Recent Reviews from AutoNation Honda Dulles

We shopped around and found Honda Dulles to be the most reasonable priced and had the biggest selection our salesman Justin was fantastic and did everything he could to help and be helpful he also did not pester us about decisions on the other hand the finance guy Sanjeev made the whole experience intolerable he refused to run any information till we had been sitting there 4 hour prior then kept pestering about extended warranties and all additional packages that could be gotten we had to tell him no thank you many times before he stopped asking once he stopped asking he got mad and wouldn’t acknowledge us and repeatedly slammed doors overall the experience was great through the salesman Justin and the manager but became quickly disappointed with the financial staff.

Only place that approve me for car couple years ago

If I could give zero stars, it would be a better representation of how I feel about the business.

Very good experience!! Service department seems very efficient.

The whole experience of buying a car was smooth. Tony was knowledgeable and helpful.

The work was good and they communicated effectively. I was disappointed at pick up. After having my vehicle all day, they didn’t even bother with a courtesy wash. This was a first from any dealer of multiple makes I’ve used.

Autonation provides great customer service. Although their ad states delivery; COVID hasn't impacted all of us, so delivery from Dulles to DC was not possible. However, I applaud their efforts, specifically Jorge, who picked me up from the Metro Station. I purchased a Nused car (1500 miles) that was not a Honda; Unfortunately, sales personnel were unable to provide information nor answer questions concerning my car..... I guess that is why we have Manuals😉 All n All, I am satisfied with my purchase and Autonation.

Professional prompt service. I have been working with my service provider, Adam, for a number of years and I appreciate the service and support he provides.

quick service - always professional and polite - prices are reasonable

We couldn’t be more pleased with the excellent customer service Sam Chowdhury provided to our family this summer at Honda Dulles. He is exceptionally professional and efficient! Sam not only helped our son in purchasing the perfect vehicle before he left for college but also helped me with my new Honda Pilot. Thanks Sam!

As always Aaron was on top of things and gave me honest opinions and recommendations!

The recall service went as planned. They got my part in on time, got to my appointment 10mins early, and Fawad checked me in expeditiously. The recall replacement was done on time and they even did a courtesy multipoint inspection! Thank you!

Service Center is always well versed in what needs to be done and over attentive to our requests!

Usually a solid choice for any car repairs or questions. Prices are a bit higher than non-dealer shops, but you’ll have less anxiety about parts. The employees are generally nice guys who want to help.

Update: The finance guy lied to us to our face saying that if we bought the appearance protection package we would be able to just come and get our car fixed as many times as we want. But, later after 2 years we were told that it is actually insurance and you have to submit a claim. Very dishonest. Old review:Nice front office staff. Well received by the sales person. Above all, they gave us a great price without freight charges or transfer fees.

Wonderful experience going to this dealership. Service advisors are knowledgeable. Overall I am satisfied with the quality, service and money spent.

Purchased a new Honda Ridgeline at AutoNation Honda Dulles. AutoNation should be commended for not gouging customers like other dealers. There was no increase in price due to market adjustment. There were no unwanted dealer installed options. The entire process was fair and transparent. I have been shopping for a Ridgeline for some time. Many other dealers have been adding several thousand dollars over MSRP, as well as options not requested. The entire purchase process was conducted in a professional and respectful manner. If you want a fair deal, at a reasonable price, during this difficult time, go to AutoNation. Five stars are not enough.

My family and I always go to AutoNation Honda Dulles. We have bought all of our cars at this location, and we do all of our service here. Recently, I have been having some issues with my car. The service department has been great with helping me fix these issues. I work with Fawad, he is awesome - always calls me to update me on the status of my car, and explains what is going on very clearly so I can understand. My family and I recommend this place, and we will continue to go here. Thank you Fawad and the AutoNation Honda Dulles team!

Adam was very helpful, and i always get great service when taking my car to Dulles Honda.

Great service from Fawad; got in right at my appointment time, and they were able to complete my service before the estimated completion time!

Very expensive! But you just have to come here sometimes.

Very expensive! But sometimes you have to come here.

Fawad was great! He was very polite and explained everything in great detail. I highly recommend!

Alanna was very professional and excellent in getting the service we needed. The mechanics found a nail in our tire that another local dealership couldn't find at all, and Autonation didn't try to upsell services beyond what we needed for this visit. We will be coming here for our service from now on.

Purchased two cars for cash in June 2021. Mid-September now and we still don't have the car titles. Lots of email. Lots of promises made about, "we'll get you an update soon" but no action. Meanwhile we are driving around with expired temp plates. Contacting a consumer affairs attorney tomorrow to find out about my options. Sad really. All they had to do was their job.

Went out of their way to help us when our battery went out! They sped up the service because we had a baby. Cant say enough about how good their service department was. Will definitely be back for any future service to my Honda.

Nice people good service

Great customer service and facility was clean and comfortable. In my opinion the cost was a bit high for the time and level of work involved.

This is a great dealership. Adam is my contact in service and is top notch

The salesperson was very forthcoming with details and didn't try to hide anything. Id I do go for a Honda, I will definitely consider this dealership

AutoNation Honda of Dulles is all about the customer service. Easy check in and vehicle was ready as promised! I called for a last minute service where I thought I would need a new transmission, advisor informed me that vehicle needed a few service and was honest with the repairs. A new transmission was not needed! Vehicle ran like new after the repairs and glad that AutoNations has great mechanics, honest advisor (Adam) and great service!! Thank you

Greatly appreciated the sales team who worked with me during a stressful move to purchase the car I both wanted and needed

Dexter Malloy simply the best, he made the whole process very smooth.

Fair, competent, friendly staff. No hassle. Free WiFi. Clean facility. Alana is FANTASTIC!

Overall Great Experience buying my first ever Car. Richard and Mohammed have made it so pleasant with their service. I would recommend this store to my friends.

A very unprofessional staff. “Manager” not at all in sync with their own records. The dealership cant honor their own offers and they have no good answer to why they can’t honor their own offer. They say they will beat Carmax offer but they clearly don’t and will try to lowball you the most they can. A very time wasting experience and will not recommend to anyone thinking of selling their vehicle to them.

service went smoothly

great service.

Great place to buy a vehicle.

AutoNation Honda Dulles is a great place to purchase a vehicle. We have always been a Honda family and recently purchased a 2021 Honda Pilot. The staff was great to work with. I recommend AutoNation Honda Dulles if you are looking for a no hassle and professional experience.

I made an appointment via Honda Dulles' website almost a week ahead of time. When I got there to drop off the car, the service manager could not find it and made it sound like I must not have made one. He started to fill out a new ticket for me, but I saw my name on the calendar page of the system and pointed it out. Then he made it sound like I just caused him a lot of extra work since he would have to 'back out' of the ticket he was writing now that he found my appointment in the system. When I went to pick up my car, a different service advisor said they found a slow leak in one of my tires and recommended I replace it. He said it was right next to another plug that I had put in a couple of years ago, and he thinks the new puncture is too close to the old plug to plug again. I asked how "slow" is the leak, and he said he did not know, but provided me with the cost of a new tire. I asked if it was leaking so fast that I could not make it home, and he said he didn't know, but they had to fill it up just to work on the car. I asked if it was up to pressure now, and could I drive it home without stopping somewhere to top it off. He said he didn't know, but once again tried to get me to buy a single replacement tire. I said I would take it to another shop to have it looked at. Three days later and no leak - either visually on the tire, or via "low tire pressure" warning light on the dashboard. I took it to Costco Tire Shop and had them take a look. They said the tire was up to proper pressure when I drove it in. They over pressurized it and found no leak. They used the dunk tank and found no leak. I had an extremely positive experience when I bought my Honda, I love the car, and I've had nothing but good experiences with Honda Dulles until now. I expected a lot more from the service department at Honda. I don't appreciate being accused of not making an appointment when I did, and I don't appreciate being lied to just to make a tire sale.

I wasn't quite sure what to expect going into my used car purchase, but I found Dexter Malloy, my salesman, to be a wonderful assistant through the process. He treated me with respect and was quick to find ways to help smooth the purchase process. He went above and beyond to make the test drive and purchasing go well, and he made the whole experience a real pleasure. Ask for Dexter Malloy, he'll treat you right!

Was looking to sell a car after already purchasing another. Vehicle Maker’s dealer gave a low ball offer, CarMax was higher but still well under KBB. AutoNation not only beat their prices but had the best customer interaction (quick and friendliest); check in hand in less than an hour.

We have two (2) Honda vehicles and they were both purchased from Autonation Honda Dulles. This was due to good prices and great service. My next vehicle will be from Autonation Honda Dulles.

I had a great experience at the AutoNation dealership recently. Did a service checkup on my Honda Civic. Dropped my car off at 8 am in the morning and they were done by 10 am. The staff were nice per usual and I was extremely satisfied.

We have two (2) Honda vehicles and they were both purchased from Autonation Honda Dulles. This was due to good prices and great service. My next vehicle will be from Autonation Honda Dulles.

Nice and gets the job done.

Excellent service, they give the time what you expect from them.

Would not recommend this dealership to anyone. Please do yourself a favor, stay away from buying or servicing a car here! Purchased a used car here in late January. Very unorganized process which took multiple appointments on multiple days with multiple sales people. Part of the problem was the car was never ready to be purchased when I got there and had work to be done, but they kept having me come in anyway. I was told by every single sales person I dealt with that the issues they needed to fix were covered under a 1 year parts and labor warranty, so I "didn't need to worry about if it goes bad again". They repeated it like a mantra. However, now the part is faulty and they will not stand by their work and claim there is no warranty on the work they do. Seems like the epitome of the stereotypical used car lot with a culture of lying and doing anything to get the sale. Update after "owner's" response: So you may be thinking "Oh the owner responded, maybe they actually do care about customers and worked things out for this guy. Nope. I called the number in the response, which is just the generic number, not a specific person or the "GM" as they claim in other responses to people. After reaching out a few times somebody finally took down my info so someone could "get back to me right away". Still have not heard anything back over a week later. As I said previously, this is a company with a culture of dishonesty and do not care about the customer at all once they have your money.

Oscar was very easy to work with, and helped me figure out exactly what was wrong with my vehicle. My local mechanic had made the wrong diagnosis, which would've made for a costly mistake

Aaron Ortiz and the entire staff at Honda Auto Nation's Dulles Service Department are the most professional bunch I have ever dealt with. They always know exactly what services I need done, do the services efficiently, and get me in and out promptly (I had broken ribs this time around) and getting in and out quickly was a God Send. Aaron always has great attention to detail, explains every item in Laymen's terms, cares about his customers and insures that your car is safe and you have every item taken care of on Honda's checklist so that your car will be prepared and safe for the coming season. I have consistently excellent service from customer oriented staff. Thanks for a job well done!

Adam was very clear and concise with what services were completed (tire rotation, inspection and oil change). No hassle just go pick up and pay over the phone. We also had a free car wash before we left!!

Adam was great!

From drop off to pick up service was professional, informative, prompt, and thorough.

Alanna was extremely helpful and helped address the issues I was concerned with about driving an extreme distance. Thankfully her and the mechanics she sent my car to told me everything that needed attention and got it done. I appreciate the clarity and assurance she provided me while I was there. Went the extra mile for me on bringing a requested checklist of everything so I could yes/no whatever may need attention. If I wasn't leaving the state for an extended period of time I would come back here for anything I need done.

called to see if a car listed on their website was available to look at, salesman said yes it is here to look at but isn't ready to purchase. which was fine I just wanted to look at it at this point. drove an hour to look, but when we get there salesman basically shoos us away and says he can't find the keys he will call us later. I called the sales manager who basically did the same thing. said he would call me back and never did. don't waste your time because they certainly will.

Worked there for 7 years before the lockdown, loved it. Bought my first HondaAccord there. Miss everyone.

Fawad told me he would replace the front brakes and charged me $350, but he only replaced the front pads. There was also a $50 disposal fee for the oil change which is ridiculous high.

Dishonest sales staff. They use Bait and Switch tactics. I made an appointment for an SUV advertised and was told it was ready , waiting for me to arrive. Upon arriving, I was told that it was having some detailing work done , but assured it was available. I told them that I liked the vehicle price and specifications and would like to apply , sight unseen, to finance the unit. The salesman said I couldn't until I had driven it. I indicated I could wait or come the next day, to which I was told it would not be ready and they scheduled me for 3 days later. They then contacted me the next day saying it wasn't available, but they would show me "similar" units. More expensive units, of course. Buy your Honda at another dealership.

Great environment and great people. They don't mark up from msrp

Trayvon was great. Very professional and got us through the purchasing as quickly as possible.

Dishonest sales staff. They use Bait and Switch tactics. I made an appointment for an SUV advertised. I spoke on the phone before heading to the dealer and was told the vehicle was ready. Upon arriving, I was told that it was at the shop, but assured it was available. I told them that I liked the vehicle price and specifications and would like to apply , site unseen, to finance the unit. The salesman said I couldn't until I had driven the unit. I indicated I could wait or come the next day, to which I was told it would not be ready and they scheduled me for 3 days later. They then contacted me the next day saying it wasn't available, but they would show me "similar" units. More expensive units, of course. Buy your Honda at another dealership.

Easy to schedule fair price finished on time

Let me start off by saying Richard Kern (our salesman) was fantastic! He spent hours with us as we had to trade in two cars and purchase two. He made the car buying process very simple and easy. He was super patient, spent a lot of time walking us through the car options and guided us along the way to the perfect Pilot and CR-V. He honestly spent hours in person and via text with us and was always very prompt in his response time as well as his knowledge in the whole process eased our minds. My wife fell in love with the CRV on the showroom floor and Richard somehow made her dream of owning a brand new car a reality. If you’re in the market for a Honda or any used car for that matter contact Richard and I can ensure you he will be patient and will battle for the best deal on your behalf. Thank you Richard and Staff at Autonation for going above and beyond! Ben & Gretchen Hill

Took my Honda Pilot in for an emissions light. Let me start off that I was nervous about taking my car to the dealership due to their expensive services. I met up with Ryan and Xavier and from the moment I got there they walked me right through their process. Setup a shuttle and got back to me when they said they would. They took care of everything on my car and did it under their warranty. I was very impressed by their professionalism and care for my car and time. Thank you team!

I was shopping around for quality tires at an unbeatable price and Honda of Dulles delivered!

Great service yesterday. Aaron my service advisor got me in and out quickly. Very professional.

Wonderful service!

Exceptional communication, quick in and out, and price was in line with work performed.

Once again, Alanna in the service department goes above and beyond. Thanks, Alanna!

Fast, efficient and courteous service.

I had a good experience with everyone involved. I can’t remember the gentleman that helped me, but his desk was the last desk on the left when I pulled in.

Wayne Brent is awesome this is my 5th vehicle with him over the years he is the shiznit!

I had a great experience at the Dulles AutoNation Honda. Everything was explained clearly & everyone was so nice and helpful. Hadi, the used car manager was extremely helpful. He made the whole process easy and stress free. I would definitely recommend AutoNation Honda for your car buying needs.

When I was in need of a reliable car, I knew I had to go into AutoNation Honda of Dulles because of their huge selection of vehicles. The experience was very pleasant from start to finish. The Used Car Director and his team where knowledgeable and professional. I’m very extremely happy with my experience.

Great service, quick check in and quick turnaround.

Very polite, explained the maintenance service they were going to do, and the expected cost. All employees were wearing masks and were very professional.

Such a great experience! We drove for 30 minutes and when we got there sale man named Justin was there and we test drove the car it was amazing!!!! They didn’t waste my time and their price it’s really a fair pricing. Thank you guys for the amazing experience!

I was very happy with the timely manner in which my Honda was serviced at my last visit.

Very smooth and streamlined experience selling my used vehicle to the dealership. Most important, I am very happy with the offer. The dealership has been my favorite: purchasing new vehicles in 2003, 2009 and 2011. The sales and service is top notch. This is my first time in working with the dealership as a seller of my 2011 Accord and just like my previous experiences as a buyer was a fantastic transaction. I will continue to recommend this dealership for sales, service and now for selling to. Thank you!

Update: great experience this time! Thanks guys. Service department was pleasant to work with. I knocked 1 star because it took about 2.5 hrs to get through an oil change and safety, where the promised time would be 1.5hrs. I will give them another shot next time to earn that 5 star service.

My car broke down on the highway and was towed here. The provided excellent service, including setting me up with a loaner so I could get home and get around while the vehicle was being serviced. The associates were friendly and professional.

Excellent Service

Great Customer Service, Thank you Adam & The Amazing Service Team @ AutoNation Honda Dulles!!! My AC was out and he got me in without an appointment and now I am riding cool and happy.

I had a horrible experience. The car I was looking at was sold out from under me. Nobody ever told me what was going on.

Great customer service,explained in details what your car needs

Larry Smith and Brandon Jackson made the buying experience very easy and painless. We got the car we wanted and the process was easier than expected.

Did a great job with repairs. Very good customer service.

Was easy in and out service, but it appears they tried to clean the inside windows and then never wiped the spray off. It was very hard to see out the window once we exited and got into the sunlight.

Excelent service!

We saw a van on carguru that we were interested in looking at. We drove over 2 hours to see it. After taking a look we walking inside the dealership and was immediately greeted and and then assured by a salesman named Dave . We had intention of making a purchase that day however after talking with Dave for a bit and test driving the van we came to an agreement and traded our car for a much needed van .we were treated great from the second we walked into the building to the time we left with our new vehicle they worked for us to get us the best financing as well! We will definitely keep them in mind for our next purchase. Thank you all for a great experience!! Patrick and Glenna

We saw a van on carguru that we were interested in looking at. We drove over 2 hours to see it. After taking a look we walked inside the dealership and was immediately greeted and and then assited by a salesman named Dave . We had no intention of making a purchase that day however after talking with Dave for a bit and test driving the van we came to an agreement and traded our car for a much needed van .we were treated great from the second we walked into the building to the time we left with our new vehicle they worked for us to get us the best financing as well! We will definitely keep them in mind for our next purchase. Thank you all for a great experience!! Patrick and Glenna

We took our Clarity in for maintenance, and found the process to be disorganized to say the least. Someone took the key and drove the car away. Then someone else went searching for it because he needed some information. Came back. Went searching for the car again. Took all the information again that we provided when we scheduled the appointment. At Nissan across the street it takes, very literally, a minute to do the same thing. On pickup, everyone was funneled through one guy. The only guy who could process payments. Except the payment terminal was "unstable", and sometimes he had to enter a credit card info manually. Again, time wasted that absolutely doesn't have to be. Car dealerships had to be dragged into the internet age kicking and screaming. But some kick and scream more and longer. Autonation is one of them.

Excellent customer service, thank you Fawad Hassan !

As always, service is excellent!

I came back to AutoNation Dulles because of my prior experience purchasing my 2014 Honda CRV. This time Sean Eager helped me and his name is very appropriate. Sean is the perfect salesperson - knowledgeable, patient, and a joy to work with. I am passing along his contact information to several friends as I know they will be in excellent hands.

Another very good experience at Autonation Honda Dulles. They were very efficient across the board scheduling, servicing, and pick up. I will definitely return, Aaron was great. Thank you!

As usual, Fawad was prompt to provide with a great customer service! He is the best!!

Awesome Job! As always, we appreciate the hard work by AutoNation Honda Dulles.

If the person don’t donate and that is no business for them to ask why

I had an exceptional experience purchasing my new car with Mazen. He was extremely accommodating staying late while I finalized the purchase. He stayed after to give us a final tour of the car and help with setup and answer questions we had. The car did break down after we made the purchase and he has gone above and beyond to help make accommodations for something that is completely out of his hands. Very impressed. Big thank you!

Extremely positive

Asked the salesman Travon to let me know all damages to auto prior to arriving, was assured there were none, auto was damaged, scratched, bumper separating from the body, mirror damaged as well. His explanation was "he didn't see it". :((

Excelente mecanico

Got a fair price on a new car and worked with Sunny who was very helpful. The process went smoothly overall.

As always, Honda delivered on great customer service. Mr. Fawld kept me updated on my car, explained the repairs I needed, and reminded me my car needed inspection and emissions test. I would ask for Mr. Flawd on my next visit. The waiting area for customers is clean. Thanks again Honda!

Smooth pickup although it took a minute with others picking up as well no problem at all though got the car washed as well on them nicely done Honda!

Sayyid is really amazing and very honest I live in Maryland and he helped me figure out Autonation shops in Maryland. And for my car search in general he broke down the need to keep Maryland state inspections in mind while I look around. He still helped me check out the car I had an eye for at their location and offered more info. I just appreciated the honesty and helpful information, instead of being cold or trying just too sell (which I'm kind of getting tired of after searching)-- so I'll be checking out Autonations here in Maryland but will still keep Dulles in mind. Thank you Sayyid!

Sayed, Richard and Jason took great care of my husband and I with our recent new car purchase. I came with many questions since I was a first time buyer, so I appreciated their patience through the process. Their prompt response and casual environment made our overall experience enjoyable.

Good price, no nonsense service.

They did a great job (thanks Justin) and were helpful, fair and no pressure. An excellent all-around experience

Service has gone down considerably since COVID. They are short staffed due to which employees are frustrated and and are rude with customers. In my last visit i felt as if they are doing me a favor. I asked them to check few things but the technician missed few items. I might switch to Ourisman Honda in Chantilly.

Horrible service. Their service has gone down since COVID. Currently they are short staffed and staffs is acting very rude.

Service was excellent by Hassan. He was very professional and helpful. Answered all my questions and explained in detail the issues - I went in for an oil change and tire rotation. However, upon checking the tires a nail was found. The price and warranty were better than other competitions and their service was thorough. Nickolai, the transport driver was also very pleasant.

I was very impressed with the persistence of the service advisor and the mechanic to determine the cause of an unusual noise coming from under my 2018 CR-V. They collaborated with American Honda Motor Co. to learn that the noise was "normal." They uncovered an article that stated that a vacuum pump inside the fuel evaporation leakage check module may "come on for about 15 minutes about 5 to 10 hours after engine shutoff"! This article applies to all CR-V's from 2017-2020. It was nice to have people really do their job and work together to get answers!

These guys hit it out of the park for me initially. Sadly the communication completely stopped after the sale was made. Several inquiries for an update on the title and registration have gone unanswered. You are only as good as you last interaction and the ghosting they are giving me leaves a rotten taste in my mouth.

Took my CRV to have 2 tires replaced. The first visit I was told the tires had to be ordered. I went n the next day and had them installed. I told the rep on both days my right front tire had a slow leak. This was not checked until the car was brought to me, then had to be taken back to be examined. Thirty minutes later it was brought back to me and I was told no leak showed up. But the tire continued to lose air. So I took it back where I purchased it- Hogan & Sons in Chantilly. They found the leak right away and I then had a third tire replaced there. I wish it had been examined more closely, would have saved me a trip.

Worst sales experience I've ever had. It was a used car and i shared with sales person my concerns of a couple things that should be corrected. Now these were minor so never thought much of it being rectified. It would take a week of going back and forth before 1 of the two issues were resolved. Thanks to the service department whom ALWAYS come through as I've used them for years. The service team did their best to deal with what a the sales person really didn't care about. If you have concerns with a vehicle do not sign a thing as sales and finance are not on the same page.

I have had my little Honda since 1993 and have always had it serviced by Auto Nation. I have found their service exceptional. I plan to keep driving my little Honda and will take it to Auto Nation for any service needs in the future.

Both Fawad and Aaron were wonderful to work with and I highly recommend Sterling location to get your service/repair done. Very personable and you can tell they really care about their customers!

I had a very good experience with my recent car purchase at Honda Dulles 2 days ago.Mazen Aleryani definitely made it possible.He is so professional,caring and friendly.He not only did his job but did more than his job. A wow experience.Very patient even though I kept him for 4 hours to find the right option and what car I really want to go home with...So much great things to say but not enough space...James Quaye in Finance Department is another man that made it happen for me to be able to pick the right and worth it protection plan..All I need to do is put gas in my car and drive. Sincere guy,professional,friendly and always have a smile.....Last person I want to thank is Josue who took the time to go over the features of my new car before I drove home.Honda Dulles wont be the same without these guys..On top of the great staff,location is neat,cozy and organized...I also have been doing services for my previous Hondas in this location and always a great one.What else I can ask for.Definitely recommending this location for buying,selling and for car services...Awesome place to do business with.BTW I so love my new Honda Accord 2021,pearly white,so elegant.....perfect car for me.So happy with it...:-)

Richard and the AutoNation team were very kind and helpful during my recall service. Always very quick and easy.

A professional staff that wants their customer to leave happy.

Aaron was awesome! Great customer service.

Richard is amazing. Understand the need, very customer humble person. This is the first time I am happy with AutoNation Service department. He is very valuable to organization

Since my husband went into a nursing home with dementia, I have had to take over the responsibilities of car maintenance. After my last visit for an oil change, I have decided to adopt the policy of waiting on all suggested recommendations that are not of an urgent nature. It seems somewhat certain to me that most of these recommendations might be spaced a little further apart than one is encouraged to think. Staff is friendly

Had a recall that was stated for 2hr repair time, Aaron got me our of there in 30mins..highly recommended for anyone looking to get anything done in little time.

Hassan went above and beyond by emailing Honda headquarters, in order to have our AC compressor replacement covered 90% on our 2017 Honda Civic. Thanks Hassan!

Slow service with excuses for delays. I am not a fan of this dealer.

Their treatment of their customers is as one would expect from a business who values their customers. I was treated with respect and courtesy all through my warranty service . Also, Adam was very helpful and eager to be of assistance. I’d definitely use this dealership again.

Thank you for the great service!

Bad experience full of lies, fake promises and greed. At the end of the day they couldn’t deliver on their promise to repair my car that has a warranty. Instead making a bunch of fake arguments telling me that there was nothing wrong with it. Its “normal” for the transmission to have issues. Or as Dave Wallace puts it. “Its all within the parameters” Oh hey Hassan worry more about being honest than the result of the Hond survey so you don’t lose money. As your technician told me. Thats all you care about.

Made an appointment with Autonation honda in Dulles va. When I got there they did not have my appointment and Oscar Castro said that they were issues with the system and that is why they did not have my appointment. He then asked was I dropping off the car because it was going to take over 3 hours since I was not on their schedule! He was aggressive and rude in the way he handle this and placed blame on “the system “ Will go to tysons honda. More professional

Good service.! Service advisor Fawns Hassan very helpful

My first Honda and love it! Great experience and service.

Brad provided wonderful customer service. I had questions beyond my service appointment, regarding technical issues and he made sure I had complete understanding before I left. AutoNation Honda Dulles will be my new service center and I will always ask for Brad.

Oil change completed. AC recall that had been completed was rechecked and was quickly repaired. This was accomplished due to the sharp eyed mechanic. The AC issue was a unscheduled repair that Aaron Oftiz worked frantically to pull off. I got my car back in perfect working order. Thank you . It is great to see and work with team at " AutoHonda Nation

Inquired about a used Lexus. Communication was instant and I had an appointment the next day. Justin was great to work with. He answered all questions about the maintenance of the car and gave me the time and space to make my decision without any pressure. Price of the car was fair, therefore , I saved time not having to go back and forth, which is never fun. Overall, I had a great experience and walked away with a great car. Anyone looking for a used or a brand new Honda should go their way.

Please ask for Sam, he is the best! He is amazing and makes the process of buying car really smooth. He went above and beyond in getting the exact car my daughter wanted as her first car. The process was stress free and pleasant. Sam was very friendly, thorough, knowledgeable, respectful, and listened to what my daughter wanted. This is exactly the interaction a 16 year old could learn from. She walked out a happy first car owner and her parents appreciated the great customer service! Thank you, Sam!

My service provider (Adam) always bends over backwards to insure I get the best service at a reasonable price. It's that personal touch that keeps me coming back.

Aaron, was excellent. He took care of my car and kept me updated clearly on the issues and deliver the fix on time. Just perfect and I greatly appreciate it.

I've purchased a car from here and it has been the WORST service EVER! I worked with Sayed Wajid and it was horrible! After purchasing my car I let my sales associate know there were problems that were covered under the warranty, it took forever for me to even get an appointment. I had to threaten to give the car back for me to be helped properly. My temp tags expired, after Sayed told me that he put in my things for my tags, tags and registration contacted me stating that he didnt. The customer service from the entire staff was shockingly bad. The only person that attempted to assist me was Alana in the service department. She is probably the only good thing from this location. I would HIGHLY recommend you take your money else were! Somewhere where they value their paying customers!

Excellent service again, with an unplanned visit when my "yellow wrench light" came on.

Wayne has been our go to guy for 8 years! He’s a great guy and works hard to get it done for you. Would recommend Wayne any day !! Jamie

Brought my 2016 Civic in for an oil change & to get my AC fixed. Fawad did an exceptional job with such speedy delivery & the best customer service. My AC is working great now & I was not overcharged. Great service!

Alanna did a terrific job with the service of my cars!

Great experience--

Executive Summary: Avoid this dealership. They don’t set expectations properly and waste your time. We lost the second set of keys for our Honda Odyssey and were leaving on extended vacation. So I called on a Tuesday to scheduled an appointment. They didn’t have the key in stock, but told me if I brought the minivan in on Thursday or Friday they’d have it. Appointment was for 8:30am Friday. I was early. I was told it would be 30 minutes. Around 30 minutes later, I was told they ordered the correct key fob, but not the actual key. I was told I could bring the minivan back at noon or leave it. I decided to leave it. I thought I could get a ride home, but that fell through and thought I’d wait in their lobby. After about an hour, a woman announced a shuttle to Herndon. I didn’t realize this was an option, so asked if I could get a ride. I was told I couldn’t even though the shuttle was dropping off a passenger a couple blocks from my house and would’ve gladly walked. I was told I needed to coordinate a ride with my service advisor. At noon, I asked if the minivan was done. No, but they had the part. 12:45 just another 30 minutes. 1:07 spare key for minivan is done. Key fob unlocks doors. Hallelujah. 1:21 We’ve finished paperwork. I start running my errands and on a whim try the key. It won’t go in the lock. So I drive back to the dealership. Show the service advisor the problem. He tried the key, it won’t go in for him either. A mechanic comes out, throws his weight behind the key and forced it into the lock. The service advisor cringes. I ask if I need to bring a hammer with me to get the key in the lock and the mechanic says it just needs to go in and out of the lock a few times to wear it down. At 2:07, I roll out of the dealership for the final time with my new spare Odyssey key. I blame Honda for charging a fortune for a replacement and requiring a new key be programmed at the dealership. I had an appointment and was told this was a 30 minute fix, yet it took nearly 5+ hours and shot my day to hell.

The salesperson was great and very knowledgeable about the car. I would highly recommend buying a car here again.

I was pleased with the dealership and the salesperson. My only complaint was that it took 4 hours to close a cash deal. That amazed me it took so long.

Great service friendly and professional personnel from all at Autonation Honda Dulles. Aaron made my service easy and explained my service to me. Great job !

This was by far, the best experience I've ever had at a car dealership! These folks really know how to treat a customer. In particular, Fady, the sales rep who helped me choose my car, should get an award for exemplary customer service in every way: Fady is knowledgeable, efficient, patient, and kind! No pressure tactics, just plain good service. Thank you, Fady and Auto Nation of Dulles!

Excellent advice, quick and perfect service

My husband and I took my Pilot in for an oil change. Fawad and his team members have all been consistently helpful and pleasant. I appreciate the quality service.

a day agoNEW Amazing experience with Mr Fawad. Not only did he give an accurate timeline. I am very happy 😊

I was there for my Honda Pilot black edition sale but before signing I told salesmen after SVA sold I need uber how pay uber he told me Honda dealer not pay salesmen told I pay from my pocket but when everything done then salesmen told I am not payvfor Uber . He is laying in Honda dealer starting.

They were very professional, efficient and explained every thing. Fawad was great he didn’t mine at all he was filling for another service consultant.

AutoNation has been maintaining my vehicle since 2016. They provide excellent service on a consistent basis.

Amazing experience with Mr Fawad. Not only did he give an accurate timeline to the time it would take for the service to complete, he performed free checks as the car was nearing 100k, and provided recommended services to keep the car running for the next 100k. Also, without hesitation, he accepted the competitor’s coupon and applied it on service. Highly recommend Autonation Honda and Mr Fawad for honest service.

So I have both positive and negative to say about my last two visits here. Am still unsure whether I will buy a Honda to replace my Hyundai however based on the Service interactions, so take everything for what you will below. Car was brought in June 26 with diag code implying bad crank sensor and dead battery as I had to jump start 2x just to get it to Sterling. I explicitly requested once told of the bad crank sensor to also check the alternator as I had to drive up to Plymouth, MA the next day to settle my late Mother's affairs and estate belongings, so wanted to make sure the car was good to go. Positives: 1. On both visit requests dating to late June (26th?) as well as July 12-13, they were able to accommodate the request for service nearly same day. 2. Service tech within the garage worked with me on the second visit to quickly turn-around a quote for an alternator replacement similar to what I was able to get with just one phone call to a competitor vs. the initial quote which then allowed me to keep service and warranty for parts with the dealership. 3. Timetables given to fix service were average. On the second visit I brought in the car on July 12th at 3pm, was told to give techs time to dismantle crank sensor to see if that was reason for led "check charging system" message so to await a call on July 13 for status. At July 13, 9am, received call indicating alternator was bad, in working things thru, finally gave go-ahead to replace alternator at 10:50am, but work wasn't done until 6:50pm. 4. The service techs were very patient and understanding. I worked with both Fawad and Aaron who were both also understanding of my frustration with the fact that the alternator was just fine per their techs 3 weeks ago, so very hard to believe it just went magically bad over that course of time. So I will give kudos to both of them for continually working with me to resolution. Negatives: 1. The alternator on the first visit was supposedly good draw/amp. I drove the car up next day, but also noticed after battery replacement, that when the car turned off, none of the interior lights would come on. Due to more urgent matters, I moved this inconvenience to backburner. 2. July 12, "Check charging system" notice appears, car still sounding like it's idling VERY low when starting in the morning as well. Get in and then told bad alternator, even though drew perfectly fine not even 3 weeks prior. Understanding there's no diag code for bad alternator, normally the alternator doesn't go from good to bad within 2 weeks with normal driving and just the one road trip in which the car wasn't used for charging but the phones for Waze. 3. Was told the interior lights appear to have blown a fuse (potentially during battery replacement?) in which even a new bulb wasn't working per service tech, implying then $165 parts plus 30 min. labor to fix the problem. I passed on this, but again, the lights were working fine just before the battery died on June 26th. 4. The original quote for alternator replacement for 2013 Honda Odyssey was $1,025. I told them to hold off till I called for a quote. The first place I called (not a quote for rebuilt core or anything) was for $760 (includes taxes, etc.). I tried calling Honda back 3x within 5 min. of their original call and couldn't get thru. I tried calling the service tech directly 2x and reached vmail, and then the main line to transfer to any service tech and got IVR both times. I literally got into the car and drove 15 min. to then tell them to give car back unless they can meet roughly the quote I was presented. Only after this and then a manager approval for discount could I get $800. It shouldn't have to get to this point, just period. 5. I was expecting alternator replacement to finish up around 4pm given okay on July 13th at 10:50am to do to the work, I came back at 5:30 since no callback and indicated i was going to wait there as I needed the car period that day. 6:50pm the service tech got me to let me know work was completed. Hope this helps!

Excellent service. My customer service host, Allana, was helpful, informative and knowledgeable. The service was done faster than the estimated.time. I was informed every step of the way. I used the Shuttle server and both drivers were courteous and professional. I will continue to use AutoNation Honda.

I went to have a safety inspection and oil change. I was very disappointed with the staff. When I arrived, I was ignored by multiple staff members. No one greets the customers or offers any direction. I had never been to this location before and I was not aware of the propper procedures. When I was finally seen to check in my car, I reviewed the services I wanted and asked for a quote. The attendant replied with an attitude and said "for what?". I simply replied by letting him know I would like a quote for the services that would be performed on my car. When I came back to pick, up I was ignored again. They also wanted almost $600 to replace two brakes. I was able to get two quotes for half that price from Firestone and from my local mechanic. Don't waste your time here. The Chantilly location is much better.

Soon after the multi point inspection is done after the AC lines are replaced on Thursday evening, within a day battery went dead. It’s a big surprise to me. Though I was on a trip the service agent told me to come on Monday even after I said I need to travel back on Sunday. I could get finally the battery replaced after lot of discussion. I felt very bad about the customer service.

They seem to not know what they’re doing they took a small problem and made it a large problem I ended up have to fix it myself I tried to give them business to help the local economy

My battery died which was discovered on Saturday of my return home from vacation. Took it in after a jump and they were able to replace the battery and have me on the way in a few hours! Nicely done and thank you!!

I have been coming to Autonation for years to have our cars serviced. this last visit was the worst experience that i have ever had. i dropped my car there the night before my service appointment the next day at 8:30 am. i called at 2:30 pm to see how things were going because i needed my car back to get to work. i was told that they were very busy and they needed another hour or so to complete the work. i hadn’t t heard back at 5pm so i called and was told my car was done they were just waiting on a car to come and get me. very frustrated i got my son to drive me to pick up my car. i was ignored by my service tech while i was standing at his desk. the tech next him said “ you have people waiting to be checked out and he yelled back “ i am busy on the phone!”after 20 min of waiting the tech at the service desk next to the one i was waiting for apologized and checked me out. when i went to leave i asked the service tech to the left of the waiting area door if i could have a business card for the manager and he looked straight at me and then started a conversation with another employee. before i left i asked him his name and with a smirk on his face he pointed to his name tag. i was in tears all evening. i used to recommend AutoNation Honda to all of my patients, family and friends. What has happened?!!!!

The service is great since the beginning, very professional staff and no surprises!!! (Extra charges). I will definitely recommend this place for service your vehicle!!

My experience with AutoNation Honda was nothing short of great! As a woman, and a sales manager myself, I look for cues in which I’m being treated fairly and professionally. That was my experience from start to finish. My sales specialist, Richard, went out of his way to personalize my experience. When I showed up with my entire family, he asked my kids about their day and remembered that my husband had mentioned we would be coming from a 4th of July parade so he asked about that. When I let him know we’d be test driving a competitor vehicle, he encouraged it and gave me his card so that I could contact him once I knew for sure what I wanted. Richard and team worked with our timeline when we came back and were flexible in helping me finalize the sale while working around personal commitments for the day. It went a long way for me to be respected and communicated with as I was the ultimate purchaser, not my husband. We will gladly be coming back to AutoNation Honda when our family needs a vehicle again!

Very pleasant experience, my requirement was attended to my full satisfaction by service advisor Fawad

It was almost nostalgic, going in to obtain service at AutoNation Honda, after the last seventeen months of craziness. I was pleasantly aware of how smoothly and well everything was handled, from making an appointment to having the service done well and in a timely manor. Thank you, Fawad & Crew!

Great personalized customer service "Ask for Adam

Richard ant the whole team at Autonation were wonderful to work with! All my questions were answered and my CRV was returned to manufacturer specifications, it was like I bought a brand new car! Thank you all!!!!!

Job was well done!

AutoNation Honda Dulles provided me exception customer support. When another dealership sold a car they had agreed to hold for me I was in quite the bind. I reached out to AutoNation and they were able to quickly find a vehicle that met my needs. Everyone was very friendly, professional, and the more than accommodating.

Thank you AutoNation Honda Dulles for always taking great care of me. I want to thank Jorge and Brian for always going above and beyond. Highly recommended!!

Great place to buy a car and get serviced

Sorry, I missed sending a verbal response. As always, Brad was most helpful - everything from the great shuttle service, answering questions, and pleasant personnel. Thank you!

I was there to have a check up. I was waited on promptly and courteously. Service great, had transmission work done and was quoted too high per rep so I was given a 15% discount. I always have a great experience @ Honda of Dulles. This 2018 CRV is my third and have had years of wonderful service on all three cars.

Great customer service and couldn't ask for a better advisor. Adam Kearney was extremely helpful, kind, and informative. Wouldn't take or trust my Honda CR-Z to anyone else. No pressure - easy, peasy!

Brad provided an excellent service ! Overall the entire experience on the first maintenance service for my 2020 Passport was great 👍🏼 I also have to mention, I am very impressed with Dylan one of the assistants in the service dept. I had a couple of questions on pairing my iPhone contacts and also some settings and Dylan was very accommodating.

Sales department is very helpful. Very busy, very clean and friendly atmosphere.

I brought my crv in for service on 7/2/21. The service I received from Xavier Chiqulilo was excellent. He was knowledgeable and courteous. He explained what services needed to be performed. I informed him that I had another appointment and needed to be finished by 12 noon. Xavier said he would try to make sure the service was completed by then. About one hour later he came to tell me the service would be complete by noon. This experience was very satisfactory and will definitely return for the next service.

I had a positive experience here. The team didn't put pressure on me to buy, and let me take my time. I worked with Justin Duke, who was very helpful and patient. I found their prices to be better than Carmax and Carvana. They also gave me a great trade-in value for my old car. If you're a Honda person, I'd recommend this dealer over the other ones in the area.

We spent 2 1/2 hrs waiting for an oil change after making an appointment and telling them we had to wait. In addition, I had asked that the tires not be rotated, but they were and they charged me for rotating them. Finally gave me a credit, but I don't plan on going back. This is all after I had bought my last car from them and had had it serviced there for 7 years.

The staff was great!!👍 I got my dream car and I’m so super excited!! Nobody jacked the price up and Because I live in Baltimore the management helped me finalize the sale in one day!! I give this place 5 stars and a kiss!!💥💥💥💥💥😘

Mr. Fernando Lobo was very knowledgeable and helped us find the HR- V we wanted. Transaction was seamless and fast. Mr. Fady was very diligent throughout the closing process. Would highly recommend getting your next vehicle through AutoNation Dulles!

I had a very positive experience having my car serviced here. Everyone was very professional and my car was serviced as agreed upon in a timely manner and without any pressure to receive additional services. Highly recommend.

Great experience. Knowledgeable service advisor. My car was repaired in a professional manner to my satisfaction.

Oscar was great in getting my car serviced !

great service and very helpful staff

Aaron, the agent helped me with the Servicing of the car. He is knowledgeable. I am highly satisfied with his performance.

Once again, my Advisor, Adam was professional, polite, patient, and answered all my questions. I highly recommend you ask for Adam to be your Advisor. Adam is also reliable, and well organized.

Friendly, efficient, courteous, and complete service. Had the oil changed after the car was sitting idle for almost a year during the pandemic. Also found out that there was a software upgrade needed for the CVT which was done at no charge.

I had my 16 year old Honda Mini-Van serviced and they took care of all my car needs. They communicated exactly what service was required and the potential cost.

This dealership stepped up and took responsibility to aid their long-time customer -- me -- when a technicality was preventing a warranty from being honored for a set of tires. The General manager, Aaron Spicer, was efficient and honest. Bravo!

Great experience with. They provided with the service I expected .

Adam is wonderful and is one of the best service reps I have ever worked with

Thank you; the recall service and the oil change was faster than i anticipated. Appreciate it

They did a great job. It was on an incredibly busy day so had a longer than anticipated wait but given the volume of service they were doing at the same time, I understand and did not count that against them. Very professional and high level service.

Sean is the man - first time car buying experience and was lucky to have him the whole way through. From the start, there was no pressure to move forward any faster than I wished and he made all buying options known so I could make the most informed decision. Always carved out time in his busy day to meet with us as it took several visits for me to finalize my decision. His manager, Sonny, was also a wonderful gentlemen we had the pleasure of working with and felt both genuinely had my best interest in mind.

Service was great. The facility was clean. Everyone was courteous and professional

This is my second purchase at this dealership and I have yet to be disappointed.

My AC was broken and I took it to Honda in chantilly but was told that both the condensor and compressor were leaking. I would have to pay $1.5k to fix the compressor since condensor is covered under warranty. Once I declined the offer to fix the compressor, I was told that they wouldnt work on my condensor because it seemed like autonation worked on it before and incorrectly misplaced it. It didn't make sense to me but I took it to Autonation anyways. Fawad was my assistance and said that they have never worked on my car after doing a thorough record check. He was honest in telling me that nothing was wrong with my compressor, there was no leak at all, just a cord and condensor problem. No need for compressor fix. This was way different than what I was told in honda in chantilly. Therefore, I cant thank Fawad enough for his honesty. literally my life savior:) my AC works now!

Overall standard. No call when work was done, had to wait overnight and call back to find out.

Bait and switch. They offered me a price for my trade online conditional to in person review. Sales person said they could likely beat it once I was there in person. I submitted detailed specs to their database to get the estimate. Once there, they dropped it by $1,500 and could not explain why despite a technicians review. Of course they couldn’t locate the technician to explain what caused the drop. Only after multiple “Let me talk to my manager and see what I can do” did it get back to original. Don’t appreciate the baited, inflated offer to get me there only to pay BS games later and switch the offer without explanation as to why. This is why people are switching to online car buying.

Bait and switch. They offered me a price for my trade online conditional to in person review. Sales person said they could likely beat it once I was there in person. I submitted detailed specs to their database to get the estimate. Once there, they dropped it by $1,500 and could not explain why despite a technicians review. Of course they couldn’t locate the technician to explain what caused the drop. Only after multiple “Let me talk to my manager and see what I can do” did it get back to original. Don’t appreciate the baited, inflated offer to get me there only to pay BS games later and switch the offer without explanation as to why. This is why people are switching to online car buying.

As always, quickly in the facility with work complete within the promised time while I went shopping in the neighborhood

Arrived at my 2:00 appointment time; there were 3 other cars in the 2 incoming service lanes. Several blue-shirted service people milling about, on the phone, on computers, etc. Sat in my car waiting for somebody to come help me, take my car, or at least acknowledge I was there. NOTHING HAPPENED. After a few minutes, I decided to see how long it would take for somebody to notice me...after 15 minutes sitting there, now at the front of the line, I finally got out and found a service guy (who was pretty well engaged talking to a service woman) and asked if there was a manager I could talk to...he decided to help me. What a sluggish and seemingly not very competent intake system! Very painful.

I called to ask about the SD navigation card they told me to call the Mercedes dealership. Also, I can connect my car with the app because the VIN still connected with the previous owner. Those are little things they should take care of it before sell the car. The ViN should be disconnected from everything.

Always have great service at Honda. Like the process and how information is provided.

We can in for a recall and had to stay for a couple hours of maintenance. Hasan made this seemingly long experience a pleasant one with excellent customer service.

Excellent service the auto nation dealer has provided.

I went to the Honda dealership at Autonation in Dulles and had a fantastic experience! My car received an oil change and tire rotation. While I waited, I used their wifi to work and also used their fancy coffee maker. All of the managers and associates were beyond friendly and it was an overall great experience. Buy Honda!!

This is the first time I have been here to have scheduled service. I have an Acura which has always been serviced by my Acura dealer. Since this dealership is so much closer than the Acura dealership where I went before I was surprised they would service my vehicle at a Honda dealership.

Service rep was good. Service was done in timely fashion. Only issue was making a 10am appointment and having to wait 10 minutes to drive my car inside the garage because of 5 or 6 cars in front of me. Maybe I didn’t need to make an appointment?

Overall good experience working with autonation employee Richard

25000 mile maintenance. Work was done quickly and efficiently. The service advisor informed me of future needs (tires) and shared with me cost. Overall fees were in line with expectations. Overall - good experience.

The friendly attitude of the staff and of Adam who is always friendly and helpful. The car is always serviced without a hassle and washed on return.

Great time at this dealership. My salesman, Sam Chowdrury was exceptional. He showed me new and used HR-v cars. Didn?t pressure me was very knowledgeable and buyer friendly!! Would recommend to others!!

Everything went well! The service rep Alana was excellent.

My husband and I went to look at a truck they had on their lot. Personally I hate buying vehicles as usually the sales people are like vultures as soon as you pull up. Not here, I actually went inside to get someone to assist us and not once did we feel the pressure to get the vehicle now.. We took our time, we actually left and again no pressure. We ended up coming back and when all was said and done, we actually got 2 new vehicles. Kevin was our sales person and he was great!!.

I was for my car service and Mr Adam is my Agent. He is extremely courteous, considerate and understands the problems.

Friendly and knowledgeable sales people Convenience location Great inventory Very professional

First time service was just wonderful. Mr Fawad was very thorough and took the time to explain things on a very busy day! Thank You

Professional and on time. Glad to get the complimentary car wash also.

Recall to fix drive shaft , Service was great and I felt they went above above and beyond the recall notice by tightening a bolt in that was loose that was not part of the recall.

Adam is the beat service advisor and he makes sure you get in and out quick and always is honest with you and necessary repairs!

Good experience! I would recommend this place to anyone!

Found a Honda Odyssey for sale. Confirmed by email it was available and made an appointment to see it. Drove an hour to the dealer only to be told it was not available. Classic bait and switch con. Check other reviews, they same the same. Don’t waste your time.

The service department especially working with Fawad Hassan has always been a wonderful experience. He is very attentive to the routine services needed for my vehicle.

Asked a simple question of does the vehicle have a DVD system. Refused to answer the question but wanted my email and phone number. Not very good sales people.

The rep. I dealt with provided feedback on the status of the repair

The service was great! My vehicle was taken at the scheduled time, the wait time was reasonable and Adam (service rep) was fantastic! I highly recommend the AutoNation Honda Dulles service department!

Efficient, friendly, excellent service!

Satisfied. nothing to complain. easy access. Very courteous and attentive.

From pulling in to leaving the experience was great, the service advisor was great wish I had written down his name

needed a new battery and obviously did not have an appointment. I was squeezed in and completed in under 1 1/2 hrs

What a wonderful experience! I detailed the problem I was having. My service advisor listened to me and understood my concerns. She was experienced, polite, knowledgeable and set my expectations for the time the service would take. The service waiting area was clean and comfortable. I was very impressed with my first visit here and I will be returning for future service needs.

Great experience, Hassan was phenomenal, I had some questions needed clarifications, He was on point. I was completely satisfied

Fawad Hassan was really helpful and went above and beyond to get my car serviced. Appreciate Autonation Honda for doing excellent job

Took car in for oil change and a few minor electrical issues. Service rep was outstanding, knowledgeable, and very professional. Work completed in time.

I had a great experience here and Wayne was truly the best salesman!! It was my first time purchasing a car and he made the process so easy and helped me every step of the way; I?m so grateful to him. When I wasn?t sure what I wanted to do he did not pressure me into buying a car, he told me to come back when I was ready and that?s exactly what I did. So happy to have bought my car here and would recommend this dealership to anyone!

service very good, on time.

Great experience. The crew made it really easy to get in and out without any extra hassle.

Dropped car for a recall repair. They recommended a couple of fluid changes, one was a completely unnecessary transmission fluid change for $200 , which I had done less than a year ago and barely put any miles since. I recalled too late so it's partly my fault, and completely my fault for trusting a Honda authorized repair shop to recommend a genuine repair. Anyways, called the service center and reached one of the advisors to know why they recommended the transmisson fluid change, he bluntly admitted it wasn't on my Carfax :) Not wanting to accept the lousy excuse , i requested to talk to a service manager, of course he didn't pick up my call, left a VM requesting call back. No response for a couple of days. Tried calling service center couple of times after, in hopes of at least talking to a service advisor or manager. As I expected by this point, no response. After writing an email to the general manager I finally got a call from a service manager who made more lousy excuses on why he didn't call back . He promised to enquire and get back, and that never happened. Totally expected. Just another shady repair shop, with pathetic customer service and don't care attitude.

Great Service! Adam is my Service Manager and is extremely thorough and professional. I appreciate the care he and his team use when servicing my car and when they return it to me.

As usual I had a great experience. Brad walked me through the scheduled service so I knew what to expect and called to discuss other items of concern with my vehicle, including costs. The work was done in the time promised and it was great.

I have my car serviced at AutoNation of Dulles and everyone I have encountered from the info gal at the front desk to the techs (i.e., Oscar, Fawrad, an ex-employee from the philippines (i forgot his name), they all have been courteous, helpful, knowledgeable.

Made an appointment to take my new CRV in for its first service (simple oil change and tire rotation) an hour and half latter finally asked what the hold up was? Getting the feeling I was putting them out I was sent to three different people only to find out car had been ready keys were sitting there just didn't bother to tell me? Not sure how long I would have sat there if I would not have pressured them

Great service experience! Aaron, the service rep, is excellent. He is friendly, courteous and explains everything.

Excellent care from our advisor, Aaron, for regular maintenance.

Great service and customer service. Would recommend this dealership.

The technician rep was good. But the shuttle service is horrible. Looks like the dispatcher and the driver were not interested in their job. This is a great inconvenience and might be one of the reasons for me to take my business elsewhere.

Good service by Joshue . Good car and deal . He was great in providing information and alternatives on prices

Not the dealers issue - took quite awhile to get the part in. The service tec I dealt with was excellent

Professional staff, good work

Very professional young man who dealt with me at the desk and coupons available to lessen the cost. Work done well and quickly

I took my car for a repair and they broked the glove box of my car.

No high pressure sales which was quite different from my experience at other dealers. That was really wonderful for a single, older woman. The salesman was very willing to explain all the very new features of a hybrid and patiently answered all my questions. i would recommend going to this dealer when you are looking for a new car.

Good prompt service. Good location, you can walk the WoD while waiting for a repair. Nice waiting room if you like that instead.

I needed a new key since mine was about to break. Estimated wait was 1 hour, the job was completed in much less time!

AutoNation Honda has consistently provided fantastic service on my 2019 Honda Insight, and this time I took advantage of their concierge service and it saved me 5 hours! Everyone I interacted with was pleasant and helpful - such a great dealer and great service department.

Absolutely great service as always! Dulles Honda is our preferred shop

Sabastian has helped me in the past and this time as well. He is professional, knowledgeable and very helpful. Plus he seems to be a very honest employee. I will return to your dealership to have my car maintained. Thank you!!

Wonderful experience purchasing a 2021 Accord. Staff was extremely helpful, professional, and attentive.

Service provided was amazingly friendly and helpful

Brad at Dulles Auto Nation, always provide an outstanding service.

Completely satisfactory. Reasonable cost. Everyone courteous and pleasant.

Brad Burch is an excellent service advisor. He should be promoted to a managerial role. We drive from a long way to have our cars serviced at AutoNation because of Brad?s knowledge and advice on keeping our cars running.

Xavier was very pleasant to work with. The process was fast and smooth.

He helped be know what needs to be done to keep car working good.

Mr Sebstain Arnaz was my advisor at the service center. He explained everything really well and overall made my experience a pleasant one.

Always an excellent experience. I bought the car there and have used this dealer for all my service since. They have always done an excellent job. I waited for the vehicle and the waiting area was comfortable and quiet. Service completed on time and the explanation of the car's status was thorough and complete. Totally happy.

Me brindaron excelente servicio

It was time for a service after a long road trip. Scheduling was easy, Adam met me right on time and the service was performed reliably on time. We added an all-wheel alignment on his advice. The alignment revealed some need for adjustments so was useful.

Our Salesperson, Sam Chowdhury, was great. We knew the car we were purchasing and wanted a quick purchase process. Sam picked up on that quickly and was able to adapt to our needs. The only negative was the Finance experience which was disappointing. Despite requests (and agreement) to remove a charge on the invoice and paperwork, the charge remained. Finance said they’d cut a check for the difference upon completion, so we signed paperwork. Went to leave and when we inquired about the check, was told we wouldn’t get a check. The difference would “likely” be applied to the principal with the bank at some time “when all the paperwork cleared.” At that point it seemed like shady business practice.

Adam saw that my vehicle was well taken care of in a timely manner. He?s very knowledgeable and answered a few questions I had. I Feel confident when I bring my car to him.

Service was timely and well managed.

Extremely patient and professional sales team. Finance department was easy to work with and broke down our options clearly so we could make a sound decision.

Excellent service with Honda in Ashburn Va as always

Submitted paperwork for a car didn’t hear back then sold the car out from under me. I had offered to pay for and everything Bad place

Good service, friendly staff.

Best buying experience and outstanding customers service. Sean is a talented sales representative. Gets a perfect score for customer service. Alana is a excellent service department agent. During my visits she was very attentive and knowledge. Best dealership to purchase and service your vehicle. I pass two Honda dealership when heading here. They are worth the 45 min drive.

Car was ready earlier than promised. Customer service rep Alanna was very courteous and gave me a full rundown of the services performed. Customer waiting area is spacious and comfortable, great coffee! Overall great service experience and I would highly recommend taking your Honda to Dulles for servicing!

Excellent and good customer service . Hopefully continue to help the customer trust.

Was having issues with my car?s breaks, but didn?t know what was wrong. Took it to them for a look and an oil change. They zeroed in on it, and while some parts needed replacing, quoted a reasonable price at a discount and got the job done the same day. Great customer service by Alanna and the technicians.

I am not sure if they did the tire rotation - because the tire that did not have the cover is still on the right rear. Car wash was terrible.

Prompt, courteous and professional in all regards. Especially appreciated the shuttle service.

Excellent service from Service Advisor Adam Kearney.

I scheduled an appointment online to take my vehicle for a safety recall. I have not used this dealership before and to be honest I hesitate taking my vehicles to any dealerships as they alway seem to rip you off. I made the appointment for 10am and got there right at 10. I drove into the service lane, waited a few minutes not knowing how their service process works. I didn’t see any of the service advisors attempt to help me so I got out of the vehicle. No one seen to care that I was there let alone offer help. I approached Jorge I think his name was. I said good morning and he said someone will be with you shortly. He didn’t seem to be doing anything but I can’t speak for him. I waited and waited until about 15-20 minutes later someone came and asked if I needed help. I told him I had made an appointment and I was there to get a safety recall done on my vehicle. He took some information from me and called Aaron out and said are you going to write this customer up or should I do it. Aaron came from across the service lane and said I’ll take it from here. Aaron showed no customer service was so ever but at least put me in the system to get my car fixed. I asked him how long it was going to take and he said about 90 minutes. I told him I was going to go back to work but to please call me so I can pick up the vehicle. He verified my phone number and say I will call you once it’s completed. 3 hours went by and I didn’t get any calls so I decided to call to get an update before heading over. Sure enough no one answered my called. I got a ride to the dealership and decided to wait in the lounge assuming it was almost ready. I waited in the lounge for about 25 minutes. I got up and went to the service lane to get an update. As I was walking I saw my vehicle parked by the rear of the service lane. I asked Alanna if she could please help by giving me an update on the status of my vehicle. She was rude and had no customer service what’s so ever. She said my vehicle was still being repaired. I asked if she knew how long it was going to take and she said she didn’t know. I said well who know because I need to get back to work and I was told it would only take 90 minutes and yet it’s been over 3 hours. She seem upset, I asked to speak to the manager. I went back to the waiting lounge and waited for another 10 minutes. Aaron the service advisor who took my information in the morning came in and said your vehicle is ready. This has got to be one of the worst experience ever and the reason why I don’t like going to the dealership. Everyone at the service department showed zero interest in the customers. They were all seating at their desk pretending they didn’t see you. Worst customer service ever. I will make sure my family and friends never visits this location.

Sebastian assisted me with the services I needed for my car. He was helpful in explaining what was needed and even help with a discount applied to the total cost of my service. I appreciated that!

If I have to choose one word to describe my recent experience with Justin Duke, Sales Consultant from AutoNation Honda Dulles, it would be “quick”. Justin is very helpful and polite sales person, as well as very professional in explaining all features of the 2021 Honda CR-V EX-L. Justin always responded promptly to my requests and answered all my questions. He even went extra steps to make sure that there were no issues before we leave the dealership with our new car. Justin and Garret Reich (Sales Manager) listened and understood my car’s requirements and my “out-of-the-door” price (car cost, tax, tag, and fees). Garret was able to quickly obtain the management to approve my price. My final price (out-of-the-door cost) was exactly what we agreed upon without any last-minute surprises. The entire AutoNation Honda at Dulles team (Justin Duke, Garret Reich and Fady Mowad) made the car buying process very quick and easy. I would definitely do business with Justin and the AutoNation Honda Dulles team again in the future and would recommend AutoNation Honda if you want a great deal on a car without any stress.

I?m a Honda girl! I upgraded my accord to a CRV after my son was born?figured I would need the extra space. And boy did I need the extra space! But now he has gotten so darn big - along with and sports, friends and carpooling (plus the new dog)...I realized I needed an immediate upgrade to a Pilot. I went in to the dealership just to window shop never wanting to purchase that day? But my salesman, Sam, did such an amazing job showing me the pilot and I was so impressed with all the added safety features the pilot had to offer that I walked out with a new car! I would highly recommend Dulles auto nation, Sam, and the pilot!

Car was checked for service required. Service was performed quickly and efficiently.

Efficient and friendly service! Waiting time shorter than projected.

Excellent service. Long time customer. Always very pleased with the service.

Sayed Wajid, Sales Consultant, was fantastic, knowledgeable, respectful, and kind. I was very impressed with his professionalism. This part of the purchasing process was great. After selecting the car I wanted to purchase, I was sent to Finance where the consultant was knowledgeable, but impatient and disrespectful. I lost count of the times I was talked over and interrupted while I was speaking. I felt rushed through the process. I would recommend the dealership, but would not recommend the finance consultant.

Very experienced and professional in their service. Would recommend the staff for its care.

Every time I bring my Honda for repairs I know, that the service department always will do an outstanding job. Adam Kerney takes care of my Honda as if it was his own. Thank you AutoNation for many years of service/support.

Everything was great. Didn't wait too long. Will continue using this service.

Everyone at Honda Dulles is always helpful and friendly.

Adam and his service team provided outstanding service -- they are my "go to" team! Prompt and personable greeting, thorough examination of service record and current needs for my 2018 Honda CRV, and most professional service. I have been a Dulles AutoNation customer since the beginning and will faithfully continue in the future. Thank you! Thank you! Thank you!

The ease of making appointment was excellent. No wait my vehicle was taken for service immediately. All work - service and repairs were performed great and I was fully informed by Brad my service advisor of any additional cost prior to the repair being started. Thank you.

Making the appointment to have my car serviced was very easy. Sebastian that was over seeing my service kept in contact with me as to what the car needed with recommendations.

Upon arrival I was greeted by name even before introducing myself. Check in was quick. Everything was explained up front. Check out was smooth , vehicle was clean inside and out. Aaron was great!

Service manager is top notch! Presented all maintenance options up front.

In for recall work. I was happy with the service I received - quick check in, wait time as expected, quick check out. No complaints.

Got the car I needed and wanted for the price I wanted. They did a good job.

Fawad Hassan, service advisor provides excellent customer service and answered all if my questions promptly.

Our associate was David. He was very informative,professional,, knowledgeable, and patient. Great experience!

Great job. Advisor told me about 90 minutes and it was done on time with only one item on each car. This was for my Safety Inspection.

Great service from the team, well done to Sebastian and the others .

Excellent. Reasonable prices. Work completed on time and they honored a coupon from a previous visit when the pets are not available.

If you schedule service on line, be sure to select a service reps name. I did not (selecting any service rep was ok), and was left in the middle of the service bay unattended after I arrived. In addition to the oil change, I asked that the automatic cruise control be checked, as it was not operational. I was told at check out, that it was working as designed. I?m sure it was not tested. Maybe obtaining service late in the day is a bad idea... My car entered the service bay when complete (which was a good thing). But then 1/2 hour went by until my service rep could be found. I had an Acura before I purchased this Honda. I would suggest this Honda location go take a few lessons from their sister organization in Chantilly, to learn how to run their shop.

Wonderful experience. Everybody, especially the salesman, were very professional and helpful. Clean and friendly environment. I strongly recommend this dealership to anyone who wants to buy a Honda.

I recently turned in my Civic and leased a CR-V. Sean was extremely helpful and made the whole process easy. I love my new CR-V! I get compliments every time I drive it. This is my third lease from this location. AutoNation Honda Dulles is the best!

Regular Honda CRV Maintenance. The adviser was very professional and friendly.

Run?do not walk?to AutoNation Sterling if you want a successful and satisfying car-buying experience!

I am amazed at how efficient and professional the service staff during my service appointment

I have used Auto Nation Honda to service my cars since 2013 as well as to trade in my Odyssey when I bought my CR/V. I have always been pleased with my dealings with them. During the pandemic they picked up & delivered.

Richard Francisco, who took care of me twice on two separate days within a week, was very professional, efficient, and courteous. He thoroughly and clearly explained all the work to be performed and returned my vehicle to me within the estimated timeframe. Richard deserves full marks for the outstanding service!

Not quite in and out but on a recall service, I was greatly surprised to be out in about an hour.

Adam Kearney and the Service Crew @ AutoNation of Honda Dulles are amazing! I've been going there for many years now (Honda Element and Honda CR-V), and they are always sincere and transparent regarding the service my Honda needs!

Great customer service. I highly recommend the dealership and Senior Sales Consultant, Wayne Brent.

Alana was great. The facility was clean. The repairs did not take too long.

I love AutoNation Honda Dulles. Exceptional service from the service team. Especially, Fawad Hassan who goes above and beyond each time I bring my car in. This is my fifth Honda vehicle - safest car and SUV ever!

My service manager went above and beyond to secure a critical part for my car. He communicated often and booked an appointment for me as soon as the part arrived.

I always have my car serviced here. Adam is always my advisor and I trust him completely. Always friendly and honest.

I purchased my Honda at AutoNationa and have taken it there for service for almost 5 years. They are always pleasant and helpful in explaining exactly what is being done. They do not seem to perform any services that are not needed at the time. My car is left clean when I pick it up.

Easy check in, great service, work completed early, $20 off coupon, what could be better!?

Oscar my service rep was great. Work performed flawlessly.

horrible I purchased a vehicle that no one knew about. The sales person told me he would fix the issue of the tire light being on but he left for the day in the middle of the sale and nothing was takin care of. I took the vehicle to Auto Nation of Bethesda they saw the y vehicle needed brakes rotors and tires. I was not given new tires as needed but they did change the brakes. Now I have to fight to get the tires changed when the tires are clearly no good. This is an issue that was told to the dealership before i took possession of the vehicle not after so it should be fixed

Great service always!! Service department keeps you updated on anything needed for your vehicle

I purchased my car at Auto Nation Honda. I love my car. It is so reliable. This has been the very best car I have ever owned. The service techs and advisors really care about your car and that you are satisfied.

Had Great experience with Oscar, no attempt to force additional repairs or service during the visit unlike some other places.

Had Great experience with Oscar, no attempt to force additional repairs or service during the visit unlike some other places.

Professional in every respect

Kevin was awesome to work with, he didn?t try to sell me the top model, he listened to what was important to me and what was not. Also, Mojib in finance made sure I received a great rate and got the monthly payment in my comfort zone.

The staff and technicians always provide excellent customer service!

Waited a while for someone to come an attend to me.

Great staff, personal and friendly service. I got a great deal too!

Great experience working with Brad to get my vehicle fixed and road ready.

Adam, my service advisor, was very friendly and helpful. My car service was completed ahead of the estimated time.

Go and ask Jorge the sales person if you want to get a better deal.

Sales person Jorge is really genuine person. Not like a typical salesman

I came to Honda for recall and oil change my customer care rap.was Mr.Adam I was very pleased to see him very professional in his field ,his customer service was also amazing .

As always, service was great.. My customer service Rep, Bradley, was also wonderful.

Sales person Jorge is a good genuine guy explain you all the details and negotiable. No pressure

Great customer service and fellow up!!

1st time customer, brought in Honda Accord for recall item. Service advisors were fast, courteous, and kept me informed. Dealership very clean. I will be back for future service and sales.

Alanna was very professional, i will surely look for her next time

Awesome service as always!!!! Would recommend to everyone

Great Service. We love the customer service and technical assistance we get from Auto Nation Dulles. The operation s very organized. Our vehicle was in and out the same day covering 5 recalls and 2 other services. Great service. Thank you!

Everyone I worked with was nice, helpful and accommodating!

Initially, the first representative I met with upon arrival, indicated that to spite what the letter from Honda indicated, (which was that the was a recall that would be free to the owner), that there may be a cost to repair this. However, once the car was taken to the back garage, I did get a sense that it was going to be covered by the recall. The car was returned within one hour, recall was repaired and the car was washed. I felt good about my visit.

Pretty quick service time. In and out and service agent worked with me for a coupon I provided.

The black girl in service was very helpful and I felt welcomed

I purchased my Honda CR-V at this dealership and I have at it serviced there over the 9 years I have owned it. I go back because of the outstanding customer service I have received during each of those visits. My advisor Adam is the consummate professional and helped me out on more than one occasion. I will continue to have my Hondas serviced there.

I was pleased with the service. Maybe be uncle was ready in a short amount of time and reasonable

In a 6 year old Accord with a dead battery, parked 1/2 mile from the dealership in freezing rain with groceries in the trunk. Sebastian, the service manager came out to the car with a portable battery charger, jumped the battery so we could drive back to the dealership and replace the battery. Half frozen wife very grateful.

Well run, pleasant, efficient. Good price, better than most local dealers.

Good services , nice people ..

Scott Barrowclough, my salesman, is totally professional in every way. Superb customer service and rates a "10" in every category.

Great care Taken by Service Advisor- Alanna Baylor. for my Honda CRV

I am happy with the quality of the dealer's service.

Never given bad advice on service requirements. Price for services are reasonable compared to non-dealer shops.

We had a great experience purchasing a car from Autonation Honda.

I had a oil change. The service agent is knowledgeable Good Service.

Went to diagnose dashboard warnings on my car. Fuel injectors were going bad. AutoNation provided excellent service by taking care of the parts and the labor, as Fuel Injectors were still under warranty which I didn't know.

Oscar was very efficient got assigned quickly. Then was even to do some last minute request very quickly.

i like auto nation thay give me good service

Outstanding Experience From First Contact to Vehicle Delivery. This was my first experience with AutoNation Honda Dulles and my eight overall car buying experience (5th new car). Without question, this is the best experience I have ever had. We were in the market for a minivan and wanted to test drive the Odyssey. We showed up at nearly closing time midweek and our family of five was greeted warmly by Fernando, his manager (Sonny), and Anne (the front of facility coordination specialist). Fernando was more than happy to provide a detailed explanation of the vehicle and options and walk us through answers to every question you can imagine. He was extremely knowledgeable, responsive and kind. We weren’t ready to buy that night and Fernando and Sonny completely respected that and did not try any high pressure tactics. After putting in a lot of research and getting many quotes, we contacted Sonny with a challenge. We wanted a specific color exterior and interior version of the Odyssey Touring edition and wanted it for the best overall price that we had received. There were only 3 of these vehicles left in the mid Atlantic region (this was verified by another dealer). Without any hesitation and with a positive attitude, Sonny asked for a half hour to see if he could pull it off. He used his connections and was able to convince a competitor that they had not previously done business with to make this happen and then provided the vehicle at the best price (by other dealer’s accounts this was an “insanely great” price). He could not have been any kinder in doing so. We came in and finalized the deal with Fernando who was exceptionally sweet to our children throughout and always caring for their well being and keeping them from boredom (as was Anne). Now on to signing the paperwork and financing. In my experience, typically this is the point where I find most good car buying experiences go bad and where dealers try to recoup any negotiated losses. I cannot recall the gentleman’s name (who had been so busy that he hadn’t eaten all day) but he could not have been kinder, more patient, and transparent in finalizing the paperwork and enabling an affordable extended warranty purchase for us. I asked to see every detail just to make sure there weren’t any “mistakes” and he helped me walk through all with a smile the entire time. Exceptional customer service focus from beginning to end. The manager Sonny kept checking on us throughout the process to make sure we were doing okay as well. Honestly, I doubt I will ever have a car buying experience this good ever again as every other experience pales in comparison but I will never buy a Honda from anyone other than these folks. The good folks at AutoNation Honda Dulles could not have done a better job from start to finish. Perfectly executed and a model for how all dealers who want to establish customer loyalty should operate. Extremely grateful to the team for their work and care on our behalf!

Like Always, Very Satisfy at Honda AutoNation. I am already recommended a friend of mine at Honda AutoNation. ThankYou

They tell you want need to be done on your vehicle and the waiting time is bearable

Very positive experience buying a new CRV here. Our salesperson (Justin) was very knowledgeable and a pleasure to deal with, going above and beyond by staying almost 2 hours past his end of shift to explain and demonstrate all the features in our new car. Very different atmosphere here than at some of the independent dealers around town. No games & no pressure, just very straightforward negotiations and friendly staff. Highly recommended.

Great service and Fawad, my service manager, was outstanding.

Fawad was courteous and helpful, even washed my car! Excellent service!

Alanna performed a wonderful job. She took care of my car and I from start to finish. Thank you so much!

I brought our 2020 van in for recalls and a mirror issue back in September 2020. I was told that I needed a new mirror and they will order it and I didn't get a call nor an update from them. I called on numerous occasions and was told that there was no status and until I called in a frustrated way in February, and the part manager finally gave me a mirror that was scheduled to be returned to Honda from another customer. I will not utilize this facility for future services.

Service is excellent. I work with Adam Kaerney exclusively. Adam has been at this dealership for a long time and he takes care of his customers. This is a big reason why I do most of my car business at Dulles Honda. On the sales side it’s Wayne Brett. Another long time employee that gets things done for his customers. We have purchased three vehicles, new and used, using Wayne as the salesperson. Together, they make a great team and I’ve acknowledged this through several letters to the dealership.

It was a quick turn around. Coupon was honored. B17 service was done.

I bought a used car recently from an owner that was servicing the car at AutoNation. They handled the change of accounts, inspected the car, gave it a nice wash, and serviced it all within a few hours. I was able to get an appointment easily online.

Great service and nice staff 👌

Edmond was polite and professional. He explained to me what service needed to be done and how long it was going to take.

Great service! Sebastian was able to explain the repairs and kept us informed on a timeline of repairs. So pleased we were able to get the problem diagnosed and repaired in a timely fashion.

Went in for the latest oil change and it went flawlessly! Appreciated the quick check in process, great communication by Sebastian and timeliness of the visit.

Quick service, polite service staff.

They have only one word for all your doubts and query's and it is . SORRY

Quality and fast service.

I got my car oil changed. Aaron was my advisor, he was very polite, great customer service, he called me and explained everything to me and when my car was ready he sent the curtesy shuttle to pick me up since I mentioned it to him that I need a ride to pick up my car.

Picked up my car and delivered it back home by evening, Repaired and ready to go. Even washed it before delivering. Great service from Adam and the team!

They are fast and advise if they meet a problem

AutoNation Honda was the easiest car dealership I have ever done business with. I leased a 2020 CRV EX and I love it love love it. Kudos to Sam who helped me through the process.

They are always courteous, professional, and get my car done in a timely manner. I have been a customer for about 10 yeasts and plan to continue being one.

Scheduled recall repair and maintenance check. In and out in under estimated time. Always receive great service.

Excellent service team - Very happy with the service provided at this dealership.

I had to wait longer than expected but it was worth the wait. The young lady took real good care of the service on my car. She was very knowledgeable and proficient. She was efficient that I will ask for her again.

I purchased my Honda Hrv from autonation Dulles back in 2016 and I have always brought my vehicle in for oil changes and whatever service was needed. They always have provided great service. I drop the car off and was always ready when promised. Great customer service at this location.

Great experience getting car repairs. I would bring back my pilot to this service department anytime.

Patrick was very knowledgeable. He answered all my questions about the CR-V Hybrid and demonstrated the technology and safety features. When we discussed pricing he found me a deal on a higher trim 2020 model that fit my budget. He wasn't pushy. It was my best buying experience by far. The contract & financial person was also very professional and helpful. I highly recommend Patrick Liu and the Honda Automation Dulles.

As always, they provided great service for my vehicle. They explained why the check engine light came on and what was needed to correct it. They didn't talk down to me when they explained the issue which I greatly appreciated. They needed my vehicle overnight so provided a loaner vehicle without issue. My car was ready the next day and, knock on wood, it has been working very well. They made the service area and waiting area socially distant and it felt safe. Another positive experience!

This was a great car buying experience! Thank you AutoNation Honda!

Found a price on a car that was acceptable truecar. Went to the dealership and they didn’t want to honor the their offer. This stealership changed the offer online but my wife saved the ad on her phone. Then they tried to double charge on freight. Busted them on that and they tried to pick an argument and claim that I threatened them. What jerks!!!! Went to another stealership and bought a better car for $1000 less. Don’t waste your time with these bozos because they just want to screw you over.

Nice staff, efficient shop. Can't ask for much more.

Great team that worked magic to get me into the vehicle I wanted. Would recommend to all.

Great service team... helpful and professional. Thanks!

Customer service rep did a good job explaining the various maintenance codes that pop up.

Bought a new car. First they messed up the VIN with another car. Then they cannot fix it in my auto loan, warranty and maintenance package. After two months, they found some issue with the title and want me to go back to dealer once again... If you have a couple of days of vacation time to spend on fixing you new car info, waiting on the line to get through a phone call on behalf of your dealer then yeah...

Is great to be able to have the service on an Acura at a Honda dealer. Same quality service for a better price. They also did a good performing repairs under warranty for our Honda vehicle

Making appointment is very easy. The service and responses are timely. During the maintenance, Mr. Adam was professional and good with communication. He made everything clear and transparent to me.

Consistently great service every time. Technicians explain not only the present issues with your car, but future items to be addressed in subsequent appointments.

Fawad was my service manager and he was so pleasant and helpful! I was met as soon as I pulled in and he quickly sent my car to be serviced. It did not take long before he came back out to let me know what was needed. Completing the service transaction was seamless and quick.

I took my Honda Pilot 2WD 2015 for a maintenance. The best part was the customer service from Fawad, he really went above and beyond my expectations. Fair cost, and great recommendations. Thank you guys.

I bought a 2016 Dodge Challenger scat pack RT.. it drives beautiful. Will definitely come back for my second car.

I bought a 2016 Dodge Challenger scat pack RT.. it drives beautiful. Will definitely come back for my second car.

I brought my car to AutoNation Honda Dulles for repairs. FAWAD HASSAN was the assigned advisor. Never met the guy before, but he was extremely helpful and patient to answer all my questions. I was impressed by the 'out of the way' attitude and professionalism demonstrated by Fawad.

Scheduled a safety inspection and regular maintenance. Service was fast. Car was cleaned. Great job..

Friendliness of the staff

Love coming to this Honda for my car service. They are good about time! Waiting room great my daughter loves the face that they have great snacks

Excellent service . Adam my advisor is very efficient and professional. My car was done on the spot time I needed it. Thank you and your staff for your great customer services .

Everything about this was easy. Made the appointment on line, was immediately taken care of when I arrived. Car was done before the estimated time and pick up was also very easy. My car was washed and the interior was sanitized as soon as the tech drove it in the pick up lane.

I had an oil leak and scheduled a service appt. which I was able to make for the following day. Sebastian was extremely friendly and professional from the start. He communicated frequently and clearly while the issue was being diagnosed/fixed and I couldn't be happier with my service experience!

First of all please fix your scheduling on line . I put in the right info but when I get to the service department to drop off I am asked questions that have already been taken care of such as telephone # email ect ect . I should be able to sign the paper and leave . I had to spend 10 minutes getting my phone # just right ! Then when I ask for specific repairs I am then called with 10 other repairs that need to be fixed EVERY TIME . Just put it on your paperwork. If I want anything else done I will call you . This is always a problem and usually gets out of hand . I was not yelling when I called to check if my vehicle was done and ready to pick up ! I was just returning your missed phone call . You have never really heard me yell and if so you would know . I just want to get in and out without trouble is that too much to ask for ? If so I will go elsewhere. Or just fix my car myself in a parking lot or a friends yard and save myself from the hassle of being told this that and the other needs to be fixed . I am not rich and I don’t want to pay your fees for something that doesn’t need to be fixed right away .

Good experience and knowledgeable people. I will return for service in the future.

Repairs were good except I had to replace my key due to it not being able to open the doors remotely. The new key does not slide in the key slot smoothly. I am using my old key to start the car.

I recently bought a CPO Honda Accord and after taking it for its first oil change at location closer to my house and I was told that brake fluid was contaminated. Being that its a CPO the brake fluid should have been changed. After taking it back Alanna got me squared away and was a pleasure to work with. I'll be returning to have my car serviced here.

Excellent Service. Friendly approach. I like the way the service was completed on time.

Good Service, well prepared for the pandemic! Efficient servicing the car. Only one small problem: Originally an 8:45 appt.; it got changed to a 9 am appt., Got there a few minutes early (as usual), nobody manning the input desk. Just took a few minutes (5 or so) for someone to help the customer and start the paperwork.

Always great service ! Aaron, my service Rep knows my car and insures we get what we need

Brad had incredible customer service. He was very helpful when explaining the situation with my CRV. He did everything he said he would do.

This review is for service- excellent service but did take awhile for completion. They did extras such as washing car!

I would ensure wait times for oil changes are more accurate

Aaron in service went above and beyond to fix an administrative issue with my warranty. I was trying with no success and he stepped in and got it resolved. He is always helpful, kind and efficient during my service appointments.

Patrick Lou is a fantastic sales consultant at Auto Nation who walked us through every aspects of our new car and ensure that we find our dream car at the right price. We will definitely refer our friends and family here!

Great! Customer service provided by rep. My Honda CRV warrantee was expired two weeks ago but they were able to help me and replace the bad part without charging me.

Their customer service writer agent Adam was top notch. Other people in service writers are suspect (like Fawad) in their motivations and apparently think we owe them some service for coming to them for repairs. I?ve gone only to use genuine Honda parts, which I believe I get. Be wary of the phrase ?...if it were my car...if it were my wife?s car...? Buying a car there is very sketchy, their Sales manager seems focused on the fast sell- almost stereotyping of the car salesman characterization one would have of such a role.

Great service, always. Brad Burch takes great care of me and always delivers.

Great customer experience! Everyone was extremely helpful and walked me through everything.

Found a price on a car that was acceptable truecar. Went to the dealership and they didn’t want to honor the their offer. This stealership changed the offer online but my wife saved the ad on her phone. Then they tried to double charge on freight. Busted them on that and they tried to pick an argument and claim that I threatened them. What jerks!!!! Went to another stealership and bought a better car for $1000 less. Don’t waste your time with these bozos because they just want to screw you over.

Purchased a used 2016 Camaro for my son and our sales representative Justin was great. We scheduled a test drive due to COVID-19 AND Justin called to set the date and time, made sure the car was clean and ready when we arrived. He was very knowledgeable, professional and courteous.

Adam is my service advisor and is very customer oriented. He solved two issues from a service call within a half-hour. For the most part, the service team was professional and got the work done properly snd efficiently.

As always (purchased the vehicle new when the dealer was out in Leesburg and they have performed all of the service on it), the service department listened to my needs and service was performed as stated. I always wait for my vehicle and they are pretty accurate with there time estimates.

Great experience. Friendly and professional staff.

They knock it out of the park! Great purchase experience always followed by fabulous customer service and maintenance. Adam rocks the maintenance service department!!!

The service at Honda was great

Good experience. Oscar Castro was my service advisor and he was very upfront and gave me accurate description of work and time estimate so I could plan my day. Thank you.

I used their service department for a Honda recall. They were extremely professional and did a great job. I was impressed by my service advisor and his knowledge. I would go back there again.

Excelente servicio muy pacientes y comunicativos. Tratando de cubrir mi expectativa.

Great experience! They were efficient and the entire staff was nice. They worked to get me a great deal and explained everything thoroughly. Definitely recommend!