Recent Reviews from AutoNation Honda Dulles

I have had my little Honda since 1993 and have always had it serviced by Auto Nation. I have found their service exceptional. I plan to keep driving my little Honda and will take it to Auto Nation for any service needs in the future.

Both Fawad and Aaron were wonderful to work with and I highly recommend Sterling location to get your service/repair done. Very personable and you can tell they really care about their customers!

I had a very good experience with my recent car purchase at Honda Dulles 2 days ago.Mazen Aleryani definitely made it possible.He is so professional,caring and friendly.He not only did his job but did more than his job. A wow experience.Very patient even though I kept him for 4 hours to find the right option and what car I really want to go home with...So much great things to say but not enough space...James Quaye in Finance Department is another man that made it happen for me to be able to pick the right and worth it protection plan..All I need to do is put gas in my car and drive. Sincere guy,professional,friendly and always have a smile.....Last person I want to thank is Josue who took the time to go over the features of my new car before I drove home.Honda Dulles wont be the same without these guys..On top of the great staff,location is neat,cozy and organized...I also have been doing services for my previous Hondas in this location and always a great one.What else I can ask for.Definitely recommending this location for buying,selling and for car services...Awesome place to do business with.BTW I so love my new Honda Accord 2021,pearly white,so elegant.....perfect car for me.So happy with it...:-)

Richard and the AutoNation team were very kind and helpful during my recall service. Always very quick and easy.

A professional staff that wants their customer to leave happy.

Aaron was awesome! Great customer service.

Worst sales experience I've had. It was a used car and i shared with sales person my concerns if this that should be corrected. Now these were minor so never thought much of it being rectified. It would take a week of going back and forth before 1 of the two issues was resolved. Thanks to the service department whom ALWAYS come through as I've used them for years. The service team did their best to deal with what a the sales person really didn't care about. I'm guessing it's be do the least for the sale.

Richard is amazing. Understand the need, very customer humble person. This is the first time I am happy with AutoNation Service department. He is very valuable to organization

Since my husband went into a nursing home with dementia, I have had to take over the responsibilities of car maintenance. After my last visit for an oil change, I have decided to adopt the policy of waiting on all suggested recommendations that are not of an urgent nature. It seems somewhat certain to me that most of these recommendations might be spaced a little further apart than one is encouraged to think. Staff is friendly

Had a recall that was stated for 2hr repair time, Aaron got me our of there in 30mins..highly recommended for anyone looking to get anything done in little time.

Hassan went above and beyond by emailing Honda headquarters, in order to have our AC compressor replacement covered 90% on our 2017 Honda Civic. Thanks Hassan!

Slow service with excuses for delays. I am not a fan of this dealer.

Their treatment of their customers is as one would expect from a business who values their customers. I was treated with respect and courtesy all through my warranty service . Also, Adam was very helpful and eager to be of assistance. I’d definitely use this dealership again.

Thank you for the great service!

Bad experience full of lies, fake promises and greed. At the end of the day they couldn’t deliver on their promise to repair my car that has a warranty. Instead making a bunch of fake arguments telling me that there was nothing wrong with it. Its “normal” for the transmission to have issues. Or as Dave Wallace puts it. “Its all within the parameters” Oh hey Hassan worry more about being honest than the result of the Hond survey so you don’t lose money. As your technician told me. Thats all you care about.

Made an appointment with Autonation honda in Dulles va. When I got there they did not have my appointment and Oscar Castro said that they were issues with the system and that is why they did not have my appointment. He then asked was I dropping off the car because it was going to take over 3 hours since I was not on their schedule! He was aggressive and rude in the way he handle this and placed blame on “the system “ Will go to tysons honda. More professional

Good service.! Service advisor Fawns Hassan very helpful

My first Honda and love it! Great experience and service.

Brad provided wonderful customer service. I had questions beyond my service appointment, regarding technical issues and he made sure I had complete understanding before I left. AutoNation Honda Dulles will be my new service center and I will always ask for Brad.

Oil change completed. AC recall that had been completed was rechecked and was quickly repaired. This was accomplished due to the sharp eyed mechanic. The AC issue was a unscheduled repair that Aaron Oftiz worked frantically to pull off. I got my car back in perfect working order. Thank you . It is great to see and work with team at " AutoHonda Nation

Let me start off by saying Richard Kern (our salesman) was fantastic! He spent hours with us as we had to trade in two cars and purchase two. He made the car buying process very simple and easy. He was super patient, spent a lot of time walking us through the car options and guided us along the way to the perfect Pilot and CR-V. He honestly spent hours in person and via text with us and was always very prompt in his response time as well as his knowledge in the whole process eased our minds. My wife fell in love with the CRV on the showroom floor and Richard somehow made her dream of owning a brand new car a reality. If you’re in the market for a Honda or any used car for that matter contact Richard and I can ensure you he will be patient and will battle for the best deal on your behalf. Thank you Richard and Staff at Autonation for going above and beyond! Ben & Gretchen Hill

Inquired about a used Lexus. Communication was instant and I had an appointment the next day. Justin was great to work with. He answered all questions about the maintenance of the car and gave me the time and space to make my decision without any pressure. Price of the car was fair, therefore , I saved time not having to go back and forth, which is never fun. Overall, I had a great experience and walked away with a great car. Anyone looking for a used or a brand new Honda should go their way.

Please ask for Sam, he is the best! He is amazing and makes the process of buying car really smooth. He went above and beyond in getting the exact car my daughter wanted as her first car. The process was stress free and pleasant. Sam was very friendly, thorough, knowledgeable, respectful, and listened to what my daughter wanted. This is exactly the interaction a 16 year old could learn from. She walked out a happy first car owner and her parents appreciated the great customer service! Thank you, Sam!

My service provider (Adam) always bends over backwards to insure I get the best service at a reasonable price. It's that personal touch that keeps me coming back.

Aaron, was excellent. He took care of my car and kept me updated clearly on the issues and deliver the fix on time. Just perfect and I greatly appreciate it.

I've purchased a car from here and it has been the WORST service EVER! I worked with Sayed Wajid and it was horrible! After purchasing my car I let my sales associate know there were problems that were covered under the warranty, it took forever for me to even get an appointment. I had to threaten to give the car back for me to be helped properly. My temp tags expired, after Sayed told me that he put in my things for my tags, tags and registration contacted me stating that he didnt. The customer service from the entire staff was shockingly bad. The only person that attempted to assist me was Alana in the service department. She is probably the only good thing from this location. I would HIGHLY recommend you take your money else were! Somewhere where they value their paying customers!

Excellent service again, with an unplanned visit when my "yellow wrench light" came on.

Wayne has been our go to guy for 8 years! He’s a great guy and works hard to get it done for you. Would recommend Wayne any day !! Jamie

Brought my 2016 Civic in for an oil change & to get my AC fixed. Fawad did an exceptional job with such speedy delivery & the best customer service. My AC is working great now & I was not overcharged. Great service!

Alanna did a terrific job with the service of my cars!

Great experience--

Executive Summary: Avoid this dealership. They don’t set expectations properly and waste your time. We lost the second set of keys for our Honda Odyssey and were leaving on extended vacation. So I called on a Tuesday to scheduled an appointment. They didn’t have the key in stock, but told me if I brought the minivan in on Thursday or Friday they’d have it. Appointment was for 8:30am Friday. I was early. I was told it would be 30 minutes. Around 30 minutes later, I was told they ordered the correct key fob, but not the actual key. I was told I could bring the minivan back at noon or leave it. I decided to leave it. I thought I could get a ride home, but that fell through and thought I’d wait in their lobby. After about an hour, a woman announced a shuttle to Herndon. I didn’t realize this was an option, so asked if I could get a ride. I was told I couldn’t even though the shuttle was dropping off a passenger a couple blocks from my house and would’ve gladly walked. I was told I needed to coordinate a ride with my service advisor. At noon, I asked if the minivan was done. No, but they had the part. 12:45 just another 30 minutes. 1:07 spare key for minivan is done. Key fob unlocks doors. Hallelujah. 1:21 We’ve finished paperwork. I start running my errands and on a whim try the key. It won’t go in the lock. So I drive back to the dealership. Show the service advisor the problem. He tried the key, it won’t go in for him either. A mechanic comes out, throws his weight behind the key and forced it into the lock. The service advisor cringes. I ask if I need to bring a hammer with me to get the key in the lock and the mechanic says it just needs to go in and out of the lock a few times to wear it down. At 2:07, I roll out of the dealership for the final time with my new spare Odyssey key. I blame Honda for charging a fortune for a replacement and requiring a new key be programmed at the dealership. I had an appointment and was told this was a 30 minute fix, yet it took nearly 5+ hours and shot my day to hell.

The salesperson was great and very knowledgeable about the car. I would highly recommend buying a car here again.

I was pleased with the dealership and the salesperson. My only complaint was that it took 4 hours to close a cash deal. That amazed me it took so long.

Great service friendly and professional personnel from all at Autonation Honda Dulles. Aaron made my service easy and explained my service to me. Great job !

This was by far, the best experience I've ever had at a car dealership! These folks really know how to treat a customer. In particular, Fady, the sales rep who helped me choose my car, should get an award for exemplary customer service in every way: Fady is knowledgeable, efficient, patient, and kind! No pressure tactics, just plain good service. Thank you, Fady and Auto Nation of Dulles!

Excellent advice, quick and perfect service

My husband and I took my Pilot in for an oil change. Fawad and his team members have all been consistently helpful and pleasant. I appreciate the quality service.

a day agoNEW Amazing experience with Mr Fawad. Not only did he give an accurate timeline. I am very happy 😊

I was there for my Honda Pilot black edition sale but before signing I told salesmen after SVA sold I need uber how pay uber he told me Honda dealer not pay salesmen told I pay from my pocket but when everything done then salesmen told I am not payvfor Uber . He is laying in Honda dealer starting.

They were very professional, efficient and explained every thing. Fawad was great he didn’t mine at all he was filling for another service consultant.

AutoNation has been maintaining my vehicle since 2016. They provide excellent service on a consistent basis.

Amazing experience with Mr Fawad. Not only did he give an accurate timeline to the time it would take for the service to complete, he performed free checks as the car was nearing 100k, and provided recommended services to keep the car running for the next 100k. Also, without hesitation, he accepted the competitor’s coupon and applied it on service. Highly recommend Autonation Honda and Mr Fawad for honest service.

So I have both positive and negative to say about my last two visits here. Am still unsure whether I will buy a Honda to replace my Hyundai however based on the Service interactions, so take everything for what you will below. Car was brought in June 26 with diag code implying bad crank sensor and dead battery as I had to jump start 2x just to get it to Sterling. I explicitly requested once told of the bad crank sensor to also check the alternator as I had to drive up to Plymouth, MA the next day to settle my late Mother's affairs and estate belongings, so wanted to make sure the car was good to go. Positives: 1. On both visit requests dating to late June (26th?) as well as July 12-13, they were able to accommodate the request for service nearly same day. 2. Service tech within the garage worked with me on the second visit to quickly turn-around a quote for an alternator replacement similar to what I was able to get with just one phone call to a competitor vs. the initial quote which then allowed me to keep service and warranty for parts with the dealership. 3. Timetables given to fix service were average. On the second visit I brought in the car on July 12th at 3pm, was told to give techs time to dismantle crank sensor to see if that was reason for led "check charging system" message so to await a call on July 13 for status. At July 13, 9am, received call indicating alternator was bad, in working things thru, finally gave go-ahead to replace alternator at 10:50am, but work wasn't done until 6:50pm. 4. The service techs were very patient and understanding. I worked with both Fawad and Aaron who were both also understanding of my frustration with the fact that the alternator was just fine per their techs 3 weeks ago, so very hard to believe it just went magically bad over that course of time. So I will give kudos to both of them for continually working with me to resolution. Negatives: 1. The alternator on the first visit was supposedly good draw/amp. I drove the car up next day, but also noticed after battery replacement, that when the car turned off, none of the interior lights would come on. Due to more urgent matters, I moved this inconvenience to backburner. 2. July 12, "Check charging system" notice appears, car still sounding like it's idling VERY low when starting in the morning as well. Get in and then told bad alternator, even though drew perfectly fine not even 3 weeks prior. Understanding there's no diag code for bad alternator, normally the alternator doesn't go from good to bad within 2 weeks with normal driving and just the one road trip in which the car wasn't used for charging but the phones for Waze. 3. Was told the interior lights appear to have blown a fuse (potentially during battery replacement?) in which even a new bulb wasn't working per service tech, implying then $165 parts plus 30 min. labor to fix the problem. I passed on this, but again, the lights were working fine just before the battery died on June 26th. 4. The original quote for alternator replacement for 2013 Honda Odyssey was $1,025. I told them to hold off till I called for a quote. The first place I called (not a quote for rebuilt core or anything) was for $760 (includes taxes, etc.). I tried calling Honda back 3x within 5 min. of their original call and couldn't get thru. I tried calling the service tech directly 2x and reached vmail, and then the main line to transfer to any service tech and got IVR both times. I literally got into the car and drove 15 min. to then tell them to give car back unless they can meet roughly the quote I was presented. Only after this and then a manager approval for discount could I get $800. It shouldn't have to get to this point, just period. 5. I was expecting alternator replacement to finish up around 4pm given okay on July 13th at 10:50am to do to the work, I came back at 5:30 since no callback and indicated i was going to wait there as I needed the car period that day. 6:50pm the service tech got me to let me know work was completed. Hope this helps!

Excellent service. My customer service host, Allana, was helpful, informative and knowledgeable. The service was done faster than the estimated.time. I was informed every step of the way. I used the Shuttle server and both drivers were courteous and professional. I will continue to use AutoNation Honda.

I went to have a safety inspection and oil change. I was very disappointed with the staff. When I arrived, I was ignored by multiple staff members. No one greets the customers or offers any direction. I had never been to this location before and I was not aware of the propper procedures. When I was finally seen to check in my car, I reviewed the services I wanted and asked for a quote. The attendant replied with an attitude and said "for what?". I simply replied by letting him know I would like a quote for the services that would be performed on my car. When I came back to pick, up I was ignored again. They also wanted almost $600 to replace two brakes. I was able to get two quotes for half that price from Firestone and from my local mechanic. Don't waste your time here. The Chantilly location is much better.

Soon after the multi point inspection is done after the AC lines are replaced on Thursday evening, within a day battery went dead. It’s a big surprise to me. Though I was on a trip the service agent told me to come on Monday even after I said I need to travel back on Sunday. I could get finally the battery replaced after lot of discussion. I felt very bad about the customer service.

Had to do online appointment since no one called me back. Other than that great service.

They seem to not know what they’re doing they took a small problem and made it a large problem I ended up have to fix it myself I tried to give them business to help the local economy

My battery died which was discovered on Saturday of my return home from vacation. Took it in after a jump and they were able to replace the battery and have me on the way in a few hours! Nicely done and thank you!!

I have been coming to Autonation for years to have our cars serviced. this last visit was the worst experience that i have ever had. i dropped my car there the night before my service appointment the next day at 8:30 am. i called at 2:30 pm to see how things were going because i needed my car back to get to work. i was told that they were very busy and they needed another hour or so to complete the work. i hadn’t t heard back at 5pm so i called and was told my car was done they were just waiting on a car to come and get me. very frustrated i got my son to drive me to pick up my car. i was ignored by my service tech while i was standing at his desk. the tech next him said “ you have people waiting to be checked out and he yelled back “ i am busy on the phone!”after 20 min of waiting the tech at the service desk next to the one i was waiting for apologized and checked me out. when i went to leave i asked the service tech to the left of the waiting area door if i could have a business card for the manager and he looked straight at me and then started a conversation with another employee. before i left i asked him his name and with a smirk on his face he pointed to his name tag. i was in tears all evening. i used to recommend AutoNation Honda to all of my patients, family and friends. What has happened?!!!!

The service is great since the beginning, very professional staff and no surprises!!! (Extra charges). I will definitely recommend this place for service your vehicle!!

My experience with AutoNation Honda was nothing short of great! As a woman, and a sales manager myself, I look for cues in which I’m being treated fairly and professionally. That was my experience from start to finish. My sales specialist, Richard, went out of his way to personalize my experience. When I showed up with my entire family, he asked my kids about their day and remembered that my husband had mentioned we would be coming from a 4th of July parade so he asked about that. When I let him know we’d be test driving a competitor vehicle, he encouraged it and gave me his card so that I could contact him once I knew for sure what I wanted. Richard and team worked with our timeline when we came back and were flexible in helping me finalize the sale while working around personal commitments for the day. It went a long way for me to be respected and communicated with as I was the ultimate purchaser, not my husband. We will gladly be coming back to AutoNation Honda when our family needs a vehicle again!

Very pleasant experience, my requirement was attended to my full satisfaction by service advisor Fawad

It was almost nostalgic, going in to obtain service at AutoNation Honda, after the last seventeen months of craziness. I was pleasantly aware of how smoothly and well everything was handled, from making an appointment to having the service done well and in a timely manor. Thank you, Fawad & Crew!

Fair, competent, friendly staff. No hassle. Clean facility. Alana is FANTASTIC!

Great personalized customer service "Ask for Adam

Richard ant the whole team at Autonation were wonderful to work with! All my questions were answered and my CRV was returned to manufacturer specifications, it was like I bought a brand new car! Thank you all!!!!!

Job was well done!

AutoNation Honda Dulles provided me exception customer support. When another dealership sold a car they had agreed to hold for me I was in quite the bind. I reached out to AutoNation and they were able to quickly find a vehicle that met my needs. Everyone was very friendly, professional, and the more than accommodating.

Thank you AutoNation Honda Dulles for always taking great care of me. I want to thank Jorge and Brian for always going above and beyond. Highly recommended!!

Great place to buy a car and get serviced

Sorry, I missed sending a verbal response. As always, Brad was most helpful - everything from the great shuttle service, answering questions, and pleasant personnel. Thank you!

I was there to have a check up. I was waited on promptly and courteously. Service great, had transmission work done and was quoted too high per rep so I was given a 15% discount. I always have a great experience @ Honda of Dulles. This 2018 CRV is my third and have had years of wonderful service on all three cars.

Great customer service and couldn't ask for a better advisor. Adam Kearney was extremely helpful, kind, and informative. Wouldn't take or trust my Honda CR-Z to anyone else. No pressure - easy, peasy!

Brad provided an excellent service ! Overall the entire experience on the first maintenance service for my 2020 Passport was great 👍🏼 I also have to mention, I am very impressed with Dylan one of the assistants in the service dept. I had a couple of questions on pairing my iPhone contacts and also some settings and Dylan was very accommodating.

Sales department is very helpful. Very busy, very clean and friendly atmosphere.

I brought my crv in for service on 7/2/21. The service I received from Xavier Chiqulilo was excellent. He was knowledgeable and courteous. He explained what services needed to be performed. I informed him that I had another appointment and needed to be finished by 12 noon. Xavier said he would try to make sure the service was completed by then. About one hour later he came to tell me the service would be complete by noon. This experience was very satisfactory and will definitely return for the next service.

I had a positive experience here. The team didn't put pressure on me to buy, and let me take my time. I worked with Justin Duke, who was very helpful and patient. I found their prices to be better than Carmax and Carvana. They also gave me a great trade-in value for my old car. If you're a Honda person, I'd recommend this dealer over the other ones in the area.

We spent 2 1/2 hrs waiting for an oil change after making an appointment and telling them we had to wait. In addition, I had asked that the tires not be rotated, but they were and they charged me for rotating them. Finally gave me a credit, but I don't plan on going back. This is all after I had bought my last car from them and had had it serviced there for 7 years.

The staff was great!!👍 I got my dream car and I’m so super excited!! Nobody jacked the price up and Because I live in Baltimore the management helped me finalize the sale in one day!! I give this place 5 stars and a kiss!!💥💥💥💥💥😘

Mr. Fernando Lobo was very knowledgeable and helped us find the HR- V we wanted. Transaction was seamless and fast. Mr. Fady was very diligent throughout the closing process. Would highly recommend getting your next vehicle through AutoNation Dulles!

I had a very positive experience having my car serviced here. Everyone was very professional and my car was serviced as agreed upon in a timely manner and without any pressure to receive additional services. Highly recommend.

Service Advisor very nice and didn't push me to get things that I didn't want or need done. Accepted another dealer's coupon. It took over 2 hours for an oil change and inspection, even tho I had an appointment.

Yesterday I went to Honda Dulles and met Xavier in service He made everything go smoothly and finished my issue in half hour thank you so much for this positive experience as it my first time 😊

I won’t be taking my car here anymore.

The Advisor to whom i was assigned felt rushing even at 11 am. I dint feel like i was being serviced. I was closely watching how other advisors were treating customers and i felt i was assigned to the wrong one right from the start. He dint take enough time to explain me whats with the maintenance code. That apart once the multipoint inspection was done, we need advisors to guide us if the faults r to be treated with immediate attention or it can wait. Instead he took 5 secs and threw off some numbers. I felt like i needed to know everything about car next time i step into any off dealerships. Finally i left with disappointment. By the way, car wash was pathetic.

I've had our cars serviced at AutoNation a few times and they've always given me first class treatment. I highly recommend them.

Laid back attitude! For the first timers, they won’t explain anything. Took the car, gave a card with code. Waited for 4 hours and still nothing. When approached they did not even start service! Asked to come back again, but went ahead (as I already wasted so many hours)! Went to manager Jorge at services to raise complaint or report! He has such a laid back attitude! Doesn’t really bother about what you say. Asking “if now, are they attending?” That’s it. 4 freaking hours of sitting without any resolution or update. Pathetic. Also coffee machine malfunction, Incase u need some!

Make SURE you get the extension of your service associate - I knew mine's name but not his number. Or get a cell number. Else, you may be lost in the Phone Tree as I was. When they failed to call me and advise my car was ready, I called every ten minutes for over an hour and could not reach a human except in Sales, who just dumped me back into the automated phone tree. Press 1 for service. Press 2 to speak to a service associate... round and round to the same dead end. Didn't want to make the 40 minute drive (one way) only to learn I couldn't get my car. My wife finally got a human around 630pm to express frustration with the communication breakdown. Finally got a call back at 650pm and fortunately had time to make the drive in before closing at 8pm.

Great Service from Sean Eager. Love me new 2021 Passport!

Honda Dulles truly cares about their customer. They take the time to properly evaluate your vehicle and offer feedback that is easy to understand. I had my car serviced recently and they were very efficient. Pricing is reasonable, but service is top notch! The manager, David Wallace, was extremely helpful. I would encourage anyone to consider Honda Dulles to service and purchase a vehicle.

That receptionist is so helpful I think her name was Angela. I will buy my next car there super friendly

Great Service! They worked with me to get the car I wanted at the desired price. Ask for Wayne when you go!

Overall great experience. The market isn’t so great at the moment to purchase a new vehicle, but everyone helped me get the best deal.

Matthew made the HRV purchase process easy. No pressure, and excellent professionalism. I suggest you buy your next Honda at AutoNation Honda Dulles, on a week day when it is not so busy.

Buying the car was a great experience, but the service department was not, so i gave them 3 stars, when you make a appointment for oil change they don't tell you its going to be over an 90 min wait, plus when you mark on the form you don't want a car wash it comes out wet, and a scratch you didn't notice before. So i wasn't to happy about the service experience

I was given a car that was not ready to be released. The car shimmied slightly and my mechanic told me that there was probably an issue with the front axles and he said the transmission shifted a little rough at the higher speeds. I was told by the salesman the car had not been processed and so I asked if the axles and transmission could be serviced and the 250 mile 5 day guarantee could be given from the day the processing was completed the nanagement was not willing to work with me and I was given back my trade in. Left kind of a bitter taste in my mouth. So I don't think i will go back.

We leased a 2016 Civic from these folks. Very good experience; no pressure, all encounters were pleasant. They made it easy and gave us a price considerably lower than we expected. We liked working with James Nuyen, our salesman, very much. If you are thinking about a Honda, we strongly recommend AutoNation Dulles.

Nice work and a reasonable price.

Always excellent service at Honda Dulles.

Great experience. Knowledgeable service advisor. My car was repaired in a professional manner to my satisfaction.

Consistently good service.

Information provided on-line about the vehicle purchased was very good in making a decision to schedule an appointment for a test drive. Mazan and Justin were very good providing additional information during the test drive. Additional questions we had about the vehicle were addressed with "Mo" in the service department. Very positive experience in the purchase of a vehicle.

Autonation Dulles Honda consistently does a great job servicing my two Honda vehicles with terrific quality, promptness, and price point. I’d especially like to thank and recognize Adam Kearney for always providing outstanding customer service — he listens carefully, provides helpful customer-oriented suggestions, communicates well and provides regular updates throughout the visit, and conducts himself very courteously and professionally.

I stopped at AutoNation Honda on 22 June 2021 when my headlights were not working. Xavier helped me and was wonderful. He listened to the issues and even helped me with a loaner since he was not sure how involved the repair would be. I was beyond thrilled when he called back a short time to say I just needed new bulbs and I could pick up my car. He said the during the routine inspection that the Tech suggested I have my wipers replaced. I want to thank Xavier and the Tech for getting my car back to me so fast and so easily.

I live in Maryland and bought a Honda from Autonation in Dulles. It is inconvenient to make the drive for the services under warranty, yet, once I get there, the team is efficient, courteous and sincerely care about their customers. Thank you for providing great service and taking care of your customers.

Last week I went in to this Honda location as I always go due to its proximity to home. This time was for my state inspection and vehicle emissions test. I was a bit back and forth not sure what I needed to do as I recently moved from Texas, but Alanna Baylor helped me through the whole experience and was very patient with me and my indecisiveness. I appreciate her professionalism, patience, and constant updates she provided me via text as my car's status changed. Excellent experience!

Oscar was great in getting my car serviced !

Great service on my new CRV-Hybrid which I purchased there. very timely and a great value.

Excelente

The service department at AutoNation Honda Dulles takes excellent care of its customers. I was less than 6 months outside of my warranty and was anxious about having to pay for an expensive repair so soon after purchasing the car and with extremely low mileage. The service department manager took the time to meet with me in person; and Aaron was my hero in advocating for me in getting my repair covered under warranty. He absolutely made my day!

We had a great experience buying the new Honda at Autonation. We live close to the dealership. Every visit was a pleasant experience. We worked with Kumar and Hadi and they answered all of our questions and provided really great customer service. I highly recommend this dealership.

great service and very helpful staff

Aaron, the agent helped me with the Servicing of the car. He is knowledgeable. I am highly satisfied with his performance.

Auto Nation of Dullus did a wonderful job on my 2012 Honda Accord. The Service was 4 hours, however the Service department were very professional and they kept me informed as to the progress of my repair. They are 4 stars.

Brad was great. Always a pleasure dealing with your dealership. Brad’s professionalism was very much appreciated

It was our first time buying a Honda vehicle, our salesman, Travon, was great. Finance was easy and we are very happy with our Odyssey.

Changing my review for this dealership. Might be more of a specific Honda issue but very unhappy with our car. Multiple issues with the technology and not even a year old.

Once again, my Advisor, Adam was professional, polite, patient, and answered all my questions. I highly recommend you ask for Adam to be your Advisor. Adam is also reliable, and well organized.

Friendly, efficient, courteous, and complete service. Had the oil changed after the car was sitting idle for almost a year during the pandemic. Also found out that there was a software upgrade needed for the CVT which was done at no charge.

What a great experience! I took my car in to pass the in state inspection and everything went well. Aaron was a great advisor informing me what my car needed for my safety. Thank you Aaron and Honda AutoNation.

Visit was for a recall item. Drop off was professional and quick. Pick up was an unprofessionally long wait with little indication of a pick up process.

I had my 16 year old Honda Mini-Van serviced and they took care of all my car needs. They communicated exactly what service was required and the potential cost.

This dealership stepped up and took responsibility to aid their long-time customer -- me -- when a technicality was preventing a warranty from being honored for a set of tires. The General manager, Aaron Spicer, was efficient and honest. Bravo!

The service was done well and within the time they said. Very nice person Alina as service agent. She was knowledgeable and answered my questions.

Richard Kern the sales consultant who sold us the Honda Civic was Very helpful and attended to our needs. We never felt pressured or rushed and was an overall pleasant experience.

Helpful, concise. Service may take more or less time than predicted. Helps if you have a discount coupon.

Great experience with. They provided with the service I expected .

Adam is wonderful and is one of the best service reps I have ever worked with

Thank you; the recall service and the oil change was faster than i anticipated. Appreciate it

Garrett was great. He paid attention to my requests and had everything ready when I walked in. Was very professional, addressed all my questions. Worked with me and the dealership staff to make sure all the moving parts meshed smoothly. Matched a competing price, got my new grad and other discounts, did a test drive, arranged financing, prepped the car for delivery, and handed me my keys. I walked in to the dealer at 6:30, drove out in my new CR-V at 9:15. This has been the easiest process for me over the five cars I have purchased over the last 30 years. Nice!

I have always been a Honda girl. I buy my cars from Honda and I have them cared for by Honda. I know I pay a little bit more than if I took it to just anyone but I’m paying for safety, peace of mind, reliability and quality. Being a Honda owner is a life long investment. But it is more than that. It’s a family. I recently brought my Honda CRV into the AuutoNation Honda dealership in Sterling VA and was told that my compressor and air conditioning hose were leaking. Aaron Ortiz my service advisor went above and beyond in getting me taken care of and working with me on the bill. Aaron and his boss did not see me as just another customer. They took a great deal of interest in my welfare and my situation. Aaron is amazing. He and others like him make AutoNation Honda in Sterling Virginia the place I will always come back to.

They did a great job. It was on an incredibly busy day so had a longer than anticipated wait but given the volume of service they were doing at the same time, I understand and did not count that against them. Very professional and high level service.

Sean is the man - first time car buying experience and was lucky to have him the whole way through. From the start, there was no pressure to move forward any faster than I wished and he made all buying options known so I could make the most informed decision. Always carved out time in his busy day to meet with us as it took several visits for me to finalize my decision. His manager, Sonny, was also a wonderful gentlemen we had the pleasure of working with and felt both genuinely had my best interest in mind.

Service was great. The facility was clean. Everyone was courteous and professional

As always the service was professional prompt.

Giving prompt attention to my service request (emissions inspection) plus providing a gratis multipoint inspection of brakes, fluids, etc. while I waited indicate this dealership's strong commitment to thoroughness and excellence. (Apr. 2021) June 2021 -- excellent service as usual. Quick turnaround while I waited, plus a heads-up when work was almost completed. And a comprehensive review of work done plus recommendations for next items that will need attention & service, given the low mileage of the pandemic months (which has tweaked the routine maintenance timeline significantly). TL;DR -- great work done efficiently & excellent guidance for optimal maintenance in the future.

Adam did a great job managing our service!!!

As usual the service was excellent. Service advisors always professional and courteous.

Smooth operation

Fernando was great to work with!

This is my second purchase at this dealership and I have yet to be disappointed.

Very friendly, I already knew what car I wanted, i had a leased vehicle I turned in, however for some reason Honda Financial doesn't know about it a week and a half later, but I can't blame them for that. Everything else has been great, if I have an issue they are ready to deal with it.

The service I received earns a five star plus review. It was: Friendly Professional Timely Complete I would never consider servicing my vehicle at any other facility unless it was an emergency and I had no choice.

Not so happy with their communication and service. Recall service that should have taken 2.5 hours took 2.5 days. Only when I called to check on status was I informed of the delay and I needed to call multiple times. I expressed my displeasure with the lack of communication and service and was met with dead silence. The car is fine upon delivery.

My AC was broken and I took it to Honda in chantilly but was told that both the condensor and compressor were leaking. I would have to pay $1.5k to fix the compressor since condensor is covered under warranty. Once I declined the offer to fix the compressor, I was told that they wouldnt work on my condensor because it seemed like autonation worked on it before and incorrectly misplaced it. It didn't make sense to me but I took it to Autonation anyways. Fawad was my assistance and said that they have never worked on my car after doing a thorough record check. He was honest in telling me that nothing was wrong with my compressor, there was no leak at all, just a cord and condensor problem. No need for compressor fix. This was way different than what I was told in honda in chantilly. Therefore, I cant thank Fawad enough for his honesty. literally my life savior:) my AC works now!

I had a great -- and easy -- experience with AutoNation Honda Dulles. My salesperson -- Mazen -- was really easy to work with, knowledgeable and very personable. No pressure from anyone on the team there and I got the car I wanted at the price I wanted -- love the no-haggle pricing -- and also got a good deal on my trade.

The sales team and finance personnel were easy going and not pushy.

Adam was great! Everyone I spoke with was helpful. Waiting room very comfortable. Totally satisfied. Lois Gallagher

The courtesy, competence, and good intentions of the staff are beyond reproach. On the whole, they genuinely want you to be completely happy about your purchase or service, but they fall short. I do not believe they are supported with the sound processes and resources that would allow them to deliver. For example, when I purchased my truck from AutoNation, it took more than a month for their finance department to send the sales agreement to my bank so my bank could disperse the funds to them. It took that long because their only fax machine was broken and kept sending unreadable images. When they tried to send via email, the handwritten documents were also illegible. This process should take seconds. Solution: Automate AutoNation. Existing off-the-shelf software can simplify this process for the finance folks, purchaser, and financial institutions and eliminate handwritten documents. Another example: Service appointments can be made online, but if you have an AutoNation service agreement/warranty for any make other than a Honda, that appointment is just a drop off time. The appointment/scheduling application is useless. On the day I dropped off my truck, they had one (1) non-Honda technician, so if that poor soul has a line of cars he hasn't had time to look at yet, theoretically it could be DAYS before your car is even brought in to the garage. On the day I dropped off my truck, my advisors told me that poor tech had almost 200 appointments. TWO-HUNDRED. I don't know about anyone else, but being without my car for any length of time is an incredible inconvenience (family of six). Making an appointment for first thing in the morning and hearing nothing about its prognosis potentially for 8-10 hours or more is just weak. SOLUTION: Hire more technicians, re-vamp/replace the appointment/scheduling application, or manage expectations - tell people up front that their car will have to wait an undeterminable period of time and explain why. Lastly: Every time I phone in, I am greeted with an automated phone menu to direct my call. After making that selection, I am brought to a sub menu and after making that selection, the phone rings several times and a courteous but frazzled receptionist answers and after ascertaining where to direct my call, she transfers me, the phone rings several times, and I start back at the phone menu again. Again, this happens every time. SOLUTION: Replace the existing phone menu with one that works for the customers and staff. A lot of my calls wouldn't be necessary if the finance and service departments were adequately resourced and equipped - I wouldn't be calling about missing paperwork or looking for a status update for my repair, which I suspect is why the phone lines are so busy (other customers are calling in too). All of this is information I picked up though my own experiences and in conversations with the staff who, AGAIN, are rock-solid professionals. Everyone from the salesmen to the service advisors to the guy that drives the shuttle is superb and saves the experience from being a "0 star." They deserve the resources and tools they need to deliver an outstanding experience. I've spoken to the General Manager several times. No need to post his phone number here. I have it and his email address already.

My service writer did a great job of communicating. No issues at all

Overall standard. No call when work was done, had to wait overnight and call back to find out.

Took my Accord 2019 hybrid on 06/10/2021 for a recent fuel pump recall. Love their shuttle service "pickup and drop-off" so I don't have to sit and wait in the waiting area. Pickup up my car same day but smelled gas in the car to a point I could not drive without windows down. Took the car back today 06/15/2021 back to the service center to have them look if there is anything abnormal. Waited 20 min to have it all checked and came clear. Staff was friendly and nice. Excellent service.

Justin Duke at AutoNation made the transaction easy. Best Customer service I have experienced in a car buying process.

Bait and switch. They offered me a price for my trade online conditional to in person review. Sales person said they could likely beat it once I was there in person. I submitted detailed specs to their database to get the estimate. Once there, they dropped it by $1,500 and could not explain why despite a technicians review. Of course they couldn’t locate the technician to explain what caused the drop. Only after multiple “Let me talk to my manager and see what I can do” did it get back to original. Don’t appreciate the baited, inflated offer to get me there only to pay BS games later and switch the offer without explanation as to why. This is why people are switching to online car buying.

As always, a great job repairing my car. Steve is the only mechanic I trust with my Honda!

Bait and switch. They offered me a price for my trade online conditional to in person review. Sales person said they could likely beat it once I was there in person. I submitted detailed specs to their database to get the estimate. Once there, they dropped it by $1,500 and could not explain why despite a technicians review. Of course they couldn’t locate the technician to explain what caused the drop. Only after multiple “Let me talk to my manager and see what I can do” did it get back to original. Don’t appreciate the baited, inflated offer to get me there only to pay BS games later and switch the offer without explanation as to why. This is why people are switching to online car buying.

Bait and switch. They offered me a price for my trade online conditional to in person review. Sales person said they could likely beat it once I was there in person. I submitted detailed specs to their database to get the estimate. Once there, they dropped it by $1,500 and could not explain why despite a technicians review. Of course they couldn’t locate the technician to explain what caused the drop. Only after multiple “Let me talk to my manager and see what I can do” did it get back to original. Don’t appreciate the baited, inflated offer to get me there only to pay BS games later and switch the offer without explanation as to why. This is why people are switching to online car buying.

As always, quickly in the facility with work complete within the promised time while I went shopping in the neighborhood

Needed to bring in my CRV for a recall issue (fuel pump) and a safety inspection. Both items were done without any issues and I was very pleased with the communication I received regarding how long the work would take for scheduling purposes.

Have been bringing my Elements here for years and have enjoyed the same knowledgeable, professional and friendly service from Adam, "my" service guy, the whole time. They always take great care of my cars.

Arrived at my 2:00 appointment time; there were 3 other cars in the 2 incoming service lanes. Several blue-shirted service people milling about, on the phone, on computers, etc. Sat in my car waiting for somebody to come help me, take my car, or at least acknowledge I was there. NOTHING HAPPENED. After a few minutes, I decided to see how long it would take for somebody to notice me...after 15 minutes sitting there, now at the front of the line, I finally got out and found a service guy (who was pretty well engaged talking to a service woman) and asked if there was a manager I could talk to...he decided to help me. What a sluggish and seemingly not very competent intake system! Very painful.

I called to ask about the SD navigation card they told me to call the Mercedes dealership. Also, I can connect my car with the app because the VIN still connected with the previous owner. Those are little things they should take care of it before sell the car. The ViN should be disconnected from everything.

Always have great service at Honda. Like the process and how information is provided.

We can in for a recall and had to stay for a couple hours of maintenance. Hasan made this seemingly long experience a pleasant one with excellent customer service.

Excellent service the auto nation dealer has provided.

I went to the Honda dealership at Autonation in Dulles and had a fantastic experience! My car received an oil change and tire rotation. While I waited, I used their wifi to work and also used their fancy coffee maker. All of the managers and associates were beyond friendly and it was an overall great experience. Buy Honda!!

Went in to have the engine checked before heading on a cross country road trip. Loved the updates and communication on the status of the needs and the work. Service was quick and good quality.

Called for an appointment which was made at my convenience, as always. Was promptly signed in when I arrived and car was taken right away for service. Service reported to me as soon as the car was finished. Aaron was professional, courteous and an excellent representative of Auto Nation Honda. Am very pleased with Auto Nation, its employees and service. Highly recommend them.

High marks for the the service service rep - - intake was efficient and service was done in a timely manner

Sale rep. was knowlegeable took care of car needs in and out. All around great service. You Rock!

Professional in every respect

Always excellent service from the Service Department, speedy and they keep you informed all the time as to costs and progress of your car. excellent team , thanks.

After going to four Honda dealership, we visited AutoNation Honda, and were truly impressed by David Safakish. David informed us of CRV options and models that we were not aware us (none of the other dealers explained these). In addition, he was very friendly, and most importantly "not pushy". He gave us enough time to select the color that we wanted. AutoNation Honda should be fortunate to have David on board. He truly set the standards in customer service. We know now that if one of our friends is looking to purchase a Honda, they will save time by going only to see David.

This is the first time I have been here to have scheduled service. I have an Acura which has always been serviced by my Acura dealer. Since this dealership is so much closer than the Acura dealership where I went before I was surprised they would service my vehicle at a Honda dealership.

The sales process is simple and fast and the sales associate/manager Josue is very professional. I would recommend to friends and families.

Stopped by at the service department today to ask a question. Took literally 30 seconds. Service person very uninterested what my concern was and just blew me off. Not asking what's wrong. First and last time at this dealership.

Service rep was good. Service was done in timely fashion. Only issue was making a 10am appointment and having to wait 10 minutes to drive my car inside the garage because of 5 or 6 cars in front of me. Maybe I didn’t need to make an appointment?

Overall good experience working with autonation employee Richard

25000 mile maintenance. Work was done quickly and efficiently. The service advisor informed me of future needs (tires) and shared with me cost. Overall fees were in line with expectations. Overall - good experience.

As usual, service at AN Honda Dulles at my last service appointment was fast and friendly. If you live anywhere near Sterling, Ashburn or Leesburg, ANHD is the place to have your car service.

The friendly attitude of the staff and of Adam who is always friendly and helpful. The car is always serviced without a hassle and washed on return.

I decided to visit the dealership because of their one price policy. I know I know, they are still making a profit. But for consumers, their pricing is still competitive. And you can save yourself a lot of time negotiating and haggling. Most people working here are very professional, friendly, and passionate. My sales rep Travon helped me test drive 4 different cars multiple times with patience. He also wasn't pushy or salesy at all. His buddy Brian helped us finish the sales process until late at night. Big shout out to both of them. The whole experience is almost 5 stars. But I had to take 1 star off because the actually buying process was a bit lengthy. For me, it took close to 6 hours, because I decided to get a vehicle different from the first vehicle that I was half-way through the buying process. Other than that, it was almost perfect. The reception ladies are always willing to help even if you don't have an appointment.

Very quick appointment for an oil change. Usually a dealership takes over an hour. I was in and out in about 40 minutes. Did a little work and didn't even feel like much time passed.

Professional, efficient—thank you for great service!

Adam is the best service manager ever. I hope me writing this review doesn't just get him more work because he is already the hardest working service manager I have ever encountered (in my 34 plus years of owning a car). He is polite, knowledgeable, helpful, and diligent. Thank you, Adam, for making our experience so wonderful. I can't think of anything you could have done better. Thank you, thank you, thank you!

I was very pleased with the Customer Service I received from the Dulles Honda Dealership. My Customer Service Rep. (Fawad Hassan) did a Great Job!

Great time at this dealership. My salesman, Sam Chowdrury was exceptional. He showed me new and used HR-v cars. Didn?t pressure me was very knowledgeable and buyer friendly!! Would recommend to others!!

Everything went well! The service rep Alana was excellent.

Oscar was really helpful in getting a recall fixed for my HRV in the same day I got the notice. Always quick to answer calls and on top of giving updates to his clients.

Overall a positive experience. No pressure to buy. The cost didn't suddenly change at the end. So far the vehicle has been operating well. Only complaints are the lack of organization which lead the purchase to take 3+ hours and the vehicle had brake issues that we discovered on our way home. AutoNation quickly remedied the situation when we told them, though that involved driving back out to them again. I would recommend AutoNation to people considering a vehicle purchase.

As always, Honda delivered on great customer service. Mr. Fawld kept me updated on my car, explained the repairs I needed, and reminded me my car needed inspection and emissions test. I would ask for Mr. Flawd on my next visit. The waiting area for customers is clean. Thanks again Honda!

My husband and I went to look at a truck they had on their lot. Personally I hate buying vehicles as usually the sales people are like vultures as soon as you pull up. Not here, I actually went inside to get someone to assist us and not once did we feel the pressure to get the vehicle now.. We took our time, we actually left and again no pressure. We ended up coming back and when all was said and done, we actually got 2 new vehicles. Kevin was our sales person and he was great!!.

My husband and I went to look at a truck they had on their lot. Personally I hate buying vehicles as usually the sales people are like vultures as soon as you pull up. Not here, I actually went inside to get someone to assist us and not once did we feel the pressure to get the vehicle now.. We took our time, we actually left and again no pressure. We ended up coming back and when all was said and done, we actually got 2 new vehicles. Kevin was our sales person and he was great!!.

Sean at honda was phenomenal. We came in told him what we wanted and guided us through the whole process. Excited to be a new Honda owner.

am writing to complain about the inadequate and unsatisfactory service I received from auto nation service centers. Today, I dropped my car at your service centers for oil change and tire rotation. Upon receiving the car. I noticed that your team failed to rectify tire rotation luckly I saw that one of my tire valve caps was missing prior to drop off after I paid and received the car i noticed that tire still at the same side. (passenger rear side). I wonder if this is standard practice at your shops or this is the usual feedback that you receive from your customers. I find what happened to be unacceptable at all scales.

I was for my car service and Mr Adam is my Agent. He is extremely courteous, considerate and understands the problems.

Excellent service and Adam was extremely helpful and attentive to my car's need. Have always had good experiences at your facility.

Highly recommend AutoNation Honda Dulles, I have used their services several times and they have done a great job

Adam K. went above and beyond as he usually does. He is a pleasure to deal with.

I had my tires rotated, but next day I had a trip to eastern shore and tire icon cam on and is still on, did you check pressure? Didn't receive the 25% coupon as I book my service from that email coupon

Friendly and knowledgeable sales people Convenience location Great inventory Very professional

First time service was just wonderful. Mr Fawad was very thorough and took the time to explain things on a very busy day! Thank You

Absolutely outstanding :)

Outstanding customer service, prompt and quick.

your service is excellent

Adam is the beat service advisor and he makes sure you get in and out quick and always is honest with you about any necessary or unnecessary repairs!

As always service is excellent! My service rep, Fawns Hassan, was very kind, helpful and courteous. I was able to wait in the lounge which is comfortable. Thanks to all. Elsa Willis

We had a amazing guy who helped us with our alternator situation and we give him a 11/10 review. (His name was Adam). This is an amazing place and great staff and help when it came to our car.

Professional and on time. Glad to get the complimentary car wash also.

Recall to fix drive shaft , Service was great and I felt they went above above and beyond the recall notice by tightening a bolt in that was loose that was not part of the recall.

Adam is the beat service advisor and he makes sure you get in and out quick and always is honest with you and necessary repairs!

Mazen M. turned a dreaded day into a pleasant one. Very patient & likeable guy. Dealership was above average every step of the way. Well done! Fun experience overall. Very pleased.

The sales pitch/test drive/initial paperwork deluge were sadly the only semi-pleasant part of dealing with this dealership. Everything since then has been a disaster in terms of them processing my loan paperwork (an error entirely on their side) and submitting my car for registration in DC (an issue also on their side). I totally understand there will be delays because of COVID or the DC DMV, but despite paying a $799 documentation/admin fee, I have had to persistently follow up to get them to fix their issues, and they have responded with a lack of communication or clear replies. When they do reply (which is only 25% of the time), their answers are a) rude, or b) they do not answer my question, or c) they just refer me to another random person who does a or b. 1. Loan paperwork error: I was pre-approved for the full amount, and did not negotiate the price of the car. It took them 2 weeks to correctly submit the loan paperwork (they wrote the wrong amount on the paperwork vs the sales receipt). My bank contacted them several times, I contacted them several times (they did not reply to emails, when I called I was just sent to random finance people who did not return voicemails). I paid $799 for you to process paperwork, I do not understand how I had to spend hours on hold and finally arrange a telecom between them and my bank to re-submit the write amount. It’s like they didn’t want to get paid. 2. Car registration: At the point of sale, they said they would take care of registering the car in DC. I followed up twice over email to make sure I did not need to do anything and they replied that I did not need to do anything. 3 weeks later, a friend randomly mentioned that I needed an emissions inspection. I followed up with the dealer to check on this, and they were incredibly condescending on the phone and said “of course you do,” despite me having two emails from my sales person saying I did not need to submit any extra paperwork. I am now stuck paying an extra month of private parking ($200) because my registration is delayed. I submitted the paperwork a week ago, and followed up twice asking if they submitted everything for my car registration. The first email did not get a reply. The second email said “we’re working on it” (exact quote), which tells me nothing about the status of if the dealer has sent in the paperwork. I’m fine with delays that are outside of the dealers control, but I do expect there to be responsive and clear communication and basic customer service etiquette, especially if they ask for an $799 admin fee. Ironically, they have been happy to send me a flood of emails asking me to refer them to a friend. I guess I’d consider sending my nemeses who I wish would suffer a rage induced aneurism.

Good experience! I would recommend this place to anyone!

Great customer service and facility was clean and comfortable.

Great service and fair prices every time!

Minus 1 star for long shuttle wait. Otherwise the people there are cool and aren't super boring or too serious. It's not a bad place. I'll give it 4 stars for the people and service on car isn't too bad either. Not sure about the wash. Bf doesn't usually get it washed here. Otherwise nice people.

I would like to share specifically about the service Aaron provided during my visit to AutoNation Honda Dulles. When I arrived, Aaron sought to clearly understand my "above and beyond" dilemna with something I believed to still be under warranty. Upon notification that my Ridgeline was ready for pick-up, Aaron thoroughly explained what I could do to solve the problem on my own. Lastly, when I picked up my vehicle, it just came out of the carwash. What a blessing! Thank you for an excellent service experience!

Richard was amazing he helped me so much. This is my first car and he made this experience wonderful. Everyone who worked there was also amazing they made me feel welcomed. I would definitely go back there to purchase another car someday. I would definitely recommend going there they are amazing.

No complaints about the service. Brad is an awesome service advisor, took care of everything and kept me updated all the time. Only gripe was the strong fume exhaust odor in the waiting area. The smell even went through my Covid mask. Honda service has to be aware of that and provide a safer environment for waiting customers.

تجربتي معهم في البيع ممتازه . يوجد موظف من اليمن اسمه مازن خدوم جدا

Drove an hour to see a car. Confirmed that it was available less than 24 hours ago only to be told it had been sold once I drove out there. Classic bait and switch con. Don’t waste your time, look at other reviews saying the same.

Found a Honda Odyssey for sale. Confirmed by email it was available and made an appointment to see it. Drove an hour to the dealer only to be told it was not available. Classic bait and switch con. Check other reviews, they same the same. Don’t waste your time.

Went in to have my AC fixed. The service techs confirmed the issue would be covered under an extended warranty and were able to have my car fixed earlier than expected. Great experience!

Very pleasant experience buying a car with Wayne Brent.. No pressure buying the vehicle but prepare yourself when the finance manager tries to upsell all the extras, you basically have to sit and listen, just say no like a time share.

I have a conflicting experience from my visit to the service department of Autonation Honda Dulles. They did fix a technical issue, but... My Honda's Bluetooth had compatibility problems with my phone and I came to Autonation to fix this. Their representative sat in the passenger seat and I remained in the driver's seat. He thought that my problem was caused by a non-OEM USB cable that I used for charging the phone. Instead of asking me if I have another cable, he just started looking for it in my glove compartment. This was a total violation of privacy: what if I had some items there that I did not want others to see? (They did fix the Bluetooth issue, that's why I am not giving them one star.)

I financed a car and extended warranty from here about a year ago. The car was totaled and I was eligible to to get my extended warranty refunded as apart of the deal with Autonation Dulles. For the past few weeks I’ve been trying to get in contact with them regarding the status of my extended warranty cancellation/refund and it has been extremely difficult to get a hold of anyone from the finance department. They all seem to be unavailable and too busy to answer my calls or respond to any voicemails I leave. I’m incredibly frustrated with their customer service and wouldn’t recommend anyone in using any of their services in the future. Once they take your money they slip on a pair of dark shades and whip out their walking stick.

The service department especially working with Fawad Hassan has always been a wonderful experience. He is very attentive to the routine services needed for my vehicle.

AutoNation delivered a beginning to end exceptional buying experience. I traveled 40 miles to this dealership as a result of their honest and upfront email communication in responding to my inquiry. Brandon and Larry in sales were true professionals. They listened, answered all of my questions and worked with me to find the appropriate purchase option. I love my new HRV Sport! The positive buying experience continued through to working with the finance team. They were also patient, transparent, willing to answer any and all questions. I'm confident in my buying decision and this was important to the AutoNation team. Well done and thank you all!

Obtained loan, did research, made appointment after finding a automobile I was interested in. Met with sales person and purchased car all within 2 hours. Easy and fast. Recommend them!

Asked a simple question of does the vehicle have a DVD system. Refused to answer the question but wanted my email and phone number. Not very good sales people.

Very bad experience. Bought a new CR-V with them. First they messed up the VIN and everything on auto loan payment, warranty and packages are wrong. Second after having to go back to dealer, they only submit the corrected info but will not follow up with Honda to correct from their side. I was told I was responsible to fix that myself. Third, after two months I bought the car they request me to go back to the dealer again, saying that car title needs rework and need my signature... They corrected the VIN issue. My 6-month maintenance experience was good

I recently had a service appointment. Covid precautions were taken seriously. Appreciated on-going communication to keep me updated on status. Vehicle was returned clean and sanitized. Aaron Ortiz was my service rep and he was awesome!

Very good service and as always Adam comes through every time when my car needs service!

The rep. I dealt with provided feedback on the status of the repair

The service was great! My vehicle was taken at the scheduled time, the wait time was reasonable and Adam (service rep) was fantastic! I highly recommend the AutoNation Honda Dulles service department!

Efficient, friendly, excellent service!

Satisfied. nothing to complain. easy access. Very courteous and attentive.

From pulling in to leaving the experience was great, the service advisor was great wish I had written down his name

needed a new battery and obviously did not have an appointment. I was squeezed in and completed in under 1 1/2 hrs

What a wonderful experience! I detailed the problem I was having. My service advisor listened to me and understood my concerns. She was experienced, polite, knowledgeable and set my expectations for the time the service would take. The service waiting area was clean and comfortable. I was very impressed with my first visit here and I will be returning for future service needs.

Great experience, Hassan was phenomenal, I had some questions needed clarifications, He was on point. I was completely satisfied

Fawad Hassan was really helpful and went above and beyond to get my car serviced. Appreciate Autonation Honda for doing excellent job

Took car in for oil change and a few minor electrical issues. Service rep was outstanding, knowledgeable, and very professional. Work completed in time.

I had a great experience here and Wayne was truly the best salesman!! It was my first time purchasing a car and he made the process so easy and helped me every step of the way; I?m so grateful to him. When I wasn?t sure what I wanted to do he did not pressure me into buying a car, he told me to come back when I was ready and that?s exactly what I did. So happy to have bought my car here and would recommend this dealership to anyone!

service very good, on time.

Great experience. The crew made it really easy to get in and out without any extra hassle.

Dropped car for a recall repair. They recommended a couple of fluid changes, one was a completely unnecessary transmission fluid change for $200 , which I had done less than a year ago and barely put any miles since. I recalled too late so it's partly my fault, and completely my fault for trusting a Honda authorized repair shop to recommend a genuine repair. Anyways, called the service center and reached one of the advisors to know why they recommended the transmisson fluid change, he bluntly admitted it wasn't on my Carfax :) Not wanting to accept the lousy excuse , i requested to talk to a service manager, of course he didn't pick up my call, left a VM requesting call back. No response for a couple of days. Tried calling service center couple of times after, in hopes of at least talking to a service advisor or manager. As I expected by this point, no response. After writing an email to the general manager I finally got a call from a service manager who made more lousy excuses on why he didn't call back . He promised to enquire and get back, and that never happened. Totally expected. Just another shady repair shop, with pathetic customer service and don't care attitude.

Great Service! Adam is my Service Manager and is extremely thorough and professional. I appreciate the care he and his team use when servicing my car and when they return it to me.

As usual I had a great experience. Brad walked me through the scheduled service so I knew what to expect and called to discuss other items of concern with my vehicle, including costs. The work was done in the time promised and it was great.

I have my car serviced at AutoNation of Dulles and everyone I have encountered from the info gal at the front desk to the techs (i.e., Oscar, Fawrad, an ex-employee from the philippines (i forgot his name), they all have been courteous, helpful, knowledgeable.

Made an appointment to take my new CRV in for its first service (simple oil change and tire rotation) an hour and half latter finally asked what the hold up was? Getting the feeling I was putting them out I was sent to three different people only to find out car had been ready keys were sitting there just didn't bother to tell me? Not sure how long I would have sat there if I would not have pressured them

Great service experience! Aaron, the service rep, is excellent. He is friendly, courteous and explains everything.

Excellent care from our advisor, Aaron, for regular maintenance.

Great service and customer service. Would recommend this dealership.

The technician rep was good. But the shuttle service is horrible. Looks like the dispatcher and the driver were not interested in their job. This is a great inconvenience and might be one of the reasons for me to take my business elsewhere.

Good service by Joshue . Good car and deal . He was great in providing information and alternatives on prices

Not the dealers issue - took quite awhile to get the part in. The service tec I dealt with was excellent

Professional staff, good work

Very professional young man who dealt with me at the desk and coupons available to lessen the cost. Work done well and quickly

I took my car for a repair and they broked the glove box of my car.

No high pressure sales which was quite different from my experience at other dealers. That was really wonderful for a single, older woman. The salesman was very willing to explain all the very new features of a hybrid and patiently answered all my questions. i would recommend going to this dealer when you are looking for a new car.

Good prompt service. Good location, you can walk the WoD while waiting for a repair. Nice waiting room if you like that instead.

I needed a new key since mine was about to break. Estimated wait was 1 hour, the job was completed in much less time!

AutoNation Honda has consistently provided fantastic service on my 2019 Honda Insight, and this time I took advantage of their concierge service and it saved me 5 hours! Everyone I interacted with was pleasant and helpful - such a great dealer and great service department.

Absolutely great service as always! Dulles Honda is our preferred shop

Sabastian has helped me in the past and this time as well. He is professional, knowledgeable and very helpful. Plus he seems to be a very honest employee. I will return to your dealership to have my car maintained. Thank you!!

Wonderful experience purchasing a 2021 Accord. Staff was extremely helpful, professional, and attentive.

Service provided was amazingly friendly and helpful

Brad at Dulles Auto Nation, always provide an outstanding service.

Completely satisfactory. Reasonable cost. Everyone courteous and pleasant.

Brad Burch is an excellent service advisor. He should be promoted to a managerial role. We drive from a long way to have our cars serviced at AutoNation because of Brad?s knowledge and advice on keeping our cars running.

Xavier was very pleasant to work with. The process was fast and smooth.

He helped be know what needs to be done to keep car working good.

Mr Sebstain Arnaz was my advisor at the service center. He explained everything really well and overall made my experience a pleasant one.

Always an excellent experience. I bought the car there and have used this dealer for all my service since. They have always done an excellent job. I waited for the vehicle and the waiting area was comfortable and quiet. Service completed on time and the explanation of the car's status was thorough and complete. Totally happy.

Me brindaron excelente servicio

It was time for a service after a long road trip. Scheduling was easy, Adam met me right on time and the service was performed reliably on time. We added an all-wheel alignment on his advice. The alignment revealed some need for adjustments so was useful.

Our Salesperson, Sam Chowdhury, was great. We knew the car we were purchasing and wanted a quick purchase process. Sam picked up on that quickly and was able to adapt to our needs. The only negative was the Finance experience which was disappointing. Despite requests (and agreement) to remove a charge on the invoice and paperwork, the charge remained. Finance said they’d cut a check for the difference upon completion, so we signed paperwork. Went to leave and when we inquired about the check, was told we wouldn’t get a check. The difference would “likely” be applied to the principal with the bank at some time “when all the paperwork cleared.” At that point it seemed like shady business practice.

Adam saw that my vehicle was well taken care of in a timely manner. He?s very knowledgeable and answered a few questions I had. I Feel confident when I bring my car to him.

Service was timely and well managed.

Extremely patient and professional sales team. Finance department was easy to work with and broke down our options clearly so we could make a sound decision.

Excellent service with Honda in Ashburn Va as always

Submitted paperwork for a car didn’t hear back then sold the car out from under me. I had offered to pay for and everything Bad place

Good service, friendly staff.

Best buying experience and outstanding customers service. Sean is a talented sales representative. Gets a perfect score for customer service. Alana is a excellent service department agent. During my visits she was very attentive and knowledge. Best dealership to purchase and service your vehicle. I pass two Honda dealership when heading here. They are worth the 45 min drive.

Car was ready earlier than promised. Customer service rep Alanna was very courteous and gave me a full rundown of the services performed. Customer waiting area is spacious and comfortable, great coffee! Overall great service experience and I would highly recommend taking your Honda to Dulles for servicing!

Excellent and good customer service . Hopefully continue to help the customer trust.

Was having issues with my car?s breaks, but didn?t know what was wrong. Took it to them for a look and an oil change. They zeroed in on it, and while some parts needed replacing, quoted a reasonable price at a discount and got the job done the same day. Great customer service by Alanna and the technicians.

I am not sure if they did the tire rotation - because the tire that did not have the cover is still on the right rear. Car wash was terrible.

Prompt, courteous and professional in all regards. Especially appreciated the shuttle service.

Excellent service from Service Advisor Adam Kearney.

I scheduled an appointment online to take my vehicle for a safety recall. I have not used this dealership before and to be honest I hesitate taking my vehicles to any dealerships as they alway seem to rip you off. I made the appointment for 10am and got there right at 10. I drove into the service lane, waited a few minutes not knowing how their service process works. I didn’t see any of the service advisors attempt to help me so I got out of the vehicle. No one seen to care that I was there let alone offer help. I approached Jorge I think his name was. I said good morning and he said someone will be with you shortly. He didn’t seem to be doing anything but I can’t speak for him. I waited and waited until about 15-20 minutes later someone came and asked if I needed help. I told him I had made an appointment and I was there to get a safety recall done on my vehicle. He took some information from me and called Aaron out and said are you going to write this customer up or should I do it. Aaron came from across the service lane and said I’ll take it from here. Aaron showed no customer service was so ever but at least put me in the system to get my car fixed. I asked him how long it was going to take and he said about 90 minutes. I told him I was going to go back to work but to please call me so I can pick up the vehicle. He verified my phone number and say I will call you once it’s completed. 3 hours went by and I didn’t get any calls so I decided to call to get an update before heading over. Sure enough no one answered my called. I got a ride to the dealership and decided to wait in the lounge assuming it was almost ready. I waited in the lounge for about 25 minutes. I got up and went to the service lane to get an update. As I was walking I saw my vehicle parked by the rear of the service lane. I asked Alanna if she could please help by giving me an update on the status of my vehicle. She was rude and had no customer service what’s so ever. She said my vehicle was still being repaired. I asked if she knew how long it was going to take and she said she didn’t know. I said well who know because I need to get back to work and I was told it would only take 90 minutes and yet it’s been over 3 hours. She seem upset, I asked to speak to the manager. I went back to the waiting lounge and waited for another 10 minutes. Aaron the service advisor who took my information in the morning came in and said your vehicle is ready. This has got to be one of the worst experience ever and the reason why I don’t like going to the dealership. Everyone at the service department showed zero interest in the customers. They were all seating at their desk pretending they didn’t see you. Worst customer service ever. I will make sure my family and friends never visits this location.

Sebastian assisted me with the services I needed for my car. He was helpful in explaining what was needed and even help with a discount applied to the total cost of my service. I appreciated that!

If I have to choose one word to describe my recent experience with Justin Duke, Sales Consultant from AutoNation Honda Dulles, it would be “quick”. Justin is very helpful and polite sales person, as well as very professional in explaining all features of the 2021 Honda CR-V EX-L. Justin always responded promptly to my requests and answered all my questions. He even went extra steps to make sure that there were no issues before we leave the dealership with our new car. Justin and Garret Reich (Sales Manager) listened and understood my car’s requirements and my “out-of-the-door” price (car cost, tax, tag, and fees). Garret was able to quickly obtain the management to approve my price. My final price (out-of-the-door cost) was exactly what we agreed upon without any last-minute surprises. The entire AutoNation Honda at Dulles team (Justin Duke, Garret Reich and Fady Mowad) made the car buying process very quick and easy. I would definitely do business with Justin and the AutoNation Honda Dulles team again in the future and would recommend AutoNation Honda if you want a great deal on a car without any stress.

I?m a Honda girl! I upgraded my accord to a CRV after my son was born?figured I would need the extra space. And boy did I need the extra space! But now he has gotten so darn big - along with and sports, friends and carpooling (plus the new dog)...I realized I needed an immediate upgrade to a Pilot. I went in to the dealership just to window shop never wanting to purchase that day? But my salesman, Sam, did such an amazing job showing me the pilot and I was so impressed with all the added safety features the pilot had to offer that I walked out with a new car! I would highly recommend Dulles auto nation, Sam, and the pilot!

Car was checked for service required. Service was performed quickly and efficiently.

Efficient and friendly service! Waiting time shorter than projected.

Excellent service. Long time customer. Always very pleased with the service.

Sayed Wajid, Sales Consultant, was fantastic, knowledgeable, respectful, and kind. I was very impressed with his professionalism. This part of the purchasing process was great. After selecting the car I wanted to purchase, I was sent to Finance where the consultant was knowledgeable, but impatient and disrespectful. I lost count of the times I was talked over and interrupted while I was speaking. I felt rushed through the process. I would recommend the dealership, but would not recommend the finance consultant.

Very experienced and professional in their service. Would recommend the staff for its care.

Every time I bring my Honda for repairs I know, that the service department always will do an outstanding job. Adam Kerney takes care of my Honda as if it was his own. Thank you AutoNation for many years of service/support.

Everything was great. Didn't wait too long. Will continue using this service.

Everyone at Honda Dulles is always helpful and friendly.

Adam and his service team provided outstanding service -- they are my "go to" team! Prompt and personable greeting, thorough examination of service record and current needs for my 2018 Honda CRV, and most professional service. I have been a Dulles AutoNation customer since the beginning and will faithfully continue in the future. Thank you! Thank you! Thank you!

The ease of making appointment was excellent. No wait my vehicle was taken for service immediately. All work - service and repairs were performed great and I was fully informed by Brad my service advisor of any additional cost prior to the repair being started. Thank you.

Making the appointment to have my car serviced was very easy. Sebastian that was over seeing my service kept in contact with me as to what the car needed with recommendations.

Upon arrival I was greeted by name even before introducing myself. Check in was quick. Everything was explained up front. Check out was smooth , vehicle was clean inside and out. Aaron was great!

Service manager is top notch! Presented all maintenance options up front.

In for recall work. I was happy with the service I received - quick check in, wait time as expected, quick check out. No complaints.

Got the car I needed and wanted for the price I wanted. They did a good job.

Fawad Hassan, service advisor provides excellent customer service and answered all if my questions promptly.

Our associate was David. He was very informative,professional,, knowledgeable, and patient. Great experience!

Great job. Advisor told me about 90 minutes and it was done on time with only one item on each car. This was for my Safety Inspection.

Great service from the team, well done to Sebastian and the others .

Excellent. Reasonable prices. Work completed on time and they honored a coupon from a previous visit when the pets are not available.

If you schedule service on line, be sure to select a service reps name. I did not (selecting any service rep was ok), and was left in the middle of the service bay unattended after I arrived. In addition to the oil change, I asked that the automatic cruise control be checked, as it was not operational. I was told at check out, that it was working as designed. I?m sure it was not tested. Maybe obtaining service late in the day is a bad idea... My car entered the service bay when complete (which was a good thing). But then 1/2 hour went by until my service rep could be found. I had an Acura before I purchased this Honda. I would suggest this Honda location go take a few lessons from their sister organization in Chantilly, to learn how to run their shop.

Wonderful experience. Everybody, especially the salesman, were very professional and helpful. Clean and friendly environment. I strongly recommend this dealership to anyone who wants to buy a Honda.

I recently turned in my Civic and leased a CR-V. Sean was extremely helpful and made the whole process easy. I love my new CR-V! I get compliments every time I drive it. This is my third lease from this location. AutoNation Honda Dulles is the best!

Regular Honda CRV Maintenance. The adviser was very professional and friendly.

Run?do not walk?to AutoNation Sterling if you want a successful and satisfying car-buying experience!

I am amazed at how efficient and professional the service staff during my service appointment

I have used Auto Nation Honda to service my cars since 2013 as well as to trade in my Odyssey when I bought my CR/V. I have always been pleased with my dealings with them. During the pandemic they picked up & delivered.

Richard Francisco, who took care of me twice on two separate days within a week, was very professional, efficient, and courteous. He thoroughly and clearly explained all the work to be performed and returned my vehicle to me within the estimated timeframe. Richard deserves full marks for the outstanding service!

Not quite in and out but on a recall service, I was greatly surprised to be out in about an hour.

Adam Kearney and the Service Crew @ AutoNation of Honda Dulles are amazing! I've been going there for many years now (Honda Element and Honda CR-V), and they are always sincere and transparent regarding the service my Honda needs!

Great customer service. I highly recommend the dealership and Senior Sales Consultant, Wayne Brent.

Alana was great. The facility was clean. The repairs did not take too long.

I love AutoNation Honda Dulles. Exceptional service from the service team. Especially, Fawad Hassan who goes above and beyond each time I bring my car in. This is my fifth Honda vehicle - safest car and SUV ever!

My service manager went above and beyond to secure a critical part for my car. He communicated often and booked an appointment for me as soon as the part arrived.

I always have my car serviced here. Adam is always my advisor and I trust him completely. Always friendly and honest.

I purchased my Honda at AutoNationa and have taken it there for service for almost 5 years. They are always pleasant and helpful in explaining exactly what is being done. They do not seem to perform any services that are not needed at the time. My car is left clean when I pick it up.

Easy check in, great service, work completed early, $20 off coupon, what could be better!?

Oscar my service rep was great. Work performed flawlessly.

horrible I purchased a vehicle that no one knew about. The sales person told me he would fix the issue of the tire light being on but he left for the day in the middle of the sale and nothing was takin care of. I took the vehicle to Auto Nation of Bethesda they saw the y vehicle needed brakes rotors and tires. I was not given new tires as needed but they did change the brakes. Now I have to fight to get the tires changed when the tires are clearly no good. This is an issue that was told to the dealership before i took possession of the vehicle not after so it should be fixed

Great service always!! Service department keeps you updated on anything needed for your vehicle

I purchased my car at Auto Nation Honda. I love my car. It is so reliable. This has been the very best car I have ever owned. The service techs and advisors really care about your car and that you are satisfied.

Had Great experience with Oscar, no attempt to force additional repairs or service during the visit unlike some other places.

Had Great experience with Oscar, no attempt to force additional repairs or service during the visit unlike some other places.

Professional in every respect

Kevin was awesome to work with, he didn?t try to sell me the top model, he listened to what was important to me and what was not. Also, Mojib in finance made sure I received a great rate and got the monthly payment in my comfort zone.

The staff and technicians always provide excellent customer service!

Waited a while for someone to come an attend to me.

Great staff, personal and friendly service. I got a great deal too!

Great experience working with Brad to get my vehicle fixed and road ready.

Adam, my service advisor, was very friendly and helpful. My car service was completed ahead of the estimated time.

Go and ask Jorge the sales person if you want to get a better deal.

Sales person Jorge is really genuine person. Not like a typical salesman

I came to Honda for recall and oil change my customer care rap.was Mr.Adam I was very pleased to see him very professional in his field ,his customer service was also amazing .

As always, service was great.. My customer service Rep, Bradley, was also wonderful.

Sales person Jorge is a good genuine guy explain you all the details and negotiable. No pressure

Great customer service and fellow up!!

1st time customer, brought in Honda Accord for recall item. Service advisors were fast, courteous, and kept me informed. Dealership very clean. I will be back for future service and sales.

Alanna was very professional, i will surely look for her next time

Awesome service as always!!!! Would recommend to everyone

Great Service. We love the customer service and technical assistance we get from Auto Nation Dulles. The operation s very organized. Our vehicle was in and out the same day covering 5 recalls and 2 other services. Great service. Thank you!

Everyone I worked with was nice, helpful and accommodating!

Initially, the first representative I met with upon arrival, indicated that to spite what the letter from Honda indicated, (which was that the was a recall that would be free to the owner), that there may be a cost to repair this. However, once the car was taken to the back garage, I did get a sense that it was going to be covered by the recall. The car was returned within one hour, recall was repaired and the car was washed. I felt good about my visit.

Pretty quick service time. In and out and service agent worked with me for a coupon I provided.

The black girl in service was very helpful and I felt welcomed

I purchased my Honda CR-V at this dealership and I have at it serviced there over the 9 years I have owned it. I go back because of the outstanding customer service I have received during each of those visits. My advisor Adam is the consummate professional and helped me out on more than one occasion. I will continue to have my Hondas serviced there.

I was pleased with the service. Maybe be uncle was ready in a short amount of time and reasonable

In a 6 year old Accord with a dead battery, parked 1/2 mile from the dealership in freezing rain with groceries in the trunk. Sebastian, the service manager came out to the car with a portable battery charger, jumped the battery so we could drive back to the dealership and replace the battery. Half frozen wife very grateful.

Well run, pleasant, efficient. Good price, better than most local dealers.

Good services , nice people ..

Scott Barrowclough, my salesman, is totally professional in every way. Superb customer service and rates a "10" in every category.

Great care Taken by Service Advisor- Alanna Baylor. for my Honda CRV

I am happy with the quality of the dealer's service.

Never given bad advice on service requirements. Price for services are reasonable compared to non-dealer shops.

We had a great experience purchasing a car from Autonation Honda.

I had a oil change. The service agent is knowledgeable Good Service.

Went to diagnose dashboard warnings on my car. Fuel injectors were going bad. AutoNation provided excellent service by taking care of the parts and the labor, as Fuel Injectors were still under warranty which I didn't know.

Oscar was very efficient got assigned quickly. Then was even to do some last minute request very quickly.

i like auto nation thay give me good service

Outstanding Experience From First Contact to Vehicle Delivery. This was my first experience with AutoNation Honda Dulles and my eight overall car buying experience (5th new car). Without question, this is the best experience I have ever had. We were in the market for a minivan and wanted to test drive the Odyssey. We showed up at nearly closing time midweek and our family of five was greeted warmly by Fernando, his manager (Sonny), and Anne (the front of facility coordination specialist). Fernando was more than happy to provide a detailed explanation of the vehicle and options and walk us through answers to every question you can imagine. He was extremely knowledgeable, responsive and kind. We weren’t ready to buy that night and Fernando and Sonny completely respected that and did not try any high pressure tactics. After putting in a lot of research and getting many quotes, we contacted Sonny with a challenge. We wanted a specific color exterior and interior version of the Odyssey Touring edition and wanted it for the best overall price that we had received. There were only 3 of these vehicles left in the mid Atlantic region (this was verified by another dealer). Without any hesitation and with a positive attitude, Sonny asked for a half hour to see if he could pull it off. He used his connections and was able to convince a competitor that they had not previously done business with to make this happen and then provided the vehicle at the best price (by other dealer’s accounts this was an “insanely great” price). He could not have been any kinder in doing so. We came in and finalized the deal with Fernando who was exceptionally sweet to our children throughout and always caring for their well being and keeping them from boredom (as was Anne). Now on to signing the paperwork and financing. In my experience, typically this is the point where I find most good car buying experiences go bad and where dealers try to recoup any negotiated losses. I cannot recall the gentleman’s name (who had been so busy that he hadn’t eaten all day) but he could not have been kinder, more patient, and transparent in finalizing the paperwork and enabling an affordable extended warranty purchase for us. I asked to see every detail just to make sure there weren’t any “mistakes” and he helped me walk through all with a smile the entire time. Exceptional customer service focus from beginning to end. The manager Sonny kept checking on us throughout the process to make sure we were doing okay as well. Honestly, I doubt I will ever have a car buying experience this good ever again as every other experience pales in comparison but I will never buy a Honda from anyone other than these folks. The good folks at AutoNation Honda Dulles could not have done a better job from start to finish. Perfectly executed and a model for how all dealers who want to establish customer loyalty should operate. Extremely grateful to the team for their work and care on our behalf!

Like Always, Very Satisfy at Honda AutoNation. I am already recommended a friend of mine at Honda AutoNation. ThankYou

They tell you want need to be done on your vehicle and the waiting time is bearable

Very positive experience buying a new CRV here. Our salesperson (Justin) was very knowledgeable and a pleasure to deal with, going above and beyond by staying almost 2 hours past his end of shift to explain and demonstrate all the features in our new car. Very different atmosphere here than at some of the independent dealers around town. No games & no pressure, just very straightforward negotiations and friendly staff. Highly recommended.

Great service and Fawad, my service manager, was outstanding.

Fawad was courteous and helpful, even washed my car! Excellent service!

Alanna performed a wonderful job. She took care of my car and I from start to finish. Thank you so much!

I brought our 2020 van in for recalls and a mirror issue back in September 2020. I was told that I needed a new mirror and they will order it and I didn't get a call nor an update from them. I called on numerous occasions and was told that there was no status and until I called in a frustrated way in February, and the part manager finally gave me a mirror that was scheduled to be returned to Honda from another customer. I will not utilize this facility for future services.

Service is excellent. I work with Adam Kaerney exclusively. Adam has been at this dealership for a long time and he takes care of his customers. This is a big reason why I do most of my car business at Dulles Honda. On the sales side it’s Wayne Brett. Another long time employee that gets things done for his customers. We have purchased three vehicles, new and used, using Wayne as the salesperson. Together, they make a great team and I’ve acknowledged this through several letters to the dealership.

It was a quick turn around. Coupon was honored. B17 service was done.

I bought a used car recently from an owner that was servicing the car at AutoNation. They handled the change of accounts, inspected the car, gave it a nice wash, and serviced it all within a few hours. I was able to get an appointment easily online.

Great service and nice staff 👌

Edmond was polite and professional. He explained to me what service needed to be done and how long it was going to take.

Great service! Sebastian was able to explain the repairs and kept us informed on a timeline of repairs. So pleased we were able to get the problem diagnosed and repaired in a timely fashion.

Went in for the latest oil change and it went flawlessly! Appreciated the quick check in process, great communication by Sebastian and timeliness of the visit.

Quick service, polite service staff.

They have only one word for all your doubts and query's and it is . SORRY

Quality and fast service.

I got my car oil changed. Aaron was my advisor, he was very polite, great customer service, he called me and explained everything to me and when my car was ready he sent the curtesy shuttle to pick me up since I mentioned it to him that I need a ride to pick up my car.

Picked up my car and delivered it back home by evening, Repaired and ready to go. Even washed it before delivering. Great service from Adam and the team!

They are fast and advise if they meet a problem

AutoNation Honda was the easiest car dealership I have ever done business with. I leased a 2020 CRV EX and I love it love love it. Kudos to Sam who helped me through the process.

They are always courteous, professional, and get my car done in a timely manner. I have been a customer for about 10 yeasts and plan to continue being one.

Scheduled recall repair and maintenance check. In and out in under estimated time. Always receive great service.

Excellent service team - Very happy with the service provided at this dealership.

I had to wait longer than expected but it was worth the wait. The young lady took real good care of the service on my car. She was very knowledgeable and proficient. She was efficient that I will ask for her again.

I purchased my Honda Hrv from autonation Dulles back in 2016 and I have always brought my vehicle in for oil changes and whatever service was needed. They always have provided great service. I drop the car off and was always ready when promised. Great customer service at this location.

Great experience getting car repairs. I would bring back my pilot to this service department anytime.

Patrick was very knowledgeable. He answered all my questions about the CR-V Hybrid and demonstrated the technology and safety features. When we discussed pricing he found me a deal on a higher trim 2020 model that fit my budget. He wasn't pushy. It was my best buying experience by far. The contract & financial person was also very professional and helpful. I highly recommend Patrick Liu and the Honda Automation Dulles.

As always, they provided great service for my vehicle. They explained why the check engine light came on and what was needed to correct it. They didn't talk down to me when they explained the issue which I greatly appreciated. They needed my vehicle overnight so provided a loaner vehicle without issue. My car was ready the next day and, knock on wood, it has been working very well. They made the service area and waiting area socially distant and it felt safe. Another positive experience!

This was a great car buying experience! Thank you AutoNation Honda!

Found a price on a car that was acceptable truecar. Went to the dealership and they didn’t want to honor the their offer. This stealership changed the offer online but my wife saved the ad on her phone. Then they tried to double charge on freight. Busted them on that and they tried to pick an argument and claim that I threatened them. What jerks!!!! Went to another stealership and bought a better car for $1000 less. Don’t waste your time with these bozos because they just want to screw you over.

Nice staff, efficient shop. Can't ask for much more.

Great team that worked magic to get me into the vehicle I wanted. Would recommend to all.

Great service team... helpful and professional. Thanks!

Customer service rep did a good job explaining the various maintenance codes that pop up.

Bought a new car. First they messed up the VIN with another car. Then they cannot fix it in my auto loan, warranty and maintenance package. After two months, they found some issue with the title and want me to go back to dealer once again... If you have a couple of days of vacation time to spend on fixing you new car info, waiting on the line to get through a phone call on behalf of your dealer then yeah...

Is great to be able to have the service on an Acura at a Honda dealer. Same quality service for a better price. They also did a good performing repairs under warranty for our Honda vehicle

Making appointment is very easy. The service and responses are timely. During the maintenance, Mr. Adam was professional and good with communication. He made everything clear and transparent to me.

Consistently great service every time. Technicians explain not only the present issues with your car, but future items to be addressed in subsequent appointments.

Fawad was my service manager and he was so pleasant and helpful! I was met as soon as I pulled in and he quickly sent my car to be serviced. It did not take long before he came back out to let me know what was needed. Completing the service transaction was seamless and quick.

I took my Honda Pilot 2WD 2015 for a maintenance. The best part was the customer service from Fawad, he really went above and beyond my expectations. Fair cost, and great recommendations. Thank you guys.

I bought a 2016 Dodge Challenger scat pack RT.. it drives beautiful. Will definitely come back for my second car.

I bought a 2016 Dodge Challenger scat pack RT.. it drives beautiful. Will definitely come back for my second car.

I brought my car to AutoNation Honda Dulles for repairs. FAWAD HASSAN was the assigned advisor. Never met the guy before, but he was extremely helpful and patient to answer all my questions. I was impressed by the 'out of the way' attitude and professionalism demonstrated by Fawad.

Scheduled a safety inspection and regular maintenance. Service was fast. Car was cleaned. Great job..

Friendliness of the staff

Love coming to this Honda for my car service. They are good about time! Waiting room great my daughter loves the face that they have great snacks

Excellent service . Adam my advisor is very efficient and professional. My car was done on the spot time I needed it. Thank you and your staff for your great customer services .

Everything about this was easy. Made the appointment on line, was immediately taken care of when I arrived. Car was done before the estimated time and pick up was also very easy. My car was washed and the interior was sanitized as soon as the tech drove it in the pick up lane.

I had an oil leak and scheduled a service appt. which I was able to make for the following day. Sebastian was extremely friendly and professional from the start. He communicated frequently and clearly while the issue was being diagnosed/fixed and I couldn't be happier with my service experience!

First of all please fix your scheduling on line . I put in the right info but when I get to the service department to drop off I am asked questions that have already been taken care of such as telephone # email ect ect . I should be able to sign the paper and leave . I had to spend 10 minutes getting my phone # just right ! Then when I ask for specific repairs I am then called with 10 other repairs that need to be fixed EVERY TIME . Just put it on your paperwork. If I want anything else done I will call you . This is always a problem and usually gets out of hand . I was not yelling when I called to check if my vehicle was done and ready to pick up ! I was just returning your missed phone call . You have never really heard me yell and if so you would know . I just want to get in and out without trouble is that too much to ask for ? If so I will go elsewhere. Or just fix my car myself in a parking lot or a friends yard and save myself from the hassle of being told this that and the other needs to be fixed . I am not rich and I don’t want to pay your fees for something that doesn’t need to be fixed right away .

Good experience and knowledgeable people. I will return for service in the future.

Repairs were good except I had to replace my key due to it not being able to open the doors remotely. The new key does not slide in the key slot smoothly. I am using my old key to start the car.

I recently bought a CPO Honda Accord and after taking it for its first oil change at location closer to my house and I was told that brake fluid was contaminated. Being that its a CPO the brake fluid should have been changed. After taking it back Alanna got me squared away and was a pleasure to work with. I'll be returning to have my car serviced here.

Excellent Service. Friendly approach. I like the way the service was completed on time.

Good Service, well prepared for the pandemic! Efficient servicing the car. Only one small problem: Originally an 8:45 appt.; it got changed to a 9 am appt., Got there a few minutes early (as usual), nobody manning the input desk. Just took a few minutes (5 or so) for someone to help the customer and start the paperwork.

Always great service ! Aaron, my service Rep knows my car and insures we get what we need

Brad had incredible customer service. He was very helpful when explaining the situation with my CRV. He did everything he said he would do.

This review is for service- excellent service but did take awhile for completion. They did extras such as washing car!

I would ensure wait times for oil changes are more accurate

Aaron in service went above and beyond to fix an administrative issue with my warranty. I was trying with no success and he stepped in and got it resolved. He is always helpful, kind and efficient during my service appointments.

Patrick Lou is a fantastic sales consultant at Auto Nation who walked us through every aspects of our new car and ensure that we find our dream car at the right price. We will definitely refer our friends and family here!

Great! Customer service provided by rep. My Honda CRV warrantee was expired two weeks ago but they were able to help me and replace the bad part without charging me.

Their customer service writer agent Adam was top notch. Other people in service writers are suspect (like Fawad) in their motivations and apparently think we owe them some service for coming to them for repairs. I?ve gone only to use genuine Honda parts, which I believe I get. Be wary of the phrase ?...if it were my car...if it were my wife?s car...? Buying a car there is very sketchy, their Sales manager seems focused on the fast sell- almost stereotyping of the car salesman characterization one would have of such a role.

Great service, always. Brad Burch takes great care of me and always delivers.

Great customer experience! Everyone was extremely helpful and walked me through everything.

Found a price on a car that was acceptable truecar. Went to the dealership and they didn’t want to honor the their offer. This stealership changed the offer online but my wife saved the ad on her phone. Then they tried to double charge on freight. Busted them on that and they tried to pick an argument and claim that I threatened them. What jerks!!!! Went to another stealership and bought a better car for $1000 less. Don’t waste your time with these bozos because they just want to screw you over.

Purchased a used 2016 Camaro for my son and our sales representative Justin was great. We scheduled a test drive due to COVID-19 AND Justin called to set the date and time, made sure the car was clean and ready when we arrived. He was very knowledgeable, professional and courteous.

Adam is my service advisor and is very customer oriented. He solved two issues from a service call within a half-hour. For the most part, the service team was professional and got the work done properly snd efficiently.

As always (purchased the vehicle new when the dealer was out in Leesburg and they have performed all of the service on it), the service department listened to my needs and service was performed as stated. I always wait for my vehicle and they are pretty accurate with there time estimates.

Great experience. Friendly and professional staff.

They knock it out of the park! Great purchase experience always followed by fabulous customer service and maintenance. Adam rocks the maintenance service department!!!

The service at Honda was great

Good experience. Oscar Castro was my service advisor and he was very upfront and gave me accurate description of work and time estimate so I could plan my day. Thank you.

I used their service department for a Honda recall. They were extremely professional and did a great job. I was impressed by my service advisor and his knowledge. I would go back there again.

Excelente servicio muy pacientes y comunicativos. Tratando de cubrir mi expectativa.

Great experience! They were efficient and the entire staff was nice. They worked to get me a great deal and explained everything thoroughly. Definitely recommend!

Great service, quality work, reasonable costs.

We had a transmission issue on our 2015 Civic and were concerned that we might need a new transmission is a car a few months out of warranty. Turns out the problem was just a faulty sensor that was causing an issue. The service coordinator did a great job of listening to our description of the issue and getting us a diagnosis quickly from the technician. They provided online and pay over the phone options to minimize our time in the service center as well. Great experience!

Prompt, professional, respectful Very pleased with service Will definitely return again

Great, easy, pleasant, and quick auto service experience. Wish it was always this painless. Thanks Sebastian.