work done properly snd efficiently.

Great experience. Friendly and professional staff.

They knock it out of the park! Great purchase experience always followed by fabulous customer service and maintenance. Adam rocks the maintenance service department!!!

The service at Honda was great

Good experience. Oscar Castro was my service advisor and he was very upfront and gave me accurate description of work and time estimate so I could plan my day. Thank you.

I used their service department for a Honda recall. They were extremely professional and did a great job. I was impressed by my service advisor and his knowledge. I would go back there again.

Excelente servicio muy pacientes y comunicativos. Tratando de cubrir mi expectativa.

Great experience! They were efficient and the entire staff was nice. They worked to get me a great deal and explained everything thoroughly. Definitely recommend!

We had a transmission issue on our 2015 Civic and were concerned that we might need a new transmission is a car a few months out of warranty. Turns out the problem was just a faulty sensor that was causing an issue. The service coordinator did a great job of listening to our description of the issue and getting us a diagnosis quickly from the technician. They provided online and pay over the phone options to minimize our time in the service center as well. Great experience!

Great, easy, pleasant, and quick auto service experience. Wish it was always this painless. Thanks Sebastian.

As always a courteous and service as desired. The rep took note of all my concerns and attended to them and explained back to me

Great place to buy, sell or trade an old or new car.

The salesperson was ?new? and used this excuse, after the sale, to justify the inaccuracies she used to make the sale. Then, within three months, I was back in the shop not once but THREE TIMES for the same problem (and they still have my car now so who knows when/if it?ll be resolved). The bright spot was Alanna, my service advisor. We started off on the wrong foot but she figured that out and then bent over backward to alleviate some of my frustrations.

We always get great service from this dealership and they are always timely in their service.

We had a wonderful experience here. The seller, Justin, was very kind and helpful. The price of the car was great and everything ran smoothly with finances and all other aspects involved. I would definitely recommend this dealership!

Provided a shuttle for drop off and pick up. washed the car once service was done.

The agent was very polite and professional. He went out of his way to help

I bought honda civic hatchback ex from autonation dulles honda showroom. My dealer Wajeeh sarwar provides me very good service. He give us a test drive and explain each and everything in depth. He is an excellent person. I really enjoyed the service overall.

The service was excellent and my service rep Alana was amazing. She made sure that I was informed on all aspects of me service. Alana was friendly to speak with. During the pandemic it is nerve racking meeting with people face to face. Honda had all the PPE protocols in place which made the visit les stressful.

We had an amazing experience at AutoNation Honda Dulles. We had a great sales consultant Kourosh Fani. With his expertise we were able to choose a best car which is excellent for my need.

I would highly recommend Auto Nation Honda Dulles & Fawad Hassan for the friendly & knowledgeable way they have treated me over the years. Fawad explained any repairs needed but did not pressure me to do them immediately.

I like going to AutoNation. Adam is great he explains everything very well. He was able to get both my cars in for service and it was super quick. Thanks!

Oscar Castro was very thorough in providing this information necessary to have my car serviced.

Called to get an appt for state inspection. Customer service was polite and able to give me my desired timeframe. Got there about 15 minutes earlier for my appointment. I was promptly addressed and told to wait in the waiting area. The state inspection was complete within the hour and I was a happy customer.

I have previously been happy with service here, but recently had my CRV worked on and am angry and disappointed that in the middle of a nasty Covid19 surge, and specific state health guidelines, the management did not not take wearing of masks seriously. About half of the employees had masks on their desks, or hanging below their chins. They guy who checked me out merely held his mask in front of his face while typing with his other hand. When I asked about this at the front desk, and pointed to some examples, I was told that employees not talking to customers do not need to wear masks. I won't be coming back.

This is a very reliable dealer and service shop. I have never had a bad experience or problem with my vehicles related to service work that was done. I own a Honda and a Acura and take both to this shop. The service advisor is very informative about what will be done and never tries to pressure me into repair work that can wait but he wants to make sure I know about a problem to better plan for the work in the future.

Alanna Baylor Provided an excellent service, thanks

Good service in for routine auto service ??- routine maintenance

I worked with car salesman Fadi who was excellent. He found me a Honda Odyssey w specs that was very difficult to find and at the lowest price. I was pressed for time since I had a 1 day old newborn so Fadi expediated the entire process then delivered the car the next day after everything was ready. I checked with 7 other places in our area and across the nation and this was the best price and easiest process. I highly recommend them!

Clean and great repair! Fast and reasonably price.

We walked in at 8:30pm and by 9:00pm had a deal. Richard had everything set and ready to go the next day for us . Simplicity was great as was the customer service by our salesman.

very friendly and helpful!! perfect!! I am definitely going back!

This is a highly unreliable auto shop. I wouldn’t trust them with things other than may be oil changes. I had an extended warranty on my AC Condenser because my Civic JD manufacturing defect. When I took it to AutoNation they kept the car for the whole day and at the end conveniently said the issue was with compressor and not condenser for which I had to pay 1200 dollars. The next day I took my car to another dealership and they confirmed that they be issues was in fact with condenser and the compressor was just fine. They checked it after filling my AC system with Freon. The fact that AutoNation didn’t even fill Freon tells me they didn’t even bother to do the diagnosis properly. In the end I spent 0 dollars with Ourisman and got my AC fixed under warranty. AutoNation has lost my trust.

Rodriguez was very helpful. Whole process of dropping of the car for the re-calls and servicing was very smooth.

Service was friendly and professional. Purchasing was quick and easy. And the price was substantially cheaper for a MUCH lower mileage car that was the same model at the Carmax next door!